How should I respond to this?
 

I received this email...This hosting company completely destroyed nearly 10 years of gallery work. Over 30,000 gallerys online. 3000+ original templates. Thousands of hours of video editing work with a loss of over 200,000 uniques daily(nearly 50,000 of that quality targeted SE traffic). And the two guys that were taking care of it for me are both out of a job now.

After numerous requests for my data they never have responded until now.

How should I respond to their survey?




Dear Minte

This email concerns your recent ticket: Request for data (MSL-522558)

As part of our commitment to improving your customer support experience, we would like to know how you think we are doing.

You are invited to complete a short satisfaction survey consisting of just a few multiple-choice questions.

It should take you no more than a minute to complete (we promise!).

To take the survey, please click on the following link: stack overflow on the site so I removed the linkYour feedback is very important to us and we really appreciate your time.

Thank you in advance,

Envisionext,Inc.

send them a survey back
10 years of gallery work. Over 30,000 gallerys online. 3000+ original templates. Thousands of hours of video editing work with a loss of over 200,000 uniques daily(nearly 50,000 of that quality targeted SE traffic). And the two guys that were taking care of it for me are both out of a job now.

How Do You Think You did
A- we sucked donkey balls
B. we sucked sweaty donkey balls
c. We don't deserve the sweat off a donkey's balls even if we were dieing of thirst
D. all The above

I am thinking something a bit more harsh is in order..

What happened?

have a SUV to run them over?

Talk to Deej.

http://www.lumpyimages.com/Deej50Cal.jpg

Minte, did they ever get your data back to you or just the dumbass questionnaire? Everyone really should perform their own local backups. I am guilty of not doing this frequently enough myself.

ouch.....


(my friend also had similar situation where staff fucked both raid drive and fucked bandwidth, him loosing about 500GB of data on very big non adults site... they offered him $100 compensation LOL)

sue their asses. they obviously are admitting guilt by firing those 2 numbnuts

The way I read it Mente had to let them go because his works that the two were maintaining was lost by the host and not recovered.

Didn't you get hacked or something a while back?

Pay back is a Bitch! Too many folk here and many other sites can dismantle the Warlords! I play by numbers to get even!

Any reason for this occurrence?

:D

No backups? Anywhere?

...was going to be my second question...

:D

Like Whoa to answer your veteran question . . .

envisionext, if it is the design people too, are pompous arrogant fucks who think their shit don't stink.

+1

? ?

Sorry to hear this. I would talk to a lawyer.

And start backing up everything 3 times. Were you running a back up of the server like RAID?

complete and send them even 100$ for ruin your work

Can you please explain the difference between "backup" and "RAID" ?

:1orglaugh:1orglaugh:1orglaugh fckn scary

If you can prove they were negligent then reply via an attorney. But if you have no backups what so ever something tells me you wont get far with it.

reply with a picture of goatse. just goatse nothing else

man that just... sucks. Considering what you lost the only real satisfaction you could ever get would be monetary and while I am no lawyer I dont think that is very likely. Just take it as a messed up lesson and move on... don't forget to let everyone know what happened and which company it was

backups should be kept at all times

A backup is usually run at an interval like daily and all data is copied to a separate drive. There are different types of RAID. Stripes, mirrors and combinations of the two. Stripes are generally for performance, faster access. Mirrors are identical live copies. You need at least two drives to have any type of RAID array.

With a certified letter demanding a monetary settlement on your lawyer's letterhead ...

I was told that there are bits and pieces but a lot of big gaps. Over the years there have been 5 different guys I have hired to keep it organized.

I remember in the days of Windows3.0 having to put together files recovered from a scandisk to get my work back. It was a PITA, but worth the effort.

You might want to gather those bits and pieces and see what is there. Also sounds like a data recovery service might be worth the money if it is just a drive that died.