| edgeprod |
05-01-2006 09:58 PM |
Here are the threads where I did my noob-bitching, and got no response (well, besides Jordan asking for an email, then ignoring it):
fucking-around-and-business-discussion/506619-program-paid.html
fucking-around-and-business-discussion/591901-wtf-wrong-bangbros.html
fucking-around-and-business-discussion/591900-wtf-wrong-bangbros.html
My *original* contact was with Penn, which was *also* useless.
From pipecrew in the other thread: "oxcash has been paying everyweek for years. You either did not reach a minimum payment or you were terminated from the program for something.. Feel free to email me and i will look for it.. jordan at oxideas.com"
So, I sent the email, and said:
Quote:
Hard to believe or not, it took 20+ phone calls and many emails to get no check, despite a promise from the brass over there.
We sent 800,000+ clicks. They claimed their billing solution didn't process our signups, despite the fact that the billing provider (epoch, at the time) showed signups and rebills, yet Ox Cash's system didn't. They showed $50 on 800,000 clicks; it was laughable.
We called, complained, got a promise to follow up, got an excuse about affiliates trying to cheat, got another promise, no check, another follow up, an excuse about having problems with Epoch, etc, etc, and then no check again. Nada to this date (almost a year later). I don't really care, to be honest. It was only 6 hours worth of traffic -- if our servers had been down for that period, it would have been the same net result. *shrug*
I've never heard of OxCash cheating ANYONE, so it really surprised me. It was probably only a few thousand dollars (well, not including rebills) so it's not really a big deal. I think they're 99% reputable, but the thread is about being cheated -- and we were.
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Carol sent me this in 2003:
Quote:
----- Original Message -----
From: <[email protected]>
To: <xxxxx>
Sent: Tuesday, June 10, 2003 9:20 AM
Subject: [AFFILOC #6055]: Professionalism
> Hello,
>
> I have passed your message over to Penn.
>
> Thank you,
> Carol Santiago
> Account Representative
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I then called Penn. He said it'd be fixed. Nada. Next, I followed up again:
Quote:
I guess you didn't feel like following up any further?
--
Domenic R. Merenda
Vice President, Business Development
Edge Productions, Inc.
http://www.edgeprod.com
----- Original Message -----
From: <[email protected]>
To: <[email protected]>
Sent: Monday, July 07, 2003 8:40 AM
Subject: [AFFILOC #6055]: Professionalism
> Hello,
>
> What is your affiliate id and password.
>
> Carol Santiago
> Account Representative
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Finally, I sent a kiss-off .. the explanation I posted was: "Here's the "kiss off" email to Penn, after sending over 800,000 clicks to the program, seeing people sign up on Epoch's side, and seeing nothing on OxCash's side. After this, the Epoch account was emptied (down to one signup showing, then to zero) and the OxCash account password was changed. Hopefully, this helps you get some perspective on the situation. We sent 820,000 clicks to the program, documented by their own system. *shrug* Penn had a decent explaination over the phone, though: apparently, a lot of affiliates will cheat clicks through, and then demand payment. Still, it sucked how we ended up not working with them going forward -- they converted thousands of signups for us (granted, we didn't get the money), which is an AWESOME ratio."
And the kiss-off was (edited to make it shorter):
Quote:
Penn,
I've left you numerous messages at this point, and I cannot continue to follow up with someone who is not going to return a phone call. You and I had an understanding that you were to contact me within a week concerning the underproductive nature of the traffic we sent you, or the misreporting of the stats, whichever the case may have been. I would have expected you to at least do the professional thing and return a phonecall. Compounding this issue, we sent 821,205 clicks in a short space of time, and even that didn't rate us a call back or an email.
Thanks anyway for the time you initally spent.
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Still no response. Not to threads here, not to emails, I haven't (and won't) get shit.
Just change your links to a program that cares. |
