Gerco, It is true that you and I haven't worked together through this, and that is a shame. As Client Relations Director for Mansion Productions it certainly looks like you're dissatisfied enough that I should be helping you! Some of the things you are saying like "MAS can't do this or that" are, simply put, completely untrue. I can see you're coming from a very unhappy position and you may have found someone else who has also been dissatisfied, but I assure you, sadly, you are in a tiny minority.

MAS does all the things that you wish it would for many, many of our clients in live, working environments. I'd like for you to set aside your disgruntled arguments and let the MAS team and myself see if we can't turn this around for you? If you aren't eager to scrap your investment, then you should be eager to accept my extended offer to look into your situation and seek improvement! It is my job to make your experience better if I am able.

Yes, it is true that the details about setting up rotation may sound confusing for some customers. But we have never refused to help anyone do it correctly, neither we have ever applied charges for this. My research into your troubles shows we set you up for rotation when requested but, at the time you realized you would not be posting new updates, you asked us to stop it because members noticed you were rotating old content in and not posting new updates.

We have a Knowledge Base article in the support site explaining how to do that, and many, really many customers were able to do it themselves. My research shows you solicited our webmaster services for this instead. We quoted out an install for the flash player in your templates for just 1 hour of custom work. You did not reply.

I went through your old ticket records and I could not find such a request from you. At one point you asked for a quote for a full tour redesign (the old tour was pure graphical, old-style static, with no place where to publish dynamic updates), but you did not agree to the quote.
Incidentally, here are some client tours that are updated by MAS:
http://www.purecfnm.com/tour.html
http://www.pornscenepass.com/
http://www.sandrawang.com/en/pictures.php
http://tour.ftvideo.com/
http://www.pantymaniacs.com/
http://www.lady-sonia.com/
http://www.plumperpass.com/t1/
http://www.naughtyjulie.com/1/
http://www.daddyaction.com/
http://www.femaledom.com/
http://www.femaleescapeartist.com/
http://www.meanbitches.com/

There are many more. Almost every MAS customer today automates their tours with MAS.



Design and implementation are two different things. Mansion design costs like 3k, yes. But implementation of a ready-made design (skinning) by our webmaster department starts from $600 for the simpler sites, and I do not think we have ever had a bigger quote than $1500 for one site.
Many customers can do it themselves, or using their inhouse employees, or hiring freelance webmasters for a cheaper price.

Gerco, I'd ask you to work with me for some solutions instead of spreading erroneous data to the boards. As you can see from my responses, some of the things you say MAS can't do are simply untrue. Rather than having a site that doesn't work to your liking and being bitter about it, please accept my genuine efforts to go over your history as a client and work with our team to improve your experience.

All my contact information is in my signature file, or I'd be happy to contact you at your ICQ, if you'd would rather.

just get elevated x.. got the new update last week.. omg it is perfect.. it does everything and more..

I personally own MAS outright and I am curious how much the new 2.0 upgrade is going to cost. I personally have no issues with my existing copy I have a custom copy of the script and its fine the way it is.


I am looking at Elevated X for its more advanced features and constant new improvements for a new project of mine. If I end up going with ElevatedX Ill start producing some video tutorials on setup as I go along in the process. I would say Half of my CCBTools clients use ElevatedX.



I have a copy of AdultsiteCMS that I am also working with now and building some great tutorials for. I like the easy of use and cost of this option I have a few clients that found this to work perfect for what they needed with little customization


As for Awiz I dont have any clients using and I have never worked with it so I cannot comment on this script.

Just to clarify - Elevated X does the entire setup process. We handle the installation of the CMS and setup the system for you.

We have very specific step by step "how to" guides for adding content, adding new sites, etc. This works well for most of our users. The number of people who have difficulty using the CMS is so small we can remember almost all of them by name. For those who do have trouble usually a quick phone call is all that's needed to sort things out.

Some people have an easier time watching a video than reading instructions. To make things even easier we're planning to add video tutorials for common tasks in 2010. :thumbsup

AJ

I never used any other CMS than MAS but i gotta say that their support has always been top notch and swift! Also as a company they seem to take their shit seriously and they are about the only company that acted like professionals when we (smart scripts) needed some tech stuff implemented in our new product.
My MAS install is pretty old and has always been updated to latest versions, server moves were smooth as well. I will not stop recommending them when the question is dropped.
:2 cents:

I'm taking Ananda up on her offer to fix my system. She has taken a look at the current issues and will be helping deal with them after Vegas. I look forward to finally getting this done.

Hello.

Please see the following link:
https://gfy.com/showthread.php?t=990033

On Nov 1, 2010, we will no longer need our Carma license.

We originally purchased our Carma "One-Time License" from Toomuchmedia for $3,500.00

Toomuchmedia charges $500.00 to transfer the license, but they have agreed to waive this fee.

Our current annual support and upgrades contract does not expire until May 25, 2011. Toomuchmedia charges $750.00 for each annual support and upgrades contract.

Toomuchmedia charges $300.00 to move Carma install programs from our server to the buyers server, but if the buyer pays for another year support contract (until May 25, 2012), then they will waive this fee too.

This deal will save money for anyone with a current monthly lease for Carma or anyone interested in purchasing Carma directly from Toomuchmedia.

I am looking for $2,000.00 or best offer.

I will pay a $100 referral fee if you refer a buyer who purchases this Carma license.

Please send any offers, questions or comments to:
[email protected]

Thank you.

ElevatedX is good, but it's extremely hard to set up, and there are virtually no one who provides these set ups.

:2 cents:

I'm sorry you had this experience but this is an odd post for me to see considering we install and setup the CMS for every customer and have done so since 2006.

As far as "virtually no one" it all depends where you're looking.

We have 3 design companies listed on our site's FAQ page, all of which provide design and template integration/customization services. In addition we also have 4 other sources including management companies, freelancers and coders capable of full services and/or building and managing sites using Elevated X.

Please feel free to reach out to me directly and I'll be happy to provide as much help as I can.

AJ

To those looking for other options, try AdultSiteCMS. We just launched version 3.0.

You don't need to know how to edit code or have any programming knowledge in order to add updates and manage your content or website design. Changes can be made on the fly.

We can install AdultsiteCMS for you or you can install it on your own.

A product demo is available here.

i have had 3 server moves with MAS did a lot of moving work myself and ross / dess and others did the finishing touch ! i like the support of MAS team and its good !


(though i am curious to the next version though)

I have Elevated X. www.lilcandy.com members area runs through it. I'll give you my honest opinion.... I don't think alot of people do that as I was reading through this....

Elevated X is overall a great cms! it has a few problems, as anything does. I have heard from a number of people that smarty was a pain, my new webmaster didn't know smarty but said it was easy to learn and he likes it now. the quality it renders my vids in is amazing. much better than all the settings I have tried to do for flash using pinnacle.. alot of the features are hard to get intergrated. and for me it just has to many features which clutters the cms a bit. once you get everything set up it all works and runs great. the only problem I have is that for any customer support you have to submit tickets, and respond through submitting more tickets.... it's gotten to the point i'm looking at other cms's if they could fix thier costomer support I wouldn't have any issue's! I'm paying $200. a month, they could at leaste have a phone number to call, or instant msging tech support like ccbill has....

I think the set up everyone is talking about is making thier tours and members area's not installing the cms. I'de love to see the vids he was talking about making for this.

This is an old thread from 2010

I'm happy you're seeing some positives with our software with the video quality and overall use of the system.

The fact that you chose to bump a thread that's 7 months to post a negative review of our support is upsetting.

We're a software company and not a biller, ISP or Web host and we charge a TINY fraction of what those kind of companies charge.

I believe once you actually submitted a ticket and responded to us you saw that the response you got was pretty fast:

16 minutes for 1 ticket and 50 minutes for another.

We feel this response time is more than sufficient and often garners praise from the vast majority of our customers. Despite your complaint, as the owner of the company I'm quite happy with our average response time.

As I recall, you also received a good amount of support time over a weekend (when our offices were closed) for an "emergency CMS installation" you needed urgently due to a failed partnership.

I recall having my phone blown up, my staff paged and people working on a Saturday for something that was in no way shape or form an "emergency" as you were not even a customer of Elevated X at that point in time - BUT - we still worked and got your site up and running and provided you the best possible service we could on a day we're normally closed. Someone came in to work on their day off to help you before you were even our customer.

I think this says a lot about our support and I challenge you to look for another CMS company who will step up in the ways we have - AND one who offers its customers a high quality, feature rich product that's up to date, updated often and comes with professional US based support all for a base price of $150 a month.

Most of our customers appreciate this kind of thing. You seem to be one of the unfortunate exceptions to this and Elevated X is probably not a good fit for your needs.

AJ

We've been using the ElevatedX platform for over 2 years, and have gone through numerous upgrades and new feature installations. Suffice it to say...on the whole, I couldn't be happier with the product itself. Moreso, I've found the team at ElevatedX to be nothing but professional, attentive and responsive. They've really gone out of their way to accomodate our needs...and, for any critical issues, they've been there in a flash.

Of course there are times that I'd love to call and harass them about something I want done that minute...patience isn't always my strong suit. But, I recognize that they wouldn't be able to properly service all of their clients if everyone was doing that -and the ticketing system actually let's me keep track of the status of whatever is going on.

:)

Hi AJ, I have not looked into any additions you may have made to EX. Do you offer encrypted (rmtpe) streaming with your videos yet (via through wowza or adobe media server), maybe with a security token or something along those lines?

I know you are on top of the ball and would like to see if what you've added to help combat piracy. We may be looking for an install on a new project coming up soon.

old thread for sure

seems many people are happy with elevated x

we would love to get our stuff ready so elevated x users can choose the content provider they wish to have in there.

does elevatedx ever offer specials? like free install? wink wink nudge

Funny this thread came back up... MANSION never did fix any of the issues. Nothing has changed. They came into the thread all " Lets work things out and make it right" and yet got the same run around as normal. Wait, they installed the update to the latest version of the script and played around with the wowza server for a bit.

On March 21st I got this email from them....

Dear Gerco,

I'm writing to inform you we've made some changes to the fees assessed to maintain all active MAS installations.

As of 2009, each MAS license fee includes a one year subscription for free support and upgrades. After the first year Licensee shall pay Licensor an annual maintenance fee of US$750 to maintain the operability of the Software.

The annual maintenance fees will be required to extend your support & upgrades subscription.

If you decide not to pay it at this moment, you are of course still allowed to use the MAS program you've purchased; however you will not be eligible to receive program upgrades, and we would be handling only support tickets for issues which have been directly caused by defects in our software. For any other issues or how-to questions we may apply per-hour charges instead of the annual fee. If you prefer to go this route, please note that our billable hours will come with an hourly rate of US$175.

Our records indicate that your MAS installation has been operational since January 2004, i.e. longer than a year and as such - subject to these new maintenance fees. Please know that we are applying this measure towards both new and existing MAS customers.

Once payment is recorded, your support will remain as you've experienced. In addition, you will have some of our new features installed as part of the regular service, and you will get the upgrade to v. 2.0 release later this year.

The current features available with support are:

Favorites module - allows members to add arbitrary content sets to their "Favorites" list and view or remove them from there. Completely templateable.
Comments module - allows members to leave comments on any content set.
The site admin can then approve, delete and moderate the comments before publishing. Published comments can also be viewed by tour visitors (non-members) but they cannot add their own.
Watermarks module - batch stamps an arbitrary number of photo galleries with a custom site logo, with fine control of the position and transparency. Optionally downscales the images to a chosen web-ready resolution (in case that was not done manually prior to uploading). The original, non-resized, non-watermarked images are kept intact to be used as a source for further operations.

Attached is your invoice for the year to cover maintenance on your active MAS installation, with these and future upgrades included, for the year.

Please remit payment at your convenience and submit a work order ticket for the new modules once you've paid. Alternately, please do inform us if you do not intend to cover our support fees so we can mark that accordingly in our client files.


By check:
Our address is:

Mansion Productions LLC
PO Box 452254
Los Angeles, CA, 90045
USA

By Wire:
Our Wire info is:

Bank: Wells Fargo Bank
Bank Address: San Francisco, CA
USA
Account #: 2296151968
Routing #: 121000248
Swift#. WFBIUS6S (International)

By Credit Card:

A credit card form has been attached to this email.
Please fill out your card details and fax back to us.
You will find the fax details on the form.

ALWAYS include the invoice number in the wire and please add a $10 wire transfer fee.

We appreciate your business!

Sincerely,
Ananda at Mansion Productions LLC
--
Ananda Sisk
Client Relations Director
Mansion Productions
[email protected]
mobile: 1.916.342.4386 --- ICQ: 301253746 --- skype: ananda.sisk

To which I replied,

Seriously? You realize that the last thing you helped me work on was never completed correct? Even after the long GFY thread about the issues etc.

And got the answer,


Hi there,

Yes, I know your specific case and circumstances.

The letter with the optional fees was not singled out one way or another to our clientele. It was provided to every MAS client as an option. It remains an option that you are welcome to consider.

In my records, we left the work undone at your request because it came to a point where you would need to do a site redesign, to improve the use of the "wish list" items, and then determined you did not want to invest the funds in the quoted design. The 3 "wish list" items were still available for "free" to make it right at that point.

Indeed, Ross would still do this work for free, as we promised, if you're interested. I believe to make it work correctly the site design would have be required, however, so that would remain the issue.

Please let me know if I can assist you further in our care for your case.

We would still like to improve your view of the product.

Sincerely,

Ananda

TO which I replied....

Yes, but at the last communication I had told you guys to just get the setup working. using default setups "no design" and then I would have the design done at a later time once I knew it was working. There is no sense me spending more money on something that does not work, and no way for me to have someone design for something that does not exists. Since that time, ElevatedX put there software on the server, and it worked flawlessly, doing everything I have asked all these years from the MAS right out of the gate. So I know this is not only possiable but at least obtainable with someone else...

The ONLY reason that I still have MAS running the site at this point is because of (NAME EDITED OUT FOR CONFIDENTIALITY) wanting to incorporate my site into his new program, which of course is running MAS (Only because back when he bought it I talked him into it..) I don't really understand why it would be so difficult to take the current layout that you have done on (NAME EDITED OUT FOR CONFIDENTIALITY) sites, and copy that layout to mine. The members area graphics could then be added as needed later.

Also since that time I have acquired the fistingsex.com domain and all of it's content for the last 14 years... Of course, since there is no way for us to add the site to MAS we are again forced to look elsewhere for a solution to get the site up and running. And before you say, "It's simple to add multiple sites into MAS" BS. Even ross himself could not get my copy to run a second domain the last time he tried. (The domain was (NAME EDITED OUT FOR CONFIDENTIALITY), and I wanted MAS at that time to handle the gallery). I've sat on multiple domains for many years and done nothing with them for this very reason. Assfull.com, fucktrip.com,samscams.com, ect, all just sitting cause they could not be setup in mas.

I'm going to talk to (NAME EDITED OUT FOR CONFIDENTIALITY) about our deal a little bit more, and if he's still not ready I'm just going to go ahead and follow my original plan of scrapping mas for elevatedx. At least then I can get my sites running correctly.

Followed of course by crickets.....

Ross did do some work to the server, not sure exactly what. I saw that he had wowza server working, but not as part of the script. No instruction as to what to actually do with it, add to it or actually use it.

To try and make things simpler, I put Ross into direct contact with the server guys over at Mojohost. On the mojohost side, it was simple and things Ross asked them for where done immediately.

During this time, I had ElevatedX installed on the server. It work right out of the box, serving up video in FLV format from the get go. The default template was even light years nicer than my current mess. Due to possible integration with another company that uses MAS I much to my distaste, had to abandon it and again refocus on MAS. Now that that project has failed to come to fruition, I'm again stuck looking at this MAS of crap. Good thing I left the install of Elevatedx on the server so I have something to at least work with.

On the fistingsex domain, I have had to resort to setting it up in iweb cause it will not (from past experience) work in my MAS.

All in all this is a fucking soup opera. And way to much bullshit considering we are talking about a SINGLE FUCKING SITE. Not a program of 100+ sites etc. 1 stupid simple fucking website that wants nothing more than to be able to put content into a CMS and serve it out to a member. At this point I don't even care about bells and whistles. I just want 1 fucking format of video. No clips, no download options, no bullshit that's going to be the next excuse as to why this can't be finished. I don't care if the members area template is boxes of black and white as long as the fucking content actually worked and could be updated.

Christ, I need to stop typing now, this thread has by blood pressure up so high I'm actually getting a twinge in my fucking arm and if I talk anymore I'm going to have a fucking heart attack over it.

We've made a lot of changes in the last year or so:
New CMS version with new design
Mobile Tours & Members Areas
iPad Compatiblility with HTML5
Tube Style Tour
Token Based VOD

For streaming video most of our customers are using Wowza which the CMS now has built in support for by default so there's no integration needed. Wowza is pretty cheap and so far has worked extremely well. I've only heard positive feedback on it.

We also have some users on Adobe or Windows streaming servers and can provide quotes for integrating any streaming setup you have into the CMS if you prefer that to Wowza.

You can register here for a demo to check everything out:
http://www.elevatedx.com/paysitedemo.php

We'd love to have you on board for the new project :thumbsup

AJ

We haven't run any specials or done a free install promo offer since 2009.

What I'll do for you and anyone else in this thread who signs up with us before May 15th 2011 is offer you 1 free month on the CMS plus any add-ons. Depending on which add-ons you want this can be a $ savings that comes close to getting free setup.

I hope this helps :)

AJ

I wouldm't call my post negitive, the only problem I have is having to use a ticketing system for support. As I said once you get everything up and running it's great, and I myself trying at leaste 10 different flash video settings, could not come up with something that matched your quality. yes my responses to the tickets were very fast, can't complain about that. but having to sign in and filling out all the info to send a ticket everytime is a pain for me "the customer". as far as u guys comming in and working on the cms and getting everything together on a weekend When it switched to my company, You guys came in and handled it as good or better than anyone could ask for (thank you for that). anyways I'm just leaving my true feedback on your product, no company in the world is perfect and I thought I left good feedback acording to my knowledge.... I just didn't skip out anything like alot of others do. so people can actually take my post serious... I don't know about you but when i'm looking at products and everything is 100% positive on everything, makes me wonder if it's just thier friend or affiliate and not "real" info. and as far as posting on your old thread, it looks like you have others interested in getting your cms, so your welcome.

overall I havn't seen a better cms out there, support response is fast as long as you don't mind ticketing systems. I don't blame u for getting upset over one negitive comment though, I do the same thing with alot of the reviews for my site... even if it's a good review, there is always something that bugs me....lol

I guess it was pretty negitave after reading it back, I guess this is why people shouldn't post in the heat of the moment...

Let me clarify again.

support was fast and good. I just hate ticketing systems.

better?

Yes, much. If my response above seemed harsh it's because good support is the #1 thing most people look for when considering buying a high end CMS product like ours to run their business.

Anytime someone implies that our support might not be good I take it to heart. And unless we've made a mistake or done something wrong to deserve negative criticism, I will always want to defend it.

Thanks for clarifying that your gripe is with ticket systems and not about the quality of our support on a whole :)

AJ

yeah just frustrated about the tickets, I don't have a log in for the ticketing system so I have to fill everything out everytime I submit a ticket.

there isn't any issue's with the actual support or product.

I've put up at least 50 sites for people using elevatedx, and I will also confirm that their support is top notch. They've even just given us basic help with smarty, not related to their system. That requires a lot of patience . . these guys are definitely here to help.

hmmm... I have a few sites in waiting to go online, do you have examples and rates?

[email protected]

While this may be an old post, I'm looking for a cms and it was helpful. Thanks :thumbsup

ElevatedX is the real deal!

If he's available and taking new customers dicknixon is top notch :thumbsup

We have been designing/developing sites for ElevatedX for several years and I will say that AJ bends over backwards for his client?s and developer?s needs. Their support has been outstanding. If one of my developers has any questions or problems while integrating the sites over into ElevatedX they are there to help with a simple ticket. I also have a direct line to AJ if I need anything as he has given me all his points of contact. We have worked with every CMS on the market and ElevatedX?s pride in workmanship is second to none.

We will be offering 10% off any ElevatedX projects until the end of June 2011. Our original pricing is listed below. If you have any questions feel free to send me an e-mail to sarah [at] zuzanadesigns.com

DESIGN PACKAGE PRICING

Economy Package
Customized header and logo design inserted into the default Elevated X tour and members template = $650
This economy package includes:
Custom Logo design
Custom main tour header design
Custom members area header design

Economy Package 2
Customized header and logo design inserted into the default Elevated X tour and members template with css color changes= $1000
This economy package includes:
Custom Logo design
Custom main tour header design
Custom members area header design
CSS color changes for tour and members template

PSD Only
1 page reality tour design with warning page, main tour page design with logo and join - $1,100.
Each additional unique page design is $299.00.
If you want flash we will have to price that individually.

Site Coded In Valid CSS/XHTML/Smarty
$150.00 for each page that needs to be coded in valid CSS/XHTML and ready for Elevated X integration

Subpages Coded In Valid CSS/XHTML/Smarty without integration
$100.00 for each subpage that needs to be coded in valid CSS/XHTML that doesn't need Elevated X integration

Elevated X template coding/integration
$250.00 for each page that needs to be coded/integrated into elevated.

Elevated X members template
default template with custom header inserted - $500
default template with custom header inserted and css color changes- $700
members area full skinning - starts at $1500

We have just integrated our feeds into an elevated x membership area

All on our own :)

TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

You are buying a theme ?my-adult? for WordPress. WORDPRESS IS A FREE PROGRAM YOU CAN DOWNLOAD. ITS A BLOG PROGRAM. We are not selling WordPress in any way as it s protected under the GPL license. http://codex.wordpress.org/GPL.

that sounds a little strange to me...

if you're still looking, hit me up. I'm the best

Ed, this reply was directed at you just FYI. Czarina does good work :thumbsup

AJ

I'm working with MAS and I'm satisfied with it.
Ross and Dess always answer my tickets and most of time give a better answer than I expected.

They customize everything and always help, and I want to thank them for that! :thumbsup

I agree 100% - Ross and Dess provide the best support I have come across in the whole of my time in the adult business. MAS is an excellent product to go for!