REQUEST: Ibill Damage Control board-trolling reps...

[goBigtime]

Is it me, or is there not an Ibill rep in the house here? People (with big ibill accounts) should let Ibill know how trashed they get here (and probably on other boards) and that they should reaaaaaaaally consider hiring someone to troll the boards and cover the grenades.

CCbill has Corvett, and CCbill comes out smelling like roses every time.... no matter how much shit they stepped in Epoch has the CEO looking for for 3rd Party/CC related issues (right? Chris at epoch?) as well as anything Epoch related. And most of the smaller processing companies represent as well.

I would think Ibill is in charge of enough processing dollars to attend to questions and concerns addressed to them here in public.

It just seems like good/smart business to me. I mean this is a rough time for 3rd party (I think?).

If anyone agrees, feel free to chime in with a "here! here!" or something to that effect & hopefully some of the bigger webmasters here can pass this thread to the Ibill bigwigs.

On the other hand, If you think this idea is stupid, and don't feel Ibill needs a presence on the boards then GFY and let this thread die.

I just hate to see them dragged through the mud all day long without being able to stick up for themselves.

[quiet]

they know what is said here. i don't think they really care....

[goBigtime]

Originally posted by quiet
they know what is said here. i don't think they really care....

Good.. let that be your opinion on this subject. Thats sort of what I'm afriad of too. I think their public relations have really gone downhill since the Intercept, even though it was promised to be the other way around (bigger offices, more employees, etc) but maybe thats just me.

But once this thread catches a little weight, maybe someone with a larger Ibill account could pass it up to somebody with some pull at Ibill. Because I tell ya, telling those phone reps about something like this isn't going to get us anywhere

I think its a good idea though, if nothing else but for them to protect their image and handle irate clients before they cause too much damage.

[LadyMischief]

Yeah I was about to say they don't seem to care much...

Although for them it's not so smart to kick your gift horse in the mouth... Ever since the Visa thing they have been treating their webmasters like shit, as if it was some kind of excuse to rip people off. I'm generally not that harsh but after a year of dealing with nothing but problems that required me to phone them WEEKLY for solutions, and now they're withholding payments from an account that was closed months BEFORE the Visa thing came in... yeah, I'd say they don't care much... Even the rep we had.. she was an awesome girl, SHE WORKED there and she was frustrated as hell with things while she tried to help us. I don't have her name offhand but she worked her ass off so hard trying to help us out.. she gets my Kudos. The rest of Ibill well... I won't get into it

[Squishy]

Originally posted by goBigtime
People (with big ibill accounts) should let Ibill know how trashed they get here (and probably on other boards) and that they should reaaaaaaaally consider hiring someone to troll the boards and cover the grenades.

You know, I'd apply for that job, if I actually thought I'd get a check. Fuckers.

[quiet]

Originally posted by goBigtime


Good.. let that be your opinion on this subject. Thats sort of what I'm afriad of too. I think their public relations have really gone downhill since the Intercept, even though it was promised to be the other way around (bigger offices, more employees, etc) but maybe thats just me.

But once this thread catches a little weight, maybe someone with a larger Ibill account could pass it up to somebody with some pull at Ibill. Because I tell ya, telling those phone reps about something like this isn't going to get us anywhere

I think its a good idea though, if nothing else but for them to protect their image and handle irate clients before they cause too much damage.

your kidding right? there has been 30+ ibill threads in the past 7 days. there has been several hundred ibill threads since nov. 'ibill-cathy' and 'ibill-john' used to post once in a while. they don't anymore.

ibill knows what's being said here. lol.

[mrthumbs]

why should they care?

They couldnt care less if they lost all of their shitty porn clients. Porn is overhead and trouble for them..

[goBigtime]

Originally posted by Squishy

You know, I'd apply for that job, if I actually thought I'd get a check. Fuckers.

I think a lot of people would actually. The only problem with that job is that the person would have to be pretty deep "in the know" and have the power to fix people up as needed.

[goBigtime]

Originally posted by mrthumbs
why should they care?

They couldnt care less if they lost all of their shitty porn clients. Porn is overhead and trouble for them..

Maybe for INTERCEPT's assets... but I think IBILL is predomainately adult. I would say at least 5:1 ratio - at least.

[Shoplifter]

Originally posted by goBigtime

CCbill has Corvett, and CCbill comes out smelling like roses every time.... no matter how much shit they stepped in


I just hate to see them dragged through the mud all day long without being able to stick up for themselves.

CCBill doesn't need a lot of damage control as their CMI works and the checks are always sent. CCBill went through the IPSP transition with hardly a bump in comparision to most.

I agree a couple of posts here even from Ibill just showing sympathy would be the right thing. They should have a rep here posting that everyone will not be paid until Jan 20, and then if they pay out before then they will look like heroes. Anything is better than silence.

Ibill's trademark in the industry is that they have always paid. If they lose that reputation they have nothing so they have to have their staff working around the clock until everything is resolved.

But the best thing Ibill can do is to go out of their way to make sure everyone is paid before Internext, and then get everyone loaded and laid there. This and and a couple of months running with no more bugs and they will be golden again.

[Shoplifter]

Originally posted by goBigtime



But once this thread catches a little weight, maybe someone with a larger Ibill account could pass it up to somebody with some pull at Ibill.

Hee haaa

[quiet]

Originally posted by Shoplifter


CCBill doesn't need a lot of damage control as their CMI works and the checks are always sent. CCBill went through the IPSP transition with hardly a bump in comparision to most.

I agree a couple of posts here even from Ibill just showing sympathy would be the right thing. They should have a rep here posting that everyone will not be paid until Jan 20, and then if they pay out before then they will look like heroes. Anything is better than silence.

Ibill's trademark in the industry is that they have always paid. If they lose that reputation they have nothing so they have to have their staff working around the clock until everything is resolved.

But the best thing Ibill can do is to go out of their way to make sure everyone is paid before Internext, and then get everyone loaded and laid there. This and and a couple of months running with no more bugs and they will be golden again.

regardless, we both know that ibill sees all of these threads - and has decided to ignore them...

[goBigtime]

Originally posted by Shoplifter

Anything is better than silence.

Ibill's trademark in the industry is that they have always paid. If they lose that reputation they have nothing so they have to have their staff working around the clock until everything is resolved.

But the best thing Ibill can do is to go out of their way to make sure everyone is paid before Internext, and then get everyone loaded and laid there. This and and a couple of months running with no more bugs and they will be golden again.

If anyone sees Ibill reps at Internext, show them this thread.
But I agree with you totally Shoplifter -- Ibill has always been "rock solid, on time payments" for me.

The whole visa thing shook up the industry a bit.. but everyone (well not just everyone yet) seems to be back on track now for the most part.

As far as being golden, I really think its a good idea if they have a voice on the boards though. I mean they hire and train those phone reps to deal with webmasters.. why not train a few of them to surf the boards and fwd all of the ibill related threads to some Corvett @ Ibill.com kinda guy to deal with.

It's just scary right now for the company thats processing all this money for everyone to not have a voice. Especially when there is all this processing doomsday "Ibill's not paying and holding my reserves!!!" talk every day all day.

I would feel better having a public statement from them -- TO that person, telling them "Hey give us a call x1234 & we'll get you straightened out" or "You're no longer getting your reserves or payments because all of your sites were in violation of blah blah blah". Better than allowing people to just go crazy with the allegations.

Obviously from some of the comments here, their business IS being effected by all of the negative threads.

[Donnie Gangsta]

Originally posted by goBigtime


The whole visa thing shook up the industry a bit.. but everyone (well not just everyone yet) seems to be back on track now for the most part.

Why does everyone see this? The Visa thing was just an adminstrative thing for me. Epoch took $750 out of my payment and I had to fill out some online form.. that was it?

Why is it that everyone is so dramatic about the "Visa" thing, which to me seemed like nothing more than a scam to get $750..

It didn't affect my business, my sign ups, or my bottom line AT ALL (Other than $750 but oh well)... Maybe Epoch is just better, or something? It was really no big deal at all...

Could someone please explain what he means by visa "shaking up this industry"... Hehe.. I think it was just that people who were so broke they couldn't afford $750 were bitching... other than that, I don't really understand..

Thx

[FATPad]

IBill definitely knows what is said here.

And honestly...it's probably better they don't post. When people were posting about the 900 billing problem, Ibill's big response was to announce new software of some kind (unrelated entirely to what people were complaining about).

So silence is better for them I think.

[goBigtime]

Originally posted by Donnie Gangsta


Could someone please explain what he means by visa "shaking up this industry"... Hehe.. I think it was just that people who were so broke they couldn't afford $750 were bitching... other than that, I don't really understand..

Thx

I think we've only seen "phase 1" of the visa thing.

Remember, your chargeback & refund/credit rates are now being indvidually monitored. All of your sites need to be listed (and approved?) individually. If one of them is too controversial for them or whatever then maybe they can terminate your whole account? Who knows. But I'm pretty sure if you get your account terminated with a bigger company that they aren't going to fork over your members rebill list (in fact I don't think they can).

Before all this "visa stuff" happend we were all under a massive shared chargeback/refund umbrella (per 3rd party processor). Now its like every pornographer for him/herself.

Then theres the whole Bush Administration conspiracy theory regarding it all. Which could mean who knows what if that's all true... but I'm guessing if they are really involved, the just want to make sure everyone pays their taxes cause they're oiling up the war machine But who knows wtf is really going on with anything these days.

[goBigtime]

Originally posted by FATPad
IBill definitely knows what is said here.

And honestly...it's probably better they don't post. When people were posting about the 900 billing problem, Ibill's big response was to announce new software of some kind (unrelated entirely to what people were complaining about).

So silence is better for them I think.

I think educated, informed responses would be better from them. If they arent dealing with the issues then I'm betting someone would let them know. But it's OUR money, we are running the sites & generating the sales. They are in the most important position of our businesses.

I just think that they should have someone here to represent them, since the other 2 of "The big 3" are here.

[Nasty D]

The big rock will keep rolling whether they fuck the little sites or not! Jessica Jacucci was our rep, AVOID

[FATPad]

Originally posted by goBigtime



I think educated, informed responses would be better from them. If they arent dealing with the issues then I'm betting someone would let them know. But it's OUR money, we are running the sites & generating the sales. They are in the most important position of our businesses.

I just think that they should have someone here to represent them, since the other 2 of "The big 3" are here.

Of course educated, informed responses would be better.

They've had a year to start posting educated, informed responses. I don't think they're coming though...

So for now, the options are silence or completely irrelevant announcements that don't address the issues being raised and just piss people off even more because instead of being quietly ignored, they are now being obviously ignored.

Silence is better because they can at least pretend they didn't see anything.

[Donnie Gangsta]

Visa rules only apply to charge backs don't they? They don't care if a customer gets a refund, because they get paid on gross sales. This is why credits are a bit higher since the Visa rules were instituted, I was thinking.. maybe I am wrong? I know that now, with Epoch at least, anyone who asks for a credit with any degree of assertiveness will be given it. This is to prevent chargebacks. If I go through my credits, the reasons are all "Chargeback risk -- credit given". It's sort of annoying, because I pay webmasters per sign up, and on top of that, epoch charges me for gross processing fees, not net, so they get their money either way...

Anyway..

[goBigtime]

Originally posted by Donnie Gangsta
Visa rules only apply to charge backs don't they? They don't care if a customer gets a refund, because they get paid on gross sales. This is why credits are a bit higher since the Visa rules were instituted, I was thinking.. maybe I am wrong? I know that now, with Epoch at least, anyone who asks for a credit with any degree of assertiveness will be given it. This is to prevent chargebacks. If I go through my credits, the reasons are all "Chargeback risk -- credit given". It's sort of annoying, because I pay webmasters per sign up, and on top of that, epoch charges me for gross processing fees, not net, so they get their money either way...

Anyway..

I thought I remember something in the early Ibill/CCbill/Epoch texts saying something specifically about monitoring CREDITS and REFUNDS as well. It's probably just as bad to have a 0% chargeback rate and 50% refund rate

[PornoBug]

Why would Ibill bother posting news to boards when they cannot even answer one simple client email ?

The last official communication we had from Ibill was our account rep Andrea Ebanks promising that our reserves would be paid out over six months.Here we are 50 or so days from the time we were last paid with nothing and thousands owing.

One of Ibills biggest weaknesses has been lack of communication. Sure, they may post stuff on CMI, but you don't get access to CMI if you have closed out your Ibill account.

The fact is that Ibill have now lost the ability to claim that they pay out every time and on time because the fact is that since 1st December 2002 they have FAILED completely to honour their financial commitments to clients. On our accounting system Ibill are now a non paying debtor, just like any other company that isnt paying their bills.

I'd love to see an IBill rep on here to answer questions, I fear however that they don't give a stuff about their customer base, especially the adult one. As long as they turn over alot of money and rake in alot of fees the really do not care about the churn of clients.

[goBigtime]

Originally posted by Sexfind
Why would Ibill bother posting news to boards when they cannot even answer one simple client email ?

They answer you seek is within your question grasshoppa...

If they arent answering client emails, it would be better for them to at least be active in the boards

[greentea]

IBILL cathy?

[iBill-Cathy]

Yes-we read this and other boards every day. Hopefully everyone saw the post last night regarding our payout issues. If you haven't here it is again:

All, I do my best to respond here. Due to the new Visa IPSP rules, iBill implemented a new payout system that paid out to our client's sponsored merchant id vs master account. We attempted our first payout to the sponsored merchant id on 12/15. As you all know-we had technical problems with the payout and several clients received incorrect payouts or no payout at all.

To ensure we had a clean payout on 1/1, we asked all sponsored merchants to verify their payout information. And yes, we asked clients to validate their data on December 24 and that it needed to be done by December 26. I apologize for the two day notice-but this was the only way we could ensure that we would have a clean pay out on 1/1.

We have processed the 1/1 US payout and all clients that validated their payout information by December 26 have been processed for payment. Our International clients that have validated their data will be paid on 1/7.

Because of these issues, for all US clients that have confirmed their payout data we have accelerated the 1/15 payout to 1/8. If you have been unable to confirm your payout data, please contact our client service team or account rep to walk you through the process. If you have not validated your data by 1/6, we will not be able to pay you until the next payout cycle on 2/1.

Sorry to disappoint some of you, but iBill is not going out of business and we have not been hit with a $27M MasterCard fine or any other type of penalty. We apologize again for our payout issues, inconsistent communication, etc. If you haven't been paid and can't wait until the 8th for your payment, please stop by the booth at Internext and we'll cut you a check.

Lastly-I'll try to do a better job resonding on these forums going forward.

[VSDan]

iBill-Cathy

I'm not optimistic about a reply, but here is goes. I've been contacting iBill on a weekly basis to have the $750.00 (US) VISA registration fee refunded, but no luck yet. iBill has promised to refund the $750.00 over the past nine(9) weeks, but still no go. My account rep has submitted numerous trouble tickets, but nothing - the first time (back in early November) she forgot to pursue this matter. I've talked to accounts, payables and client support, but still no go. I tried to contact my account rep's supervisor, but she's away on vacation. I've been a iBill client since early 1997, and feel shafted. Is my only option to visit iBill at InterNext to hope to get a check cut for the $750.00? Now I'll have to wait until January 21st at the earliest, and the deadline for that check is fast approaching. What I'd like to see from iBill as an act of good faith (and a thanks for continuing to use iBill over the almost six years - especially lately) is a [Special Out-of-Sequence Payout] for $750.00. Until I see all monies owed paid in full by iBill ($750.00 plus 2 past missing checks), I've started to transition sales to another processor which will replace iBill as my primary processor. Thanks for (hopefully) listening

[UnseenWorld]

Originally posted by quiet
they know what is said here. i don't think they really care....

Apparently there isn't too much they could actually say without being caught in a lie. I suspect the truth would hurt more than the silence.

[PornoBug]

Whoever goes to the show next week, Id love a nice hires piccie of the IBill stand :-)

BTW IBill, Im still waiting for payment, 21 days late and counting!

[DEA - banned for life]

fuck ibill