Webair sucks
 

If you plan on using webair, get ready that people won't be able to get your emails, because webair IPs are banned:

:disgust

IPs get recycled all the time... Why dont you just ask them for new IPs?

No they arent


This domain name ----------. com is not listed on Barracuda's Intent Block List. IP was fesh as well

Ask em for new ip

Those who burn bridges will eventually have nowhere to go..

You do know that you can ask for a new IP range, probably at no cost, right?

lol @ webair

As much as I love to hate on weberror I have to say that every host has some IPs that were abused by former customers. Just request a new IP.

You suck at drama threads.

lol :1orglaugh

Webair constantly monitors all of its IP addresses which are used for shared email infrastructure (The shared infrastructure refers to virtual clients. VPS, & Dedicated clients that have the option to route their email through their own servers) and immediately resolves any problem or removes the IP from rotation.

Additionally, we automatically shut down user's mail access if they violate our TOS or send out more than X emails in a given time period.

-------------------

Now about that 89 post count and the Webair sucks as subject? ;) BTW do you have a username associated with your virtual account with us? If so please give it to me so i can IMMEDIATELY cancel your account with us =)

I didn't like Webair personally.. But that is a personal preference.

New IPs cost money. I had to buy this additional IP and now find out that it's blocked.

I don't know what you monitor, but this additional IP i bought from you and tried to email from is being filtered:

"BRBL: Sorry, your email was blocked. We are sorry you have reached this page because an email was blocked based on its originating IP address having a "poor" reputation."


What does the post count have to do with anything?


So rather than fixing the problem you would just cancel the client? Great business strategy, assholes.

:321GFY

did you check spamhaus to see if its listed?

Actually the problem should be fixed. The IP is no longer listed as poor according to our records. Starting threads on GFY instead of asking for support via our support channels because you had a minor issue with an IP is pretty sad. :2 cents:

:1orglaugh

Here's my experience with Webair and problems with not only blocked IPs, but terrible customer service, flat out lies from them and the worst fucking host I've ever experienced.

Signed up for a VPS account, after waiting 3 days for them to setup the account I emailed them asking when the account was going to be ready. Was told it would be within the next 24 hours. After waiting another 2 days and still nothing I emailed them again, then I get a response telling me it was setup 4 days before and most likely I didnt know because my email was probably trashing their messages as spam....bullshit.

So 5 days after paying them I finally get access to the server only to find out the IPs they gave me were blacklisted. I opened a support ticket telling them about the IPs and they simply ignored it. After 3 days of no response I sent another ticket telling them I found another host and to cancel and refund. They ignored that and continued to charge my card for 2 months until I finally had to charge back on my card and cancel the card to keep them from taking more money. I've had my share of hosting companies since 1996 and they were without a doubt the worst.

I moved to Webair after Candidhosting (back in the day ) I have 9 servers with them if I need something done I call , or Live Chat or hit the 20 + webair people on ICQ ...

They aren't the "worst" ... by far...

You might want to look around at all the hosting companies here and ask yourself exactly if owning a few racks at SOMEONE ELSES DC you then are a "HOST" or if you have spent millions and OWN THE DC's and everything in them then are you a "HOST"

All these people whining when a SIMPLE FUCKING PHONE CALL or LIVE CHAT will fix it...

Are you all social outcasts?

Thanks

you know whats funny about webair?
No other host has so many threads about them on gfy as webair.
With a whole lot of complaint threads.
Funny is that webair is also the only host who has alot of positive threads, about users who make a whole thread dedicated to webair after just a simple script update or something, saying 'thank you webair'. When the host just did something which is part of their job.
I wondered out loud in another thread whether clients get pointers from webair to make such threads, to compensate the bad threads about them. Ofcourse everyone denied.
Then i see someone who had a bad experience with webair, cant find the thread, but its about a week or so ago i think.
And not much later, there comes another praise thread from another client: fucking-around-and-business-discussion/1019352-webair-real-true-story.html

Somehow it really doesnt look like a coincidence... why would so many webair clients make so many pointless praise threads when a host is only doing their job?
I could make such praise threads about a host im using every fucking month.

I have a virtual from webair that is unusable it is so slow, I will take your advice Juicy and contact them and see what they say.

someone on your box might be hogging shit up , ask them to move you to less congested..

Or it might be scripts or something .. no clue dont know what you packing n such

I Never Noticed. However, Someone is On the Case
 

Customers should not have to go through every avenue possible to have a company do the most basic shit, like setting up a basic account properly. There is no excuse for ignoring support tickets and then add insult to that at the same time you see them posting shit on here trying to get new customers. Next you'll be saying I should have flown to their office.

Way to insult a customer.

:thumbsup

Juicy.. thats one of the issues a lot of people have with Webair and the reason I was only with them for 2 months a long time ago. I had one box got it on a special and could not for the life of me get any help or work done.

I guess they were to busy kissing your ass to help the new guy who by now would have a few boxes with them to cover our network.

at the host I use every person is treated like a king no matter how small of a plan you have.

I implore you to find one host that you can get on a virtual account with several dozens of other user's, or a VPS, or even a dedicated server someone else had used before & after the course of 1 day to 6 month's you don't get blocked by Barracuda networks.

I've had comcast/time warner & verizon e-mails blocked by IP via Barracuda Networks Anti-Spam firewall, that consisted of nothing but TEXT (no links) to friends & co-workers. They have the worst "fail-safe" over-blocking system in the world. You almost have to login to the control panel & add just your "known contacts" to ensure receiving a typical e-mail behind that hardware.

We successfully notify our dating site members every single day, thousands of e-mails per day, with no issue's in boxing at any ISP & we have our D.S. located in Webair's NYC DC. Once our site built up "trust" with e-mail providers, & removing all "sexual related" words & replacing them with innuendo's... we even got into the super strict ISP's behind tyrannical govt's backbone firewall's!

:2 cents:

sounds like an issue for your account rep hit them up they are always very helpful and will get you fixed up

Uhhh, ok... so never send a dime to Webair. Gotcha!
`

And if you have an issue with response time on a support ticket....mark it URGENT....or do what I do (every time I have a really urgent issue) simply login to the control panel & click on "LIVE HELP" at the top right. It never takes more than 1-minute to get an operator online with me...from 7am when I wake up to 3am when i crash for the day. Btw, I am a paying customer & I simply am expressing my experiences with Webair.

I would be more than happy to video-cap my desktop, login the panel at cp.webair dot com....click on live help & show you just how quickly they respond & take care of an issue, if for some reason you question my sincerity on this matter. In fact, I'll do it tonight at 2am....& come back & post a youtube video. I do have a support issue I wanted to look into tonight anyways (that's not urgent).

I'm sorry you had an issue, but contacting a rep/or live support is always the best route to take, no matter the issue. They would have been more than happy (if there was an actual ip/mail server issue) to get you moved onto a new route. I know from experience on that tip.

Every company has their fair share of problems & issues. Again, it's how you deal with them that matters most. We host hundreds of thousands of sites. If you think about it realistically, for every complaint you see posted, there are thousands of clients that are happy! (I only wish they posted more!!!) At times, we may take things a bit personally, but it's only because we care about our company. Especially when a virtual account has a small issue (that was already fixed mind you), and makes a post with the subject "Webair Sucks"! Somewhat uncalled for if you ask me.

While today has not been a great day for us (posting wise on this forum), we have addressed each and every issue accordingly, and are working to cure. In the end the goal is to keep our clients happy and run a successful company. This is the reason we have been in business for 15 years!

Enough said, there is work to be done!

By terminating the guys account cause he was pissed??

When it comes to money turn your enemy into a friend and get paid. its that simple.

Was he right to start this thread?? NO he was not. He should have gone to you first.

Were you right to talk about his post count? NO what the hell does that matter. what matters is that a Client of yours had an issue and weather you like it or not he brought it to the boards. You should have dealt with it professionally and NOT tried to make him look bad in any way. HE IS PAYING YOU..

All you did is make others look at you and say . Yep dont work with webair.

Did you ever pay back Nysus? You have zero credibility bald cock gobbler

I just talked to Mike and Chris from webair, they were very helpful and friendly.

I have traced the issue to my isp because when I test the sites while browsing through a tunnel to another server the speed is fine. So is ping.

Local tracert times out.. .

Thanks guys.

I agree with you & I didn't cancel the account, (But I sure wanted to =) I personally built this company from the ground up. I tend to get a bit passionate about it. Apologies for my "knee jerk" reaction, I was out of line. It won't happen again, especially on this board.

M

Honestly I dont think you were out of line per say. He trashed the company name and should not have...I make it a Habit to Yell at the wall first take a deep breath and then type. Keeps me from saying something that I should not.

I had a slow experience with you guys YEARS ago and may again some time try your services..

Hope this little issue gets worked out in everyone's favor.

:thumbsup

Im glad we could help you out with your issue. Feel free to contact me anytime. :thumbsup

Sometime you need to show "balls of steel" :1orglaugh

http://icons.iconarchive.com/icons/3...eel-1-icon.png

http://images1.fanpop.com/images/ima...34_500_359.jpg

http://www.istockphoto.com/file_thum...s-of-steel.jpg

Been with webair for god knows how long. I've had a few issues/errors in the past...some were my eff ups, some where via 3rd party issues, a couple were on their end. Anytime there was a problem, going directly to their support system (live or email) has always resulted in shit getting fixed. I always laugh at these threads because 9 times out of 10 it's problems that were either caused by the user or something that could have easily been remedied thru the proper channels.

The only time I had a 'bad experience' with webair was when i took over as webmaster for an existing site/company...I may have been the 3rd or 4th webmaster in a short period of time. Long story short, the boss had made so many server moves and fired/hired so many webmasters that he clusterfucked the hell out of the system, but yelled and bitched at webair THROUGH ME about it all. :1orglaugh

i believe in customer service as much as the next person, but i also understand that every transaction is a business agreement. you provide a service that i can't (or don't feel like) provide for myself, and in exchange i'm gonna respect your establishment. if you go into dennys and start yelling at the top of your lungs that your eggs are runny, flinging food at your waitress, etc they're not going to sit there and take it they're gonna escort your ass out and say go do that shit at ihop

I have had no problems with Webair at all. I send and receive all of my emails just fine.

When I need something done by Webair, they get it done with in minutes.

Keep up the great work Webair.

HATERS are kick ass as they keep our names on top!