Your old card will likely never work again. So figure that's gone. Maybe ePassporte will send new cards or something in the future, but as of now, that seems highly unlikely.

Saw some other posts about money in wallet being moved to virtual visa recently without authorization. Can others confirm?

Ron

Its still working we have a lot of wires to process so it will take a few days before its sent out.

:thumbsup:thumbsup:thumbsup:thumbsup

Michael, I did this on friday, and got a message that says "SUCCESS"...

BUT I don´t see the funds in my bank account yet, I will wait... but in any case it is declined by my bank, money is coming back to the wallet right?

It says "ePassporte Suspension Due to Program Deficiencies" Is it just a matter of someone did an audit and numbers didn't match, to protect all parties the bank ask visa to shut off the cards till they could get all the numbers to match.

The second day the cards was stopped, just for grins and giggles I tried it one of those machines that do a dailout as they normally are the last to stop payment. The machine didn't even bother to dail out, so it was set in memory that the card numbers that identify those cards was bad. You know its shut down when that machine doesn't even dial out.


For all you people screaming I am starving, bullshit. Sell a domain, sell some banner space. How you going to get paid? Sell it to someone in your country, have them send you a money order, or a check, if worse comes to worse send a few bucks cash, but get off the pitty party. I have ate hotdogs and mac and cheese for weeks, but I'll be damned if I am going to starve.

Before epass we did it the old fashioned way, wire transfers and checks. epass just made it easyer on us to collect money, guess we gotta go back to the old way of doing things.

Last year I lost over $10,000 from sponsors crashing and burning, life goes on. Dig a little harder. Pull yourself by your boot straps and go on.

I have faith in you, Micheal. I have faith. :Oh crap

Actually you are. Its a small branch of the bank not the head office of the bank.

Both is still an option as this time, we are confident that we will solve the problem with Visa so the old cards will work again, if this is not possible we will have different solution for our Account Holders.

[QUOTE=pornjudge;17478062]We hope to have a solution this week.

Wow great news Michael, I really hope our old cards will work again. This week is even better if that happens. Thanks for the update.

Getting the Virtual and Electron card turned back on is the #1 priority, while management handles this everyone else is busy getting documents reviewed and wires sent out.

Can you please email your UserID to me?
[email protected]

Then I will ask Accounting to look into it.

With all due respect I might better be able to answer his questions since well you know I actually knows what goes on.
No the cards are blocked its not possible to move funds to or from them, I have been in contact with the person reporting this and we found out why he thought this happened when it were not the case.

Any other rumors/false information you would like to bring to the board, please do so now so I can shot them down quickly.

It takes 2-7 business days depending on your bank bu usually 2-4 business days to receive a ACH withdrawal but it also depends on what time of day you did it we have a cut off time of 3pm I think. Withdrawals made after that will be made processed the following business day.

Yes if you bank rejects the withdrawal the money will got back to your Wallet.

thank you :winkwink:

thanks Michael, your are the #1 ... :thumbsup

Email send

Michael is possible to send thousands to a US checking bank account? or need to be by wire transfer if is high amount ?

email i got asking whats up, first half is old, second is new i think, if not excuse :)

Its possible to send up to $9500 per day but you will need to fill out a limit increase form and submit it with documents.
Email me your UserID and I can send the form to you.

i have $700+ in my VV and badly need it. :( i hope thi gets resolved asap.

Thanks for the clarification - so the person was mistaken.

Still mystified though how virtual visa and wallet are different ...

* Are the funds in two totally different banks?

* How was it that funds could be transferred between them, either direction, practically instantly?

Makes many believe all the funds are in direct control of ePassporte and all this talk of virtual visa funds being so different than wallet funds is a fiction.

For people located in various countries where ID requirements were lax before, will those customers be able to at least make a final withdraw of whatever funds they have in virtual visa and wallet? -or are their funds forever locked until they can provide more documentation? If so, there will likely be many here never getting their money out.

Ron

I am only having breakfast.... no lunch or dinner for me these days... I need to money too

Michael and by wire you can withdraw more than 10k? and what documents need to do it? my account was blocked by asking documents that I already sent time ago. I just need to do a simple wire transfer to my bank account !!

If you have been asked for documents then you need to provide them again.
For wire transfers you need to fill out a form and send it back with a copy of ID.

Michael

Michael O you are fucking amazing! ePassporte would be lost without you!

:thumbsup

Thanks for the updates Michael O :thumbsup

As far as I read (in this very thread) the funds are loaded from the wallet (currently epass controlled) to the vv card. Naturally, once in that state (loaded onto a visa card) epass can't (or shouldnt be able to) just take it back.

Add the fact that those cards are frozen, and it explains fairly well why we cannot touch VV money.

I wish it was a different answer, all mine is on the VV as well.

I do not understand is why VISA insist they do not control the money. Those who do are Epassporte and SKNA.

Quoted from a visa email:

Good to see Michael O. make an appearance. I hope everything can be resolved for all parties. Those lambasting the appearance of that bank branch and the main office have apparently spent very little time in the Caribbean...

Is the VISA statement legit?

Nevermind, just found the form in upload document section.

Yes, I got the same reply from visa to my complaint to Visa International on friday.

Since this is the only official statement beside Chris Mallicks memo on friday, I wonder why both official statements say something completely different.

Michael is saying that the problem is epass <> visa
Visa is saying the problem is Epass <> Bank

:thumbsup

Almost.

Program deficiencies are not a good thing.



Who is he?

I am sorry, but if $100 short makes a difference, you are paycheck to paycheck.

The messenger is doing a fine enough job of that himself. A local branch, that had an attempted robbery. Guess the security is better than it appears.

Pretty sure you know that a physical building is not really an issue here.

Michael, can you please confirm that my signed and scanned wire disbursement form for acc "syffixltd" was received? I sent it to cashmanagement@ and also send a copy to your email on Friday. But I didn't get any reply yet and money are still available on my account wallet.

Let me ask to clarify. I believe that money stay in the bank account and it doesnt affect Epassporte ability to start offering withdrawal methods to those whos cards are blocked.
Wrong?

Wow, you must feel big bad and tough... you just tried to own someone on GFY who's having money problems.

Good For YOU!!!

http://media.supereco.com/media/2009...og-biscuit.jpg

Before this whole situation you can move the money from vv to wallet and back all day without issues. In fact the whole point of the wallet is for you to move what you're not using on the vv to safekeep it and moving whatever amount back to the vv so that you can withdraw it from the atm.

Keep up the good work Michael O!

The $$$ amount makes no difference. Wrong is wrong is wrong.
I guess someone paying their hosting acct a $100 short is OK?

'Cause you know, if $100 makes a difference then your little hosting business is on thin ice anyway. Yes? No? Kinda "check-to-check" I guess.

I mean really, it's only a hundred bucks.

Surely a stellar cutting edge provider like yourself can wait indefinitely for that meager C note.




.

thanks dude

Well it's some news I guess.

Let's hope for some real, good news soon.

He was simply clarifying statements made by the original poster.

Hi today got answer from Visa , Michele O please comment Money is safe ? but problem that seems no money in the SKNA ?:

Thank you for your inquiry.

At the request of St. Kitts-Nevis-Anguilla National Bank (SKNA), on September 2, 2010, Visa blocked network access for prepaid cards issued by SKNA and operated by ePassporte.com to address certain program deficiencies. ePassporte.com is a third-party agent that works with SKNA.

It is important to note that impacted SKNA prepaid cardholders are still able to access their funds through SKNA or SKNA's agent, ePassporte.com. For more information cardholders should contact SKNA or ePassporte.com.

Visa is committed to maintaining the integrity of its global payment network and routinely conducts due diligence to ensure Visa prepaid programs adhere to the company's stringent program requirements and controls.

Visa does not have access to or jurisdiction over accounts. Our financial institutions (the banks) issue cards and are responsible for all billing and account management issues. Accounts are confidential and proprietary information between the issuing financial institution (the bank) and the cardholder.

Please address your questions to the financial institution that issued your Visa card. You can contact them using the address or telephone number on your Visa statement or on the back of the card. Only your card-issuing financial institution would be able to assist you with your inquiry.

Thank you for writing.
Visa Webmaster

morning! waiting for good news!

Because VISA is primarily a processing network for others.

For example, many people have VISA debit cards that are tied to their bank account ... what happens if the VISA network / card stops working? ... ponder that ... most likely that money is still accessible via other means, such as teller withdraw, check, wire, etc.

And the public statement, reportedly, put out by St. Kitts-Nevis-Anguilla National Bank (SKNA) tends to support this ... VISA does not possess the funds, the bank does.

And furthermore, from my understanding of the statement, ePassporte has control and access to the bank account. So why the delay?

Ron

SKNA requested that VISA suspend the cards? That's interesting.. Why would they do that? Is it possible they're having liquidity problems? Could it be that they don't have the funds to cover withdrawals? Pure speculation of course.

He would not understand the difference. :2 cents:

EDIT: And the public statement was, reportedly, put out by VISA itself (not St. Kitts-Nevis-Anguilla National Bank (SKNA) as I posted above) ... bottom line VISA does not possess the funds, the bank does.