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rackshack.net what you guys think
im thinking about getting a dedicated with them anyone around recommend them?
Intel Celeron Server Series Ensim 3.1, Ensim Pro, Plesk, Cpanel and Plain RedHat packages available All packages include 700GB Monthly Transfer! Monthly Pricing Starting at: $100 was thinking about getting this anyone got a box with them? |
These guys are slick. My friend bought a bargain bin machine from them for like $200. Hosting 100 a month for TONS of bandwidth.
He was EXTREMLY happy with their professional and SPEEDY customer service. They all hang out in IRC, too! |
if you go with rackshack make sure you have your own sysadmin that can handle your shit, i have a server with them without problems. just don't rely on their customer service.
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NO ONE uses rackshack
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BUT if you install a different OS than what the machines come with, they REFUSE to support it. Fucking cereal boxes. Oh well. |
I'm moving everything from candid to rackshack! Almost done... much better uptime, smoother, faster, cheaper etc...
Easier to manage, no more paying tech support for their own fuckups! :321GFY |
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If you know how to manage your own server (ensim makes it a little easier), then go for it. good bw for a decent price. if ur doing heavy tgp or traffic then you might want to look at a step above a celeron server.
Be careful though. if you use their system to transfer domains, they charge you $20 a pop, and some other services have hidden costs. You also need to keep up with the latest patches and security fixes, otherwise your box will be attacked/hacked within several months. Rackshack is also very poor at handling DOS attacks. Their solution ... unplug ur box for a few days or until you threaten to come over there with a shotgun unless they plug you back in. But generally as a cheap host with a ton of BW, you can't go past em. |
in my experience they go down alot . :2 cents:
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Affinity & Rackshack are who we use. I'm happy with both places.
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Not to mention Rackshack supplies shitty Cogent bandwidth. Get a real host.
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I've had two boxes with Rackshack for over a year. My experience has been positive. But you MUST be able to do your own admin.
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Thanks for the quote you promised by the way... great business ethic playboy :). I think an important part of sales is replying to leads... |
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http://rackshack.net/english/aboutus/networks.asp |
I've had a server with them for almost a month. So far so good...
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In fact, do a tracert on any of their servers, and compare it with your hosting company or any other on this board...and you will see that they have a fantastic network with multiple bw providers. I've tried many of the others on this board...and Rackshack beats them all...no contest!! 5 servers with rackshack...no downtime for over 300 days now. And a good percentage of their customers agree with this statement..."Rackshack is top notch"! |
ive checked their webcams to datacenter - so am i wrong or do they colocate tower boxes, but not rack-servers??
--- patanga |
its funny how ppl love to beat up rackshack...
1) Downtime: They do not go down, ive been there for more than 1½ year now, have a whole lot of serves, and have had less than 20 mins downtime ALL IN ALL. 2) Cogent: They do NOT give you cogent. They are fully BGP'ed and you will ONLY see cogent in a trace if cogent is the nearest and fastest line. Actually most of their blocks do not even have cogent in the mix anymore. 3) Support: Servers are unmanaged, so if you are fucked, well - then you are fucked. But reboots and minor things are done VERY fast, and they actually even have phonesupport. :2 cents: |
Rackshack is in fact a horrible choice unless you know exactly what you're getting yourself into. I have pulled our 10 meg pipe there and moved it to Webair, but I'd take just about anybody over Rackshack.
If you trace TO rackshack you might see some sort of neat BGP system. Try tracing OUT of rackshack. Cogent. Score one for Lensman. Why do they do this? Simple. IT FOOLED YOU! You thought they were selling you real bandwidth, but as soon as you buy into their system, THAT's when you find out you've been had. Maybe if you're really lucky you can hit their Williams or Time Warner backbone. Have fun! Anyone who is claiming 100% uptime in the past year with rackshack is mistaken. About a year ago as I recall they had a fiber cut in their backyard and 100% of their connectivity went dead. From what I was told, this outage affected everybody. This lasted for hours. So if you're claiming 100% uptime, you're wrong. Their support is pathetic. Even if you admin your own boxes you still are a victim of their support. They once blocked us out of our own boxes while we were doing a mirroring backup and refused to let us back in until the day crew came in. Try speaking to an actual support rep there instead of the monkey that answers the phone to tell you to open a ticket. You will not be able to get anyone that knows anything. We even had SIX DAYS STRAIGHT of downtime. They don't care and they don't issue credits. Read the terms and conditions there - 30 day cancel policy, 150 dollar fee if you complain to your credit card company, plus they threaten to sue you in Texas if you chargeback. To sum up, if you don't want to be in business, go with rackshack. If you do want to be in business, go to a real provider. |
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most informative :) |
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2) I just did 5 traces FROM the server - and i didnt see ANY cogent in there. Here is a few of them:
3) Yes, the support and refund policy isnt as good as many of the more expensive hosts out there. I have always found that rackspace's "fanatic support" is the best one out there, but yes, the price is 3x of rackshack. 4) And yes, you need to be able to admin your servers - otherwise Rackshack is not the place for you. I use 3 sometimes 4 different hosts for my dedicated servers, and have done so for years. Rackshack is not the cheapest one of them - but their network/uptime is very acceptable, and has been improving to become very good the last 6 months. I am not saying they are the PERFECT host, but its a very very good network, I pay 259/mo for for a Dual XEON with 2 73gb scsi disks and 1200gb of bandwidth, and I havent had any issues. :2 cents: :2 cents: |
boourns, i had a rackshack box, they did not setup my bandwidth monitoring correctly it was not tracking right so on the last day of the month they decided to add 1000 gigs of trasnfer and ask me to pay up how nicely :) when they send an email out when you are reaching 400 gigs not my fault their techs dont know how to install the software. anyways when you go on chat, half the time they are playing quake or smoking bud. the techs get minimum wage. they know basic unix commands. they wouldnt have a clue how to ifconfig an ip from the shell prompt, their solution to everything would be reboot the box. anyways. but rackshack is cogent only for the unmetered box. but if you do go unmetered and you use massive bandwidth they will unplug you, its just that way.
i am always looking for a good host still, i personally hate fucking linux, i have always been a freebsd guy. so ya. just stay way bud. go with lensmen. so what you wann pay 100 bux for 700 gigs of traffic? pay 99 bux a month for your box to be unplugged, shitty support , site going down. or do you want the big guy lensmen. with top notch bandwidth, with adult sites on that network that you know wont go down. think twice. I have made mistakes in my hosting before. I have gotten screwed when i got listed on the hun they pulled my site. It sucks dick. think about it. my thoughts. |
A couple of weeks ago I got a dedicated server with Rackshack.net. So far no issues with downtime or server problems. I had a tech friend of mine adjust some dns settings before moving into the box but it was only a few adjustments.
Tech support has always replied within a few hours of placing a ticket and are very helpful. |
Zorgman , that has been my experience too. Rackshack are fine.
It seems to me that if you scratch beneath the surface of alot of the disinformation in this thread you'll find people who have an interest in saying Rachshack are bad (or that other hosts are better). The Cogent claim staggers me, I'd like to see some evidence of these claims. Regardless, I can only go on experience and it's been all good! |
1) I use them and am pretty happy about their cheap servers and bandwidth.
2) Don't order any server with Ensim or Plesk if you don't know what that is or don't need it. Order a server with plain Linux OS. 3) You have to know to handle your server yourself. Don't rely on Rackshack. 4) Install your own firewall and DNS on that server. 5) Get your RedHat membership to keep your software up to date. |
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specific details of their network connections: http://rackshack.net/english/aboutus/networks.asp Can any of the haters provide evidence that the stats in the link above are false? |
I love the concept of buying from Rackshack, beautifully cheap etc...
But critically I wouldn't trust them with my business - too much extra hassle. Look at Rackspace.com, fanatical support sounds a little naff - but you get account mangers, backup account managers, technical contacts, fuck knows what else - who get this, actually know what they're talking about. |
For me RackShack is far and away the best isp. I've had servers there for over a year. I monitor my servers 24x7 and I would say in 12 months I have had maybe two 15 minute periods where I was down.
And maybe about a 2 or 3 minute outage once a month or so. If you followed the events with their fire recently, this is one super professional organization way above any of their peers. Don't underestimate the fact that its unmanaged though - managing a Linux server long term is a very daunting task, and many RackShack customers eventually come to grief. If you never patch it there is a good chance your server will be broken into eventually. But if you are a propeller head like me or at least can rent one, they rock. I DONT WANT any morons logging into my server or trying to help me, thats the whole point. Rackshack doesn't have any passwords to my server, and that is just how I like it. My former isp (he has about 1000 clients) gave me all the same scare story when I switched. Last I heard he was looking into Rackshack. It cheaper then building your own data center and buying servers, so I expect a lot of isps will start using them, hundreds already are. |
I love my Rackshack box. Been there for a short time and can do nothing but rave so far. Managing the box on your own isn't too difficult. I've had some help from support and from my partner in the matter, but so far it hasn't been anything I haven't been able to accomplish.
I've dropped three trouble tickets (1 - reboot, 2 - add domains to their DNS) and all were addressed within 30 minutes. I haven't experienced any downtime and am considering setting up another few boxes with them as well. |
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And, almost on a daily basis, I run run speed tests on a test page on each of my servers. Using tracert's programs, this measures the actual speed to download the complete test page to different locations around the world. I also did this same practice when I hosted with the other hosts on this board. (5 of them come to mind). There has yet to be a day since I was with rackshack where the tests haven't shown Rackshack as the clear winner. Uptime...you bet! Each server is remotely monitored by 2 different services I subscribe to. One that emails me and one that calls my cell. If a box is down for more then 2 minutes, I get the call. It's been blissfully silent for 300 days. Believe what you want...but there are a tremendous amount of posts in this thread who swear by rackshack. I am one of them. |
It says right on their site that their 10mbps packages are Cogent.
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cogent as a stigma for being bad bandwidth is ancient, they are ok now...
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To say Rackshack is Cogent is inaccurate and misleading and completely ignores the fact that the rest of their bw is top notch. |
racksahck customer here, been one for over a year now. just purchased my second box, P4 2Ghz 512Ram 80GB HD +700GB Bandwdith = $139 a month....
TOP THAT! You cant, so dont even bother trying.... I'm not here to argue with anyone, everyone has there own opinions. Mine falls inline with alot of others in this thread, rackshack is great! |
btw, show me another hosting provider with a support forums with as much info and knowledge as the one rackshack provides. basically, if you follow any of their howto's, a complete n00bie can manage a server. hell, when i ordered my first box, i knew shit about linux/ensim etc.
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