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Old 05-13-2010, 10:14 AM   #1
Nikki_Licks
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Bari from Moniker...in here please!

Bari, please contact me. I have tried you via ICQ.....having some problems.

Thanks!
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Old 05-13-2010, 10:24 AM   #2
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Bari's cool - I'm sure she'll help you out right away.
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Old 05-13-2010, 10:29 AM   #3
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She is the only hope for getting anything done.

I called the 800 number several times and I am not dealing with a bunch of third world shitheads who can't speak English...fuck this shit!

I think it's time to move all my shit because I should not have to run her down each time there is an issue.
It is truly sad when you have to depend on one lady to get the job done and she has always been great help to me.....but this company sucks ass!
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Old 05-13-2010, 10:31 AM   #4
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I called the 800 number several times and I am not dealing with a bunch of third world shitheads who can't speak English...fuck this shit!
When will companies learn .....


.
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Old 05-13-2010, 10:37 AM   #5
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When will companies learn .....


.
May I ask, who do you use? I was with godaddy, then switched to moniker, so I need some suggestions other than these two.

I don't have time to play tag and this stuff has to be done now.
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Old 05-13-2010, 10:40 AM   #6
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Good luck getting your contact.
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Old 05-13-2010, 10:42 AM   #7
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Her email barim AT corp.moniker.com
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Old 05-13-2010, 10:43 AM   #8
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May I ask, who do you use? I was with godaddy, then switched to moniker, so I need some suggestions other than these two.

I don't have time to play tag and this stuff has to be done now.
I'm still with fucking godaddy


.
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Old 05-13-2010, 10:43 AM   #9
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May I ask, who do you use? I was with godaddy, then switched to moniker, so I need some suggestions other than these two.

I don't have time to play tag and this stuff has to be done now.
I have about 900 domains with GoDaddy. A lot of people complain about them, but I really like them. I have a personal account rep, but even when she isn't around I can contact any of the other account reps and they will do whatever I ask. Now of course I get special treatment, I don't know how their standards support service is.
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Old 05-13-2010, 10:43 AM   #10
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Her email barim AT corp.moniker.com
I have her email, but thanks for your help ;)
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Old 05-13-2010, 11:15 AM   #11
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too funny
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Old 05-13-2010, 11:17 AM   #12
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May I ask, who do you use? I was with godaddy, then switched to moniker, so I need some suggestions other than these two.

I don't have time to play tag and this stuff has to be done now.
I still have a lot of domains at GoDaddy but like www.fabulous.com a lot.
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Old 05-13-2010, 11:18 AM   #13
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Moniker should get their domain privacy service fixed. It sometimes just stops working.
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Old 05-13-2010, 11:20 AM   #14
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GoDaddy FTW
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Old 05-13-2010, 11:34 AM   #15
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Old 05-13-2010, 11:48 AM   #16
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This even gets better.

I have domains that are showing to expire like real soon, so I call Go daddy to switch them over and Go daddy tells me they do not expire until next year.
I then checked my notices from Moniker and found differences in the expiration dates.
I now notice 2 domains that I renewed about a month ago are set to expire in a couple of months. Notices that were sent via email "DO NOT" match the expiration dates that are showing on my moniker account. WTF???

WTF is going on over at Moniker? If you are with Moniker, I suggest you check your info out. I have no idea why this is happening , but I am not happy at the moment and I can feel my balls starting to twist them selves into a clovehitch!!!!!!

Would be nice to get some help other than individuals that are in a 3rd world country, sitting in a cave at a card table with a kerosene lantern, who can't speak good understandable English.

Or better yet, a company with good customer service
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Old 05-13-2010, 12:13 PM   #17
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Godaddy will fuck you silly if they get the chance. No way are they a better choice. Right now Fabulous is at the top of my list.
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Old 05-13-2010, 12:18 PM   #18
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This even gets better.

I have domains that are showing to expire like real soon, so I call Go daddy to switch them over and Go daddy tells me they do not expire until next year.
I then checked my notices from Moniker and found differences in the expiration dates.
I now notice 2 domains that I renewed about a month ago are set to expire in a couple of months. Notices that were sent via email "DO NOT" match the expiration dates that are showing on my moniker account. WTF???

WTF is going on over at Moniker? If you are with Moniker, I suggest you check your info out. I have no idea why this is happening , but I am not happy at the moment and I can feel my balls starting to twist them selves into a clovehitch!!!!!!

Would be nice to get some help other than individuals that are in a 3rd world country, sitting in a cave at a card table with a kerosene lantern, who can't speak good understandable English.

Or better yet, a company with good customer service
Fuck dude, don't scare me... *going to check shit out*
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Old 05-13-2010, 12:24 PM   #19
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good luck
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Old 05-13-2010, 12:29 PM   #20
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Or better yet, a company with good customer service
you use a company that only has a rep you can reach via gfy
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Old 05-13-2010, 12:29 PM   #21
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Godaddy will fuck you silly if they get the chance. No way are they a better choice. Right now Fabulous is at the top of my list.
Bullshit
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Old 05-13-2010, 12:29 PM   #22
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Just transferred 3 domains that were in question to go daddy and will be moving the rest of them this week. I am finished with piss poor service

I have 2 in that batch that go daddy shows expires next year and moniker sent me email notices they expired May10. This threw me into panic as I knew I renewed them.
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Old 05-13-2010, 12:32 PM   #23
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you use a company that only has a rep you can reach via gfy
Yeah, Just like people use epassport and the only person that can help is MichaelO.

Your point?
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Old 05-13-2010, 12:34 PM   #24
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Yeah, Just like people use epassport and the only person that can help is MichaelO.

Your point?
epass not a great option for same reason

sounds like you got smart about it
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Old 05-13-2010, 12:37 PM   #25
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Moniker is fucking terrible, and Godaddy's upsells and nickle and diming is ridiculous.

Namecheap ftw.
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Old 05-13-2010, 12:38 PM   #26
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I believe she is at DOMAINfest today
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Old 05-13-2010, 12:45 PM   #27
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I believe she is at DOMAINfest today
Thanks, but my problem is solved...just moved the domain names to go daddy.

Too bad anyone doing business has to depend on Bari to get things done correctly, although she wasn't available at this time and I needed help from someone who I can understand...I decided to move my stuff.
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Old 05-13-2010, 12:51 PM   #28
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I believe she is at DOMAINfest today
OT: I have not forgotten you. I will be contacting you later today.
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Old 05-13-2010, 01:01 PM   #29
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worst support ever
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Old 05-13-2010, 01:30 PM   #30
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All of these issues with Moniker recently...sucks considering I have roughly 1k domains there.
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Old 05-13-2010, 01:38 PM   #31
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Yeah, Just like people use epassport and the only person that can help is MichaelO.

Your point?
That's 100% not true, I have used epassporte since 2005, had to make multiple changes (new cards, increased limits, etc) over the years and never once asked MichaelO. I turned the card over, called customer service and they handled it.

The truth is, most people, especially GFY Webmasters are lazy and fucking clueless.
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Old 05-13-2010, 01:43 PM   #32
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.....I called the 800 number several times and I am not dealing with a bunch of third world shitheads who can't speak English...
I remember back in the day when Monte personally took my calls and handled any support issues I may have had. Things sure have changed over there!
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Old 05-13-2010, 01:44 PM   #33
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I know Bari will probably read this and I do want her to know that I do appreciate her always being there to resolve any issues or answer any questions I may have and she deserves so much credit for taking the time to deal with faults this company seems to ignore......but this outsourcing stuff is going to be the end for Moniker if they don't change their ways.
Every time I have tried to contact them, I got some country overseas... and the customer service is just horrific.

If it wasn't for Bari I don't think anything would get resolved and it's too bad that she has to be the "go to" person to resolve issues for a company that in my opinion has thrown their customer service in the toilet by outsourcing.
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Old 05-13-2010, 01:46 PM   #34
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That's 100% not true, I have used epassporte since 2005, had to make multiple changes (new cards, increased limits, etc) over the years and never once asked MichaelO. I turned the card over, called customer service and they handled it.

The truth is, most people, especially GFY Webmasters are lazy and fucking clueless.
Well, MichaelO is the go to man when there are issues about epassport and he deserves allot of credit .

Search function is your best friend ;)
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Old 05-13-2010, 01:49 PM   #35
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Moniker is fucked. Moving everything away from them was the best business decision i made last year.


If you're looking for a new place, i suggest these:

GoDaddy is good.
NameCheap is good.
DirectNic is good.
Fabulous is good.
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Old 05-13-2010, 02:45 PM   #36
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moniker won't do any damage control either, look at all the people just in this thread that are unhappy with them
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Old 05-13-2010, 03:37 PM   #37
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Well, MichaelO is the go to man when there are issues about epassport and he deserves allot of credit .

Search function is your best friend ;)
That's my whole point Newton.

Most issues don't need MichaelO to the rescue.
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Old 05-13-2010, 03:46 PM   #38
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Bari always gets thing resolved for me when i have issues?
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Old 05-13-2010, 04:45 PM   #39
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Bari always gets thing resolved for me when i have issues?
Yes, she always does, but today, she was unavailable. The point of ongoing problems dealing with outsourcing have reached their limit with me.
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Old 05-14-2010, 11:12 AM   #40
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Hey Nikki_Licks ? I?m sorry I missed you yesterday. As KGucci mentioned, I was attending an offsite conference/live auction. If it?s any consolation, I did hit you up on ICQ this morning when I got back to the office - but from the looks of this email thread, I was too late. Again, my apologies.

Going forward if you don't see me online just send me an email directly to [email protected] as I ALWAYS have my Blackberry with me.
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Old 05-14-2010, 11:13 AM   #41
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She is the only hope for getting anything done.

It is truly sad when you have to depend on one lady to get the job done and she has always been great help to me.....but this company sucks ass!
Amen toe dat shit!
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Old 05-14-2010, 11:25 AM   #42
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Hey Nikki_Licks ? I?m sorry I missed you yesterday. As KGucci mentioned, I was attending an offsite conference/live auction. If it?s any consolation, I did hit you up on ICQ this morning when I got back to the office - but from the looks of this email thread, I was too late. Again, my apologies.

Going forward if you don't see me online just send me an email directly to [email protected] as I ALWAYS have my Blackberry with me.
Yeah, I got it, but I haven't gotten back to reply to you or others at the moment. Been busy working....Thanks for touching base.
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Old 05-14-2010, 02:46 PM   #43
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Although we have never done business with Moniker (Yet), I have to say that I am super-impressed with Bari. She went out of her way to help us with a sticky situation recently and she deserves props for over-the top customer support.

When I first saw this thread I sent her an email with the link and received a reply via her mobile phone that she was not able to check the post but would once she returned from a conference she was on.

My advice would be to cut Bari some slack. Issues will occur every day in business and if you bring them to the attention of the right people and allow a little time, the issue can usually be resolved without endless drama.
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Old 05-14-2010, 02:56 PM   #44
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Issues will occur every day in business and if you bring them to the attention of the right people and allow a little time, the issue can usually be resolved without endless drama.
You must not have read the thread.
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Old 05-14-2010, 02:58 PM   #45
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Yeah, I'm pretty much finished with Moniker. Moving my shit somewhere else.
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Old 05-14-2010, 02:59 PM   #46
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Although we have never done business with Moniker (Yet), I have to say that I am super-impressed with Bari. She went out of her way to help us with a sticky situation recently and she deserves props for over-the top customer support.

When I first saw this thread I sent her an email with the link and received a reply via her mobile phone that she was not able to check the post but would once she returned from a conference she was on.

My advice would be to cut Bari some slack. Issues will occur every day in business and if you bring them to the attention of the right people and allow a little time, the issue can usually be resolved without endless drama.
I believe I gave her props in this statement ;)
https://gfy.com/17136504-post33.html


I didn't see endless drama, maybe I missed something...
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Old 05-14-2010, 03:07 PM   #47
Sands
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Originally Posted by ********** View Post
Although we have never done business with Moniker (Yet), I have to say that I am super-impressed with Bari. She went out of her way to help us with a sticky situation recently and she deserves props for over-the top customer support.

When I first saw this thread I sent her an email with the link and received a reply via her mobile phone that she was not able to check the post but would once she returned from a conference she was on.

My advice would be to cut Bari some slack. Issues will occur every day in business and if you bring them to the attention of the right people and allow a little time, the issue can usually be resolved without endless drama.
Jesus, dude. How did you train your lips to pucker whenever your knee jerks?
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Old 05-14-2010, 07:14 PM   #48
webair
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I never had an issue with moniker. Granted I only have about 50 domains with them, but their support is always around when i call or email support. I guess it's all in how you go about things ;)
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