Originally Posted by J.R.

I am on Day 11 and no Wire from Paxum to my US bank account.

No replies from Paxum either. Just says ' processing '.

So over this shit with them. The customer service with them gets a " F "

Originally Posted by Nick_awt

Ruth ?????????????

Can you please clarify what is going on with the cards ? You waltz in and out and avoid the subject and clarify nothing.

As stated previously. My card is still not even at the printing stage, and there are plenty other pissed off people in the same boat that you keep ignoring.

The other withdrawal methods are much more costly and frankly for those who always use ATM cards like myself, you should be covering the cost of an alternate withdrawal method!

Are you prepared to do this ? because a lot of us are fed up with waiting for Paxum to get their shit sorted out!

Originally Posted by klinton

no card printing status at all.
So I clicked apply for a new card (paxum temporary mastercard).

Now I get:

MasterCard
000000XXXXXX0000
SubmittedSubmitted (Submitted on 2018-05-05 00:31:12)
This process can take up to 10 business days

Plus I see charge for almost 38 euros in my paxum EUR subaccount...

I did something wrong, I shouldnt do it, or... ?

Ruth please reply ;]

Originally Posted by RuthB

We will update you with the timeframe by Wednesday. Things are moving along and some people should be getting their replacement cards this week.

In the meantime we do offer alternative withdrawal options so you can access your account funds. Wire, EFT (select countries) and withdrawal to an external credit or debit card.

Paxum cards have always been optional. No we will not be covering the cost of using an alternative withdrawal method while cards are being replaced.

Originally Posted by SleepWalker

Ruth

You speak like if the card wasn’t a big deal! First both eft and ext card aren’t avail here. About wire, why would I get paid via paxum and pay a fee to paxum to wire it to me so I can use it??

The reason I use paxum is because I can easily get paid in USD and USE THE MONEY from a paxum card also in USD to spend.

Paxum is just useless for a lot of people if they can’t use the money from a debit card linked to it!

Can believe I have to explain why a paxum debit card it so important.

Originally Posted by Nick_awt

Well said.

Ruth. We pay $45 per annum for the card!!!!!!! That card isnt available through NO fault of your clients.

Originally Posted by RuthB

Paxum cards have always been optional. No we will not be covering the cost of using an alternative withdrawal method while cards are being replaced.

Originally Posted by SleepWalker

Not only that, people are currently being charged their annual card fee from the previous card renewal even if it doesn’t exist anymore. paxum forgot to ask their programmers to stop auto billing this when the card died.

All this to say that people frustration would be a lot less with good updates / communication...

Originally Posted by RuthB

Please let me know a Ticket ID or your account username so I can look into this.
Thanks

Originally Posted by polosas

EFT 2 weeks submitted but not in my bank, other EFT week pending and so on....

this is way too long, my domains started to expire as i can't renew them because of no cards and no EFT or Wires going out...

so Ruth what the FUCK is going on ????

don't ask stupid questions such as email or ticket id, look at signature !!!!

Originally Posted by Nick_awt

Have you tried to withdrawing to a debit card ?
This is what i am thinking of doing as i too want my money soon.

Does anyone know how long that takes ?

Originally Posted by Bryan G

I can report mine was shipped yesterday

ShippedShipped (Shipped 2018-05-07 18:59:51)

Originally Posted by Biggie Smalls Web Writing

I assume we Europeans will get ours around black Friday

Originally Posted by SleepWalker

I would be curious to know what you see at this point? a card number with zeros? what is the text showing under it? "printing since..." ?

Originally Posted by RuthB

Paxum has finalized a backup card and new cards are currently being printed. There will be no additional cost to existing card-holders for the replacement card

Originally Posted by RuthB

We will update you with the timeframe by Wednesday. Things are moving along and some people should be getting their replacement cards this week.

Originally Posted by Adraco

Wednesday was yesterday and yet - zero updates.

Originally Posted by SirDaniel

New Temporary MasterCard
000000XXXXXX0000
PrintingPrinting (Printing 2018-04-24 19:45:37)
This process can take up to 10 business days


IT'S TIME!!!!!!!!!!!!!

Originally Posted by 3xmedia

yep, it's time but you can't take those dates they state that seriously... 04-12-2018 Ruth created this thread and said "In the meantime, after a non-stop effort to secure a faster solution and in response to the overwhelming influx of recent new Paxum account-holders switching their business to us, Paxum has secured temporary replacement cards that will be issued to customers as early as next week!"

... and what? now almost a month later the cards are still being printed.

Originally Posted by tonyfgsoprano

The annual fee of $44.95 was charged when I applied for the replacement card that has not been printed or shipped yet. Still waiting for an answer to the ticket I opened 3 weeks ago. Did I missed something?

Originally Posted by RuthB

On April 9th 2018 Choice Bank Limited informed its customers that Choice Bank had been forced into a constrained position by the regulatory authorities. This is an issue between Choice Bank and its regulatory authorities directly, and it is completely unrelated to Paxum. Paxum is just a customer of Choice Bank.

It is important to note that Paxum was only MINORLY and TEMPORARILY affected by this situation.

The only change in our current business is that Choice Bank issued Paxum cards can no longer be loaded. Any existing funds on the cards can be withdrawn as usual at ATMs or by using the card for POS purchases.

All other aspects of Paxums business are operating as usual; transfers, withdrawals, adding funds, creating new accounts, etc.

Paxum has finalized a backup card and new cards are currently being printed. There will be no additional cost to existing card-holders for the replacement card, and everything should be completed within 4 weeks.

In the meantime, after a non-stop effort to secure a faster solution and in response to the overwhelming influx of recent new Paxum account-holders switching their business to us, Paxum has secured temporary replacement cards that will be issued to customers as early as next week! These cards will be automatically provided to existing card-holders at no additional cost as well. Card status updates will be visible in accounts beginning next week.


The limits for the temporary card will be $2,000 USD loading per day and $20,000 USD maximum loading per month. The highest balance allowed on the card is $5,000 USD which is fully available for POS purchases at any time. Clients can also use the card for ATM withdrawals up to $1,000 USD per day. Those will be temporary limits and will be increased later.

Paxum will focus on verifying all new clients as swiftly as possible. Then, in a few weeks, we will issue our regular logo branded Paxum card again at no extra cost for existing card-holders. The regular Paxum card will have higher limits than the previous Paxum card. Please log-in to your account from time to time to check for new announcements as we will update clients of our progress.

Paxum offers multiple withdrawal options (Swift Wire, EFT/ACH, External Credit/Debit Card, and Transfer to Other Accounts), instant payments worldwide, and we still offer instant withdrawal so clients can continue to access their funds while awaiting a card replacement.

Paxum payment solution has always been more than just a card. We treasure the relationships we have made with our many valuable customers, and we sincerely appreciate the continued support you provide. We look forward to seeing our customers at upcoming conferences and events, and we would like to once again thank you all for choosing to use our payment solution for your payments. As a Paxum customer we consider you part of the Paxum family, and we look forward to serving your needs into the future.

Originally Posted by RuthB

Originally Posted by RuthB

Originally Posted by RuthB

Originally Posted by RuthB

Originally Posted by RuthB

Originally Posted by RuthB

Originally Posted by RuthB

Originally Posted by Adraco

---------------------------------------------------------------------------------------------------
Let's go over this message in detail - shall we?
---------------------------------------------------------------------------------------------------



Not true, this has wrecked how Paxum worked.



Not true, everything takes much longer time and regular support is even more useless than normal.



Should be completed within 4 weeks??? Today is May 10th, your post was made April 13th, if we count weeks very nicely, it will still be the 13th on Sunday and no cards are here. So the part about ""new cards are currently being printed" seems to not correlate very well with reality. This seems to not have been true.



As early as next week? Today the first post was made about someone having received his new temporary card. That is several weeks after your "as early as" so that runed out to be not true. Existing customers do not care how many new ones you got, it is the existing customers who made you into what you are today and should be prioritized. New clients would be the one who have to wait.


Yes, we have understood that it was more important to you to get new customers than care for exiting ones. That's all very clear right there "focus on verifying all new clients" - a kick in the nuts on all your existing customers. "Please log-in to your account from time to time to check for new announcements as we will update clients of our progress." not a single update has been made in the accounts. There came one message to unverified clients to not create tickets, but the message went out to all, both verified and unverified clients. Apart from the "Printing" status on cards, there has been zero announcements and not a single update has been given. Again, what you said turned out to be - not true.



"treasure the relationships we have with our many valuable customers" - how has that been shown over the last few weeks? Give just one, one single example of how you have shown how you treasure your valuable customers over the last few weeks. Because it has clearly not show!



Oh really? Strange family which does not answer when called, does not respond to letters (email/tickets) and decide "new family members" are apparently more valuable and should get focused on than the old family. Apparently it's also ok to ignore the family for days if not weeks at a time and also say lots of things which simply turned out to not be true.



In an earlier post, made by someone else, it was mentioned "you should have been here" and you admitted that yourself and said that you regretted this and was going to do better. So far, it's really not showing - not at all.


Bottom line: most people care about the cards.
That is the one service that is currently totally interrupted for everyone but a few Canadian users. That should also be the focus, getting cards out and at the very least a reliable time frame for everyone to look at and be able to plan around. Right now, there's just too many pieces of information missing. That's your mistake and all it takes for you to correct it, is to get a grip on how the process with the cards are going. Because there hasn't been a single update from Paxum's side and "everyone" is waiting.

Originally Posted by Denny

Update here:

Originally Posted by LitAsFuck

i can confirm, about 20 minutes ago it was still in printing mode but now i see shipped too.
thanks Denny

Originally Posted by SleepWalker

Hmm, if it was shipped your should see some numbers... does the right column shows a “activate card” link? If not it doesn’t make any and has probably not been shipped at all!

Originally Posted by nikki99

I am traveling soon and I need my card RuthB thanks

Originally Posted by Denny

No numbers, but the "Activate card" link is there.

Originally Posted by SleepWalker

Hmm, if it was shipped your should see some numbers... does the right column shows a “activate card” link? If not it doesn’t make any and has probably not been shipped at all!

Originally Posted by Adraco

Everyone has the exact same "shipped" date and time and none have the first digits as was reported here before.

Was cards really printed and indeed shipped, or was just the status updated to buy some time and avoid questions for a bit longer? Right now we don't know since no one is telling us and if we're told something - it several times over shows to be - yepp, you guessed it - not true.