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GoFuckYourself.com - Adult Webmaster Forum (https://gfy.com/index.php)
-   Fucking Around & Business Discussion (https://gfy.com/forumdisplay.php?f=26)
-   -   NETbilling - Call for feature requests and new clients (https://gfy.com/showthread.php?t=943239)

gleem 12-17-2009 03:22 PM
Quote:
Originally Posted by TheDoc (Post 16656302)
Well, he asked more than one question... he should get notice via mail about the cb, that's everything he needs to deal with the member, from finding out the ip to chargebacks.

If he wants to reverse chargebacks, he only has one option. And I did say, this 'should,' I never said he would get any money back. And it's good to do, to show it wasn't fraud and you're keeping watch on your account, it's just all around good.

It does work though, sorry if it hasn't worked for you.
Actually now that I think about it, I respond to all cause humboldt makes you, and I always get the "we have represented you blah blah" letter from Humboldt bank, and I suppose I only get the follow up "The bank has continued to dispute" letters when it doesn't work... I never get any notification that the chargeback has been reversed. I don't see a way to figure out how many got reversed between netbilling and my banks' stats. Maybe now that moneris took over humboldt I'm missing something.

wendy739 12-17-2009 05:02 PM
Quote:
Originally Posted by RegUser (Post 16649516)
How about starting the processing for low volume webmasters?
Less than 1k/month
Can you do it?
We can for US merchants. We have a bank that will accept start up adult merchants with no volume.

The offshore banks (non US) we work with require that you have a documented six month processing history with a monthly minimum of $ 20,000.00. We can get an account approved with $10,000 monthly volume but the processing history has to be good with low chargebacks.

please contact me if you are interested.

Adam_M 12-17-2009 05:23 PM
Very merry Christmas to Mitch and all the team at Netbilling. Looking forward to another great year with you guys in 2010!

NETbilling 12-17-2009 10:24 PM
Sorry for the daly. I will respond to a few now and the rest tomorrow.

NETbilling 12-17-2009 10:27 PM
Quote:
Originally Posted by Robbie (Post 16654706)
Mitch, every month I see two or three chargebacks from motherfuckers who join and then are on the site every damn day. Then at the end of the month they do a chargeback.

That shit pisses me the fuck off. I have a script that keeps a record of every user and their ip addresses. So I can prove that they are stealing when they do a chargeback (and of course never write me at support if they had a legit problem...which they didn't since they are on the site constantly)

Anyway, my question is this...is there ANYTHING I can do about that? Any way at all to reverse those chargebacks from these thieves?
Hi Robbie.

Of course this is out of our hands but can be handled between you and your merchant bank. We actually have a dispute template and instructions you can use to fight some of the chargebacks but you will not win most of them because you do not have a signed sales draft. If you want the template, please email sales at netbilling.com and ask. We are happy to help.

NETbilling 12-17-2009 10:28 PM
Quote:
Originally Posted by gleem (Post 16656187)
HA! and HA! I don't know if you have your own merch account, but you can dispute all day with proof of 10 logins from the user's IP each day, matching ZIP & IP, email, home town etc.., and EVERY single bank will say "card absent environment" and continue the dispute to the point you have to take the case to Visa and they will rule against high risk merch accounts like ours 99% of the time and you can end up with a $600 charge for the dispute.
All of our merchants have their own merchant accounts.

Robbie 12-17-2009 10:29 PM
Quote:
Originally Posted by NetBilling (Post 16658525)
Hi Robbie.

Of course this is out of our hands but can be handled between you and your merchant bank. We actually have a dispute template and instructions you can use to fight some of the chargebacks but you will not win most of them because you do not have a signed sales draft. If you want the template, please email sales at netbilling.com and ask. We are happy to help.
Thanks for the info. I'm pretty sure that no matter what we would never be able to do anything about it just because we are a porn company and we offend their "morals" But thanks for letting me know how to go about it. I'll pass this on to Celeste and Scott as well and we will get that template. Thanks.

NETbilling 12-17-2009 10:30 PM
Quote:
Originally Posted by EvilFubAr (Post 16655793)
I too would like a way to fight charge backs with the customer usage we collect.


The biggest issue I have feature wise is when I am looking up a transaction, there is no way to automatically bring up the cross sell transaction that goes with it. It would probably help system wide for all your clients that if a customer has 2 memberships and someone is performing any type of customer service that all transactions show up when you do a search. Sometimes there is a "view related" button on a member, but that only shows the rebills and not the cross sells.

I should be able to type in a card number, customer name, or transaction ID and be shown with 2 results. Main transaction then a new row with the cross sale transaction. I know they should be related somehow in your system already.

I know paycom does it that way and its very helpful. You cant ever forget to cancel/service both transactions there. :)
Good idea. We will outline this and hopefully get it in place.

NETbilling 12-17-2009 10:31 PM
Quote:
Originally Posted by ExtremeBank_Adam (Post 16656271)
Not true...

I use Netbilling as my primary with my merchant account, and if I see a chargeback that looks like fraud, I submit my proof to the have it reversed. I have been able to successfully reverse many of them.
Hi Adam! I hope you are well. Will we be seeing you anytime soon at any shows?

It is true you can get many reversed with a bit of work. Some merchants do not believe it is worth the effort because of the time involved.

ExtremeBank_Adam 12-17-2009 10:52 PM
Quote:
Originally Posted by NetBilling (Post 16658544)
Hi Adam! I hope you are well. Will we be seeing you anytime soon at any shows?

It is true you can get many reversed with a bit of work. Some merchants do not believe it is worth the effort because of the time involved.
Hi Mitch... we're great, thanks.

We will be in Vegas for AEE, but not Internext. Gotta get back and tend to our other projects, lol.

NETbilling 12-18-2009 09:38 AM
Quote:
Originally Posted by ExtremeBank_Adam (Post 16658588)
Hi Mitch... we're great, thanks.

We will be in Vegas for AEE, but not Internext. Gotta get back and tend to our other projects, lol.
I will be at AEE seeing clients as well. I hope to see you there.

NETbilling 12-18-2009 01:31 PM
Quote:
Originally Posted by Gateway69 (Post 16657146)
Mitch, sorry if you guys already do this, can you handle micro payments, aka .99 type of stuff, and how about a nice mobile billing interface?
Hi,

We have several merchants that have built a mobile billing interface built from our direct mode. You can process any price point you want through us.


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