ridiculous support conversation ...

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  • Overload
    Confirmed User
    • Jul 2005
    • 3185

    #1

    ridiculous support conversation ...

    well, on some days i ask myself ... "how on earth can such dumbwits get a job at the support center of a host?" here we go: ...

    me: heyas
    well, i wanna make www.mydomain.com a fully functional site with trade script and such, but need some info about the server specs ... for the trade script i'd need the OS (http://www.arrowscripts.com/atl3_dl.shtml) ... but first of all, i need to know if php and such is allowed at all :/ plz holla me TIA


    support: The OS is FreeBSD 7.x. There should not be any problems with PHP at all, however we would need a list of requirements to give you an informed response.

    me: thx for the fast response, much appreciated
    however, the script only asks for certain OSs,
    so i dunno what else might be needed :/ i'll
    simply try and see if it works 8) if i get stuck,
    i'll be back at ya


    me: well, trying to load the scripts install.cgi, i am redirected to
    ***.com doesnt look like the cgi-bin dir i created is
    really active or supported plz advise - tia


    support: We'll have to make a few verifications on our end. Can you let us know how exactly to replicate the issue? We'll get back to you as soon as possible.

    support: Do you happen to know what IP address mydomain.com used to point to previously, when it was working ?

    me: well, altho chmodded to match the install manual for ATC,
    http://www.mydomain.com/cgi-bin/atc/install.cgi brings
    up www.***.com which clearly shows php or cgi (bin)
    useage is not enabled by default ... but plz, hit me up on
    ICQ to make it easier for both sides: ##########.. that way
    i can report fail or success faster ;)


    support: We will verify if it's possible and will get back to you asap.

    support: Can you tell us how to replicate the issue? Where is install.cgi located? Are there credentials required?

    me: huh? http://www.mydomain.com/ IS still working ... the problem is i am
    redirected when trying to load the file install.cgi in the cgi-bin dir ... so, there
    is no problem with dns or anything alike ... the prob IS the cgi-bin dir which
    prolly isnt parsed and/or must be moved OUTSIDE the root ...


    me: well, i am a lil frustrated ... i told ya the prob is with the CGI-BIN
    and there is only ONE folder inside it ... ATC ... and inside that
    is the install.cgi file :/ ... so, as mentioned before, the issue is
    loading http://www.mydomain.com/cgi-bin/atc/install.cgi (as
    mentioned in my mail yesterday)... it redirects to ***.com
    which indicates that either a) cgi-bin dir must be outside root or
    b) cgi aint enabled or c) attributes of the cgi-bin dir are wrong ...


    support: The install.cgi script contains code that redirects you to the other site.

    me: ehh? impossible! ANY file in the cgi-bin/atc/ dir redirects, so
    its 100% a server setting and NOT in the script ... besides;
    ***.com is a XOXOXO site - why shud that trade script
    redir to a - for the script - unknown site? doesnt make sense
    at all ... someone hit me up plz: icq ###### ...


    me: hey, simply try to load ANY file in the cgi-bin/atc/ dir and you
    will ALWAYS be redirected to ***.com ... why dont you
    look at the server config to check if cgi-bin is enabled?! it is
    NOT a script error, but a server setting ... its plain to see so
    why do ya think its the script?


    what a pain in the ass ... still no-one on icq how dumb can support be?
    There aren't enough faces and palms on this planet for an appropriate reaction to religion.
  • fatfoo
    ICQ:649699063
    • Mar 2003
    • 27763

    #2
    It sucks when the support is dumb. The support at justhost.com seems fine to me.
    Send me an email: [email protected]

    Comment

    • Barefootsies
      Choice is an Illusion
      • Feb 2005
      • 42635

      #3
      Originally posted by fatfoo
      It sucks when the support is dumb. The support at justhost.com seems fine to me.
      Should You Email Your Members?

      Link1 | Link2 | Link3

      Enough Said.

      "Would you rather live like a king for a year or like a prince forever?"

      Comment

      • zabijaq
        So Fucking Banned
        • Jun 2006
        • 956

        #4
        Support employees are usually trained monkeys working for low sallary and having one of worst jobs. Nobody "normal" stays in such work for more then few months (2-4).

        Comment

        • TrainWreckContent
          Confirmed User
          • Dec 2008
          • 8155

          #5
          there is nothing worse then calling support for help on something and you know more then the person you are talking to and you have to explain things to them

          Telegram @DanTrainwreck / Whatsapp TrainWreck / Email [email protected]

          Comment

          • alias
            aliasx
            • Apr 2001
            • 19010

            #6
            Originally posted by riggo
            there is nothing worse then calling support for help on something and you know more then the person you are talking to and you have to explain things to them
            That does suck.
            https://porncorporation.com

            Comment

            • rowan
              Too lazy to set a custom title
              • Mar 2002
              • 17393

              #7
              Originally posted by riggo
              there is nothing worse then calling support for help on something and you know more then the person you are talking to and you have to explain things to them
              There's also the other side of the coin where the tech does know what he's talking about, but the customer keeps trying to short cut the convo because he thinks he knows better...

              (I'll have to admit I've been that customer a couple of times... when you're frustrated because things are broken you just want it fixed... )

              Comment

              • LoveSandra
                So Fucking Banned
                • Aug 2008
                • 10551

                #8
                Originally posted by zabijaq
                Support employees are usually trained monkeys working for low sallary and having one of worst jobs. Nobody "normal" stays in such work for more then few months (2-4).

                Comment

                • punkpred
                  Confirmed User
                  • May 2007
                  • 1434

                  #9
                  Originally posted by zabijaq
                  Support employees are usually trained monkeys working for low sallary and having one of worst jobs. Nobody "normal" stays in such work for more then few months (2-4).
                  So fucking true
                  HDVBucks

                  Comment

                  • Overload
                    Confirmed User
                    • Jul 2005
                    • 3185

                    #10
                    Originally posted by riggo
                    there is nothing worse then calling support for help on something and you know more then the person you are talking to and you have to explain things to them
                    thats why i was so frustrated and needed to vent
                    There aren't enough faces and palms on this planet for an appropriate reaction to religion.

                    Comment

                    • Oracle Porn
                      Affiliate
                      • Oct 2002
                      • 24433

                      #11
                      it doesn't seem like you are the sharpest tool is the drawer either


                      Comment

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