when your support ticket is answered and solved do you say thanks? :)
 

For example when I submit hosting support tickets I am wondering should I say thanks after its resolved?

I mean its polite and all but reading that thanks takes support guys some time. So maybe by not saying thanks you save their time and its actually good thing to do.
What do some of you who are answering support tickets think about it?

Just a random thought :)

yes. i open the ticket back up just to say thanks. i consider it the nice thing to do, plus i know it pisses the support people off which makes me happy.

i say thanks upfront

I used to, but now I say thanks in the initial ticket so I don't have to later. Being on the receiving end of tickets, yes, it can get annoying every now and then but it is nicer than nothing at all.

We don't mind the thank yous. We even have a rating system so they can rate the response if they so desire.

Always :thumbsup

:1orglaugh:1orglaugh:1orglaugh

Same here...

I always do.

always

good manners are a reflection of a persons respect for others

no manners means u r a just a selfish cunt

I always do.

yeah I open up the ticket again to say thank you.

I say it when I open tickets... But if I've been working with someone steady on an issue or if I created the issue, then I toss in an extra thank you at the end.

If they are waiting for a response back I do thank them. If they're not I will spare them the time as they have other tickets to get to.

We don't mind at all! In fact, it let's us know that the concern was resolved! :)

Hmm like I said I am considering not saying thanks because of saving their time. I mean their time is money and I thought maybe it pisses them off, like they open that ticket once again just to read "thanks". They could spend that time on opening another important ticket :)

Yes I am considering of doing something along those lines.

I usually do, I can't think of a time I didn't but my memory sucks

I try to remember to say thank you whenever thanks is due.

Yes, I say thanks.

yes, i say thank you. Its only polite to do so.

Yes, customer support is a very thankless job, so opening up a ticket with the assumption someone is frustrated and/or wanting something from you, only to see, "Hey, thanks for your help! Much appreciated!" is a good thing. :)

yes, always.

It's weird.

With Naked Hosting, I always send a thank you rely.

With Reflected, I thank them in advance.

There is no rhyme or reason to this ... they both have kick ass support.

i want to add that after i reopen the ticket to say thanks, and they respond with you're welcome and close it, i reopen it and say bye.

I try to be polite most of time

No, because I think you are just wasting their time adding to the thread. Problem solved, close it and move on.

If I forget, I open up the closed ticket a few weeks later and say "thanks bros"

At Mojohost, if the ticket is something open-and-shut where the ticket is closed instantly, I don't reopen it just to say thanks. But a lot of times, the guys will address my problem and leave the ticket open long enough for me to react to the solution or indicate whether I have any follow-up needs. So I get a fair few opportunities to say thanks when I am closing tickets, and I try to take every one of those.

Of course, those guys are so awesome I always try to remember to say please-and-thank-you in my initial ticket requests anyway.

If they fix it without you holding their dick through the entire 'FUCKING FIX IT', then, yes, they deserve praise.

Same here. I used to say thanks until I realized I was actually reopening the ticket and wasting someone's time.

yes I do

Im usually under the impression that they just want to close the ticket and move on to their next 300 open tickets. So no I keep it short as possible and no end thanks.

Unless it gives you an option to leave a comment as you close your own ticket then i do.

It's still appreciated.

yeah, but I think they don't care

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Yes I do.

i'm not sure how a thank you could be annoying ever.. I don't find it necessary but always appreciated.

I do but then I work in support so just feels like the right thing to do.

I always say "thank you for your help" when I open the ticket.

I always say thankyou, if only to offer them closure that although they know they have completed the work required, they then know that it was completed to my satisfaction too...

This
5678

these made my day :1orglaugh

Yes. Definitely.

I do ths and always reply back with a thanks after the problem is fixed.

Imagine you have 20 tickets waiting, and 12 of them are thank you's. That's not annoying, it's the start of a great day.

I thank people constantly, but only if we are chatting or emailing... That would just be annoying with a ticket system.

Have an attitude of gratitude and you'd be surprised at all the blessings that come your way. Plus it makes life brighter and more cheerful.

When did I click on the fucking Hallmark channel?

+1 .... :thumbsup


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