I am at the END OF MY ROPE with STRONGBOXXX
 

I am not sure what exactly is going on with them, but apparently Ray doesn't handle this shit anymore, it is all handled by AdultWebWare....everyone told me such great things about this freaking software, and I have no doubt it works great, but the idiots installing and working support need a little lesson in work ethics

I wake up this morning to Strongboxxxx FINALLY installed, only to find they set it up completely wrong and now none of my members can get into the site, NOTHING works...They installed it to the wrong members area url (funnny, cause such a big deal was made in 4 emails back and forth about what url exactly was being setup), and not only that, the script doesn't even work

I wouldn't be so upset if they hadn't dropped me an email at 7am on a Saturday morning to tell me "Te Strongboxxx has been installed"...only for me to wake up at 1pm to find NOTHING works

DID THEY EVEN FUCKING TEST IT????? AND NOW I HAVE A MEMBERS AREA THAT IS GETTING JOINS AND NO ONE CAN GET IN!!!!!!

I was told Ray sometimes watches GFY, so Ray, if you have any part left in your company, please hit me up ASAP...I am lost and I have no fucking clue where to go from here

chances are the adultwebware.com folks won't even check their support emails til 1-2am tonight (as usual), so basically I have a completely FUCKED SYSTEM courtesy of adultwebware/strongboxxx

thanks guys!!! I love stressing out!!!!

Ouch man sorry. Guess there's no use asking for a free pass to "look" around.

haha, nope, i guess not!!!!

7208627 is rays icq

you rock man

hopefulyl he will be online sometime sooon

That's a pretty urgent request, nobody at the new place has a phone?

monday-friday only it says on the site

funny thing though, they only answer support tickets at like 2am and shit

I have emailed the support email, sent an urgent support ticket, posted on here and also icq'ed ray...LOL

hopefully someone, in the next hour, will see one of these messages

just called the # on the site and it says "I am sorry, this # is unavailable"

Damn that sucks hope that you get it sorted out and don't get many chargebacks because of this fuckup.

luckily the site was just relaunched and there have been a few tech errors here and there, so maybe my members will see that and not react real hastily about it

I know it will be fixed, but I just wanna know when!!!

i just got strongbox too....and it was setup fine and i love how it works, but Ray leaves you in the dark. I have no admin info to check reports, etc. I emailed him 3+ times and all he did was send me back a link. I think a huge problem in this business, and I am gulty of it too, is stretching ourselves too thin...that or being fucking lazy. But shit is so wide open and there is so much opportunity, I think everyone is trying to capitalize on everything, but accomplishing nothing....good luck with this man, I am very curious to see how it gets handled...God Forbid my shit goes down

bump for some help

well, I don't want to fault Ray, because I have never met him and adultwebware.com handles all strongboxxx shit now....but jesus!!!! come on people

no one answers support emails, the phone # doesn't work, and no one answers icq's

and to top it all off, I had some shit that was needed in my htaccess that I just noticed they didn't put into the new htaccess....so even if they did do it all right, my members wouldn't be seeing the right shit because it is almost like adultwebware just copied and pasted for my install and didn't even merge my site into their software

fucking shit god damned fucking bitch fuck!!!!!!

Hey man, hit me up if you need help :winkwink:

great, the replied to my concern and it looks as though instead of fixing it, they just disabled strongboxxx

i don't know what to fucking do

I just wanna talk to someone on the phone and give me straight info!

i don't know what to fucking do man...I woudl much rather the people that installed this shit do it right the first time and not make me stress out

and now they are answering emails, but it looks like they just disabled it instead of fixing it

WTF?

I understand....just so you know if shit hits the fan....you know where to find
me :thumbsup

i wouldn't fault him personally either, he's just the only person I have had any contact with from strongbox, whoever owns/runs it. I think neither of us cares who we speak to, we just want communication

Jace - hit me up - I believe I still have Ray's personal number if it's that urgent.

Personally,

Ive never had a problem with Ray or StrongBox.

FWIW - Ray doesnt use ICQ any longer so you wont be able to get hold of him that way, he always seems to reply within an hour using his email support @ bettercgi.com if you havent already, you might want to shoot him an email to that addie.

Regards,

Lee

Man, and I was just going to contact them to get it installed.. I guess I better wait and see what happens next. Hope you get it straightened out soon Jace.

Shit man, I hope you get it sorted out soon. Heres a bump for you.

I just emailed Ray, so we will see how that turns out

ray does seem busy but he normally is really good about replying to questions/requests.... strongboxxx is great. i hope u get it worked out (considering that SB is the only effective solution i'm aware of). good luck

Same here.

Let us know what happens with it Jace. :thumbsup

I don't think it has anything to do with Strongboxxx or Ray, unless I am wrong I think this has to do with the fact that adultwebware is handling the installs and support for the product....

this thread shoudl be more of a lesson NEVER to use adultwebware...LOL

I shoould have gone straight to Ray first thing and told him I wanted HIM to install this for me....LOL...everyone speaks so highly of him

A message (from <jace @ tabithastoybox.net>) was received at 11 Mar 2006 20:43:46 +0000.

The following addresses had delivery problems:

<[email protected]>
Permanent Failure: 550_
Delivery last attempted at Sat, 11 Mar 2006 20:43:51 -0000

it wouldn't be this would it? 1-979-530-1300

that was on the bettercgi homepage

You might want to send it to the correct address :winkwink:

Regards,

Lee

i guess in my frustration I copied and pasted wrong

Actually, checking my cellphone I have this one on there but I did have a different one - will have to check my phone records.

I ventured to his forum though and see that he's been replying until the 8th. Did you try messaging there?

*Also, note the email address you put for bettercgi is incorrect - hence the bounce*

so, they finally emailed me back and said that a login/password didn't work, which is why nothing was working? they said they would be reinstalling from scratch on Monday...LOL

sounds like a cop out to me

dude, get rid off it and email the guys at
http://www.proxypass.com/
to install their script on your server.
I tried strongbox, pennywize and proxypass. Proxypass is the best.

Let me second that.

Let me third that! Wait, I have no idea what I'm talking about :1orglaugh

Jace, let me know if you and Tab decide to head back to LA for anything. I'd love to setup a shoot with her for Twistys...maybe a trade if your interested. I shot her for a day years ago when I was working for David Lace - enjoyed it and would love to shoot her again :winkwink:

We actually make a concious effort NOT to even have to be in LA....LOL...so, unless something pretty big comes up, we won't be there any time soon

So far though, there are 2 people now that are wanting to shoot her out there now, so if that list grows to 4 or 5 people, we make finally decide that it would be financially prudent to plan the trip ;)

I will add you all to the list though and keep you updated :)

word.

i'm also watching this with interest, next on my list was replacing pennywize and all i ever heard was good things about strongboxx....<sigh>

Nice customer references too.

this may be a good time to call the NATS guys about getting their new script Sparta... im surprised there havent been any ref links!

Also waiting to hear from Ray about something... But Strongbox have been a very good program and I absolutely recomend it.