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-   -   when your support ticket is answered and solved do you say thanks? :) (https://gfy.com/showthread.php?t=1003876)

mineistaken 12-29-2010 07:46 PM

when your support ticket is answered and solved do you say thanks? :)
 
For example when I submit hosting support tickets I am wondering should I say thanks after its resolved?

I mean its polite and all but reading that thanks takes support guys some time. So maybe by not saying thanks you save their time and its actually good thing to do.
What do some of you who are answering support tickets think about it?

Just a random thought :)

PornGreen 12-29-2010 07:47 PM

yes. i open the ticket back up just to say thanks. i consider it the nice thing to do, plus i know it pisses the support people off which makes me happy.

seeandsee 12-29-2010 07:50 PM

i say thanks upfront

Sly 12-29-2010 07:50 PM

I used to, but now I say thanks in the initial ticket so I don't have to later. Being on the receiving end of tickets, yes, it can get annoying every now and then but it is nicer than nothing at all.

baddog 12-29-2010 07:52 PM

We don't mind the thank yous. We even have a rating system so they can rate the response if they so desire.

F-U-Jimmy 12-29-2010 07:53 PM

Always :thumbsup

Intrinsic 12-29-2010 07:57 PM

Quote:

Originally Posted by PornGreen (Post 17807978)
yes. i open the ticket back up just to say thanks. i consider it the nice thing to do, plus i know it pisses the support people off which makes me happy.

:1orglaugh:1orglaugh:1orglaugh

Domain Diva 12-29-2010 08:02 PM

Quote:

Originally Posted by F-U-Jimmy (Post 17807986)
Always :thumbsup

Same here...

BIGTYMER 12-29-2010 08:02 PM

I always do.

papill0n 12-29-2010 08:11 PM

always

good manners are a reflection of a persons respect for others

no manners means u r a just a selfish cunt

DateDoc 12-29-2010 08:12 PM

I always do.

CYF 12-29-2010 08:15 PM

yeah I open up the ticket again to say thank you.

TheDoc 12-29-2010 08:22 PM

I say it when I open tickets... But if I've been working with someone steady on an issue or if I created the issue, then I toss in an extra thank you at the end.

AzteK 12-29-2010 08:23 PM

If they are waiting for a response back I do thank them. If they're not I will spare them the time as they have other tickets to get to.

Way3 12-29-2010 08:28 PM

We don't mind at all! In fact, it let's us know that the concern was resolved! :)

mineistaken 12-29-2010 08:31 PM

Quote:

Originally Posted by papill0n (Post 17808009)
always

good manners are a reflection of a persons respect for others

no manners means u r a just a selfish cunt

Hmm like I said I am considering not saying thanks because of saving their time. I mean their time is money and I thought maybe it pisses them off, like they open that ticket once again just to read "thanks". They could spend that time on opening another important ticket :)

Quote:

Originally Posted by AzteK (Post 17808026)
If they are waiting for a response back I do thank them. If they're not I will spare them the time as they have other tickets to get to.

Yes I am considering of doing something along those lines.

docputer 12-29-2010 08:38 PM

I usually do, I can't think of a time I didn't but my memory sucks

ed_banger 12-29-2010 08:40 PM

I try to remember to say thank you whenever thanks is due.

Lint 12-29-2010 08:43 PM

Yes, I say thanks.

rogueteens 12-29-2010 08:45 PM

yes, i say thank you. Its only polite to do so.

Kiopa_Matt 12-29-2010 08:51 PM

Yes, customer support is a very thankless job, so opening up a ticket with the assumption someone is frustrated and/or wanting something from you, only to see, "Hey, thanks for your help! Much appreciated!" is a good thing. :)

TeenSluts 12-29-2010 09:10 PM

yes, always.

epitome 12-29-2010 09:16 PM

It's weird.

With Naked Hosting, I always send a thank you rely.

With Reflected, I thank them in advance.

There is no rhyme or reason to this ... they both have kick ass support.

PornGreen 12-29-2010 09:21 PM

i want to add that after i reopen the ticket to say thanks, and they respond with you're welcome and close it, i reopen it and say bye.

Spunky 12-29-2010 09:47 PM

I try to be polite most of time

irwin99 12-29-2010 09:50 PM

No, because I think you are just wasting their time adding to the thread. Problem solved, close it and move on.

BJ 12-29-2010 10:41 PM

If I forget, I open up the closed ticket a few weeks later and say "thanks bros"

Forkbeard 12-29-2010 11:47 PM

At Mojohost, if the ticket is something open-and-shut where the ticket is closed instantly, I don't reopen it just to say thanks. But a lot of times, the guys will address my problem and leave the ticket open long enough for me to react to the solution or indicate whether I have any follow-up needs. So I get a fair few opportunities to say thanks when I am closing tickets, and I try to take every one of those.

Of course, those guys are so awesome I always try to remember to say please-and-thank-you in my initial ticket requests anyway.

GrouchyAdmin 12-30-2010 05:46 AM

If they fix it without you holding their dick through the entire 'FUCKING FIX IT', then, yes, they deserve praise.

signupdamnit 12-30-2010 05:52 AM

Quote:

Originally Posted by irwin99 (Post 17808182)
No, because I think you are just wasting their time adding to the thread. Problem solved, close it and move on.

Same here. I used to say thanks until I realized I was actually reopening the ticket and wasting someone's time.

Grapesoda 12-30-2010 05:58 AM

yes I do

bl4h 12-30-2010 06:01 AM

Im usually under the impression that they just want to close the ticket and move on to their next 300 open tickets. So no I keep it short as possible and no end thanks.

Unless it gives you an option to leave a comment as you close your own ticket then i do.

GrouchyAdmin 12-30-2010 06:16 AM

Quote:

Originally Posted by signupdamnit (Post 17808575)
Same here. I used to say thanks until I realized I was actually reopening the ticket and wasting someone's time.

It's still appreciated.

Denny 12-30-2010 06:21 AM

yeah, but I think they don't care

Denny 12-30-2010 06:22 AM

Quote:

Originally Posted by GrouchyAdmin (Post 17808600)
It's still appreciated.

------------------

ottopottomouse 12-30-2010 07:13 AM

Yes I do.

PR_Glen 12-30-2010 07:20 AM

i'm not sure how a thank you could be annoying ever.. I don't find it necessary but always appreciated.

Sarah_Jayne 12-30-2010 07:28 AM

I do but then I work in support so just feels like the right thing to do.

18teens 12-30-2010 09:11 AM

I always say "thank you for your help" when I open the ticket.

CurrentlySober 12-30-2010 09:16 AM

I always say thankyou, if only to offer them closure that although they know they have completed the work required, they then know that it was completed to my satisfaction too...

SCORE Ralph 12-30-2010 09:36 AM

Quote:

Originally Posted by seeandsee (Post 17807982)
i say thanks upfront

This
5678

mineistaken 12-30-2010 04:59 PM

Quote:

Originally Posted by PornGreen (Post 17808117)
i want to add that after i reopen the ticket to say thanks, and they respond with you're welcome and close it, i reopen it and say bye.

Quote:

Originally Posted by BJ (Post 17808251)
If I forget, I open up the closed ticket a few weeks later and say "thanks bros"

these made my day :1orglaugh

$5 submissions 12-30-2010 05:03 PM

Yes. Definitely.

georgeyw 12-30-2010 05:09 PM

Quote:

Originally Posted by seeandsee (Post 17807982)
i say thanks upfront

I do ths and always reply back with a thanks after the problem is fixed.

Tom_PM 12-30-2010 05:52 PM

Imagine you have 20 tickets waiting, and 12 of them are thank you's. That's not annoying, it's the start of a great day.

fuzebox 12-30-2010 06:28 PM

I thank people constantly, but only if we are chatting or emailing... That would just be annoying with a ticket system.

$5 submissions 12-30-2010 06:29 PM

Have an attitude of gratitude and you'd be surprised at all the blessings that come your way. Plus it makes life brighter and more cheerful.

GrouchyAdmin 12-30-2010 07:21 PM

Quote:

Originally Posted by $5 submissions (Post 17809939)
Have an attitude of gratitude and you'd be surprised at all the blessings that come your way. Plus it makes life brighter and more cheerful.

When did I click on the fucking Hallmark channel?

Aka_Bluey 12-30-2010 09:18 PM

Quote:

Originally Posted by f-u-jimmy (Post 17807986)
always :thumbsup

+1 .... :thumbsup


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