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Old 01-02-2017, 11:57 AM   #1
hdbuilder
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Paxum - Can't transfer to card

Hey,

When trying to transfer to card I get this error:

Service temporary restricted. Please try again later.

Anybody having the same issue? Does anyone knows when the service will be available again?

Happy New Year to everyone!
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Old 01-02-2017, 12:40 PM   #2
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same here
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Old 01-02-2017, 12:42 PM   #3
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Probably a maintenance thingie again...
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Old 01-02-2017, 12:51 PM   #4
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Hit the cs.if they dont have days off for the holidays
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Old 01-02-2017, 01:04 PM   #5
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Its freaking annoying
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Old 01-02-2017, 01:11 PM   #6
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Already did that, sent an email to Ruth and opened a ticket but I doubt anyone will answer me on the 2nd of January...
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Old 01-02-2017, 01:17 PM   #7
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just be patient
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Old 01-02-2017, 02:04 PM   #8
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again this
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Old 01-02-2017, 02:19 PM   #9
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Wait it out ...
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Old 01-02-2017, 02:55 PM   #10
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Old 01-02-2017, 04:32 PM   #11
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At least it is not the weekend.
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Old 01-02-2017, 04:38 PM   #12
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yawn....
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Old 01-02-2017, 05:04 PM   #13
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Now, that's a good way to start a year. Thanks, Paxum.
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Old 01-02-2017, 08:27 PM   #14
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At 230pm PST today she told me would be up 18 hours from then so Tuesday around 9am PST I guess
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Old 01-02-2017, 08:50 PM   #15
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Old 01-03-2017, 12:07 AM   #16
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anyone knows if this affects also to another holder transactions? i am missing tons of payments after first ... thanks for any asnwer!
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Old 01-03-2017, 12:15 AM   #17
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I doubt anyone will answer me on the 2nd of January...
why not?
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Old 01-03-2017, 12:44 AM   #18
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anyone knows if this affects also to another holder transactions? i am missing tons of payments after first ... thanks for any asnwer!
In many countries January 2nd is day free.
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Old 01-03-2017, 01:04 AM   #19
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In many countries January 2nd is day free.
oh ok thank you, that is maybe the answer
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Old 01-03-2017, 03:02 AM   #20
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Still temporary restricted... any update??
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Old 01-03-2017, 04:01 AM   #21
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pamon said: At 230pm PST today she told me would be up 18 hours from then so Tuesday around 9am PST I guess
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Old 01-03-2017, 09:26 AM   #22
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Still temporary restricted... any update??
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Old 01-03-2017, 10:15 AM   #23
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:mad

Three things that bother me with Paxum:

1. They never announce when something is NOT working.
2. Customer support is close to nonexistent.
3. Their site is slow and they should really re-design the UI.
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Old 01-03-2017, 10:25 AM   #24
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still not working
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Old 01-03-2017, 10:49 AM   #25
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Three things that bother me with Paxum:

1. They never announce when something is NOT working.
2. Customer support is close to nonexistent.
3. Their site is slow and they should really re-design the UI.
Yes, this is true
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Old 01-03-2017, 11:30 AM   #26
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:mad

Just tried. Still the same

"" Service temporary restricted. Please try again later. ""

Not even a reply from paxum here in this thread.

UNFUCKINGBELIEVABLE !!!!
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Old 01-03-2017, 11:39 AM   #27
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Pretty annoying...
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Old 01-03-2017, 11:42 AM   #28
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We apologize for the maintenance downtime.

We should have transfers to cards restored very soon. We are awaiting word from our tech department that the process has completed.

Please bear with us while this process is concluded. We will inform you as soon as we have an update.
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Old 01-03-2017, 01:18 PM   #29
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Thank you for your patience. Transfers to cards is now restored and available. We apologize again for the downtime, and any inconvenience.
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Old 01-03-2017, 01:25 PM   #30
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This is not a funny, dude! :D
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Old 01-03-2017, 01:53 PM   #31
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Again?
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Old 01-03-2017, 02:52 PM   #32
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Thank you for your patience. Transfers to cards is now restored and available. We apologize again for the downtime, and any inconvenience.
Confirmed
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Old 01-03-2017, 03:14 PM   #33
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RuthB, just a suggestion. The frequency of the issues with Paxum, insofar as threads are concerned, could likely be mitigated with some proper communication. The lack of communication is not exactly reassuring.

That said, if the constant maintenance issues are this frequently unexpected, then perhaps it is time for ownership to improve infrastructure, with a focus on being proactive versus what appears to be reactive.
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Old 01-03-2017, 03:20 PM   #34
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Agreed, just add a waring box in the dashboard, saying maintenance in progress, should be restored by... A tech guy had to do something to block transfers from working, would have taking him 5 sec more to enable the warning box if he had one available...
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