Webair Support Fuckin sucks..... - GoFuckYourself.com

SuzzyQ · 01-06-2010, 04:58 PM

I opened a support ticket over 6 hours ago and those morons merged it with a ticket that was closed months ago... And here is the best part, Because its on a virtual account, Telephone support is not available....

Fuck you Webair

Domain Broker · 01-06-2010, 05:01 PM

I take it you moved away from them?

xxweekxx · 01-06-2010, 05:01 PM

another webair sucks thread.lol theres 100s on this forum.. weird how people stick with em

Va2k · 01-06-2010, 05:01 PM

Get a dedicated! They are cheap.

SuzzyQ · 01-06-2010, 05:02 PM

Quote:

Originally Posted by Domain Broker

I take it you moved away from them?

If it wasnt for the fact that its a little used account and site, with little traffic (about 5K a day) I would in a heartbeat. Our high traffic sites are sitting somewhere else.

RayBonga · 01-06-2010, 05:04 PM

sucks ass, sorry to hear about it

SuzzyQ · 01-06-2010, 05:07 PM

Quote:

Originally Posted by Fungus

Get a dedicated! They are cheap.

Thought about it. Ran the numbers and it wouldn't be cost effective.

Fat Panda · 01-06-2010, 05:09 PM

Thats too bad, hope it gets handled

Jack OAT · 01-06-2010, 05:09 PM

Quote:

Originally Posted by SuzzyQ

Thought about it. Ran the numbers and it wouldn't be cost effective.

How do the numbers look when your site is down all day? 5K per day is too much for a virtual to handle if it were my decision.

Barefootsies · 01-06-2010, 05:11 PM

Quote:

Originally Posted by SuzzyQ

Webair Support Fuckin sucks.....

SuzzyQ · 01-06-2010, 05:26 PM

Quote:

Originally Posted by Jack OAT

How do the numbers look when your site is down all day? 5K per day is too much for a virtual to handle if it were my decision.

The account is used for 'off site storage' for my husbands photography business. He put a (legal) tube site on it to pay for the hosting. Which it does monthly.

We have not had any problems with it until shithead messed with the index.php file earlier and now he needs that restored from the backup.

You would think it would be a quick and easy fix right?..

SuzzyQ · 01-06-2010, 05:27 PM

Quote:

Originally Posted by Barefootsies

And I hope you get a bad case of Athlete's foot

JimmiDean · 01-06-2010, 05:29 PM

We use it and have been very happy.
But then again we have dedicated this may be a case of you get what you pay for.
Not arguing just saying in our case they have been stellar.

AdultEUhost · 01-06-2010, 05:46 PM

get a nice deal for a dedicated and merge all your sites onto it, that should make it cost effective

SuzzyQ · 01-06-2010, 05:49 PM

Gerard just called my shithead husband and all fixed. I wonder how fast m husband can dodge flying objects.

Oracle Porn · 01-06-2010, 05:51 PM

Oh talking to a female about technical hosting stuff....that's like letting a female drive a car....on the road!

glad it was resolved, please make sure only your husband, or anyone else who was born with a penis open all future tickets from now on.....

Domain Broker · 01-06-2010, 05:51 PM

Quote:

Originally Posted by SuzzyQ

Gerard just called my shithead husband

greg80 · 01-06-2010, 06:03 PM

Never took more than few minutes to have my tickets answered. Weird way of communication you have here. You fuck something up, expect them to fix it and even say that they suck.

What about calling your husband a shithead? If you are married to a shithead, what does that make you than?

digifan · 01-06-2010, 07:31 PM

Vps is the best.. free live support, always nice and helpful and fast, I am sure you can afford that. I am so happy with them.

SpeakEasy · 01-06-2010, 07:40 PM

You can get a cheap virtual account at phatservers and that will be much better bang for your 10 bucks..

Vendzilla · 01-06-2010, 08:08 PM

you put a tube site on a Virtual host?
I have never had a problem that wasn't jumped on pretty fast, if it's something big, contact Gerard, he'll get it done

miss_bellabellini · 01-06-2010, 08:09 PM

Use their online chat support, they always get back to me in 5 minutes or less that way.

Oracle Porn · 01-06-2010, 08:12 PM

Quote:

Originally Posted by miss_bellabellini

Use their online chat support, they always get back to me in 5 minutes or less that way.

problem is those $10 accounts don't have online chat support, if they did they would sit and chat there thru the day

miss_bellabellini · 01-06-2010, 08:13 PM

Quote:

Originally Posted by Oracle Porn

Oh talking to a female about technical hosting stuff....that's like letting a female drive a car....on the road!

glad it was resolved, please make sure only your husband, or anyone else who was born with a penis open all future tickets from now on.....

I hope you don't actually work for webair because a professional employee shouldn't make comments like that, even if you are 'joking'.

Dennis69 · 01-06-2010, 08:39 PM

Quote:

Originally Posted by SuzzyQ

I And here is the best part, Because its on a virtual account, Telephone support is not available....

Holy Fuck... you have to be kidding me right!!! A customer is a customer no matter what the price!!!!!
Any other webhosts pull this stupid stunt so I never do biz with them?
Thats why I've been with Phatservers for 9 years or so now!
I wouldn't touch Webair with a 100 foot pole!!!!!!!

critical · 01-06-2010, 08:41 PM

OMG another host bashing thread. Yawn. LOL SO true though that the host should be there when you need them to fix problems! critical.net might be a better fit if you cant make peace with your current home.

Robocrop · 01-06-2010, 10:07 PM

I signed up with Webair, tried to get a blog up, nothing worked...error trying to start a db, error no matter what I did. So I asked for a termination and told them I didnt care about the $10.

Now they have tried to bill me 2 times, I have never ever used any bw nor anything else, their tech guy just stopped replying to me so after 1.5 weeks I didnt care much about their business. ( Thats my experience with Webair, but maybe I am just spoiled with Way3.com

BillyHoe · 01-06-2010, 10:12 PM

You get what you pay for. If you take your business serious get a serious host or a serious plan.

just my

split_joel · 01-06-2010, 10:22 PM

I am sure it was a mistake and although you were down I am sure webair will take cure of u more often then not. Mike runs a good show over there. Best of luck.

01-07-2010, 03:08 AM

HUGE FAN OF WEBAIR. . but their support has slipped this week!

tranza · 01-07-2010, 09:28 AM

Webair has always been great for me...hope they solve your problem soon..

burntfilm · 01-07-2010, 09:56 AM

man, I have been on webair for over a year and had no problems like this with support. I have noticed that these threads always involve virtual accounts not having phone support, though... Maybe they should add a few bucks to the price and include phone support to cover it. Otherwise, Ketan is the man!!

Vendzilla · 01-07-2010, 11:54 AM

Quote:

Originally Posted by Robocrop

I signed up with Webair, tried to get a blog up, nothing worked...error trying to start a db, error no matter what I did. So I asked for a termination and told them I didnt care about the $10.

Now they have tried to bill me 2 times, I have never ever used any bw nor anything else, their tech guy just stopped replying to me so after 1.5 weeks I didnt care much about their business. ( Thats my experience with Webair, but maybe I am just spoiled with Way3.com

I've been with webair for years, building a blog has been the easiest thing to do

01-06-2010, 04:58 PM	#1
SuzzyQ Confirmed User Industry Role: Join Date: Dec 2006 Location: Along the shore. Posts: 1,557	Webair Support Fuckin sucks..... I opened a support ticket over 6 hours ago and those morons merged it with a ticket that was closed months ago... And here is the best part, Because its on a virtual account, Telephone support is not available.... Fuck you Webair

01-06-2010, 05:01 PM	#3
xxweekxx Confirmed User Join Date: Oct 2002 Posts: 6,780	another webair sucks thread.lol theres 100s on this forum.. weird how people stick with em __________________ _________________ I am the best

01-06-2010, 05:01 PM	#4
Va2k I’m still alive barley. Industry Role: Join Date: Oct 2001 Location: Va Posts: 10,060	Get a dedicated! They are cheap. __________________

01-06-2010, 05:29 PM	#13
JimmiDean Confirmed User Join Date: Nov 2004 Location: Margarittaville Posts: 3,433	We use it and have been very happy. But then again we have dedicated this may be a case of you get what you pay for. Not arguing just saying in our case they have been stellar. __________________ My God there's Porn on here! Still on the Beach !!!

01-06-2010, 05:46 PM	#14
AdultEUhost ORLY? Industry Role: Join Date: Oct 2005 Location: NL & US Posts: 2,579	get a nice deal for a dedicated and merge all your sites onto it, that should make it cost effective __________________ ICQ: 267-443-722 / leon [at] adulteuhost [dotcom] Nominated for an XBIZ Award as "Webhost of the Year" in 2007, 2012, 2013 and 2014

01-06-2010, 05:01 PM	#2
Domain Broker So Fucking Banned Industry Role: Join Date: Oct 2004 Posts: 2,427	I take it you moved away from them?

01-06-2010, 05:04 PM	#6
RayBonga too cool for highschool Join Date: Nov 2005 Location: East side, West side, Worldwide! Posts: 12,164	sucks ass, sorry to hear about it

01-06-2010, 05:09 PM	#8
Fat Panda Porn is Dead. Move along. Industry Role: Join Date: Aug 2006 Posts: 13,295	Thats too bad, hope it gets handled

01-06-2010, 05:49 PM	#15
SuzzyQ Confirmed User Industry Role: Join Date: Dec 2006 Location: Along the shore. Posts: 1,557	Gerard just called my shithead husband and all fixed. I wonder how fast m husband can dodge flying objects.

01-06-2010, 05:51 PM	#16
Oracle Porn Affiliate Industry Role: Join Date: Oct 2002 Location: Icq: 94-399-723 Posts: 24,433	Oh talking to a female about technical hosting stuff....that's like letting a female drive a car....on the road! glad it was resolved, please make sure only your husband, or anyone else who was born with a penis open all future tickets from now on..... __________________

01-06-2010, 06:03 PM	#18
greg80 Confirmed User Industry Role: Join Date: May 2007 Posts: 1,644	Never took more than few minutes to have my tickets answered. Weird way of communication you have here. You fuck something up, expect them to fix it and even say that they suck. What about calling your husband a shithead? If you are married to a shithead, what does that make you than? __________________ Say no to GoDaddy and high renewal prices! Go with NameSilo - FREE private whois for life, $8.99 regstrations and renewals. Free redirects, emails, great control panel and more! NameSilo rocks!

01-06-2010, 07:31 PM	#19
digifan The Profiler Industry Role: Join Date: Oct 2002 Location: ICQ 76281726 and I'm female Posts: 14,618	Vps is the best.. free live support, always nice and helpful and fast, I am sure you can afford that. I am so happy with them. __________________ [email protected] Webair Rocks

01-06-2010, 07:40 PM	#20
SpeakEasy Confirmed User Join Date: Sep 2002 Location: The Internet Posts: 2,681	You can get a cheap virtual account at phatservers and that will be much better bang for your 10 bucks.. __________________ Check Your Internet Speed; http://www.speakeasy.net/speedtest/

01-06-2010, 08:08 PM	#21
Vendzilla Biker Gnome Industry Role: Join Date: Mar 2004 Location: cell#324 Posts: 23,200	you put a tube site on a Virtual host? I have never had a problem that wasn't jumped on pretty fast, if it's something big, contact Gerard, he'll get it done __________________ Webair died? Carbon is not the problem, it makes up 0.041% of our atmosphere , 95% of that is from Volcanos and decomposing plants and stuff. So people in the US are responsible for 13% of the carbon in the atmosphere which 95% is not from Humans, like cars and trucks and stuff and they want to spend trillions to fix it while Solar Panel plants are powered by coal plants think about that

01-06-2010, 08:09 PM	#22
miss_bellabellini Confirmed User Industry Role: Join Date: Apr 2008 Location: Toronto Posts: 533	Use their online chat support, they always get back to me in 5 minutes or less that way. __________________ bella.bellini at gmail.com Check out my official site!

01-06-2010, 08:41 PM	#26
critical Confirmed User Join Date: Aug 2009 Posts: 478	OMG another host bashing thread. Yawn. LOL SO true though that the host should be there when you need them to fix problems! critical.net might be a better fit if you cant make peace with your current home.

01-06-2010, 10:07 PM	#27
Robocrop Confirmed User Industry Role: Join Date: Aug 2008 Location: Hollywood Posts: 2,785	I signed up with Webair, tried to get a blog up, nothing worked...error trying to start a db, error no matter what I did. So I asked for a termination and told them I didnt care about the $10. Now they have tried to bill me 2 times, I have never ever used any bw nor anything else, their tech guy just stopped replying to me so after 1.5 weeks I didnt care much about their business. ( Thats my experience with Webair, but maybe I am just spoiled with Way3.com

01-06-2010, 10:12 PM	#28
BillyHoe Confirmed User Industry Role: Join Date: Mar 2003 Location: Vaudreuil/Montreal Posts: 2,214	You get what you pay for. If you take your business serious get a serious host or a serious plan. just my __________________ True Amateur Sites!! ICQ:124399549

01-06-2010, 10:22 PM	#29
split_joel Confirmed User Join Date: Jan 2005 Posts: 2,270	I am sure it was a mistake and although you were down I am sure webair will take cure of u more often then not. Mike runs a good show over there. Best of luck.

01-07-2010, 03:08 AM	#30
Altwebdesign Guest Posts: n/a	HUGE FAN OF WEBAIR. . but their support has slipped this week!

01-07-2010, 09:28 AM	#31
tranza ICQ: 197-556-237 Join Date: Jun 2003 Location: BRASIL !!! Posts: 57,559	Webair has always been great for me...hope they solve your problem soon.. __________________ I'm just a newbie.

01-07-2010, 09:56 AM	#32
burntfilm Confirmed User Join Date: Feb 2008 Location: Brooklyn NY, Providence, RI Posts: 972	man, I have been on webair for over a year and had no problems like this with support. I have noticed that these threads always involve virtual accounts not having phone support, though... Maybe they should add a few bucks to the price and include phone support to cover it. Otherwise, Ketan is the man!! __________________ Sorta...