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-   -   I dont like this move by EBay.... (https://gfy.com/showthread.php?t=805320)

Damian_Maxcash 02-05-2008 09:38 AM

I dont like this move by EBay....
 
http://news.bbc.co.uk/1/hi/business/7228460.stm

EBay to ban negative seller views

Quote:

Online auction site eBay has said it plans to overhaul its feedback system and will ban sellers from leaving negative comments about buyers.

EBay said problems were occurring, and slowing down trade, when buyers left negative comments about sellers who then retaliated with their own views.

From May, those selling on eBay will not be able to leave unfavourable or neutral messages about buyers.

The move, which will affect users worldwide, has angered many sellers.

Sellers say it will leave them unprotected.

Tricky customers

Critics of the changes argue that by taking away a seller's right to complain about a problem buyer they will have very little recourse for action when a sale goes wrong.

And they complain that by still allowing buyers to leave dissenting comments about sellers, eBay has skewed the whole trading process.

When both sides have equal access and rights to leave negative comments about each other it is a well balanced trading process, they say. However, eBay counters that problem buyers can still be dealt with.

"If a buyer doesn't pay, the seller can easily contact eBay, we will review any complaint and maybe remove the buyer," a spokesman said.

The changes aim to "improve the overall customer experience", eBay said.

It added that many buyers would not leave negative comments for fear that sellers would retaliate.

As a result, buyers and sellers may not get a fair picture of what is actually happening between trading parties.

It maintains that the majority of transactions go "swimmingly".

EBay says that only a minority of sellers leave negative feedback for buyers.
I havnt used EBay for a while for real business, but I dont like this idea at all.....

I think they could be shooting themselves in the foot here.

xmas13 02-05-2008 09:43 AM

I read somewhere that 40% of their listings are classifieds ads now. It's only a matter of time before eBay disappears as an online auction marketplace.

It's a bit sad.

directfiesta 02-05-2008 09:46 AM

It is a great idea ...

Sellers were always waiting for the feedback from the buyer , before leaving theirs. Why ? just to retaliate ...

I paid for goods and shipping 22 minutes after the auction ... On the auction page, it was stated that shipping was thru USPS. I wrote to the seller to get confirmation of that, since UPS overcharges for brokerage fees. He confirmed USPS.

He shipped by UPS... The item of 65.00 cost an extra 51.00 brokerage fees .
I left a negative ... he left back a negative ... That was the last feedback I left for anybody.

Ebay: great move :thumbsup

Damian_Maxcash 02-05-2008 09:47 AM

Quote:

Originally Posted by xmas13 (Post 13741996)
I read somewhere that 40% of their listings are classifieds ads now. It's only a matter of time before eBay disappears as an online auction marketplace.

It's a bit sad.

I can believe it - Makes you wonder if someone came along with the money and a good idea if they could give Ebay a scare.

Scott McD 02-05-2008 09:51 AM

Quote:

Originally Posted by directfiesta (Post 13742005)
It is a great idea ...

Sellers were always waiting for the feedback from the buyer , before leaving theirs. Why ? just to retaliate ...

I paid for goods and shipping 22 minutes after the auction ... On the auction page, it was stated that shipping was thru USPS. I wrote to the seller to get confirmation of that, since UPS overcharges for brokerage fees. He confirmed USPS.

He shipped by UPS... The item of 65.00 cost an extra 51.00 brokerage fees .
I left a negative ... he left back a negative ... That was the last feedback I left for anybody.

Ebay: great move :thumbsup

Hmmm, i see your point actually. Could work both ways i suppose though.

I don't use Ebay half as much as i used to now. Far too many idiots on it... :disgust

Sarah_Jayne 02-05-2008 09:56 AM

What they need to do is make it possible to click something on the seller page and get all the negative feedback at once rather than having to spend a year trying to find them and decide to buy or not.

xmas13 02-05-2008 10:07 AM

I found the article i read. I made a mistake. Sorry.

Fixed-price sales = 40% of eBay gross merchandise volume. Article says they want to compete with Amazon.

Quote:

On the call, Donahoe told analysts that the company will place more emphasis on fixed-price sales, which account for more than 40% of the company's gross merchandise volume.
"Auctions attract enormous value selection and fun to eBay, but for many sellers and buyers, and for many products, auctions are just not the optimal format," Donahoe said. "So what we need to do is marry the value selection and fun created by auctions with the convenience and opportunity inherent in a fixed-price setting."
http://www.marketwatch.com/news/stor...1305963A6D3%7D

xmas13 02-05-2008 10:08 AM

http://www.telegraph.co.uk/news/main...4/nebay104.xml

Quote:

Ebay users threaten boycott over feedback row
By Nicole Martin Digital and Media Correspondent
Last Updated: 1:57am GMT 05/02/2008
Users of eBay have threatened to boycott the online auction site after it announced it was banning customers from leaving negative feedback.
http://www.telegraph.co.uk/news/grap...4/nebay104.jpg

svenski 02-05-2008 11:04 AM

It is a terrible idea. I sold a few Wii over Christmas and one guy got a winning bid and wanted to pull out as he said he'd ended up winning bids on two listings.

So, being nice, I filed through ebay to say we'd both agreed to pull out of the transaction. I didn't leave him any negative feedback or anything. A month later he neg'd me, and the only thing I could do was leave negative feedback for him as well saying he was an idiot.

Ebay aren't much interested in removing negative feedback so not being able to neg a buyer for not paying, going back on the transaction is a bad move.

Ebay is fast becoming a victim of its own success. Pages of classified and shop ads, and harder and harder to find any real bargains.

sortie 02-05-2008 11:10 AM

Bullshit!!!!

Some buyer's try to extort the seller by waiting until you leave them positive feedback then they start asking for things that are not included and if they don't get what they threaten to leave negative feedback.

Ebay is fucking the sellers because they feel like the buyer is the one with the money and therefore makes the site money. They forget that without sellers they have no fucking content to generate money.

If I can't respond to negative feedback then I won't be doing much selling there with all those scamming buyers.

D 02-05-2008 11:13 AM

Yeah... it's the "retaliation" thing that sucks... but it goes both ways.

Maybe there's a better answer... like setting up a link with paypal or whatever, and only allowing negative feedback from the seller in the case of a buyer not making payment... but I agree that something needed to be done: the feedback system was a joke.

sortie 02-05-2008 11:15 AM

Quote:

Originally Posted by svenski (Post 13742311)
It is a terrible idea. I sold a few Wii over Christmas and one guy got a winning bid and wanted to pull out as he said he'd ended up winning bids on two listings.

So, being nice, I filed through ebay to say we'd both agreed to pull out of the transaction. I didn't leave him any negative feedback or anything. A month later he neg'd me, and the only thing I could do was leave negative feedback for him as well saying he was an idiot.

Ebay aren't much interested in removing negative feedback so not being able to neg a buyer for not paying, going back on the transaction is a bad move.

Ebay is fast becoming a victim of its own success. Pages of classified and shop ads, and harder and harder to find any real bargains.

Sometimes success makes people stupid and here we go.
The reason the feedback systems works now is that negative gets negative back and the readers can decide. The point being, hey, work this shit out between yourselves and there won't be any negative feedback to report.
But if people can't work it out than they can both look like idiots by leaving bullshit feedback.

Bojangles 02-05-2008 11:18 AM

That really sucks. I used to use eBay quite a bit but it seems it has started going down hill. Used to be a great site. Maybe it still is to some degree.

xmas13 02-05-2008 11:18 AM

Quote:

Originally Posted by svenski (Post 13742311)
Ebay is fast becoming a victim of its own success. Pages of classified and shop ads, and harder and harder to find any real bargains.

Yeah. Weird business model.

From a pure auction marketplace to Mall, Wal-Mart, Amazon, Craigslist.

Ebay is losing its identity. :(

12clicks 02-05-2008 11:21 AM

if a buyer pays, the seller should not be allowed to leave negative feedback. the buyer lived up to his obligation.
However, if the buyer (the one who paid and makes ebay go) wasn't happy with the transaction, he should be able to state that without retaliation.
its very easy to tell real negatives from just some clown posting negative BS

sortie 02-05-2008 11:22 AM

Quote:

Originally Posted by D (Post 13742343)
Yeah... it's the "retaliation" thing that sucks... but it goes both ways.

Maybe there's a better answer... like setting up a link with paypal or whatever, and only allowing negative feedback from the seller in the case of a buyer not making payment... but I agree that something needed to be done: the feedback system was a joke.

Doesn't sound like you sell much on ebay.

Some buyers try to hold the seller hostage with feedback, making threats to get you to deliver shit that was never part of the deal. Trying to get you to lower the price after they won the auction. Asking what the reserve price is. etc...

BULLSHIT!!

I never bought from any assholes on ebay but I have sold to several.

sortie 02-05-2008 11:25 AM

Quote:

Originally Posted by 12clicks (Post 13742378)
if a buyer pays, the seller should not be allowed to leave negative feedback. the buyer lived up to his obligation.
However, if the buyer (the one who paid and makes ebay go) wasn't happy with the transaction, he should be able to state that without retaliation.
its very easy to tell real negatives from just some clown posting negative BS

How much stuff have you sold on ebay?

Ever cash a check and send the merchandise then the check comes back
30 days later?

StuartD 02-05-2008 11:29 AM

Quote:

Originally Posted by sortie (Post 13742391)
How much stuff have you sold on ebay?

Ever cash a check and send the merchandise then the check comes back
30 days later?

Why would you ever accept a check??

12clicks 02-05-2008 11:37 AM

Quote:

Originally Posted by sortie (Post 13742391)
How much stuff have you sold on ebay?

Ever cash a check and send the merchandise then the check comes back
30 days later?

I've easily sold 1,000 times more items then you.
and yes, when the check came back we gave the person 48 hours to make good on it before we had them arrested.
but then again, as with all things, I treated it as a business.:winkwink:

sortie 02-05-2008 11:41 AM

Quote:

Originally Posted by StuartD (Post 13742415)
Why would you ever accept a check??

I never accepted a check, that was a hypothetical question because anyone who is really trying to do a lot of business is going to accpet some checks.

Why do you send traffic to paysites that accept checks? :helpme

D 02-05-2008 11:42 AM

Quote:

Originally Posted by sortie (Post 13742383)
Doesn't sound like you sell much on ebay.

Some buyers try to hold the seller hostage with feedback, making threats to get you to deliver shit that was never part of the deal. Trying to get you to lower the price after they won the auction. Asking what the reserve price is. etc...

BULLSHIT!!

I never bought from any assholes on ebay but I have sold to several.

I don't. I'm more of a buyer on ebay.

I see what you're saying, though... but, still - in its present system, the thing's broken. I mean, here I sit with a HP AC adapter I bought 3 months ago that's about half the length of the factory adapter (when there was no mention of length in the original ad)... and I haven't left any negative feedback yet because:

1) the owner keeps giving me the run-around, saying he's sending me out a replacement cord.

2) Not sure this is really a "negative feedback" type thing... caveat emptor, and such - sure it wasn't the length I expected, but the length also wasn't stated anywhere (though that might lead one to assume it's at least nearly as long as the factory cord - which this wasn't).

The seller still hasn't left any feedback - even though I've paid... so I'm kinda thinking they're waiting for me to make the first move, and they'll follow suit... and that bothers me. I lived up to my end of the deal - paid in full seconds after the auction closed... but if I mention that the product isn't quite what I was expecting, suddenly I'm the bad guy, and a terrible buyer?

Maybe the feedback system should be blind. Meaning: you don't know what the other posted about you until you've posted your feedback about them.

sortie 02-05-2008 11:43 AM

Quote:

Originally Posted by 12clicks (Post 13742461)
I've easily sold 1,000 times more items then you.

Why do you make claims that you could not possibly have the information to back up. You have no idea of what I have sold on ebay.

sortie 02-05-2008 12:07 PM

Quote:

Originally Posted by D (Post 13742492)
I don't. I'm more of a buyer on ebay.

I see what you're saying, though... but, still - in its present system, the thing's broken. I mean, here I sit with a HP AC adapter I bought 3 months ago that's about half the length of the factory adapter (when there was no mention of length in the original ad)... and I haven't left any negative feedback yet because:

1) the owner keeps giving me the run-around, saying he's sending me out a replacement cord.

2) Not sure this is really a "negative feedback" type thing... caveat emptor, and such - sure it wasn't the length I expected, but the length also wasn't stated anywhere (though that might lead one to assume it's at least nearly as long as the factory cord - which this wasn't).

The seller still hasn't left any feedback - even though I've paid... so I'm kinda thinking they're waiting for me to make the first move, and they'll follow suit... and that bothers me. I lived up to my end of the deal - paid in full seconds after the auction closed... but if I mention that the product isn't quite what I was expecting, suddenly I'm the bad guy, and a terrible buyer?

Maybe the feedback system should be blind. Meaning: you don't know what the other posted about you until you've posted your feedback about them.

Ok, you just explained why the seller should be able to leave negative feedback.

You, solely on your own, failed to contact the seller thru ebay message system and ask about the length of the cord during the auction.

You got the cord, the cord fucking works, but you made assumptions about the cord and never asked about it but now you think it's the sellers fault.


In this case you can't actually leave any factual negative feedback because the buyer did not misslead you about the length.
He didn't mention the lenght, ok.
Did he mention the color? What if you assumed the cord was black but it was red? Do you still have a complaint about that?

If you make assumptions and they don't come true then that it not the sellers fault. You have the full capability within ebay to clarify all facts about the merchandise thru messaging.

If you leave him negative feedback then he would be right to trash you in his feedback. So you are right about him waiting for you to make the first move.
Fuck him and he fucks you back.

And it's justified because you are the one that actually fucked up.

Ayla_SquareTurtle 02-05-2008 12:47 PM

I would have been OK with the change in feedback policy, but what they did with the PayPal and feedback is truly going to be a problem. For certain types of transactions, depending on various factors, which category the item is in, etc, PayPal will now HOLD your money for something like 21 days OR until the buyer leaves positive feedback. So basically, a buyer has your money at his mercy AND you have no recourse with feedback.

Years ago, long before these changes were made, I sold an item to someone on ebay, shipped out the item and left town for about three or four days. When I came back I had a minimum of about five emails PER DAY from this person demanding I leave them positive feedback. This was before she could have even gotten the item. Well, I was out of town and didn't respond so on the day before I got back, she left me a negative. My FIRST negative of over 300 at that time. All her negative said was that I refused to leave feedback. Although this was the only person to ever neg me for this, she was NOT the only person who pitched a fit about feedback. Most of these people were buyers only. Why? Buyers don't even need feedback. But now, they can ONLY get positive feedback and you better believe many are going to demand it or threaten the seller with a neg.

I took my items down from ebay and am now looking in to other venues.

sortie 02-05-2008 01:04 PM

Quote:

Originally Posted by Ayla_SquareTurtle (Post 13742852)
I would have been OK with the change in feedback policy, but what they did with the PayPal and feedback is truly going to be a problem. For certain types of transactions, depending on various factors, which category the item is in, etc, PayPal will now HOLD your money for something like 21 days OR until the buyer leaves positive feedback. So basically, a buyer has your money at his mercy AND you have no recourse with feedback.

Years ago, long before these changes were made, I sold an item to someone on ebay, shipped out the item and left town for about three or four days. When I came back I had a minimum of about five emails PER DAY from this person demanding I leave them positive feedback. This was before she could have even gotten the item. Well, I was out of town and didn't respond so on the day before I got back, she left me a negative. My FIRST negative of over 300 at that time. All her negative said was that I refused to leave feedback. Although this was the only person to ever neg me for this, she was NOT the only person who pitched a fit about feedback. Most of these people were buyers only. Why? Buyers don't even need feedback. But now, they can ONLY get positive feedback and you better believe many are going to demand it or threaten the seller with a neg.

I took my items down from ebay and am now looking in to other venues.

The way around it is to leave positive feedback for them.

For example :

"This buyer is positively the biggest asshole alive". :1orglaugh

Damian_Maxcash 02-05-2008 01:11 PM

Quote:

Originally Posted by sortie (Post 13742498)
Why do you make claims that you could not possibly have the information to back up. You have no idea of what I have sold on ebay.

Its called artistic license - 12Clicks huge epenis means he can claim just about anything....

GrouchyAdmin 02-05-2008 01:14 PM

This is incredibly stupid. eBay's enforcing "The purchaser is never in the wrong."

DigitalDruid 02-05-2008 01:22 PM

Ive had alot of problems with buyers claiming the item was never received and paypal stealing funds to pay them back. Even with proof of tracking ect paypal wont budge.Ive been avoiding large transactions on ebay ever since

xmas13 02-05-2008 01:47 PM

Quote:

Originally Posted by GrouchyAdmin (Post 13742964)
This is incredibly stupid. eBay's enforcing "The purchaser is never in the wrong."

"The customer is king" or "The customer is always right" :winkwink:

http://www.mocuba.ecolo-bremen.de/image/king.jpg

D 02-05-2008 02:18 PM

Quote:

Originally Posted by sortie (Post 13742623)
Ok, you just explained why the seller should be able to leave negative feedback.

You, solely on your own, failed to contact the seller thru ebay message system and ask about the length of the cord during the auction.

You got the cord, the cord fucking works, but you made assumptions about the cord and never asked about it but now you think it's the sellers fault.


In this case you can't actually leave any factual negative feedback because the buyer did not misslead you about the length.
He didn't mention the lenght, ok.
Did he mention the color? What if you assumed the cord was black but it was red? Do you still have a complaint about that?

If you make assumptions and they don't come true then that it not the sellers fault. You have the full capability within ebay to clarify all facts about the merchandise thru messaging.

If you leave him negative feedback then he would be right to trash you in his feedback. So you are right about him waiting for you to make the first move.
Fuck him and he fucks you back.

And it's justified because you are the one that actually fucked up.

Perhaps you missed reading my point #2. :2 cents:

But that aside... by your logic, if the guy sent me a printout of the picture of the thing instead of the actual unit, it's my fault, too.

To explain the situation a bit more fully:

There's a functionality issue with the cord. At work, I sit my laptop on the edge of my standard-height desk, and I wanted to connect it to a power-strip directly underneath where my laptop sits... I didn't need anything really long at all.. but the cord's so short that I can't drop the adapter down to the floor, and instead have to keep it on the desk. IMHO, that's short enough that the seller probably should have mentioned the length.

When I brought it up to him, he seemed willing enough to fix it right away, but, after following up with him twice, he hasn't followed through...

I'm sorry if it offends your sensibilities, but - where as I wasn't so sure when the situation initially went down - I'm thinking his lack of follow-through paired with my initial concerns about the product could reasonably equal negative feedback... and the idea that he's waiting to see what I do so he can do the same offends _my_ sensibilities.

Especially when what he has on me is:
the guy didn't bother asking me a myriad of questions before the sale to make sure the product would fit all of his meager expectations, but he paid in full within 1 minute after the auction's close, contacted me a day after receiving the product, expressed his concerns, and where I could have told him - "tough, you got a deal!", I didn't, and instead immediately promised him I'd send him out a replacement unit, personally... and after him following up a couple of times, I've yet to actually follow through on my promise.

Granted, that's only one example, but it is what it is... and telling me that the guy would be right to send me negative feedback if I chose to submit it in regards to him seems a bit ludicrous to me.

V_RocKs 02-05-2008 05:14 PM

Quote:

Originally Posted by 12clicks (Post 13742461)
I've easily sold 1,000 times more items then you.
and yes, when the check came back we gave the person 48 hours to make good on it before we had them arrested.
but then again, as with all things, I treated it as a business.:winkwink:

I have a friend that sells and he follows your way.

He told me that it boggles his mind why people don't press check kiting charges on people... He royally fucks people that think they can just bounce a check on him and get shit for free. I love that.

Basic_man 02-05-2008 05:26 PM

Quote:

Originally Posted by directfiesta (Post 13742005)
It is a great idea ...

Sellers were always waiting for the feedback from the buyer , before leaving theirs. Why ? just to retaliate ...

I paid for goods and shipping 22 minutes after the auction ... On the auction page, it was stated that shipping was thru USPS. I wrote to the seller to get confirmation of that, since UPS overcharges for brokerage fees. He confirmed USPS.

He shipped by UPS... The item of 65.00 cost an extra 51.00 brokerage fees .
I left a negative ... he left back a negative ... That was the last feedback I left for anybody.

Ebay: great move :thumbsup

So fucking classic! :mad::disgust

Spunky 02-05-2008 05:28 PM

It's about time they did that

12clicks 02-06-2008 03:33 AM

Quote:

Originally Posted by sortie (Post 13742498)
Why do you make claims that you could not possibly have the information to back up. You have no idea of what I have sold on ebay.

oh I'm sorry, you owned an ebay store franchise with a string of stores too?

tell me all about it then.:1orglaugh

Just because *you* don't have the information doesn't mean that I don't

12clicks 02-06-2008 03:36 AM

Quote:

Originally Posted by Damian_Maxcash (Post 13742959)
Its called artistic license - 12Clicks huge epenis means he can claim just about anything....

no son, my huge epenis means that I can back up claims that mere affiliate managers can't begin to fathom.:1orglaugh

KILL_FRENZY 02-06-2008 03:42 AM

from my point of view it's a bad idea

After Shock Media 02-06-2008 04:12 AM

As a buyer I am actually sick of instantly paying for something and having to wait until I leave feedback before the seller does. Though when I sold as soon as the money cleared I left positive feedback so it really pissed me off even more. Only time it took me to wait to leave feedback was when someone sent me a paypal echeck and then I of course would wait for it to clear and then leave the feedback. Though I also made it clear and also enforced that I would not ship on echecks until they cleared.

Lately though it just has been way to much feedback hostage situations as a buyer.

GatorB 02-06-2008 07:36 AM

Quote:

Originally Posted by 12clicks (Post 13742378)
if the buyer (the one who paid and makes ebay go)


If there weren't any sellers ther wouldn't be anything to buy. Also ebay makes it's money off of lisiting fees and sellings fees which they collect for the SELLERS. Ebay doesn't make shit off buyers. So you'd think think if they are going to kiss anyone's ass it would be the ones that actually make thier income off of.

ungratefulninja 02-15-2008 10:30 PM

I had to sell a Playstation 3 a full three times. I'm sick of deadbeat buyers. One guy e-mailed me less than 5 minutes after winning to say he wasn't gonna pay. One guy dicked me around for a week and a half.

Then I sold 3 Nintendo Wii consoles. I had 2 paying buyers and 1 deadbeat.

Horny Dude 02-15-2008 11:34 PM

Fuck lately I have had a rash of deadbeat buyers. I sell stuff all the time on Ebay and about a year ago everyone who bid was paying, perfect. Now assholes bid and then just disappear. You message them, email them and then start a dispute against them and hope Ebay gives you a refund on your listing fee. They need to bounce deadbeat buyers. You skip out five times and they pull your profile. I have posted that idea in the forums and got no response from them. They need to do something about it or fuck their future!


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