Do you have a chargeback rate under 3%
 

I remember the days when that was normal. Now it seems almost impossible. Does anyone else see that as well?

Problem is I am trying to set up cross sales like we had in the past however ccbill is not allowing it now because we are over 3%. Question is with all the fraud takin place how would that ever be possible. They are using a figure that was only feasible in 2003. So what now....no more cross sales?

Why would you think below 3% chargeback ratio is only feasible in 2003 and before?

2003? I'm well under 3%. Not sure what you are talking about.

We were always under that until recently when chargeback rates shot up. In 2003 people weren't aware of how to game the system. Now most people realize just how simple it is to chargeback. For instance a few years ago I use I get emails like "oh my son signed up can you refund me". I never get an email like this anymore. Instead I just see the chargebacks. No complaints at all to my emails! In 2003 I was getting support or complaint emails daily!

At 3% be happy you still have processing :2 cents:

Is it in house traffic or affiliates ?

Under 1% always.

We get a lot of signups.

It's both.

I have 1 all year and it is from the phone option so I am not even sure that one counts the same. I do not have cross sales either which would probably cause me to get some

perhaps if you had daily complaint emails in 2003 already you could have worked a bit on your memberarea to get rid of the complaints?

So what's your secret? How do you manage to avoid intentional fraud?

We run at .5%. I suggest you look at your customer service practices, refund policies, chargeback dispute methods and whether or not your sites marketing is accurate to what your end customer is getting.

3% seems really high

Just checked. 0.23 this year.

Ann hit me up on icq please 247-742-205

Lol I did. This was 2003 and I'm only using it as an example to illustrate how customers were more in touch with site support back then as opposed to now.

So? A percentage doesn't change.

I uninstalled icq do you have an email?

Way under 3%...

Can you even get processing if it is that high?

More possibility for fraudulent signups.

We also seem to be targeted by this fraud group that uses our images in elaborate dating scams.

IMHO, I don't think intention fraud causes a majority of that 3%. People who do that are blacklisted and then no more pay porn for them. It happens but I think the issue is elsewhere. Just my two cents, you know your business better then I do. But I would look in a few directions.

I would say it's a combination of...

1. Being very clear about what is being sold, at what price and making sure to deliver that.

2. Quality content updates daily.

3. Constantly working to improve the member area including taking input from members and implementing their ideas when you can.

4. Being proactive on the customer service side by giving refunds when there is a high probability of a CB. A refund isn't fun, but a CB is far worse.

And I agree with Todd.

When I spoke to ccbill they said the chargebacks seems to be occurring at a high rate from "women's accouts". So how do I ban women lol!? But they said it seems suspicious that it is coming from women. My question is do women really sing up to porn sites like this? Lol. Or is it obvious fraud?

So more normal signups.
A % does not change.

yeah john at ruseful.com

refund female memberships right away. stolen cards.

Yeah, if that's the case then you are looking at fraud.

I was toying with that as well but haven't done it. You really think so? But I can't understand the reasoning behind this. Why would they use women's accounts?

You should be able to have 1,000 joins a day and still have the same % CB ratio.

There is a reason the associations keep it as a flat % and not a scaling % ... whether 10 or 1,000 sales a day CB ratio should be under 1%.

If someone is using your images as a scam on dating sites then the only reason they would be sending you sales is because they are an affiliate. Ban them. Look at referrers and find out who they are.

Email sent. Did you get it?

Because most programs don't refund them and only the smart one's do... so they have a good chance of slipping it through.

For some reason he/she fails to understand that.

yeap i got it and replied :thumbsup

Can you send me some cock pictures too?

I've had 2 chargebacks in 4 years. Technically three...an indy site I use gave a chargeback to the wrong customer. My guy didn't chargeback, but the site accidentally refunded him instead of the customer of another chica who did do a chargeback. I stopped directing traffic to that site after that, so over the years the site has lost several thousand (their cut) in potential sales over a $50 mistake for which they refused to reimburse me.

I have a record of every video call I do, though, which probably makes the thieves a little more reticent to try that ish. If I sold content only I imagine it would be a little bit higher. I think the more personalized the interaction, the less likely guys are to try to scam. Just a theory, but based on my observations that seems to be the case?

Either way, 3% seems...high. If one is talking about 3% of $1000, then yeah, one $30 cb would be 3%. If you're doing decent volumes def consider some of the suggestions posted in this thread.

+1 on the 'female customer' thing...I immediately refund any booking made in the name of a chica, which sucks because I know there are some female customers out there. I had a couple of (cam2cam) female customers back when I did big box camming and they were awesome. Not worth the risk, unfortunately :(

If you seem to have a lot of women signing up then what you have is a lot of fraud.

If you get a signup from a woman's credit card it is either
1) a stolen card or a
2) kid using his mom's card, or
3) an idiot using his wife/girlfriend's card.

In any of those 3 cases when the card owner sees the bill, you are getting a chargeback.

The reason credit card thieves use women's cards is because they are going down a list and around half the cards are going to be women. So find out what affiliate is sending the sales with women's cards (check the declines too) about 99% sure the male credit cards from that same affiliate are stolen too.

Oh really good tips here. Thank you!

I wonder if I can get ccbill to just block women accounts in this case.

1.9% here, But that is only because of last month... had more chargbacks that month than we did the whole year before...

My thoughts exactly.

I've been doing pay sites for more than 10+ years, and never been over even a half a percent, much less 1%. That is even back in the "good ole days". If you're getting a flood of CB's, then you are doing something wrong.

:2 cents:

True dat fine sire.

:2 cents: