you guys bitch about cross sales? I just got tricked by Network Solutions... - GoFuckYourself.com

HELMY · 03-17-2010, 03:03 PM

So, I go in to transfer a few old domains over to NetSol.

I copy and paste the 6 domains, enter the transfer auth code for each and provide updated billing info and whatnot.

On the next page the domains are listed along with a "horizontal lever" next to each to control the number of renewal years.

So, I move the first domain's lever to 2 years and the rest of the domains get automatically shifted to 2 years.

Fine, somewhat logical.

Then I submit the order without paying close attention to the details on the confirmation page and guess what...

The levers represented ADDITIONAL YEARS on top of the standard 1-year renewal for each transfer.

So, we got dinged for 3 renewals per domain even though I thought I am specifying 2 years.

I can assure you thousands of NetSol customers are making the same mistake.

And guess what, I'm too busy to pick up the phone to deal with it.

closer · 03-17-2010, 03:08 PM

This is hardly cross-selling to me, just up-selling, and you didn't pay attention on what is clearly written on your screen ... blame yourself!

dropped9 · 03-17-2010, 03:09 PM

hire me and you wont have that problem again! LOLOL

Brujah · 03-17-2010, 03:13 PM

Uhh, yeah... that's nowhere near the same thing.

HELMY · 03-17-2010, 03:24 PM

don't get technical folks - they are similar - both are used to get the customer to spend more $$.

the issue is that they can be easily overlooked.

HELMY · 03-17-2010, 03:25 PM

Quote:

Originally Posted by closer

This is hardly cross-selling to me, just up-selling, and you didn't pay attention on what is clearly written on your screen ... blame yourself!

I do blame myself, which is why I don't think cross sales are bad.

notime · 03-17-2010, 03:31 PM

In any business, not getting delivered what you expect and/or what was agreed upon, sucks donkey balls indeed.

xxweekxx · 03-17-2010, 03:33 PM

you've been NetSol'ed

CybermedAndy · 03-17-2010, 03:53 PM

Why anyone would want ANYTHING to do with Netsol is beyond me

JFK · 03-17-2010, 04:01 PM

Quote:

Originally Posted by HELMY

I do blame myself, which is why I don't think cross sales are bad.

get the whip and the hair shirt out

xmas13 · 03-17-2010, 07:30 PM

https://youtube.com/watch?v=oHg5SJYRHA0

Cyber Fucker · 03-17-2010, 07:33 PM

Naughty.

GAMEFINEST · 03-17-2010, 07:35 PM

netsol sucks donkey balls..

Doctor Feelgood · 03-17-2010, 07:36 PM

Quote:

Originally Posted by HELMY

So, I go in to transfer a few old domains over to NetSol.

I copy and paste the 6 domains, enter the transfer auth code for each and provide updated billing info and whatnot.

On the next page the domains are listed along with a "horizontal lever" next to each to control the number of renewal years.

So, I move the first domain's lever to 2 years and the rest of the domains get automatically shifted to 2 years.

Fine, somewhat logical.

Then I submit the order without paying close attention to the details on the confirmation page and guess what...

The levers represented ADDITIONAL YEARS on top of the standard 1-year renewal for each transfer.

So, we got dinged for 3 renewals per domain even though I thought I am specifying 2 years.

I can assure you thousands of NetSol customers are making the same mistake.

And guess what, I'm too busy to pick up the phone to deal with it.

AaronM · 03-17-2010, 07:41 PM

Quote:

Originally Posted by HELMY

And guess what, I'm too busy to pick up the phone to deal with it.

Thank God you had the time to bring it to GFY's attention though.

HandballJim · 03-17-2010, 07:45 PM

I still have one domain at netsol and I will just renew it again for 10 years.

D Ghost · 03-17-2010, 07:50 PM

I've been telling people about this for years... mainstream sites use these practices all the time.

DaddyHalbucks · 03-17-2010, 08:00 PM

Next time use Moniker.

SomeCreep · 03-17-2010, 08:06 PM

Quote:

Originally Posted by Doctor Feelgood

ArsewithClass · 03-18-2010, 11:07 AM

Quote:

Originally Posted by notime

In any business, not getting delivered what you expect and/or what was agreed upon, sucks donkey balls indeed.

Agreed!

Yes, this was not like a cross sell but it certainly was disillusioning the customer. It obviously did not have a sign come up saying you have added 2 more years.

I suppose the only good thing here is, you can sit back and not worry about purchasing these sites in just 2 years

pradaboy · 03-18-2010, 11:19 AM

Why on Earth would you use NetSol anyway? That's about the worst choice possible.

SmokeyTheBear · 03-18-2010, 11:29 AM

Quote:

Originally Posted by closer

This is hardly cross-selling to me, just up-selling, and you didn't pay attention on what is clearly written on your screen ... blame yourself!

i dont think he actually claimed it was cross-selling, he said we bitch about cross-selling and showed how a mainstream site was tricky in its process.

If he was decieved it was deceptive, pretty simple to me. Like mcdonalds/burger king ads. The burgers are deceptive as you would never actually recieve a burger like that. Is it a crime ? maybe but probably not. Is it deceptive ? yes

There are obviously varying degrees of deceptiveness , some piss you off, some you can reasonably assume. Intent plays a big role too.

Like travel ads on tv for vegas or hawaii. They show the best of the best not the crackhead hookers shooting up in the alley's. The intent isn't to decieve but the reality is. With the burger ads the intent is too decieve but one can reasonably assume the burgers arent going to be the ones on the tv commercial.

troncarver · 03-18-2010, 11:33 AM

Quote:

Originally Posted by HELMY

I'm too busy to pick up the phone to deal with it.

but your not to busy to post on a novel on gfy

fuzebox · 03-18-2010, 11:34 AM

Mainstream is all about sneaking in upsells and cross sales and hidden terms...

I love the new "Express Payment" field when buying shit with godaddy.

Mutt · 03-18-2010, 11:37 AM

why on earth would you be transfering domains over to Network Solutions?

HELMY · 03-18-2010, 11:43 AM

Quote:

Originally Posted by Mutt

why on earth would you be transfering domains over to Network Solutions?

they offer sweetheart rates if you have enough domains with them.

HELMY · 03-18-2010, 11:45 AM

Quote:

Originally Posted by troncarver

but your not to busy to post on a novel on gfy

i make time whenever i'm inspired to share something with the community.

V_RocKs · 03-18-2010, 01:02 PM

That is fucked up!

rowan · 03-18-2010, 04:33 PM

What level was the lever at to start with?

I noticed that Moniker has a default term of 2 years when you renew, but at least it's clear what "2 years" means... I bet some people still get caught by that though...

WiredGuy · 03-18-2010, 05:54 PM

You didn't notice the total amount to be charged was 3X more than it should be?
WG

PornMD · 03-18-2010, 05:55 PM

GoDaddy was doing that precise thing for a while then stopped. NetSol is hurting for biz though - lots of other registrars taking biz from what used to be more or less a monopoly.

Barefootsies · 03-18-2010, 05:59 PM

Life is one big upsell no matter who it is.

slavdogg · 03-18-2010, 06:02 PM

let me be the first one to say,
ur an idiot for using NetSol

RaiderCash_Dominik · 03-18-2010, 06:04 PM

Quote:

Originally Posted by HELMY

So, I go in to transfer a few old domains over to NetSol.

I copy and paste the 6 domains, enter the transfer auth code for each and provide updated billing info and whatnot.

On the next page the domains are listed along with a "horizontal lever" next to each to control the number of renewal years.

So, I move the first domain's lever to 2 years and the rest of the domains get automatically shifted to 2 years.

Fine, somewhat logical.

Then I submit the order without paying close attention to the details on the confirmation page and guess what...

The levers represented ADDITIONAL YEARS on top of the standard 1-year renewal for each transfer.

So, we got dinged for 3 renewals per domain even though I thought I am specifying 2 years.

I can assure you thousands of NetSol customers are making the same mistake.

And guess what, I'm too busy to pick up the phone to deal with it.

This is not cross-sell dummy. REAL Cross-sell would be if you got charged $159.00 by some hosting company in Cyprus with URL hlp-senter5098.com and cancel button that doesn't work.

HELMY · 03-18-2010, 07:45 PM

Quote:

Originally Posted by RaiderCash_Dominik

This is not cross-sell dummy. REAL Cross-sell would be if you got charged $159.00 by some hosting company in Cyprus with URL hlp-senter5098.com and cancel button that doesn't work.

Oh ok, thank you.

HELMY · 03-18-2010, 07:52 PM

Quote:

Originally Posted by WiredGuy

You didn't notice the total amount to be charged was 3X more than it should be?
WG

It wasn't 3X more - it was 50% more.

For example, if the total was supposed to come out to $120, it came out to $180.

Easy to miss when you're multitasking.

Relentless · 03-18-2010, 08:17 PM

Try joining ESPN to become an 'Insider'

They charge a recurring monthly fee and there is NO possible way to cancel online. To end your subscription you need to find a phone number in the small print, call and wait on hold for a few minutes... and then argue with a customer service rep until he/she agrees to cancel your account.

fuzebox · 03-18-2010, 10:23 PM

Quote:

Originally Posted by Relentless

Try joining ESPN to become an 'Insider'

They charge a recurring monthly fee and there is NO possible way to cancel online. To end your subscription you need to find a phone number in the small print, call and wait on hold for a few minutes... and then argue with a customer service rep until he/she agrees to cancel your account.

It's crazy how much shit the mainstream world gets away with just because they aren't porn.

lazycash · 03-18-2010, 11:26 PM

Quote:

Originally Posted by Mutt

why on earth would you be transfering domains over to Network Solutions?

Lol, I had the exact same thought, had to re check the thread date to make sure it wasn't 2001.

lazycash · 03-18-2010, 11:27 PM

Quote:

Originally Posted by HELMY

they offer sweetheart rates if you have enough domains with them.

So what was this so called sweetheart rate, I bet it was still twice as much as registrars who are far better than Netsol.

BIGTYMER · 03-19-2010, 02:56 AM

Those tricky sliders.

TarPy · 03-19-2010, 08:55 AM

Quote:

Originally Posted by HELMY

I do blame myself, which is why I don't think cross sales are bad.

Yea, because trying to take money out of people's pocket by taking advantage of "things they didn't notice" is always how I'd like to pay my mortgage...

Nothing dishonest about that, after all he could have CAUGHT us...

HELMY · 03-19-2010, 09:30 AM

Quote:

Originally Posted by TarPy

Yea, because trying to take money out of people's pocket by taking advantage of "things they didn't notice" is always how I'd like to pay my mortgage...

Nothing dishonest about that, after all he could have CAUGHT us...

Wake up buddy, these practices are all around us (online porn, real estate, travel, etc.) - you yourself are profiting from these same practices whether you want to believe it or not.

fatfoo · 03-19-2010, 09:37 AM

Tricked by Network Solutions... Good luck with that, HELMY.

03-17-2010, 03:03 PM	#1
HELMY Confirmed User Join Date: Aug 2002 Posts: 494	you guys bitch about cross sales? I just got tricked by Network Solutions... So, I go in to transfer a few old domains over to NetSol. I copy and paste the 6 domains, enter the transfer auth code for each and provide updated billing info and whatnot. On the next page the domains are listed along with a "horizontal lever" next to each to control the number of renewal years. So, I move the first domain's lever to 2 years and the rest of the domains get automatically shifted to 2 years. Fine, somewhat logical. Then I submit the order without paying close attention to the details on the confirmation page and guess what... The levers represented ADDITIONAL YEARS on top of the standard 1-year renewal for each transfer. So, we got dinged for 3 renewals per domain even though I thought I am specifying 2 years. I can assure you thousands of NetSol customers are making the same mistake. And guess what, I'm too busy to pick up the phone to deal with it. __________________ XBIZ™ \| The Industry Source Last edited by HELMY; 03-17-2010 at 03:06 PM..

03-17-2010, 03:13 PM	#4
Brujah Beer Money Baron Industry Role: Join Date: Jan 2001 Location: brujah / gmail Posts: 22,157	Uhh, yeah... that's nowhere near the same thing. __________________ Free Premium Domain Lists and Tools at Clickmojo.com For Sale: Obscenity.com

03-17-2010, 03:24 PM	#5
HELMY Confirmed User Join Date: Aug 2002 Posts: 494	don't get technical folks - they are similar - both are used to get the customer to spend more $$. the issue is that they can be easily overlooked. __________________ XBIZ™ \| The Industry Source Last edited by HELMY; 03-17-2010 at 03:37 PM..

03-17-2010, 03:33 PM	#8
xxweekxx Confirmed User Join Date: Oct 2002 Posts: 6,780	you've been NetSol'ed __________________ _________________ I am the best

03-17-2010, 03:53 PM	#9
CybermedAndy Confirmed User Join Date: Jul 2004 Location: Vancouver Posts: 4,170	Why anyone would want ANYTHING to do with Netsol is beyond me __________________ Add some upsell items to your pages here!

03-17-2010, 03:08 PM	#2
closer Confirmed User Industry Role: Join Date: Sep 2005 Location: ICQ :: 34739932 :: Les Pays-Bas Posts: 1,707	This is hardly cross-selling to me, just up-selling, and you didn't pay attention on what is clearly written on your screen ... blame yourself!

03-17-2010, 03:09 PM	#3
dropped9 Registered User Industry Role: Join Date: Jan 2001 Location: Your moms box Posts: 26,727	hire me and you wont have that problem again! LOLOL

03-17-2010, 03:31 PM	#7
notime Confirmed User Industry Role: Join Date: Jun 2003 Location: cyberspace Posts: 8,022	In any business, not getting delivered what you expect and/or what was agreed upon, sucks donkey balls indeed.

03-17-2010, 07:30 PM	#11
xmas13 Confirmed User Join Date: Dec 2004 Location: GFY Posts: 5,176	https://youtube.com/watch?v=oHg5SJYRHA0

03-17-2010, 07:33 PM	#12
Cyber Fucker Hmm Industry Role: Join Date: Sep 2005 Location: On an endless road around the world for rock and roll. Posts: 12,642	Naughty. __________________

03-17-2010, 07:35 PM	#13
GAMEFINEST Make STACK$ Industry Role: Join Date: Nov 2006 Location: sexy time Posts: 14,439	netsol sucks donkey balls.. __________________ Compound interest.

03-17-2010, 07:45 PM	#16
HandballJim Confirmed User Industry Role: Join Date: Sep 2008 Location: NYC Posts: 4,024	I still have one domain at netsol and I will just renew it again for 10 years. __________________ HOW I MAKE LOTS OF $$$

03-17-2010, 07:50 PM	#17
D Ghost null Industry Role: Join Date: May 2006 Posts: 9,820	I've been telling people about this for years... mainstream sites use these practices all the time.

03-17-2010, 08:00 PM	#18
DaddyHalbucks A freakin' legend! Industry Role: Join Date: Feb 2004 Location: Las Vegas, Nevada USA Posts: 18,975	Next time use Moniker. __________________ Boner Money

03-18-2010, 11:19 AM	#21
pradaboy sell me your banners Industry Role: Join Date: Dec 2003 Location: on the tubes Posts: 12,931	Why on Earth would you use NetSol anyway? That's about the worst choice possible. __________________ Media Buyer - Sell me your traffic! FREE to register domains... Better than 99% of the crap sold here!

03-18-2010, 11:34 AM	#24
fuzebox making it rain Industry Role: Join Date: Oct 2003 Location: seattle Posts: 22,137	Mainstream is all about sneaking in upsells and cross sales and hidden terms... I love the new "Express Payment" field when buying shit with godaddy.

03-18-2010, 11:37 AM	#25
Mutt Too lazy to set a custom title Industry Role: Join Date: Sep 2002 Posts: 34,431	why on earth would you be transfering domains over to Network Solutions? __________________ I moved my sites to Vacares Hosting. I've saved money, my hair is thicker, lost some weight too! Thanks Sly!

03-18-2010, 01:02 PM	#28
V_RocKs Damn Right I Kiss Ass! Industry Role: Join Date: Dec 2003 Location: Cowtown, USA Posts: 32,422	That is fucked up!

03-18-2010, 04:33 PM	#29
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	What level was the lever at to start with? I noticed that Moniker has a default term of 2 years when you renew, but at least it's clear what "2 years" means... I bet some people still get caught by that though...

03-18-2010, 05:54 PM	#30
WiredGuy Pounding Googlebot Industry Role: Join Date: Aug 2002 Location: Canada Posts: 34,486	You didn't notice the total amount to be charged was 3X more than it should be? WG __________________ I play with Google.

03-18-2010, 05:55 PM	#31
PornMD Mainstream Businessman Industry Role: Join Date: Jan 2007 Location: San Diego Posts: 9,291	GoDaddy was doing that precise thing for a while then stopped. NetSol is hurting for biz though - lots of other registrars taking biz from what used to be more or less a monopoly. __________________ Want to crush it in mainstream with Facebook ads? Hit me up.

03-18-2010, 05:59 PM	#32
Barefootsies Choice is an Illusion Industry Role: Join Date: Feb 2005 Location: Land of Obama Posts: 42,635	Sweet Justice Life is one big upsell no matter who it is. __________________ Should You Email Your Members? Link1 \| Link2 \| Link3 Enough Said. "Would you rather live like a king for a year or like a prince forever?"

03-18-2010, 06:02 PM	#33
slavdogg Confirmed User Join Date: Jan 2001 Posts: 3,570	let me be the first one to say, ur an idiot for using NetSol __________________ Adult Traffic for Sale

03-18-2010, 08:17 PM	#37
Relentless www.EngineFood.com Industry Role: Join Date: Aug 2006 Posts: 5,697	Try joining ESPN to become an 'Insider' They charge a recurring monthly fee and there is NO possible way to cancel online. To end your subscription you need to find a phone number in the small print, call and wait on hold for a few minutes... and then argue with a customer service rep until he/she agrees to cancel your account.

03-19-2010, 02:56 AM	#41
BIGTYMER Junior Achiever Industry Role: Join Date: Nov 2004 Location: Walled Garden Posts: 17,066	Those tricky sliders.

03-19-2010, 09:37 AM	#44
fatfoo ICQ:649699063 Industry Role: Join Date: Mar 2003 Posts: 27,763	Tricked by Network Solutions... Good luck with that, HELMY. __________________ Send me an email: [email protected]