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Gleem is your customer, he already posted how the problem was resolved. But you have to come back and point out how there was absolutely nothing wrong on your end and all of the things he did wrong and should have done different. It was a very small issue (templates), was resolved and he now seem happy. Then you come in and make a post like this... why????? You hired Michael, why don't you let him reply to post like this. Even Chris was giving out his cell phone number to try to help in the future and you come in and go on and on how the customer did so many things wrong. :upsidedow |
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LOL i just read the rest of the replies and see I was not the only one thinking what a shitty response that was.
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It's not that "we" dropped the ball. "you" dropped it. :disgust:disgust |
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This is what I was talking about a while ago. There's loads of developers out there who can type excellent code, but from my experience, many can't provide a usable product to the client / end-user. They view things from a very technical view-point, and many aren't capable of putting themselves in the end-user's shoes. For a developer, this is a very basic & common sense thing, so the developer(s) probably just assumed everyone would know it, which obviously isn't right. That raises the question, where is Paxum's project manager? He/she should have picked up on this, and known it was going to be an issue. They should be providing a nice PDF file or something that explains the format. Or at the very least, change Apache so it shows that template in XML or plain text, not HTML. |
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yep, apology accepted. I knew it was the owner since I have typed up emails/replies like that one 100 times and hit the delete button before I made that mistake. Just realize these things. #1 you are coming in with a product to replace epassporte with, wounds are fresh, enough said. #2. The only thing I care about is paying my affiliates on time, every time, missed my first payout last period for the first time in 5 years because of RealityCheck network deleting my whole server.. and this payout was UBER important to get out in time. When your tech guys took a few hours between replies with uninformative replies and the grand finale' "lets wait to see what happens tomorrow" that was unacceptable. #3 posting here gave me the fix in under 5 minutes after I waited hours for your tech guys to post to the ticket. You can't market on GFY without expecting posts like this when things go wrong, it's not a hug fest, all of us biz owners have had threads like these, and when it's taken care of in a timely manner on GFY, everyone walks away a winner. lol, I already deleted half this reply. Anyways As another person pointed out if tags are needed in a format dump, a PDF download would have been more appropriate. You should switch it out now. You should also get in touch with NATS and have them add in your payout format dumps so all us site owners don't run into these problems. |
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Other than the interface being a little rough and a few things worded badly, overall they did a good job so far. |
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so i assume you have anger management issues to right? Fuck off with your Paxshit and your handful of reps to overblown this forum from her epass drama and your " now it is time to bypass my hired people and say something myself, cause I am the owner " attitude As far as I can see, from off the start I know you never ever get my business. |
I can't believe how Octav M. who's been in online business for about 10 years allready, can make such a stupid mistake by blaming his customer on GFY.
At first I thought it was some programmer at Paxum who got pissed because a customer didn't understand his programming work. But then it turned out to be the owner himself. Really unbelievable. |
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exactly ... :2 cents:
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But gleem - i gave you all my personal contact information please feel free to use it whenever you need something. |
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The problem was already solved, did you really feel the need to come here and bash people??? |
Octav remind me to Croatian politic opposition leader,they concluded how is better to not allow him to speak in public otherwise party popularity goes down.
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Wow. You have a question about whether or not affiliates were paid and the response is "just wait and see". Then the owner of Paxum comes here and starts flipping people shit?
Thats fucked up. :2 cents: |
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neg repped you for being a dickhead. ~Ray |
here's a bump for you
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I've been to Rome, Dallas, Texas
Man, I thought I'd seen it all, oh Around the world, searchin' every corner Man, I thought I'd hit the wall, ah! There's a sleepy town lies South of the border You go there once, you'll be there twice Lots of pretty girls comin' by the dozen, woo! The white sand sure make a tan look nice (Oooh) We crash on the beach (Oooh) You know I wanna (Oooh) Make love in the sea (Oooh) We gotta try a little dance (Oooh) So, Cabo Wabo (Oooh) It's all right by me (Oooh) Come on, let me take you down I will show you all around (Down in Cabo) Let me take you down Face down in Cabo, kissin' the ground |
All that was required was for the example template to use < instead of < and > instead of >
That way the browser wouldn't render the XML and the client would see straight away how to format the dump.... |
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And trust me, I totally understand the desire to jump the gun on posting a response at times. I have probably have more deleted posts on gfy than I do posted ones. Not to mention the emails I have had to cool off for 48 hours before I could answer in a professional manner. Plus if a person has had a developmental interest in a product, it is easy to get defensive over it. But you can't let that stuff get in the way of your good business sense, which I assume you have, since you have been in business a long time. Know your strengths. Know your weaknesses too. ;) Someone else mentioned that you really need one person who is the company face on the boards. Whether you chose Chris or Michael, or one of your other reps, I agree with that. That is not to say that your other staff cannot promote your product on the boards, or answer general questions that could (and should) be found on any FAQ page. But past that, it helps from a customer service perspective to have one person be (or seem to be) the answer man/woman. That helps with both consistency and flow of information to your customer. That's my unasked for :2 cents: |
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You should at least considering adding CashX, they been in Biz for 6 years and act a lot more professional. As you can see from this threads already there are some people who will refuse to use paxum so add another alternative CashX and I'm sure you'll gain some new clients including me. |
Let this thread be the first red flag staked on the mountain of broken dreams... :2 cents:
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The first IMO was: https://gfy.com/it/988528-paxum-safest-easiest-send-receive-money-online-4.html The second IMO was: https://gfy.com/fucking-around-and-business-discussion/992674-paxum-remove-link.html |
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Im satisfied with this post! At least you came back and apologized. Running a small company that I have major passion for, I was always running into the same problems. Where as my employees, even though they care at the end of the day, they aren't going to take things as personal like a company owner would. I say, if you have the employees to post just keep it up to them. |
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I even sent one guy my "you got it, I'll pay you with that payment solution" email reply and he writes back "You didn't signup to pay me with it" meaning they worked for the company and didn't see my application come in. I will payout with any online payment company if you get the payout coming to you, that's my new motto. So far only payoneer, paxum and paypal have had affiliates cross the payout threshold so I made them standard now. |
So what is it about moms and daughters? (Pics Inside)
fucked up! please ignore... wrong thread.
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Classic. |
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xml format could be checked and validated right on spot when its uploaded and if there are some issues with it system could notify user to fix things according to specified format/example so it could be re-uploaded. its doable, technically.
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Bet I know who this is...:disgust |
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I repp'ed you green. ~Ray |
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You fucked up. Deal with it. |
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That second thread shows what the future is: another major fail in the making. The answers about the virtual office are amazing. Virtual sales office or web design = ok Virtual bank or insurance company = massive fail in the making (ESPECIALLY WHEN THE BANKING SERVICE IS NOT FDIC INSURED) Maybe after this fail MO won't get paid with webmasters money that filters through Chris M's magic pockets. |
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There is only ONE option here: you offer up a sample file that a browser won't render. Don't blame the browser or the user... take these two examples: How Not To Present a Sample XML file How To Present a Sample XML file Identical sources, just one won't render as XML (guess which one).... it's all called Content-Type delivery :winkwink: |
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I can not view who gave me the red...But,the same person gave me another negative rep after I made the post calling them out. Fucking cheap. |
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