Need call center service - GoFuckYourself.com - Adult Webmaster Forum

X

baycouples

Confirmed User

Join Date: Mar 2004

Posts: 1341
Share

Post
#1

Need call center service

12-17-2009, 10:19 PM

I'm looking for a company that will be able to provide a 24/7 call center in Philipines ( or any other country where the accent is minimal ). I've had quotes for $700/mo. but I don't expect more than 500 calls per month. Is there someone who can provide that solution for a better rate? I'd also like them to have a LIVE HELP feature as well.

Please email at host at club fling dot com

Please NO IMs!!!!!!!!!!
Tags: None
SeizeTheDomain

Confirmed User

Join Date: Aug 2008

Posts: 753
Share

Post
#2

12-17-2009, 11:09 PM

email sent.

-- 0% Financing Available -- No Credit Applications -- No Credit Checks -- 1 Year Domain Trade In Policy --

Alex Richards - ICQ #445801946 - sales @ seizethedomain . com

S6X.it/Adult URL Shortener l 24/7 Internet Radio l Hosting and IT l 2011 XBIZla Photos l NALEM
Comment
247Support_Ant

Registered User

Join Date: Aug 2004

Posts: 71
Share

Post
#3

12-18-2009, 12:22 AM

Greetings...

Email sent to you.
Thank you,
Anthony

247 E-mail - 247 Live Chat & 247 Toll Free
Support for your Network!
Free247support.com ask me how

Ant
Comment
asianseekerz

Confirmed User

Join Date: Aug 2008

Posts: 1609
Share

Post
#4

12-18-2009, 01:09 AM

hi baycouples, still looking for 24/7 calll center, just feel free to PM me on my icq, so we could dicuss about the scope of work... we can provide you call center service

cheers,

LUSTY LIFES : Dad & Daughter Wild Adventures : Naughty Wild Sister
Contact : ICQ : 372109
Email add: [email protected]
Comment
bbwdollars

Confirmed User

Join Date: Oct 2009

Posts: 205
Share

Post
#5

12-18-2009, 10:20 AM

i sent you an email about http://www.coastaloutsource.com/ that's who we use

BBW Dollars Earn $40PPS on $1 Trials and $50PPS on All BBW Cams
icq: 497 218 - email: joe at bbwdollars dot com
Comment
baycouples

Confirmed User

Join Date: Mar 2004

Posts: 1341
Share

Post
#6

12-18-2009, 01:58 PM

Originally posted by bbwdollars

i sent you an email about http://www.coastaloutsource.com/ that's who we use

I'm talking to them right now but they are twice as price as most places. Any good reason to go with them for that price?
Comment
baycouples

Confirmed User

Join Date: Mar 2004

Posts: 1341
Share

Post
#7

12-21-2009, 11:09 PM

So, I think I'm more educated on what I'm looking for:

- 24/7 call center
- LIVE HELP ability where you provide the software
- Reasonable price ( it can't be like $2 per call ) but I'm willing to entertain the "unlimited" package.
Comment
HouseHead

Confirmed User

Join Date: Aug 2003

Posts: 5539
Share

Post
#8

12-21-2009, 11:28 PM

Originally posted by bbwdollars

i sent you an email about http://www.coastaloutsource.com/ that's who we use

What this guy said, I was thinking about the same mang!!

The Sexiest place to Buy & Sell Adult Ads - JuicyAds is where YOUR profits matter!

---> SPOTS AVAILABLE :|: SIGN UP RIGHT NOW <---
Comment
themadwriter

Confirmed User

Join Date: Aug 2009

Posts: 1427
Share

Post
#9

12-22-2009, 12:42 AM

bump to you!

icq : 591247121
xxxcopywriters.com
Comment
iSpyCams

Amateur Gynecologist

Join Date: May 2009

Posts: 4436
Share

Post
#10

12-22-2009, 06:03 AM

So it sounds like you are looking for 24/7 service, minimal accent, and you think 700/mo is too much because you don't have any call volume?

As a call center owner I do not find this project interesting. Its not really enough work for one person, yet in order to cover the 24 hours I would have to hire 3, AND find something else for them to do when YOUR customers are NOT calling, but something that doesn't take so much focus that they could still answer your calls reasonably quickly.

What you need at this point is a secretary, and an answering machine. Look for a call center when the project requires more manpower than you can manage.

- As soon as I think up a good sig it's going here.
Comment
baycouples

Confirmed User

Join Date: Mar 2004

Posts: 1341
Share

Post
#11

12-22-2009, 01:39 PM

Originally posted by pompousjohn

So it sounds like you are looking for 24/7 service, minimal accent, and you think 700/mo is too much because you don't have any call volume?

As a call center owner I do not find this project interesting. Its not really enough work for one person, yet in order to cover the 24 hours I would have to hire 3, AND find something else for them to do when YOUR customers are NOT calling, but something that doesn't take so much focus that they could still answer your calls reasonably quickly.

What you need at this point is a secretary, and an answering machine. Look for a call center when the project requires more manpower than you can manage.

So, what would be your advice and how much do you think I should pay?
Comment
iSpyCams

Amateur Gynecologist

Join Date: May 2009

Posts: 4436
Share

Post
#12

12-22-2009, 02:29 PM

Well the lowest you can pay a 3rd world phone rep who speaks good English is like 400 bucks a month. You can go less, (maybe) but you are risking them finding a better job and suddenly leaving, rendering your training and any experience they have acquired useless. (to you)

That 400 is only the call centers direct labor cost, (for one shift) and doesn't cover any overhead, phone minutes, or margin.

Why don't you hit me up on ICQ at 353-496-007 and we can discuss in more detail. I may have some ideas that can help you, but I need to understand your needs better.

Essentially though, my feeling is that you are going to have to establish some customer service hours and drop the 24/7 requirement in order to bring the price closer to what you are looking to pay.

- As soon as I think up a good sig it's going here.
Comment
baycouples

Confirmed User

Join Date: Mar 2004

Posts: 1341
Share

Post
#13

01-03-2010, 11:45 AM

I've tried one of the services and it turned out that their operators don't speak good enough English, have thick accents and can't follow a simple Q&A script. Can someone recommend a service that can accomplish that. I don't need the operators to do refunds, cancellations, upgrades, etc. They should just know a few answers to a few questions ( which I provide ).
Comment
Slappin Fish

Confirmed User

Join Date: Jul 2007

Posts: 2512
Share

Post
#14

01-03-2010, 01:03 PM

Listen to the guy above you, and he is being conservative, to do true 24/7 you would need 4 agents, because you have to take into account cover for sickness, holidays... your low call volume doesn't change that.

The other solution is for them to cross train existing staff, so agents answer your calls between other clients calls, but for $700 a month I don't think a single company will go through the scheduling and training nightmare it entails.
Comment
fatfoo

ICQ:649699063

Join Date: Mar 2003

Posts: 27763
Share

Post
#15

01-03-2010, 01:27 PM

ICQ conversations are cooler than phone calls. Why?

Because I can talk to 10 different people at the same time - that's harder with a phone.

Easier with text conversations.

Send me an email: [email protected]
Comment
baycouples

Confirmed User

Join Date: Mar 2004

Posts: 1341
Share

Post
#16

01-03-2010, 01:31 PM

Originally posted by Slappin Fish

Listen to the guy above you, and he is being conservative, to do true 24/7 you would need 4 agents, because you have to take into account cover for sickness, holidays... your low call volume doesn't change that.

The other solution is for them to cross train existing staff, so agents answer your calls between other clients calls, but for $700 a month I don't think a single company will go through the scheduling and training nightmare it entails.

Fine but for the $700/month I'd need them to do much more and be very good with English and with customers in general.
Comment
Slappin Fish

Confirmed User

Join Date: Jul 2007

Posts: 2512
Share

Post
#17

01-03-2010, 02:16 PM

Originally posted by baycouples

Fine but for the $700/month I'd need them to do much more and be very good with English and with customers in general.

I am not trying to sell you anything, just saying that low call volume has little incidence on price, and that if you don't change your 24/7 requirement it will be impossible for you to find what you are after
Comment
baycouples

Confirmed User

Join Date: Mar 2004

Posts: 1341
Share

Post
#18

01-03-2010, 04:39 PM

Originally posted by Slappin Fish

I am not trying to sell you anything, just saying that low call volume has little incidence on price, and that if you don't change your 24/7 requirement it will be impossible for you to find what you are after

I understand now. Can you recommend one?
Comment
Sly

Let's do some business!

Join Date: Sep 2004

Posts: 31376
Share

Post
#19

01-03-2010, 04:44 PM

Originally posted by baycouples

I've tried one of the services and it turned out that their operators don't speak good enough English, have thick accents and can't follow a simple Q&A script. Can someone recommend a service that can accomplish that. I don't need the operators to do refunds, cancellations, upgrades, etc. They should just know a few answers to a few questions ( which I provide ).

Have you thought about setting up an automated menu system where people can use the keypad to find frequently asked questions along with answers? If you are only using the system for frequently asked questions and not any real "service", I would think that you could find a way to automate everything as much as possible and eliminate human interaction quite a bit.

Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted

Windows VPS now available
Great for TSS, Nifty Stats, remote work, virtual assistants, etc.
Click here for more details.
Comment
jerk101

Confirmed User

Join Date: Dec 2006

Posts: 198
Share

Post
#20

01-03-2010, 04:55 PM

http://etelecare.ph/

NoyNoy for Pres!
Comment
baycouples

Confirmed User

Join Date: Mar 2004

Posts: 1341
Share

Post
#21

01-03-2010, 06:02 PM

Originally posted by Sly

Have you thought about setting up an automated menu system where people can use the keypad to find frequently asked questions along with answers? If you are only using the system for frequently asked questions and not any real "service", I would think that you could find a way to automate everything as much as possible and eliminate human interaction quite a bit.

Already done that. But I do want my customers to be able to have their questions answered at any time.
Comment
baycouples

Confirmed User

Join Date: Mar 2004

Posts: 1341
Share

Post
#22

01-03-2010, 06:05 PM

Originally posted by jerk101

http://etelecare.ph/

You're not answering your ICQ and your contact form is broken. How do you expect me to trust you with my customer support?
Comment
baycouples

Confirmed User

Join Date: Mar 2004

Posts: 1341
Share

Post
#23

01-03-2010, 11:13 PM

bump for me
Comment
angelsofporn

Confirmed User

Join Date: Mar 2002

Posts: 3218
Share

Post
#24

01-03-2010, 11:42 PM

www.gcrsupport.com
costa rican..mostly medical students manning the phones..HQ.
Comment

Previous template Next

Working...