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After Shock Media 12-17-2006 05:44 PM

100.00 Reward - Tech related XP & FTP issue inside.
 
Issue is FTP & SSH related.

Issue:
I can not connect via FTP nor SSH to my servers.
I can connect via FTP and SSH to other servers.

Hardware & Specs:
Dell inspiron laptop.
Compaq desktop.
Windows XP, all service packs, and updates installed.
Netgear router.
Charter ISP.
Techiemedia webhost.
Smartftp, Cuteftp, WinSCP for clients.

Checks, tests, notes:
All user names and passwords are correct.
Host is positive it is on my end. Dealt with co-owner main tech at hosting company.
Others can connect to my boxes with no issues.
I can not connect to none of my three servers but can connect to other places.
Command line ftp results in Connected, then it hangs. Does not ask for a user name and password.
Command line telnet results in connected, then it hangs. Entering anything drops connection.
WinSCP results in attempting to connect, then asks to retry or abort.
SmartFTP results in attempting to connect, connected, then time out and retries.
CuteFTP just stays at attempting to connect.
Problem is happening on both laptop and desktop.
Have tried it with windows firewall off, spyware programs off, antivirus programs off.
Have no ISP side firewall in place.
If it was something I installed it would of had to been an automatic update, since I have not used the desktop in some time and it is happening their as well.

First person by post number to correctly identify the issue and fix it gets the cash. If it goes private everyone will just have to trust me on who fixed it first. In the event no one fixes it before I have to resort to an in house tech to come and fix it, no one gets it.

Please if you are going to have me backtrack and or uninstall stuff or what not, please be fairly certain you know what the issue is and how to fix it first.

jollyperv 12-17-2006 05:47 PM

I'd say it's something with your ISP, I know it's a shot in the dark but did you call their tech support? The same problem on both computers is suspicious.

After Shock Media 12-17-2006 05:50 PM

Quote:

Originally Posted by jollyperv (Post 11543757)
I'd say it's something with your ISP, I know it's a shot in the dark but did you call their tech support? The same problem on both computers is suspicious.

Yes, went past the outsourced division. Dealt with the smarter in home wireless people. They got stumped and pawed me off to geeksquad who can not make it out for a week.

WarChild 12-17-2006 05:50 PM

Sounds like restriction by IP to me, but that doesn't explain why others can connect to your server.

johndoebob 12-17-2006 05:52 PM

It's most likely a router issue. Make sure you allow outgoing connections from these ports (telnet and ftp ports are often blocked by default).

After Shock Media 12-17-2006 05:53 PM

Quote:

Originally Posted by WarChild (Post 11543771)
Sounds like restriction by IP to me, but that doesn't explain why others can connect to your server.

Also wished to note, my IP is not blocked from my servers.

stickyfingerz 12-17-2006 05:54 PM

Ip block in the ftp software. Some ftp software is setup in a manner that if too many attempts are made using a wrong password or for some other reason it will auto block the ip. Thats my guess. :2 cents:

After Shock Media 12-17-2006 05:55 PM

Quote:

Originally Posted by johndoebob (Post 11543782)
It's most likely a router issue. Make sure you allow outgoing connections from these ports (telnet and ftp ports are often blocked by default).

I can connect via ftp and ssh to any other servers but my own.

Also like to note I have recycled my router, powered it down, unplugged everything. Rebooted ect.

KrisKross 12-17-2006 05:57 PM

Have you tried bypassing your router (laptop straight to modem) to see if you can connect? Or have you tried resetting router to factory defaults?

After Shock Media 12-17-2006 05:57 PM

Quote:

Originally Posted by stickyfingerz (Post 11543792)
Ip block in the ftp software. Some ftp software is setup in a manner that if too many attempts are made using a wrong password or for some other reason it will auto block the ip. Thats my guess. :2 cents:

Passwords were never wrong.
Different servers and URLs on my boxs have different IP's.
Still would not work when I installed cuteftp and tried for first time.

Also wish to note I reinstalled SmartFTP.
I also installed and tried cuteftp after issue, same with WinSCP.
All with same results.

evildick 12-17-2006 05:57 PM

You should try connecting through a dialup ISP on the same computer. That way you can rule out your current ISP if it still doesn't work.

After Shock Media 12-17-2006 05:58 PM

Quote:

Originally Posted by KrisKross (Post 11543807)
Have you tried bypassing your router (laptop straight to modem) to see if you can connect? Or have you tried resetting router to factory defaults?

PC is straight to modem, will not connect. Or well you know what I mean, same results.
Router has been reset.

johndoebob 12-17-2006 05:59 PM

Are you sure that you have the right port numbers?

directfiesta 12-17-2006 05:59 PM

Quote:

Originally Posted by stickyfingerz (Post 11543792)
Ip block in the ftp software. Some ftp software is setup in a manner that if too many attempts are made using a wrong password or for some other reason it will auto block the ip. Thats my guess. :2 cents:

Yeah...

I have that on my servers ... so if a wrong u/p is used, the Ip is blocked for a certain period of time ... ftp. ssh or any other ports....

http://www.configserver.com/cp/csf.html

Some you guys running dedicated should install this shit..

- Firewall
- explorer
- mail que manager

free scripts.

After Shock Media 12-17-2006 06:00 PM

Quote:

Originally Posted by evildick (Post 11543809)
You should try connecting through a dialup ISP on the same computer. That way you can rule out your current ISP if it still doesn't work.

Was going to try that next. Waiting for fiance to get back from store with a phone cord.

KrisKross 12-17-2006 06:00 PM

Can you post a tracert from your PC to your FTP server?

directfiesta 12-17-2006 06:01 PM

Quote:

Originally Posted by After Shock Media (Post 11543797)
I can connect via ftp and ssh to any other servers but my own.

Also like to note I have recycled my router, powered it down, unplugged everything. Rebooted ect.

can other people connect by FTP to your sites ? If not, then the service may not be running.

KrisKross 12-17-2006 06:02 PM

Quote:

Originally Posted by directfiesta (Post 11543830)
can other people connect by FTP to your sites ? If not, then the service may not be running.

Yeah, he said others can connect fine.

stickyfingerz 12-17-2006 06:02 PM

have you tried ftping in just with internet explorer?

After Shock Media 12-17-2006 06:02 PM

Quote:

Originally Posted by KrisKross (Post 11543824)
Can you post a tracert from your PC to your FTP server?

Yes and no problems.

KrisKross 12-17-2006 06:04 PM

Are you connecting through ftp.domain.tld or by IP? If by domain, have you tried by IP?

pornguy 12-17-2006 06:04 PM

If you have a lap top go to someone eles connection, and try. Have you guessed that it could be a ser ver issue

Juicy D. Links 12-17-2006 06:05 PM

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directfiesta 12-17-2006 06:06 PM

Quote:

Originally Posted by KrisKross (Post 11543838)
Yeah, he said others can connect fine.

didn't see that.

Please quote.

I saw HE can connect to ther servers....

KrisKross 12-17-2006 06:07 PM

Quote:

Originally Posted by directfiesta (Post 11543861)
didn't see that.

Please quote.

I saw HE can connect to ther servers....

"Others can connect to my boxes with no issues."

directfiesta 12-17-2006 06:08 PM

BTW, if it was my diagnostics, give he cash to a local children charity, for Xmas ....

Dodge2hot 12-17-2006 06:08 PM

Quote:

Originally Posted by johndoebob (Post 11543782)
It's most likely a router issue. Make sure you allow outgoing connections from these ports (telnet and ftp ports are often blocked by default).

Yeah, but usually that doesn't stop you from connecting to just one Server and allowing you to connect to all others.

I would try going through all settings and make sure all the passes etc are 100%. Check your server and make sure your ftp settings are correct. Create another ftp account and see if you can access using it.

directfiesta 12-17-2006 06:09 PM

Quote:

Originally Posted by KrisKross (Post 11543864)
"Others can connect to my boxes with no issues."


hadn't seen that .... hope it was connect by ftp or ssh.

If so, then it is a problem of his. He should flush the ip from his station.

The Ghost 12-17-2006 06:09 PM

It sounds like maybe you just need to enable passive data connections (Pasv) in your settings.

Dodge2hot 12-17-2006 06:11 PM

Also, it may be a routing issue. From your place to your box.

Also, what Firewall your running? Try disabling it completely and see if you can connect. I had this happen to me with Panda AV/Firewall. I could connect to everone else box, but not my own. I just about dumped my host over it also.

After Shock Media 12-17-2006 06:12 PM

Quote:

Originally Posted by stickyfingerz (Post 11543839)
have you tried ftping in just with internet explorer?

Explorer connects (very slow to connect, like took about 2 min.).
Asks for user name and password.
Entered in user name and password. Status just shows connecting and I am still waiting on it.

stickyfingerz 12-17-2006 06:13 PM

What does smartftp log when it wont let you in?

After Shock Media 12-17-2006 06:13 PM

Quote:

Originally Posted by KrisKross (Post 11543846)
Are you connecting through ftp.domain.tld or by IP? If by domain, have you tried by IP?

Tried IP and domain.

After Shock Media 12-17-2006 06:16 PM

Quote:

Originally Posted by Dodge2hot (Post 11543870)
Yeah, but usually that doesn't stop you from connecting to just one Server and allowing you to connect to all others.

I would try going through all settings and make sure all the passes etc are 100%. Check your server and make sure your ftp settings are correct. Create another ftp account and see if you can access using it.

Everything has been checked like 10 times, being serious. All ftp issues have been gone over with a fine tooth comb at server side.

Quote:

Originally Posted by The Ghost (Post 11543875)
It sounds like maybe you just need to enable passive data connections (Pasv) in your settings.

I was using Pasv as default, have tried others now as well.

Quote:

Originally Posted by Dodge2hot (Post 11543885)
Also, it may be a routing issue. From your place to your box.

Also, what Firewall your running? Try disabling it completely and see if you can connect. I had this happen to me with Panda AV/Firewall. I could connect to everone else box, but not my own. I just about dumped my host over it also.

Have dissabled all firewalls ect and still same result.

After Shock Media 12-17-2006 06:17 PM

Stickyfingerz I was able to get in via internet explorer after some delay.

WarChild 12-17-2006 06:21 PM

Is your server running FreeBSD? If so is the reverse DNS set? Sometimes they will hang if not.

After Shock Media 12-17-2006 06:23 PM

Quote:

Originally Posted by stickyfingerz (Post 11543897)
What does smartftp log when it wont let you in?

[17:19:51] SmartFTP v2.0.1000.3
[17:19:51] Resolving host name "x.x.xxx.xxx"
[17:19:51] Connecting to x.x.xxx.xxx Port: 21
[17:19:51] Connected to x.x.xxx.xxx.
[17:20:31] Timeout (40s).
[17:20:31] Active Help: http://www.smartftp.com/support/kb/index.php/58
[17:20:31] Client closed the connection.
[17:20:31] Cannot login waiting to retry (30s)

IP edited of course since I do not need 2000 attempts by gfy users.

stickyfingerz 12-17-2006 06:25 PM

Reboot your box. I think that might do the trick. If you havent tried it that is. Smartftp and cuteftp can be finicky at times Ive found on logins.

Or If you can login to your box and change the default ftp port on it, and then change the port on smart ftp I think you will be fine. Sounds like something goofy with the isp. Port you are using is having issues.

Chris 12-17-2006 06:25 PM

have you tried restoring your compture to a date where it worked?

could be something in your host file or another windows settings witch if you take your computer back to a day you know it worked you should not have an issue

After Shock Media 12-17-2006 06:33 PM

Quote:

Originally Posted by stickyfingerz (Post 11543957)
Reboot your box. I think that might do the trick. If you havent tried it that is. Smartftp and cuteftp can be finicky at times Ive found on logins.

Or If you can login to your box and change the default ftp port on it, and then change the port on smart ftp I think you will be fine. Sounds like something goofy with the isp. Port you are using is having issues.

Yes I have rebooted numerous times.
Why would it be a port issue that only effects my server and no others? Port 21 and 22 for winscp.

Quote:

Originally Posted by Chris (Post 11543959)
have you tried restoring your compture to a date where it worked?

could be something in your host file or another windows settings witch if you take your computer back to a day you know it worked you should not have an issue

I could if you really think that could be the issue.


Curios though. Ok I can ftp in via windows explorer. Though it takes 3 minutes at each step. To get login screen, to see inside after user/pass, to move from 1 dir to another. Each step takes three minutes.


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