Verotel
 

Has anyone used them for their billing company and f so what are they like

Batts

Stay away.

Stay away.

Whats wrong with them

Batts

the problem i am having with ccbill is that becuase i am in australia, my attorny in Florida has registered a LLC for me but they want Principal information with an employer id number, any ideas

I disagree. They have gotten a bad rap over the years, but they are still kicking and I have never had a late payment from them. In fact, most of the time my wire comes 3 days early.

While many of the other big, supposedly reputable billing processors have crashed and burned, Verotel has remained quitely in the background and many of us who use them laugh at those who were using Ibill and talking shit about Verotel. (Ok, I didn't laugh, hate to see anyone get screwed over ... but it definitely reaffirmed my decision)

One thing that keeps giving me hope when others are dissing them, is that they are always coming up with new features / innovations. When that stops happening I will worry, but a company that is in trouble does not generally pump out new features on a weekly basis.

Long post short: They are :thumbsup :thumbsup in my book.

-P

Verotel SUCKS ARSE!!!!

I was a webmaster with them for 3 years. I run 5 niche sites grossing about 4K a week. They had 2 copyright complaints from some nasty anti-porn freak and last night at 1am they shut me down.

I spend 3 hrs on the fone to them begging to be turned back online - nope. All payments suspended... no avenue of recourse. With hold back they owe me about US$15K. They seem pretty secure so I don't doubt I'll get that back in 6 months time but I get nothing until then.

I only run a small operation I never bothered them - they never bothered me. I had some tech troubled about 6 months ago and it took about 5 days to sort it out - was pretty piss poor hey.

I moved half my stuff to CCBill last month and their tech staff were 10x better. My secondary processor is going to be OPS - they are European as well. I'm not from the US and my none of my business (corporate structures, hosting or processing) are there now.

I have a bitter taste in my mouth but DEATH TO VEROTEL!!!!

Shoot me an ICQ if you want some more ranting and raving - hehehe.

Never a late payment or any problem at all in more than two years here. I wonder if the people who are negative about them have ever actually used them.

That's fucked up man. Were you actually violating someone's copyright, or was it just a pissed surfer? If so, did you fail to comply with a c & d or did they just go straight to Verotel?

Sounds fucked up, must be more to the story. If you proved to them that you were not violating copyright I'm sure they would re-enable your account.

-P

jawanda,

definitely fair enuf they come up with the new ideas. The EU thing has worked fantastically for me since they brought it in and there were no hiccups.

Late payments - never too late for sure - I'm not sure if my payment date was Wednesday or Tuesday but I had 50% payments come in (wire transfer) on Tuesday, 40% on Wednesday and then 10% on Thursday or later (public holidays I'm guessing).

I suppose I'll let you know in 3 months time after dealing with CCBill - but so far I'm more impressed with them than Verotel.

Nah - 2 nasty emails from surfers within 3 months did it. Totally unrelated to each other but nasty. I never even got copies of the complaints!!!

I do admit though - I was travelling for 3 weeks and missed the latest complaint and that was the one they shut me down for.

Live and learn but hey - I'm missing out on like 2K come Monday so I am biased so take my testimony with a pinch of salt.

I never received checks from them. I realize it's overseas but never did receive any checks from these guys. I closed my account some time ago. Customer service is terrible. If I recall it took an e-mail to their executive VP or equivalent to receive a response from them. Also, if you are a U.S. based WM, you should avoid them because they will process memberships to under-18 model sites without proper documentation.

Bummer that you never received your checks, but i must correct you in that they no longer process for under 18 model sites.

CCBill also used to process for those sites from what I understand, but Visa cracked down on U.S. processors several years before overseas processors, therefore Verotel was the only game in town for awhile.

Not to justify those kind of sites, I am very glad that they no longer process for 'em, but just want to point out that they're not the only ones who did.

:2 cents:

-P

Edit: Also, about the bad service, there is a "Help" button in the control panel which takes you to a live support chat pretty much 24 hours a day. Crazy that you couldn't get a hold of them.

my top sponsor uses them, and i get paid on time with no problems :thumbsup

Thx jawanda.. I wasn't aware that Verotel had stopped the practice of billing for underage modeling.

I wouldn't bet your life on the help button mate. Half the times I've had to use it there has been no-one available. And early this year I had a major problem with members not being able to login and they had 1 tech on and he didn't have a clue so I had to wait until the next day to get his superior to sort it out - which she did in 5 minutes.

Although - I am 12hrs difference in time here so I'd be getting them around midnight. But saying that - CCBill setup my accounts yesterday no probs and it was early early morning in the US.

Do you really want to trust your money over seas?
Although I've never had bad dealings with them, something just doesn't seem right about a processor not charging the Visa fees and changing their policies every few months. People have been saying for years that they'll go under or their days are number, IMO you can only win Russian Roulette so many times. If you're serious about your business then make the investment and either get your own merchant account, or go with a company who's got the majority share of the industry.

Hey, if it's a matter of money, go with Verotel until you can afford the Visa fees... then use cascading billing and keep them on as an alternate processor, maybe.

We used them for a time, but finally stopped for some reason. They are ok, No complaints, But I would sugguest that you try to work out the ccbill thing.

They are having a processing downtime today between 12:00CET and 16:00 CET.

I think you are dead on the money there mate.

I joined Verotel because I had just been burnt by Globill was a small player and didn't have the cash at the time.

It was like the post earlier today about French or US - be it hosting or cc processing - at least you know you can trust it. I'm coming up to 28hrs with 3hrs of sleep so trust is sounding pretty darn good to me right now.

I can't speak highly enough of Verotel they have been awesome for us for over 3 years now.... :thumbsup

Ironic... I actually click your webmaster 50/50 program banner and your sign up button then got this...

Dear Customer,

Unfortunately this service is unavailable because Verotel is performing an important upgrade in it's server infrastructure at this moment.

Please try again later.

Actually, depending on which jurisdiction you are dealing with, there aren't always Visa fees for a merc. In many countries there are MC fees but no V etc

Things have changed in the merchant account world lately. In many cases banks are outsourcing their entire high-risk portfolios to seperate entities or having risk management agencies oversee them. (Its a way for them to pass the underwriting risk factors off but still gain profits from the overall transactions)

Because of this, I think its prudent for any merchant with even minimal transaction history to speak one on one with a merchant account provider and see what his/her alternatives to 3rd party processing are.

Verotel has turned into a fine processor. They had their low after dropping all the underage model sites, but came back strong. I personally switched to them after leaving ibill so as not to keep AMEIOB, and they have not missed a payment coming up on a year.
You are fucked up in saying that they dropped you for a copyright infraction; with all the new 2257 rules, you should be ashamed to post a thread knocking one of the few good processors left while meanwhile stating your own fuck up.

What the fucker ever man - wasn't copyright-related. I never got payments. In any event, I didn't start this thread but will respond in saying that these Verotel guys need to focus more on ALL customer relationships. Until they figure that part out, they will continue to represent the 'I need a processor in a pinch' business.

I´ve used verotel for secondary for quite some time & they´ve proven themselves good so far.

who is OPS ?

I see you didn't start the thread, but if you did not get paid, it must be for a reason. I am in the US, but can still can make a phone call to them. They are not 24-7 but are good honest people, better than ibill right here in the old US of A.

I have used them on one of my sites for over a year now and the support has always been great and payment is always on time.

You're right on about Ibill. The whole thing started when Verotel converted to that Tickets Club crap.. For some reason it confused a ton of customers and memberships starting dropping left and right. Eventually, I asked Verotel to close the account - this must've been almost a year ago. Over a dozen no answer support e-mails later, I took it to their mgmt. No drama now as it's been over and done with for some time. It was only for a few hundred bucks. Never got it. I tried countless attempts at resurrecting this but nothing. They're history in my book.

They are good for me, but their phone billing in Europe sucks. I had customers complain about them. Fact was they got stuck with an expensive phonebill, but were never given access to the site they wanted to get to. Their customer service never responded to inquiries about that ... Other than that they are ok.

Understood. But if you had over $1000 in sales, they gave Pro for free; or you could have purchased pro for $1200 with a return fee if you had your sales up within 6 months. If your not doing a K a week then you're are doing something wrong anyway. That's very fair in my opinion.

I agree about having your own merchant account. We have used Netbilling for years and process dometically and offshore with them. No problems at all. What I do not agree with is your statement about using a company that has majority of the industry share. Look what happened to Ibill.

We have used Verotel in the past for backup and they have always paid us.

I don't consider it Russian Roulette just because people have been SAYING that Verotel will go under for years. So far those people have been proven wrong for years on end ... that's a pretty damn good run if I might say so myself.

And if someday they do go under, I know allll the haters will love to come out and say "See I told you they'd go under" ... lol ... but I don't see that happening.

Verotel is here to stay!

-P

That is for an server software upgrade.
Everyone got an email notice about that.
You should state the reasons for why they have downtime, not just post like that.

STFU n00b
who says they don't charge for visa fees? Whats $1,500 for?
Forget about tickets club thats just for noobs like you!

Yep, they were down for 4 hours early this morning (3am - 7am PST) - but I can honestly see a difference in the load speed of my join pages (they were sort of laggin' before), so I'm not complaining. :thumbsup

just another moron...
why don't you tell us the real true?

Yea.,.. I just post made up shit, get a fucking life jackass.

Hmmm i´d like to know what im doing wrong then, sigh....

Anyway, is it official with the free pro for 1k+ or something that has to be negotiated?