ePassporte - CRAP support
 

Is this company run by monkeys?

I have never tried this bad customer support - EVER !!! :mad:


Can someone from ePassporte please solve the issue - apparently your e-mail support is not working !!!!

:Oh crap

i've seen worse.
theses guys don't have "live help" support on site, they don't have any instant messenger contacts, you got lucky they answered your emails cause they don't answer mine.

call them - it's the only way

I think they operate on some sort of reverse motto system " the customer is always wrong "

I would like to say to epass as a member I am sorry that i am always wrong

Just get a sponsor to open up an account for you. Saves the hassle of going through all that crap.

I am sorry to hear that others also experience problems.


Can we get some reply from an ePassporte representative?

You need to call them, only way to get something done

We'll have one epassporte rep comming here with;
"All's fine people"
fuck this, what is wrong with you people do you have that much money
that you dont give a shit about support ?

very true

:1orglaugh :1orglaugh :1orglaugh

Hmm, I can´t even login on my epassporte-account..
:thumbsup

Thats kinda shitty.

I had fast support via ICQ..

epass should thank the adult community for even being in business :1orglaugh Without the porn people I think at last count they had 17 members

Where did you find their ICQ number? I searched for it but with no luck

Yup, best way for a quick resolution is the phone. Works everytime. :thumbsup

I agree. After using their email system to get a withdrawal increase - it was a 3-week time-wasting disaster, to put it mildly - I just call them for everything. They usually answer quick with little hold time and have a call-back service.

Exactly. I have found email with them is useless. I called them yesterday with an issue and it was solved very fast.

I've also had fun with seemingly endless loops of form letter replies. Eventually I ended up forwarding it to Rand to get it resolved.

Don't want to bash them, but opening a business account with them has taken over 3 weeks.. Looks like changing hands has affected them poorly.

I've had no problem with them at all...but I usually call them...that way, when I email them, they know it's coming. They are all very pleasant and helpful.

In the end, they offer a great service to webmaster... but I gotta agree, the support sucks, the limit sucks, and the 30 days hold on CC use sucks diack

i just sent this link to epass rep. but she didnt replied.

sometimes ePass sucks hehehehehe

WHAT!? where did you get an ICQ contact ?

[email protected] <-- hope this would help

Thanks for sending me this link tenderobject.

I want to apologize for the poor customer service you have received. All of the points mentioned above are valid concerns that will be addressed and resolved with our support department. ePassporte is very much involved in the adult webmaster community and we appreciate your feedback as well as your business.

While we work to resolve our support issues, please feel free to contact me directly via email with any issues you may have.

My contact information is below.

Thank You

I emailed him a couple of times without any reply.

Epassporte fucking sucks... I have wrote them 4 times since the 6th. of october and no reply of course.... No luck with shaliza either:

Requested action not taken: mailbox unavailable
Server replied: 550 <[email protected]>: User unknown in local recipient table

Yo . What's up with your Sig ?

P.S. Their Customer Support SUCKS BALLS !!!!

Same here ... :disgust

just call them

I got one... I tried to get gas yasterday with epass, it said "see attendant" or "not authorized" or something.. tried it twice before breaking out a "real" debit card.

Today my balance shows $50 x2 =$100 held for the two attempts that didn't go thru' :error :1orglaugh :error :1orglaugh

Hi

a lot of webmasters in the adult biz are using ICQ as their global communication tool with sponsors, affiliates, other webmasters etc.. and the number 1 use of ICQ for many is support.
for foreign webmasters, instant messeging is in many cases the ONLY method they use.

you should take this into account and step into the real time cyber space.

It's shaliza.somani at epassporte dot com

Ummm.. did you look at her sig? The ICQ number is there, captain.

Yep their support sucks...but their system works well.

Which sponsors are currently offering epass account setup for their affiliates?

I know FlashCash does.

Who else?

-Dino

People can change sigs captain :)

When she first responded in this thread her sig contained an email that bounced and i dont remember seeing an icq number either..

you should also take the time to read the sig rules

Hope I hope I have better luck with epassporte.com !!