you guys bitch about cross sales? I just got tricked by Network Solutions... - GoFuckYourself.com - Adult Webmaster Forum

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HELMY

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#1

you guys bitch about cross sales? I just got tricked by Network Solutions...

03-17-2010, 02:03 PM

So, I go in to transfer a few old domains over to NetSol.

I copy and paste the 6 domains, enter the transfer auth code for each and provide updated billing info and whatnot.

On the next page the domains are listed along with a "horizontal lever" next to each to control the number of renewal years.

So, I move the first domain's lever to 2 years and the rest of the domains get automatically shifted to 2 years.

Fine, somewhat logical.

Then I submit the order without paying close attention to the details on the confirmation page and guess what...

The levers represented ADDITIONAL YEARS on top of the standard 1-year renewal for each transfer.

So, we got dinged for 3 renewals per domain even though I thought I am specifying 2 years.

I can assure you thousands of NetSol customers are making the same mistake.

And guess what, I'm too busy to pick up the phone to deal with it.

Last edited by HELMY; 03-17-2010, 02:06 PM.

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closer

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#2

03-17-2010, 02:08 PM

This is hardly cross-selling to me, just up-selling, and you didn't pay attention on what is clearly written on your screen ... blame yourself!

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#3

03-17-2010, 02:09 PM

hire me and you wont have that problem again! LOLOL
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Brujah

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#4

03-17-2010, 02:13 PM

Uhh, yeah... that's nowhere near the same thing.

Free Premium Domain Lists and Tools at Clickmojo.com

For Sale: Obscenity.com
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HELMY

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#5

03-17-2010, 02:24 PM

don't get technical folks - they are similar - both are used to get the customer to spend more $$.

the issue is that they can be easily overlooked.

Last edited by HELMY; 03-17-2010, 02:37 PM.

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HELMY

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#6

03-17-2010, 02:25 PM

Originally posted by closer

This is hardly cross-selling to me, just up-selling, and you didn't pay attention on what is clearly written on your screen ... blame yourself!

I do blame myself, which is why I don't think cross sales are bad.

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notime

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#7

03-17-2010, 02:31 PM

In any business, not getting delivered what you expect and/or what was agreed upon, sucks donkey balls indeed.
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xxweekxx

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#8

03-17-2010, 02:33 PM

you've been NetSol'ed

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CybermedAndy

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#9

03-17-2010, 02:53 PM

Why anyone would want ANYTHING to do with Netsol is beyond me

Add some upsell items to your pages here!
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JFK

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#10

03-17-2010, 03:01 PM

Originally posted by HELMY

I do blame myself, which is why I don't think cross sales are bad.

get the whip and the hair shirt out

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#11

03-17-2010, 06:30 PM

http://www.youtube.com/watch?v=oHg5SJYRHA0

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Cyber Fucker

Hmm

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#12

03-17-2010, 06:33 PM

Naughty.
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GAMEFINEST

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#13

03-17-2010, 06:35 PM

netsol sucks donkey balls..

Compound interest.
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Doctor Feelgood

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#14

03-17-2010, 06:36 PM

Originally posted by HELMY

So, I go in to transfer a few old domains over to NetSol.

I copy and paste the 6 domains, enter the transfer auth code for each and provide updated billing info and whatnot.

On the next page the domains are listed along with a "horizontal lever" next to each to control the number of renewal years.

So, I move the first domain's lever to 2 years and the rest of the domains get automatically shifted to 2 years.

Fine, somewhat logical.

Then I submit the order without paying close attention to the details on the confirmation page and guess what...

The levers represented ADDITIONAL YEARS on top of the standard 1-year renewal for each transfer.

So, we got dinged for 3 renewals per domain even though I thought I am specifying 2 years.

I can assure you thousands of NetSol customers are making the same mistake.

And guess what, I'm too busy to pick up the phone to deal with it.

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AaronM

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#15

03-17-2010, 06:41 PM

Originally posted by HELMY

And guess what, I'm too busy to pick up the phone to deal with it.

Thank God you had the time to bring it to GFY's attention though.
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HandballJim

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#16

03-17-2010, 06:45 PM

I still have one domain at netsol and I will just renew it again for 10 years.

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#17

03-17-2010, 06:50 PM

I've been telling people about this for years... mainstream sites use these practices all the time.
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#18

03-17-2010, 07:00 PM

Next time use Moniker.

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SomeCreep

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#19

03-17-2010, 07:06 PM

Originally posted by Doctor Feelgood

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ArsewithClass

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#20

03-18-2010, 10:07 AM

Originally posted by notime

In any business, not getting delivered what you expect and/or what was agreed upon, sucks donkey balls indeed.

Agreed!

Yes, this was not like a cross sell but it certainly was disillusioning the customer. It obviously did not have a sign come up saying you have added 2 more years.

I suppose the only good thing here is, you can sit back and not worry about purchasing these sites in just 2 years
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pradaboy

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#21

03-18-2010, 10:19 AM

Why on Earth would you use NetSol anyway? That's about the worst choice possible.

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SmokeyTheBear

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#22

03-18-2010, 10:29 AM

Originally posted by closer

This is hardly cross-selling to me, just up-selling, and you didn't pay attention on what is clearly written on your screen ... blame yourself!

i dont think he actually claimed it was cross-selling, he said we bitch about cross-selling and showed how a mainstream site was tricky in its process.

If he was decieved it was deceptive, pretty simple to me. Like mcdonalds/burger king ads. The burgers are deceptive as you would never actually recieve a burger like that. Is it a crime ? maybe but probably not. Is it deceptive ? yes

There are obviously varying degrees of deceptiveness , some piss you off, some you can reasonably assume. Intent plays a big role too.

Like travel ads on tv for vegas or hawaii. They show the best of the best not the crackhead hookers shooting up in the alley's. The intent isn't to decieve but the reality is. With the burger ads the intent is too decieve but one can reasonably assume the burgers arent going to be the ones on the tv commercial.

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#23

03-18-2010, 10:33 AM

Originally posted by HELMY

I'm too busy to pick up the phone to deal with it.

but your not to busy to post on a novel on gfy

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fuzebox

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#24

03-18-2010, 10:34 AM

Mainstream is all about sneaking in upsells and cross sales and hidden terms...

I love the new "Express Payment" field when buying shit with godaddy.
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Mutt

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#25

03-18-2010, 10:37 AM

why on earth would you be transfering domains over to Network Solutions?

I moved my sites to Vacares Hosting. I've saved money, my hair is thicker, lost some weight too! Thanks Sly!
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HELMY

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#26

03-18-2010, 10:43 AM

Originally posted by Mutt

why on earth would you be transfering domains over to Network Solutions?

they offer sweetheart rates if you have enough domains with them.

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HELMY

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#27

03-18-2010, 10:45 AM

Originally posted by troncarver

but your not to busy to post on a novel on gfy

i make time whenever i'm inspired to share something with the community.

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V_RocKs

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#28

03-18-2010, 12:02 PM

That is fucked up!
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#29

03-18-2010, 03:33 PM

What level was the lever at to start with?

I noticed that Moniker has a default term of 2 years when you renew, but at least it's clear what "2 years" means... I bet some people still get caught by that though...
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#30

03-18-2010, 04:54 PM

You didn't notice the total amount to be charged was 3X more than it should be?
WG

I play with Google.
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PornMD

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#31

03-18-2010, 04:55 PM

GoDaddy was doing that precise thing for a while then stopped. NetSol is hurting for biz though - lots of other registrars taking biz from what used to be more or less a monopoly.

Want to crush it in mainstream with Facebook ads? Hit me up.
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Barefootsies

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#32

03-18-2010, 04:59 PM

Sweet Justice

Life is one big upsell no matter who it is.

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Link1 | Link2 | Link3

Enough Said.

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slavdogg

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#33

03-18-2010, 05:02 PM

let me be the first one to say,
ur an idiot for using NetSol

Adult Traffic for Sale
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RaiderCash_Dominik

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#34

03-18-2010, 05:04 PM

Originally posted by HELMY

So, I go in to transfer a few old domains over to NetSol.

I copy and paste the 6 domains, enter the transfer auth code for each and provide updated billing info and whatnot.

On the next page the domains are listed along with a "horizontal lever" next to each to control the number of renewal years.

So, I move the first domain's lever to 2 years and the rest of the domains get automatically shifted to 2 years.

Fine, somewhat logical.

Then I submit the order without paying close attention to the details on the confirmation page and guess what...

The levers represented ADDITIONAL YEARS on top of the standard 1-year renewal for each transfer.

So, we got dinged for 3 renewals per domain even though I thought I am specifying 2 years.

I can assure you thousands of NetSol customers are making the same mistake.

And guess what, I'm too busy to pick up the phone to deal with it.

This is not cross-sell dummy. REAL Cross-sell would be if you got charged $159.00 by some hosting company in Cyprus with URL hlp-senter5098.com and cancel button that doesn't work.
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HELMY

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#35

03-18-2010, 06:45 PM

Originally posted by RaiderCash_Dominik

This is not cross-sell dummy. REAL Cross-sell would be if you got charged $159.00 by some hosting company in Cyprus with URL hlp-senter5098.com and cancel button that doesn't work.

Oh ok, thank you.

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HELMY

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#36

03-18-2010, 06:52 PM

Originally posted by WiredGuy

You didn't notice the total amount to be charged was 3X more than it should be?
WG

It wasn't 3X more - it was 50% more.

For example, if the total was supposed to come out to $120, it came out to $180.

Easy to miss when you're multitasking.

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Relentless

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#37

03-18-2010, 07:17 PM

Try joining ESPN to become an 'Insider'

They charge a recurring monthly fee and there is NO possible way to cancel online. To end your subscription you need to find a phone number in the small print, call and wait on hold for a few minutes... and then argue with a customer service rep until he/she agrees to cancel your account.

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fuzebox

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#38

03-18-2010, 09:23 PM

Originally posted by Relentless

Try joining ESPN to become an 'Insider'

They charge a recurring monthly fee and there is NO possible way to cancel online. To end your subscription you need to find a phone number in the small print, call and wait on hold for a few minutes... and then argue with a customer service rep until he/she agrees to cancel your account.

It's crazy how much shit the mainstream world gets away with just because they aren't porn.
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lazycash

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#39

03-18-2010, 10:26 PM

Originally posted by Mutt

why on earth would you be transfering domains over to Network Solutions?

Lol, I had the exact same thought, had to re check the thread date to make sure it wasn't 2001.

"WTF, on google you can find the answer to every question in human history, EXCEPT how to convert cams..

Its crazy..."

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lazycash

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#40

03-18-2010, 10:27 PM

Originally posted by HELMY

they offer sweetheart rates if you have enough domains with them.

So what was this so called sweetheart rate, I bet it was still twice as much as registrars who are far better than Netsol.

"WTF, on google you can find the answer to every question in human history, EXCEPT how to convert cams..

Its crazy..."

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BIGTYMER

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#41

03-19-2010, 01:56 AM

Those tricky sliders.
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#42

03-19-2010, 07:55 AM

Originally posted by HELMY

I do blame myself, which is why I don't think cross sales are bad.

Yea, because trying to take money out of people's pocket by taking advantage of "things they didn't notice" is always how I'd like to pay my mortgage...

Nothing dishonest about that, after all he could have CAUGHT us...

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HELMY

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#43

03-19-2010, 08:30 AM

Originally posted by TarPy

Yea, because trying to take money out of people's pocket by taking advantage of "things they didn't notice" is always how I'd like to pay my mortgage...

Nothing dishonest about that, after all he could have CAUGHT us...

Wake up buddy, these practices are all around us (online porn, real estate, travel, etc.) - you yourself are profiting from these same practices whether you want to believe it or not.

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fatfoo

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#44

03-19-2010, 08:37 AM

Tricked by Network Solutions... Good luck with that, HELMY.

Send me an email: [email protected]
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