why the problem with zombaio can be big

[Redfield]

because on top of what vdbucks said below, its very bad when a 3rd party processor panics their cleints, as if they leave or switch you to secondary processor, you lose sales volume, which causes you to get big fines or have the banks look very carefully at you and its self-fulfilling prophecy where if people think you are going down, it helps cause you to go down

Originally Posted by vdbucks

Let's recap the past week...

1. No payouts since 22 December 2010, and next weeks payouts are marked as being late as well. Supposedly due to a "corrupt swift file", something I've actually never heard of until now.

2. When people ask about their payouts, Tomas decides it's a good idea to downplay the situation and respond with very bad humor... "Funds are in motion" (mocking epassporte)... "Funds are safe"... "Money is where it should be"... etc etc etc.

3. Service disruption due to "lags". Unable to accept new joins for nearly an entire day. New sales attempts were getting "communication error" messages as reason for failure.

4. Again with the expired certificate. Now unable to process new sign ups due to "certification failure".

5. Rates doubled overnight without any notification whatsoever. Granted, the fees are still lower than the competitors, and I'm not complaining about the fees themselves, but the sudden increase with no notification is an issue for me.

6. Some new 5% holding apparently due to some new policies from Mastercard. But then, we're also being told that the 5% hold back is being used to fund redpass.com, which is umm... stealing? Or is it borrowing without permission since we're not getting it back? Point is, it feels more like a loan than a hold back, and they're not paying us interest on said loan. No matter how you look at it, using our funds to pay fund their project is a big no no.


Anyway, I'd really like to know wtf is going on, and most importantly... where is our money? You cannot downplay this and use excuses like "well, we've never been late before" and expect that everything is just going to be ok. Companies have been in business for 30+ years without missing payments to their employees; but for some reason, it's ok for payment processors in adult to miss payments? I don't think so.

You want us to trust you? Then you really need to step in here and take our questions seriously.