OK VGeorgie, I will rephrase then.

There is something wrong at CCBill, whether it is the scrub or a system that was never meant to handle the sheer volume of consumer, affiliates and sites, or whatever, but with this many ppl saying something is screwed there has to be something going on.

I forward all emails directly to my phone now. I just started that and it has caused me to have rapid heart beats, high blood pressure, and very moody.

What would you classify this as?...

You are receiving this email to let you know that xxx xxxxx attempted to
subscribe to account 935699-0000 and was declined due to We are unable to process
your transaction at this time. Please try again at a later time..

Customer Name: xxx xxxxx
E-mail address: [email protected]

************************************************** ********
Billing services provided by CCBILL,LLC [email protected]

************************************************** ********

Something is wrong!!!

id be interested to know if anyone tried to do a test signup that didnt go through

The past 3 days have been totally fucked for me but it's not just CCBill.

I have couple oif cards that have never been used for signups, give me a couple urls, not from the same account. IE two different ppl two different accounts.

mmcfadden ICQ me the url to the site that gyou got that email for I will try it.

That is if CCBill won't have a hissy fit....

I have done over a dozen test signups over the past year with CCbill sites, and have been rejected on the majority of them.. I get a message saying "I have tried joining too many times" even though I havent tried to join a site for weeks, I also get the message that "my card has been declined and to try back later". :mad:

When I do a test signup on my Verotel sites I never get rejected!!!:)

Corvette, TURN DOWN THE SCRUBOMETER!!!!!!!!!:helpme

AGREED.

We have been with CCBill for 6-7 years now. Sales are good and support is perfect. Even better, our end users trust CCBill so repeat sales are a snap. Any newbies bitching at CCBill would do justice to their own business to look for other reasons why sales may be slower than expected.

Did it ever cross your mind that the scrub on older sites with more history may not be as tough. Don't know if that is actually the case but it makes sense when you think about it.

Another thing are all these ppl that are complaining sending traffic through NATs or whatever or are they using the CCBill links and non refferer links. If it is the latter then the answer is obvious, if that isn't the case then you are back at square one.

True, its been shit all across the board for me the last few days.

post uniques for the last 3 days, then form submissions, then approvals or in all due respect

STFU

First off, I'd classify it as a pain in the ass. I hate it when that happens. You can only hope the surfer will indeed come back and try again. (In my experience they often do, and usually it's okay.)

Second, I also have a mainstream business where I take credit cards. I have a telephone terminal for manually processing the cards. I'd say 1 in 5 or so times the call doesn't go through. The computer just doesn't pick up. About 1 in 10 I'll get other responses, like "unable to reach host" or "Service busy," or a bunch of other things.

(Note that my merchant account is not processed through CCBill. I use an outfit called Elavon, used to be Nova.)

When a processor authorizes a credit card there are a lot of organizations involved, including the cardholder's bank. If any one of these outfitrs is temporarily unavailable then the charge won't go through. I have the benefit of trying again in 10-15 minutes, but CCBill does not.

Either that or it's the effects of Nibiru, which is coming in 2012. So you really only have to keep your Web site going until then. Prepare a sacrifice to Marduk. It might help.

Maybe you're right, but I don't think CCBill is billing for many more sites than they were at the end of 2007 or early 2008. Probably fewer because a bunch of sites have disappeared.

No one complained about CCBill then because people were still buying things. I regularly had $800-900 days, and once a week had $1500 days. Not bad for a one-person site and only internal organic traffic.

Maybe CCBill has turned up a scrub setting, though I'm not getting that in the denial emails I review. I DO believe they are processing the same or even fewer sites than two years ago. That leaves two things:

1. Consumers aren't spending because they don't have the money. That's MY situation, so why wouldn't it be for other people too? I'm eating in tonight because I can't afford McDonald's.

2. The banks are tightening up. This worry keeps me awake at night. Wife and I tried to get a few thousand additional credit line so we could redo a bathroom. Got turned down, despite never being late on a payment, and having the card for some 20 years. Bank rep apologized, and said it was the result of the current economy. Banks are being more careful.

BUT... I do agree we shouldn't blindly assume everything is okay at CCBill. My first post on this talked about manually reviewing data and inspecting our accounts. That only makes sense, and I think we should all be mindful of watching over out respective castles.

Have a mainstream business myself and can tell you I process hundreds of transactions a week with Sterling and have NEVER had that happen, not once, in three years, the first two of which I was with another company. So you either need a new Merchant processor or I call bullshit!

Nope, no BS. Since it's easy to just resend the data it's never really bothered me. You might just be a lucky one. It happens occasionally when I buy something at a store I figured it's fairly normal.

Since you have a merchant account, and you appear to be doing volume, why not ask that they carry your high risk business? I don't do enough volume to justify it, but you could be saving yourself a ton of money, and cut out CCBill altogether.

I already have cut CCBill out, Zombaio does pretty well for me, but on the affiliate side there are a ton of CCBill sites out there that would be worth me pushing and I would love to be sending traffic too if it wasn't for the CCBill roller coaster ride.

As for having my own high risk account, Sterling won't do high risk, I have asked. But on the same token, when have your own high risk internet merchant account there is a ton of stuff you have to do that doesn't ever come up with a mainstream brick and mortar account. To much hassle.

But seriously, I would look at a new merchant processor if you are having these kind of issues, I have never heard of that many problems with getting transactions thru.

So you have an earnings history of thousands per week, but cant get an extra few thousand from the bank? seems odd...:Oh crap

Sounds more like todays bad economy.

Flurry of activity for anyone else today, after a catastrophic week?

Nothing here, zero...:Oh crap

yep... lots of rebills today! wierd.

Yes, and I sort of expected it because it's a Friday, a payday.

The next few weeks will be very much Goldfish's roller coaster because of Spring Break. Typically a spotty time because school's out for a week.

It's been a little better the last few days for me. The mysterious scrub machine always makes me nervous though...

Sales are back to normal today. So strange.

Nothing special happening here.

things did get better as of late, weren't squeezing the water hose as tight.

Turn those emails OFF!!!!...I did it years ago..

Believe me, you don't even miss the emails and you're spared the grief....The ONLY stat that I really care about is the weekly check amount.

Only those two things? Man, Are you really not aware of the current situation of the adult business.

Just a hint: WHO Will buy something they can get for free?


:2 cents:

and someone say i have so much time on my hands

Well then, why do my sites and the other sites I promote that use other processors like Verotel still convert as good as ever??

Yes, its mainly the 2 things he mentioned. Tubes don't have much to do with bank denials and surfers spending less on porn. But keep blaming them for your bad sales, if that helps you.

Thanks, you said it for me. I don't think the tubes have much to do with the CCBill "Roller Coaster."

Well I can't answer that and I wish I knew the answer because if I did I'd jump over to Verotel, pay $750 for yet another VISA approval crock, and feel good about the investment.

Since I monitor all the declines, I'm not seeing a lot due to scrub or bank refusal. So, at least for me, if my sales are down right now, it's A) the economy, B) me. I don't see how switching processors is going to help in this case.

I'll be keeping an eye out for strange CCBill behavior, but unless they are suppressing the scrub emails, then people just aren't hitting the Buy Now button.

If CCBill IS suppressing scrub emails, then that's clearly fraudulent. I'm NOT calling fraud, just pointing out that would be a serious breach of ethics, and likely actionable legally, up to and including some nasty class action lawsuits. For this reason, I doubt they are doing it.

There's no reason for them to take that massive amount of business risk, so about the only thing remaining is 10 people wanted to sign up to my site yesterday and did, and so far only two people wanted to today. Why the huge difference?? Don't have a clue.

BTW, the site in your sig is getting flagged by Firefox as a "Reported Attack Site." Google has it on its Shit List, as well. Safe browsing tool shows the site as not currently suspicious, but says "Of the 844 pages we tested on the site over the past 90 days, 8 page(s) resulted in malicious software". The Shit List warning is still on the Google page listings, and Firefox is still blocking access.

I have a big problem with CCBILL right now...

My problem will be on this board if not fixed ASAP...

Mark, Paul, whoever... Please fix my problem!!!

1) I never blamed the tubes, in fact, I don't think they have any impact in sales at all.

2) My sales are not bad. Maybe yours are. In fact, I'm sure yours are, ANDREJ. So, keep that bad attitude over the boards, if that helps at all.

Made the move last week and yep sales went back to pretty much normal. Came back to ccbill as primary yesterday and my form submissions were 1.19% for 1 sale. I'm going to try some form changes and see if that helps but this will be my last attempt if nothing changes I'll be forced to move to the other processor.

I know when I switched from CCbill to Verotel a few years back the sales jumped immediately and have stayed consistant ever since with no chargeback issues. I think if CCbill keep scrubbing like this many more will be leaving for greener pastures...

last two weeks were good, weekend was great, no chargebacks, everything fine at the moment. Hope your problems get fixed soon mmcfadden, the ccbill support is fast in most cases.

I noticed something else the other day... we get on average 1-2 telephone sales per week - they are basically non-existent, we had a poor credit card sales day on friday but 4 telephone sales in 1 day - that is unheard of in our entire history... what does that say?? my theory is people were struggling to signup and take the telephone route to pay as a last resort as they get fed up - anyone else ever experienced this?

good luck, bro.

yes to the telephone

I'v had a thought that perhaps is not helping matters too..its a long shot and not saying this is the main course for lack of signups...

Recently banks have upped their security checks when you make a purchase online, and will use myself as a example, say I order a domino pizza onlne, after submitting the order I will get a page come up with my bank logo (the visa verified thing which has been about a while now) and enter my password that I used to login to my online banking to complete the transaction, thing is I have never signed up to a ccbill site so don't know if a surfer gets this with ccbill or does it depend on the surfers bank/cc card and will always get that verify page up regardless of what or where hes buying? so wondering if thats the case, you are getting the click to form show up in your stats but no signup...

The other thing my bank does now, if I made a few online transaction in a short period, I get a phone call asking if I can verify that it was me that made those transactions, and they rattle off the list of last 5 transation names that appear on my statements...just wondering what would happened if I said no (when it was me) and ask to be rufunded for it? hence giving someone a chargeback on that transaction?

not saying this is the problem but add it to how things are going its not boding well...

Same Here!!
Never seen that in the last 3 years?!

Why are you jumping on me? My sales are good and I never blamed bad sales on tubes, so whats your problem with me?

:2 cents:

Awful march and awful april.
Very sweet January with another sponsor.
I'm nearly sure there is something wrong somewhere.

ccbill needs money more than you :2 cents:
everything is fine for them as they always say

PaulK has all the answers. He can make sure all your sales stay where they are at. Give him a call or icq and know that you will now be in good hands

amen ...

i'll try to vote with my hits

Sales are low all around.

yes but no...

It's sometimes more than decent with other sponsors (i have two good example that i won(won't post here), but with ccbill i have -30% since March or even January.

this is what i see:
The previous years and usually i had nearly the same amount of sales as now.
There was just a tiny difference:
From time to time instead of having a 1 or 2 new sales per day, i had 4 to 7 sales per day, without a correlated traffic (it was pretty frequent).
I suppose here that some transactions were checked and added to the stats.
The problem is that it don't happens anymore.
So what could happend ?
I bet that these transactions are now .... declined ?