Wake up Splitinfinity!
 

I submitted a ticket to you guys 3 days ago, my server still isn't up!!
What kind of support is that?? I tried ICQ and "Live help" too, but no response either.
My client ID is 202

And no, I won't call you on the phone, since I don't live in US and prefer text contact.

And this isn't the first time Split is so slow with support...

Hey off topic question...but hows the weed in poland?

*sniff sniff*


Someone smoking weed in here?

Amsterdam to the West & Thailand to the South East.

mmmm thai weed

you got me drueling now

that's why I keep coming back to Bangkok but I have never been to Amsterdam.

My TGP was down for over 14 hours. Tried to contact them through most methods. Finally got a msg this afternoon with "its fixed" and no further explanation. It'll probably take me weeks to recover from this...

Was just looking at my server and found out that they moved me from Verio to Cogent without notifying me!

What the hell are they trying to pull here. I signed up with Splitinfinity because they told me that I'd be using Verio bandwidth but now they switch me to cogent.

Atleast lower my monthly price if your going to switch me to inferior bandwidth.

http://dunamai.com/Humor/BagdadBob/i..._bob_large.gif

Calm down folks, Splitinfinity won AVN host of the year so surely the problem must be on your end.

pretty good, about 10 bucks per gram...more=cheaper, of course ;]

Isn't infinity the host that pops up in every other hosting drama thread? Lol they better fix their own shit first

Please read the statment below. I am sorry for your downtime

On Jan 11th Verio notified us they will be shutting down all connectivity and selling the

San diego facility and gave us two weeks to re-number off of any ip space we were delegated

through them. Due to the short notice verio gave us we had no choice but to immeditly begin

the re-numbering process of our ip space to better bandwidth which would be better fit for

all involved parties. Rest assure that everything is being done as fast as possible to

assure the least amount of down time. If you feel your server needs to be up faster then the

others please contact me at 858 610 7152 and we will work out a way to prioritize your

server.

Host with ISPrime, why take all the drama upon you?

I mean, how ridiculous is this? LOL

:1orglaugh

Who at Xbiz do I have to contact to buy an award?

That is a case-study of bad customer service reply.

Don't EVER give excuses to the paying customer why you haven't provided the service he pays for. Its a internal problem in your company that you don't have staff to take care of your problems - that is what the customer pays you for, to handle your job as a hosting company.

:thumbsup

SplitInfinity is a joke. They seem to have public issues and complaints daily.

:1orglaugh

just goes to show you how much bs those awards are

Cogent = better bandwidth? :1orglaugh

So how much downtime will this cause?

Submitted a ticket over 35 hours ago, and the server is still not online.
When can I except it to be back?

Well tough luck, too bad my server still isn't online... I talked with chris few hours ago, he assured me it will be up in about an hour. I'm losing money because of it.

Which part of "I won't call you on the phone" didn't you understand? :/

I'm glad I am using webair!

:1orglaugh

:1orglaugh :1orglaugh :1orglaugh

3peat for host of the year?

AVN is fixed and based on who pay most. Its one big commercial circle-jerk

Use swiftwill.com. Problem solved :)

1495.....

Wonder how many is working at Splitinfinity?

Chris the owner and then Joel is the only tech and support guy?

did splitinfinity host in verios datacenter?

yeah, they were in san diego but they have gone from verio to cogent, just like serverprovider....

http://www.splitinfinity.com/about/management.php

Chris Jester - Chief Executive Officer
Monique Ivonne Jester - General Manager
Pauline Jester - General Manager
Jonathan Dona - Technical Support Manager
Joel Pritchard - Technical Support

answer = yes

xbiz awards rock

This this make it OK to ignore support tickets? :2 cents:

wife does not count

wow split is on fire it seems, good press all around about them. :1orglaugh

Didn't they just win some award for the best hosting company?