Good for traffic trades.... Some trades went in to auto suspend...

That's correct... I'm very sorry about this but StatsRemote doesn't work if NatNet is down :(

Fortunately this is very rare... hosting with them since 1998.

If you have friendly trading partners, they should shoot ya a nice force to help ya get things going again. You could always do a quick traffic buy when things come back up to get your trades going again...

I am very happy with their service it is solid but for those that say their sites or natnet's network has never been down or very little downtime for " X "amount of years , that must be a miracle , because I been with them for less than half year and this is my 4th downtime .....

No biggie, stuff happens.... I'm sure NatNet will pull out all the stops to get things back up.

When I saw the connection problem, I went WTF is wrong with my computer/net connection now.. Some good news. This time it isn't a problem I have to tackle.

Was headed to my backup connection and my usual trouble shoot - glad i thought to stop by GFY first.

Over 3hrs for me... ive lost about $1,000 so far due to this downtime, and counting :(

I wonder how much money guys like quickbuck who are down are losing?

"Do you hassle your $29.95/mo ISP for thousands of dollars in compensation when they go down for a couple of hours?" Rowan, yes i do, but that's a different issue.

It's not right for customers to pay lots of money monthly and not get what they paid for. I definitely think a partial reimbursement is not unreasonable for ALL their clients.

Everyone here including Natnet is losing money.... it's a question of how much is lost?

Are you really going to be this much of an idiot for $.50c?

much more then they would lose for giving us 1 month of free hosting :banana

Yeah same here, it's been a bit spotty since we switched over to Natnet 4-5 months ago, but still have faith in the service as well.

i dont care about hosting refund.. how much is that? $1?

what im upset about a bit is i started a new campaign for some shit that was getting around $300/hr at 6pm, 7pm, 8pm, then bam it goes down... and it was on the way up.. ive lost at least $1k, probably more like $2k if it doesnt come back in an hr or two...

oh wells.. time to go out and get drunk, no need waiting here for shit to come up

I guess my point was that the adult industry tends to have larger profit margins, so the cost of hosting is relatively small in comparison to income. And the host's own profit from you is a smaller percentage of that figure. So you can't really expect a host to be able to pay you 500% of your monthly fee as compensation for the $ you've lost for half a day's downtime. At some point the responsibility has to fall on the customer (eg with a hot spare at another host) because the host can only do so much, unless you want them to go broke... :2 cents:

good news i called a tarot master and she said natnet will come back online in 10 minutes.

the card lady better be right.

5 more mins and we'll know.. or he better call and chargeback

I unplugged NatNet, and then I got sidetracked.

What kind of campaign are u running at 300/hr? Adwords or ppc related? Big money to lose then on that.

Chargeback.. did you use an american express? its very easy.. just login and hit dispute..

Its annoying when you don't have control over your own business.

live now!

ah finally my sht is back.. hopefully it aint going down again

The tarot gypsy was off only by a few minutes. I am back up!

Things should be coming back up now....we will be here all night making sure and I will keep you posted.

--T

shemp.com is back...

PingdomAlert UP:
RoaringTiger (www.roaringtiger.com) is UP again at 11/19/2009 09:49:19PM, after 3h 5m of downtime.

looks like its coming back.. all the natnet sponsors seemed to be down 5 mins ago.. so this is good :) reloading my niftystats :)

thanks for keeping an eye on things, bro
:thumbsup

So was this a DDOS?

My stuff is back up, too.

Back up again here, just under 3 hours or so in total. Thanks for fixing it guys.
WG

Just got out of a meeting with the Senior Staff and at this point everything is up and running normally. What will happen now is that they will coordinate with our Security Consultants and our hardware vendors to determine exactly what happened. I hope to have concrete answers by morning in the form of a post mortem.

Those that know me know that I am not the most technical person in the world but I am speculating that this was a cascading issue. I believe what started as a run-of-the-mill DDOS caused other issues that had to be diagnosed and resolved. This is why we have our hardware vendors engaged along with our Security Staff and Consultants right this second to make sure that we have shored up any outstanding issues and to make sure that something like this cannot happen again.

As I have always said, perfection is something that cannot be achieved in this business but it does not mean that we cannot strive for it everyday. It is very easy to look back on an issue and say "well if we had done this or this that would not have happened" but it is entirely another thing to be able to predict the future. What I will promise our customers is that we will learn from this and we will spend the time and money necessary to prevent it from happening again.

With the network being stable again, I am going to bow out of this thread now and get back to work. As always, my team and I will be available to any NationalNet customer that would like to discuss the issues of the day in more detail.

Again, thanks for your patience and we look forward to everyone getting back to what matters the most....trying to make some money!

--T

Imaginary campaigns can get expensive.

damn, i missed all the excitement, and to think im comming up on free agency with them. its a contract year for me!

Those numbers seem like bull. I know you are upset at another long natnet downtime, and yeah it totally sucks but if you really make 300.00 per hour and as Rowan said in an above post then it's your fault for having all your eggs in one basket. You should have backups at other hosts especially if you are pulling in that kind of loot.:2 cents::2 cents:

$300/hour = what, $250,000/month?

nice coinage.

Its not $300/hr ALL Day everyday, its just a new campaign.. and u guys 4got i posted screenshots of $10k/day mainstream with acai/biz opps..

ive had plenty $10k days... and yes i lost $2k from that downtime....

ah so you the guy sending me all of the acai berry emails lol

not anymore :upsidedow

nice indeed. don't wanna be down if that money $$$ is coming in!

As the saying goes, "shit happens". I've been in this business for over 10 and I can't even remember the number of places I've hosted but one thing I know for sure is NatNet's reliability and support has been far superior to any host we've ever worked with. We've hosted at NatNet for at least 3 years now so I can say with confidence they are a cut above!

The thing that always cracks me up when I see one of these threads is that 50% of those whining about NatNet being down have absolutely no interest in the situation and the other 50% are "ballers" that may possibly lose a sale or 2 during the outage. My :2 cents:

I moved from them long time ago. Dey have more downtime than any host in the biz period!

sorry don't pay da bills. good luck to all you downt time erz

so was it a DDOS attack or something else?

that's the funniest part

the supposedly top hosting company cant tell their ass from the hole in the ground

This is from how many days ago? There are soooo many factors that come into effect when running a successful hosting company. The fact that the CEO of the company cares enough to post here to keep you updates is in itself admirable!

Take it easy these guys are rarely down. Not to mention Tony is already feeling bad that the Falcons got beat up by the Giants this weekend =)

Let's move along now and put this in its proper place...THE PAST!