Avoid Ibill like the Plague
 

Why because i just looked at my stats and found 21 refunds so i am pissed and i thought i would list all the reasons why anyone wanting a processor should avoid Ibill and go instead for CCbill or Epoch.

1. Almost daily the stats are wrong. Today's message ( The reporting issue with check revokes has been resolved. However, you may still notice some check transactions appearing as chargebacks; these are refunds that were previously applied in 2003. Please be assured that this continues to be a display issue ONLY. We are still working on this issue and anticipate having a complete resolution by mid-day Friday, January 23, 2004. )

2. Refunds through Ibill run at approximately 500% more than with other processors ( i have suggested a way to help reduce this via our sponsors and have received no reply from Ibill)

3 Web 900 money is still owed to webmasters from years ago

4 Customer service sucks the average response time for us is 5 days and that's if we are lucky.

5. Account managers are too scared to make decisions and always have to report to their managers or supervisors, hence the delays in replying to problems.

6. Ibill's fees are the highest in the processing industry.

7. Ibill's check system dose not work with Netscape Nav 7 or apple OS ( 5% of the surfers will never be able to join your site ) This is a problem with Ibill's software and CMI only all other processors we use have no problems with Macs or NN7.

8. Ibill dose not have an official forum presents Unlike Epoch and CCbill who are always around on GFY to answer questions and help out.

9. IBill join pages have Java problems with Macs .

10. IBILL is a dinosaur too big to react to market changes, too big to care about the small guys or start up companies, too slow to implement new technologies. Too out of touch with the adult industry and its needs.

I could go on but i doubt you would read all the reasons. My point is this company has fucked the adult webmasters time and time again and i for one have had enough, its time for new young companies to shine through implement new fraud technologies and help us hard working webmasters and affiliates make more money instead of raising fees and lowering support.

OK rant over you can go back to sleep now guys.

Cindy xx

in a year or so.. 2 max.. all third party billers will be nuked..
except for one: ibill..

You dreamer :1orglaugh :1orglaugh :1orglaugh

You pay 18% for the superior billing. Plus you give them your reserve because they are sexy.....

11. They harbor terrorists.

?!? a refund is a refund... whether you are with CCbill , IBill or epoch.... :2 cents:

True but why are the numbers 500% more with IBill . Ill tell you why they are so fucking scared of Visa you only have to hint fraud and they throw money at you.

Take my word Ibill is all fucked up

Questions:

1. How did you come up with the statements that refunds through Ibill run at approximately 500% more than with other processors?

2. How do you contact customer service that it takes you 5 days to hear back from them?

Keep these things in mind:

1. The display issue has been resolved.

2. Maybe the account managers are only doing their jobs by reporting to managers and supervisors. Maybe that is what they are supposed to do.

3. I have seen an Ibill rep on GFY many times. You have an account rep assigned to you who will answer your questions and help out. Contact them instead of waiting for them to post here. This board is not the Ibill Client Support board.


I have had nothing but good experiences with Ibill. I have also found that recently their Client Support Center Phone Reps have been very helpful.

Can I have 2 hits of whatever you're taking?

whats your site(s) with Ibill?

It pays to have been a webmaster first before being an affiliate program owner. We chose CCBill because of first hand experiences. Out of all of the 3rd party billing companies, CCBill outshines them all.

I don't like saying bad things about other businesses.. so I'm saying something good about one we love.

So your the one happy customer, seriously if you are happy great, but you are in the minority of people. The 500% refund issue is easy for every 1 refund with CCbill or Epoch we get approximately 500 with Ibill .

Oh i forgot this little fact, when we used to take checks with Ibill we had 65-75% voids / returns /fraud/whatever.

And our rep takes an average of 5 days to reply via e-mail.
The display issues are not resolved they are still showing up on our account.

What's the name of the IBILL person that is so helpful here on GFY.

MarkIbill.

I'm obviously not taking sides here but the math just doesn't work the way I see it. If you get one refund per month with CCBill or Epoch and 500 with IBill, then why are you sending 500 sales per month to IBill to start with? It seems to me you'd be much better off sending those sales to Epoch or CCBill...

IBill's pretty good at shooting themselves in the foot sometimes but if you're taking a shot at them, at least make it within the realm of what adds up easily.

very happy with ibill in terms of sales/refunds/cbs the past 6 months.

I didnt say per month and believe me if i could get all the affiliates we have with Ibill to switch to CCbill i would do it in a heart beat.

You don't understand what a 500% increase is, and you worked for ccbill? :1orglaugh

Well now Einstein, my math was based on this statement...

Come back when you learn to read.

I just want to add that if some of you guys on GFY are happy with IBill i wish you nothing but the best of luck.

When i first opened an account with them more than 5 years ago, i to was very happy, they where a small company and worked to keep your business. That's all changed now and i would much rather place my trust and money with companies like CCbill and Epoch, who respond to my phone calls and e-mails in a very timely fashion and obviously have a much better way of responding to refund requests than Ibill.

It could be that i am not a big enough account for Ibill to care about who knows, i certainly don't because its too difficult to get a reply from them?

Just my
:2 cents:

I've always hated iBill's admin interface. The lack of usability alone makes me avoid them. :2 cents:

Come back when you learn to figure out a typo. She said 500% twice, and most people would naturally assume she meant to say it a third time. You're assuming she meant 50,000% the first two times? Good call.

What did you mean by 500% Cindy, 5 to 1 or 500 to 1?

IBILL takes a lot of slack on the board.

When it comes down to it, i know many big affiliate programs (recurring only ones) that are on IBILL, that have a large customer base who are extremely happy.

My checks have been coming forever and are always consistent.

Sure, the customer satisfaction and displaying errors are annoying, but the bottom line is the check, and they get that right part.

They are also publically backed...

For every 1 refund we get with CCbill we get about 500 with Ibill in the same time frame So i thought that was 500% ?

You are absolutely correct the checks always arrive on time, but when compared like for like you make more money with CCbill or Epoch on the same sites using the same traffic at least we do. This is just my observations based on 5 plus years of ups and downs with Ibill and as i stated above perhaps we are just too small for them to worry about ??

You're just venting - these aren't facts.

I can call you on #4 above because it was just yesterday on GFY that you first mentioned the check refunds started coming in, and that you first contacted them about it yesterday & got a reply from them about it yesteday.

It sounds like they followed up with you again about it today.

Sorry you wrong about when i first posted this refund problem search back to Christmas time when i first noticed this you will find it was at least 3 weeks ago and yes i am venting so would you if you saw thousands of $$$ posted on your stats as refunds and void checks.

Hehe that's a little more than 500% :glugglug

Check processing through IBill has always sucked.

There are other options, but they suck pretty bad as well -- mostly because checks is basically thought of as 'free access' to many people out there.

And if you pay your affiliates on checks before they clear & settle... woo.. lookout.

If you *have* to run checks, you might consider running through WTS and/or contacting EscortBiz to see if he might share with you what hes got going.


However, Ibills credit card processing is rock solid & they don't miss a beat (with the exception of the period were the new company that aquired them was updating the back end and making it easier to remain compliant with Visa regulations)

Ah.. first message I saw about it was yesterday when you got your
"display issue" answer.

It is curious why they are refunding them now..... but you're saying they aren't actually refunding them? It's just a display issue? - they had already been refunded / removed from your checks in the past right?

Thanks for the advice, yes it would be great to take checks again and not have to lose so much money.

Today we saw thousands of $$ of void checks and refunds which you will see from my post at the top of this page is an obvious CMI issue at least that is what Ibill are saying, i hope thats all it is ?. It just made my blood boil

Don't you feel like a dumbass now? You are.

Reading comprehension is an acquired skill, take some time off from flipping burgers and acquire it. Regardless of how she did the math, she put the actual numbers out there in plain English.

Even though we are in the adult online industry, it doesn't mean the phones stopped working.

I have never waited 5 days to hear back from an Ibill rep.

They have a 24/7 Client Services Dept with an 800 number.

True, it takes a bit more time and effort to pick up the phone and push/dial 11 digits than it does to send an email and not have to speak to anyone, but when someone hears your voice on a telephone, you are a human being, not just another email in a stack.

Don't get me wrong, email is a wonderful thing, but it is still no replacement for the telephone as far as a reliable means of communication.

I dont understand, why email someone when you can pick up a phone to call them. Email is not a 100% tool, emails dont get where they are supposed to go ,software screws up but the phone is tried and true. If you have a problem dont come on this boards or send emails pick up the phone. I am very happy with ibll and I personally would rather deal with a software glitch whic h they fixed then a processor who had to pay late. Which one of the more loved ones had to do not that long ago. Ibill might not be warm and fuzzy but this is business and business is'nt warm and fuzzy. I want my money in a big company with lots of capital, I dont need them to kiss my ass. The question is would you rather have your money in Citibank or Joes bank. Now I bet Joe is alot more friendly than Citibank but the chances of Joe failing before Citibank are 500% greater.

THis is where you dont make sens!! A rebill is a rebill!!!! Yes CCbill might scrub more than Ibill so you'll get less refunds... but you'll get LESS sales!!!! At the end you can only get MORE sales with IBill... since some people CCBill declines (for refunding too much) wont necessarily ask a refund for your site...

And btw... you think you wont get an automatic refund if you ask CCBill!??? Guess again!!! :1orglaugh

1- Can check processing through IBill be dissabled?

2- scoreman from Score-Cash, to bad you edited your post. I would have liked to have read your opinion on this topic.

Ray

We had NOTHING but NIGHTMARES from Ibill. We were so happy to get off their system we did a dance of joy. I will never ever ever ever ever go back, either :P

I'm a dumbass? Somehow it's my fault that's she thinks 500X is the same as 500%? I assumed the wrong person was clueless because I missed a post burried in the thread at 3am, yeah wow, what a huge mistake. I was going to apologize for my comment to you, but since you went the 12clicks burger joke route, I realize that I was still right about you being a moron. It's funny when 12clicks calls me poor, he actually has some money, although I think he knows what businesses I run and is just trying to bait me. When a fucking minimum wage whore who goes from company to company sucking cock because she can't keep a job tries the same joke , well that's just pure genius. You want to take me up on the offer your hero 12dicks pussied out of yesterday? If you do the same I'll put $25,000 into escrow.com that says I have more money in one bank account than you've made in your entire life. Bet?

That's 50,000%, or 500 times. That's a pretty fucking unbelievable number, what kind of volume are you talking about?How many cb's did you actually have total with ibill?

I would have to agree that you were right the first time in assuming it was a typo or at worst exaggeration.