How Dream Host fucked me over ( full story ) - GoFuckYourself.com

baycouples · 06-03-2016, 12:26 AM

I have been a customer of Dream Host for about 15 years. In the early years they were very good and very helpful. I had 4 dedicated servers with them. However, in the last few years they started having down time issues and other problems. Worst of all, their customer support was really hard to get a hold of. When they did reply they did not offer much help and you had to wait until they would reply again the next day.

However, it was nothing compared to what happened to me this year. They told me that they would be moving my server. I was OK with it and it was presented to me as a no big deal event. When the move has happened all of my websites have broke. I have websites who make money and some are just there to uphold my web presence and reputation. I have contacted Dream Host support and it was about 3 days!!! after when they finally got back to me!

Three days of having all of my websites down!!!

But even that is not the worst part. They accused me of having my website improperly coded and told me it was a web development issue. Of course, I told them that the sites have been working for years and the move was the one that broke it all. I investigated myself what broke and guess what? Most permissions were not carried over and were missing. Mounts and some packages were missing as well.

Once again, I contacted them telling them that they are screwing with my web presence and my income. I told them what I found out why everything broke. Even though this was a matter of permissions, mounts and packages that were not carried over by the Dream Host team in the move ? I was, once again, told that it was my fault and I had to fix it since it was a ?web development issue?.

Finally, they sent me an email and told me they did not want to host my websites anymore!
I?m extremely disappointed. Needless to say I ran away to another hosting company who was happy to have a loyal customer who has never missed a payment!

Stay away from this company if you value your business!

RaiderX · 06-03-2016, 12:53 AM

Sad to hear. After they were acquired by the EIG, their services were affected at large.

stoka · 06-03-2016, 01:05 AM

don't they have backups? at servint (and other serious hosts i guess) they backup everything daily and you can go back 1-30+ days if needed

baycouples · 06-03-2016, 01:10 AM

Quote:

Originally Posted by stoka

don't they have backups? at servint (and other serious hosts i guess) they backup everything daily and you can go back 1-30+ days if needed

I wanted them to just revert everything to the old server but they just don't want to do it. Period.

DraX · 06-03-2016, 01:26 AM

That 's a clear case of shitty hosting support and outright negligence, when did this happen ? I hope you are up and running now...

baycouples · 06-03-2016, 01:56 AM

Quote:

Originally Posted by DraX

That 's a clear case of shitty hosting support and outright negligence, when did this happen ? I hope you are up and running now...

It's still happening. I'm migrating to a new hosting company as we speak

darksoul · 06-03-2016, 01:58 AM

I'm sorry for what happened to you but you went for the cheap option and you were happy with it while it lasted.

helmuc · 06-03-2016, 02:56 AM

:/ .. I feel your pain.. have been in your shoes..

seeandsee · 06-03-2016, 02:58 AM

crazy to do that to their bussiness

romeo22 · 06-03-2016, 11:20 AM

Its hurts the most... you trusted the company for 15y and sudenly boom

mamaliga · 06-03-2016, 11:56 AM

find another web host
there are 1 million options to chose from

Brian mike · 06-03-2016, 03:49 PM

Same kind of shitty situation haved happen to me in the past with Arvixe . In the beginning their service was great until they got sold to a bigger players and suddenly no one able to reach support. As a hosting client for many months i would have expect a letter or something from the new owner ( usually a new owner sent to all clients ).

Sorry it happen to you.

Hit me up i could refer you to my host over seas.

Hannes · 06-03-2016, 03:53 PM

sounds like they fucked you over hard, sorry to hear that man.

baycouples · 06-03-2016, 09:47 PM

Quote:

Originally Posted by darksoul

I'm sorry for what happened to you but you went for the cheap option and you were happy with it while it lasted.

I don't think it was cheap. I was paying $2K/mo. at some point

HomerSimpson · 06-04-2016, 08:48 AM

Everybody knows they are shitty company (even if you had dedicated servers and not cheap web hosting account). No matter you were fine you should move your things out to some decent host. There are many in here on the board.

ironwebmaster · 06-05-2016, 02:10 AM

Sry to hear this. Me too I had a shitty experience with dreamhost where I purchased a dedicated server which was supposed to host my new MB tubesites. I then asked them if they could help me prepare the server by installing the necessary things and they refused to do so claiming they didn't want to make any nodifications to servers. What is the point of a dedicated server if you can't alter it to your liking?? I told them it meant I would be leaving to a competitor and they instantly accespted that and wished me good luck in my future endeavors. I was in shock tbh. Off I went to M3 server which is more expensive but oh my.. the difference in service and quality...

baycouples · 06-05-2016, 10:43 AM

Quote:

Originally Posted by HomerSimpson

Everybody knows they are shitty company (even if you had dedicated servers and not cheap web hosting account). No matter you were fine you should move your things out to some decent host. There are many in here on the board.

Everybody but me!! How did everyone else know???

baycouples · 06-05-2016, 10:44 AM

Quote:

Originally Posted by ironwebmaster

Sry to hear this. Me too I had a shitty experience with dreamhost where I purchased a dedicated server which was supposed to host my new MB tubesites. I then asked them if they could help me prepare the server by installing the necessary things and they refused to do so claiming they didn't want to make any nodifications to servers. What is the point of a dedicated server if you can't alter it to your liking?? I told them it meant I would be leaving to a competitor and they instantly accespted that and wished me good luck in my future endeavors. I was in shock tbh. Off I went to M3 server which is more expensive but oh my.. the difference in service and quality...

Yes, the fact that they are not afraid you're going to leave to a competitor ( which is very easy to do ) is amazing!

anexsia · 06-05-2016, 01:29 PM

Quote:

Originally Posted by stoka

don't they have backups? at servint (and other serious hosts i guess) they backup everything daily and you can go back 1-30+ days if needed

You should always keep your own backups and never rely solely on a host's backups.

SekobA · 06-05-2016, 02:00 PM

Sad to hear Thanks

06-03-2016, 12:26 AM	#1
baycouples Confirmed User Join Date: Mar 2004 Location: San Jose, CA Posts: 1,341	How Dream Host fucked me over ( full story ) I have been a customer of Dream Host for about 15 years. In the early years they were very good and very helpful. I had 4 dedicated servers with them. However, in the last few years they started having down time issues and other problems. Worst of all, their customer support was really hard to get a hold of. When they did reply they did not offer much help and you had to wait until they would reply again the next day. However, it was nothing compared to what happened to me this year. They told me that they would be moving my server. I was OK with it and it was presented to me as a no big deal event. When the move has happened all of my websites have broke. I have websites who make money and some are just there to uphold my web presence and reputation. I have contacted Dream Host support and it was about 3 days!!! after when they finally got back to me! Three days of having all of my websites down!!! But even that is not the worst part. They accused me of having my website improperly coded and told me it was a web development issue. Of course, I told them that the sites have been working for years and the move was the one that broke it all. I investigated myself what broke and guess what? Most permissions were not carried over and were missing. Mounts and some packages were missing as well. Once again, I contacted them telling them that they are screwing with my web presence and my income. I told them what I found out why everything broke. Even though this was a matter of permissions, mounts and packages that were not carried over by the Dream Host team in the move ? I was, once again, told that it was my fault and I had to fix it since it was a ?web development issue?. Finally, they sent me an email and told me they did not want to host my websites anymore! I?m extremely disappointed. Needless to say I ran away to another hosting company who was happy to have a loyal customer who has never missed a payment! Stay away from this company if you value your business!

06-03-2016, 01:26 AM	#5
DraX Confirmed User Industry Role: Join Date: Oct 2002 Location: In wonderland.. Posts: 7,147	That 's a clear case of shitty hosting support and outright negligence, when did this happen ? I hope you are up and running now... __________________ Deposit Today With BTC - Play With Bitcoins

06-03-2016, 01:58 AM	#7
darksoul Confirmed User Join Date: Apr 2002 Location: /root/ Posts: 4,997	I'm sorry for what happened to you but you went for the cheap option and you were happy with it while it lasted. __________________ 1337 5y54\|)m1n: 157717888 BM-2cUBw4B2fgiYAfjkE7JvWaJMiUXD96n9tN Cambooth

06-03-2016, 02:56 AM	#8
helmuc HostMaria Industry Role: Join Date: Aug 2012 Location: UK Posts: 438	:/ .. I feel your pain.. have been in your shoes.. __________________ ☕ 🖥️ 🌱 Founder: HostMaria.com and DomainSummit.com \| Owner: DNForum.com and AcornDomains.co.uk

06-03-2016, 02:58 AM	#9
seeandsee Check SIG! Industry Role: Join Date: Mar 2006 Location: Europe (Skype: gojkoas) Posts: 50,945	crazy to do that to their bussiness __________________ BUY MY SIG - 50$/Year Contact here

06-03-2016, 12:53 AM	#2
RaiderX Confirmed User Industry Role: Join Date: Feb 2012 Posts: 83	Sad to hear. After they were acquired by the EIG, their services were affected at large.

06-03-2016, 01:05 AM	#3
stoka Confirmed User Join Date: Dec 2005 Posts: 956	don't they have backups? at servint (and other serious hosts i guess) they backup everything daily and you can go back 1-30+ days if needed

06-03-2016, 11:20 AM	#10
romeo22 你自己去他媽的 Industry Role: Join Date: Mar 2008 Posts: 23,346	Its hurts the most... you trusted the company for 15y and sudenly boom

06-03-2016, 11:56 AM	#11
mamaliga la gente está muy loca Industry Role: Join Date: Mar 2011 Location: 1Gbps Posts: 1,322	find another web host there are 1 million options to chose from

06-03-2016, 03:49 PM	#12
Brian mike #Alberta51 Industry Role: Join Date: Oct 2014 Location: USA Territory (Alberta) Posts: 8,061	Same kind of shitty situation haved happen to me in the past with Arvixe . In the beginning their service was great until they got sold to a bigger players and suddenly no one able to reach support. As a hosting client for many months i would have expect a letter or something from the new owner ( usually a new owner sent to all clients ). Sorry it happen to you. Hit me up i could refer you to my host over seas. __________________ Tube - Cam - Escorts - Top List Menu Tab - Banner - Header Link - Blog Post DM me

06-03-2016, 03:53 PM	#13
Hannes Confirmed User Industry Role: Join Date: May 2016 Posts: 1,594	sounds like they fucked you over hard, sorry to hear that man.

06-04-2016, 08:48 AM	#15
HomerSimpson Too lazy to set a custom title Industry Role: Join Date: Sep 2005 Location: Springfield Posts: 13,826	Everybody knows they are shitty company (even if you had dedicated servers and not cheap web hosting account). No matter you were fine you should move your things out to some decent host. There are many in here on the board. __________________ Make a bank with Chaturbate - the best selling webcam program Ads that can't be block with AdBlockers !!! /// Best paying popup program (Bitcoin payouts) !!! PHP, MySql, Smarty, CodeIgniter, Laravel, WordPress, NATS... fixing stuff, server migrations & optimizations... My ICQ: 27429884 \| Email:

06-05-2016, 02:10 AM	#16
ironwebmaster Confirmed User Industry Role: Join Date: Apr 2016 Posts: 411	Sry to hear this. Me too I had a shitty experience with dreamhost where I purchased a dedicated server which was supposed to host my new MB tubesites. I then asked them if they could help me prepare the server by installing the necessary things and they refused to do so claiming they didn't want to make any nodifications to servers. What is the point of a dedicated server if you can't alter it to your liking?? I told them it meant I would be leaving to a competitor and they instantly accespted that and wished me good luck in my future endeavors. I was in shock tbh. Off I went to M3 server which is more expensive but oh my.. the difference in service and quality... __________________ The Ultimate Affiliate Directory for Adult Webmasters

06-05-2016, 02:00 PM	#20
SekobA Too lazy to set a custom title Industry Role: Join Date: Oct 2008 Location: 567721649 Posts: 12,157	Sad to hear Thanks __________________ Best Affiliate Program Available Start Promoting 25% REV-SHARE