Unhappy with Moniker.com domain registry - GoFuckYourself.com

Redrob · 10-24-2009, 11:35 AM

I tried to transfer out a domain and was informed my transfer code didn't work and domain locked. Since I was transferring out of my account, I knew this was not the case. When I called 800 number for customer service, I got some lady in India who, I think, said she was going to email somebody that I was having a problem.........

Not at all encouraging.

amateurcanada · 10-24-2009, 11:39 AM

Its very common to outsource your 1800 numbers to countries that are far cheaper then the US. This could be the case.

We have used namecheap before with good service.

CYF · 10-24-2009, 02:56 PM

did you unlock the domain first before you tried to transfer it?

+1 for NameCheap

they have live support that is always available and helpful.

I haven't had any issues with DynaDot either, dont use them as much as namecheap tho.

PornMD · 10-24-2009, 03:08 PM

They are outsourcing some of their phone support during busy hours. I had an exact same experience with one of those outsourced support people too - absolutely no help whatsoever, which meant a waste of my time. At least if I was on hold I could do something else on the computer while waiting. IMO a very bad decision on their part. I haven't seen anyone having a GOOD experience with one of those outsourced support people.

baddog · 10-24-2009, 04:44 PM

Moving from Moniker was the hardest domain moves I have ever done. Slowest too. Took a couple weeks.

CaptainHowdy · 10-24-2009, 05:37 PM

Good to know

...

Redrob · 10-24-2009, 08:45 PM

I got an email from them with a list of instructions to move the domain. I'll read it tomorrow when I feel like fucking with a list of things to do.

Hey, at least i got a list.....

jrzeygirl · 10-25-2009, 06:42 AM

RedRob

I'm sorry for the inconvenience you may have had however transferring a domain out/away from Moniker is easy. All you need to do is log into your account, select the domain and click the blue transfer out button. The EPP code is emailed to you automatically to the email address on file.

If you're still running into issues, email directly at [email protected] and I will help you.

Thanks!

HomerSimpson · 10-25-2009, 07:36 AM

Use NameCheap
period

plus is the only domain registar that provides 24/7 live chat support
(for me much better than phone support, since I hate talking over the phone
with reps from India and Philipines

San · 10-25-2009, 07:43 AM

Moniker jumped the shark a couple years ago.

Moving domains away from them is a nightmare.

Si · 10-25-2009, 08:25 AM

+however many we are up to for namecheap

And +1 for dynadot.

I use Namecheap for the majority of my domains, they are always extremely helpful when you need to contact them (which is rare) and they are much easier to use than any other registrar.

DynaDot are also really good. the prices may start higher than most othr registrars but if you spend over $500 a year with them you get a pretty decent discount

quantum-x · 10-25-2009, 09:09 AM

Just moved 300 domains from namecheap.

Cyber Fucker · 10-25-2009, 10:11 AM

Quote:

Originally Posted by Redrob

I tried to transfer out a domain and was informed my transfer code didn't work and domain locked. Since I was transferring out of my account, I knew this was not the case. When I called 800 number for customer service, I got some lady in India who, I think, said she was going to email somebody that I was having a problem.........

Not at all encouraging.

Why serious companies are going that cheap employing Indian staff

I am really not racist or anything like that and I have nothing against India however, everywhere where I meet with Indian staff I meat with total incompetency

woj · 10-25-2009, 03:11 PM

Quote:

Originally Posted by HomerSimpson

Use NameCheap
period

plus is the only domain registar that provides 24/7 live chat support
(for me much better than phone support, since I hate talking over the phone
with reps from India and Philipines

Moniker has icq support too, just hit up Bari, and she will solve any issues you may have...

CYF · 10-25-2009, 03:35 PM

Quote:

Originally Posted by HomerSimpson

Use NameCheap
period

plus is the only domain registar that provides 24/7 live chat support
(for me much better than phone support, since I hate talking over the phone
with reps from India and Philipines

DaddyHalbucks · 10-26-2009, 01:45 PM

Why would anyone want to move domains away from Moniker? They are the best registrar, IMO.

lazycash · 10-26-2009, 02:19 PM

Quote:

Originally Posted by quantum-x

Just moved 300 domains from namecheap.

To where?

Agent 488 · 10-26-2009, 02:31 PM

to registerfly.

Quote:

Originally Posted by lazycash

To where?

10-26-2009, 11:54 PM

Bari - Best! Very Happy with Moniker.

tiger · 10-27-2009, 12:16 AM

Quote:

Originally Posted by Agent 488

to registerfly.

I hope you are joking for your sake. That is one of the worst registrars I have ever dealt with.

Brujah · 10-27-2009, 12:41 AM

Fabulous is a great registrar.

fatfoo · 10-27-2009, 02:30 AM

Transfer didn't work. Sucks for moniker.

quantum-x · 10-27-2009, 04:37 AM

Quote:

Originally Posted by lazycash

To where?

To moniker.

BlackCrayon · 10-27-2009, 04:53 AM

Quote:

Originally Posted by Brujah

Fabulous is a great registrar.

too bad you need to have 100 domains with them to get decent prices. otherwise its 30 bucks per domain.

Redrob · 11-01-2009, 01:29 PM

Still no response from Moniker on the domain transfer request that was submitted on 10/27/2009. Five Days and Counting

Net Money · 11-01-2009, 01:57 PM

Quote:

Originally Posted by Redrob

Still no response from Moniker on the domain transfer request that was submitted on 10/27/2009. Five Days and Counting

Not sure why anyone would trust their business/livelyhood on a "compane" ran by a few people on gfy ? no real live contacts ...hummmm doesn't seem like a very smart business move to me.

I'm not saying anything bad directly to moniker, but just the whole no real contact thing seems like a bad move.

jrzeygirl · 11-01-2009, 03:39 PM

Quote:

Originally Posted by Redrob

Still no response from Moniker on the domain transfer request that was submitted on 10/27/2009. Five Days and Counting

Redrob - On 10/25 I asked you to contact me for assistance. Today is 11/1 and I haven't heard from you.

Please contact me directly at [email protected] and I'd be happy to assist you!

area51 - BANNED FOR LIFE · 11-01-2009, 04:04 PM

Quote:

Originally Posted by jrzeygirl

Redrob - On 10/25 I asked you to contact me for assistance. Today is 11/1 and I haven't heard from you.

Please contact me directly at [email protected] and I'd be happy to assist you!

Can't the Moniker support handle the issue? Isn't that the point of it?

Or are you the only support agent and you don't check your own ticket system?

jrzeygirl · 11-01-2009, 04:50 PM

Quote:

Originally Posted by area51

Can't the Moniker support handle the issue? Isn't that the point of it? Or are you the only support agent and you don't check your own ticket system?

I'm not in support area51 I'm in sales. Yes, Moniker support can handle the issue however given the fact he stated that it hadn't been resolved yet I was offerring to assist.

webair · 11-01-2009, 04:54 PM

It's Sunday...Football, World Series, 60 minutes... just wait until they are open!

sheesh

imabro · 11-01-2009, 04:55 PM

Quote:

Originally Posted by jrzeygirl

I'm not in support area51 I'm in sales. Yes, Moniker support can handle the issue however given the fact he stated that it hadn't been resolved yet I was offerring to assist.

you miss the point

Quote:

Originally Posted by webair

It's Sunday...Football, World Series, 60 minutes... just wait until they are open!

sheesh

you kiss her ass
look at date

CyberHustler · 11-01-2009, 05:22 PM

I'm satisfied with moniker...

webair · 11-01-2009, 07:33 PM

Quote:

Originally Posted by imabro

you miss the point

you kiss her ass
look at date

English please..

Brujah · 11-01-2009, 08:17 PM

Learn to read the warning signs.

Redrob · 11-02-2009, 08:28 PM

Another day and no transfer. Customer support must be really shitty or way behind.

Next time I'll break out my Hindi dictionary when I speak with their customer support.

Maybe, I will contact Bari in sales if nothing happens by tomorrow morning. I realize that it is really not her problem and I do appreciate her taking an interest in support's lack of timely response to my transfer request.

Jake · 11-02-2009, 08:39 PM

Yeah, I remember back in the day when Monte personally took my calls. Things sure have changed over there, and not for the better.

After Shock Media · 11-02-2009, 09:10 PM

Quote:

Originally Posted by DaddyHalbucks

Why would anyone want to move domains away from Moniker? They are the best registrar, IMO.

He posted some reasons, kept updating the reason. Yet you post that? You are almost mister predictable when it comes to things. You always kiss ass in certain company threads, you always have your spam list ready, and of course your republican friends are always the best and can never do any wrong.

DaddyHalbucks · 11-02-2009, 09:26 PM

Quote:

Originally Posted by After Shock Media

He posted some reasons, kept updating the reason. Yet you post that? You are almost mister predictable when it comes to things. You always kiss ass in certain company threads, you always have your spam list ready, and of course your republican friends are always the best and can never do any wrong.

Rubbish. I own thousands of domains and have ample experience with registrars. I don't need to kiss anyone's ass.

Republicans make plenty of mistakes. They try to inject too much religion and private morality into politics, for starters.

But, you don't see the level of institutional corruption that has plagued the Dems. And, the Republicans have great core values of low taxes, small government, and government accountability --although they frequently stray.

baddog · 11-02-2009, 09:29 PM

Quote:

Originally Posted by DaddyHalbucks

Why would anyone want to move domains away from Moniker? They are the best registrar, IMO.

How so ?

DaddyHalbucks · 11-02-2009, 09:57 PM

Quote:

Originally Posted by baddog

How so ?

In my experience, Moniker has the best pricing, customer service, and security.

HandballJim · 11-02-2009, 10:12 PM

I think their website needs work, I get confused just trying to figure out how to get my domains linked to a host...you hit accept, and your not sure if it worked or not.

Their FAQ tells you to change DNS, but I really needed to change the IP address instead.

Iron Fist · 11-02-2009, 10:21 PM

The needful has been done.

baddog · 11-02-2009, 10:34 PM

Quote:

Originally Posted by DaddyHalbucks

In my experience, Moniker has the best pricing, customer service, and security.

I'm sorry . . . customer service? If not for Bari it appears to be non-existent. She is Moniker's Michael O.

Net Money · 11-02-2009, 10:36 PM

Quote:

Originally Posted by DaddyHalbucks

In my experience, Moniker has the best pricing, customer service, and security.

Do you even read a thread before posting?...LMAO @ moniker support.

Redrob · 11-03-2009, 10:44 AM

This morning......transfer complete.

Thank you.

jrzeygirl · 11-03-2009, 11:00 AM

Quote:

Originally Posted by Redrob

This morning......transfer complete.

Thank you.

Phew....Finally! THANKS RedRob. Please accept my apologies for any inconvenience you may have experienced. Going forward, please don't hestiate to contact me directly should the need arise.

10-24-2009, 11:35 AM	#1
Redrob Confirmed User Industry Role: Join Date: Oct 2004 Location: In a refrigerator box by the tracks. Posts: 4,791	Unhappy with Moniker.com domain registry I tried to transfer out a domain and was informed my transfer code didn't work and domain locked. Since I was transferring out of my account, I knew this was not the case. When I called 800 number for customer service, I got some lady in India who, I think, said she was going to email somebody that I was having a problem......... Not at all encouraging.

10-24-2009, 11:39 AM	#2
amateurcanada Confirmed User Industry Role: Join Date: Jul 2001 Posts: 3,766	Its very common to outsource your 1800 numbers to countries that are far cheaper then the US. This could be the case. We have used namecheap before with good service. __________________ be our partner - join nichepartners today will.assum.producer @ AmateurCanada.com / icq: 30146166 / facebook.com/will.assum / #amateurcanada

10-24-2009, 02:56 PM	#3
CYF Coupon Guru Industry Role: Join Date: Mar 2009 Location: Minneapolis Posts: 10,973	did you unlock the domain first before you tried to transfer it? +1 for NameCheap they have live support that is always available and helpful. I haven't had any issues with DynaDot either, dont use them as much as namecheap tho. __________________ Webmaster Coupons Coupons and discounts for hosting, domains, SSL Certs, and more! AmeriNOC Coupons \| Certified Hosting Coupons \| Hosting Coupons \| Domain Name Coupons

10-24-2009, 03:08 PM	#4
PornMD Mainstream Businessman Industry Role: Join Date: Jan 2007 Location: San Diego Posts: 9,291	They are outsourcing some of their phone support during busy hours. I had an exact same experience with one of those outsourced support people too - absolutely no help whatsoever, which meant a waste of my time. At least if I was on hold I could do something else on the computer while waiting. IMO a very bad decision on their part. I haven't seen anyone having a GOOD experience with one of those outsourced support people. __________________ Want to crush it in mainstream with Facebook ads? Hit me up.

10-24-2009, 05:37 PM	#6
CaptainHowdy Too lazy to set a custom title Industry Role: Join Date: Dec 2004 Location: Happy in the dark. Posts: 93,682	Good to know ... __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc.

10-24-2009, 04:44 PM	#5
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,089	Moving from Moniker was the hardest domain moves I have ever done. Slowest too. Took a couple weeks.

10-24-2009, 08:45 PM	#7
Redrob Confirmed User Industry Role: Join Date: Oct 2004 Location: In a refrigerator box by the tracks. Posts: 4,791	I got an email from them with a list of instructions to move the domain. I'll read it tomorrow when I feel like fucking with a list of things to do. Hey, at least i got a list.....

10-25-2009, 06:42 AM	#8
jrzeygirl Confirmed User Industry Role: Join Date: Jul 2004 Location: Florida Posts: 819	RedRob I'm sorry for the inconvenience you may have had however transferring a domain out/away from Moniker is easy. All you need to do is log into your account, select the domain and click the blue transfer out button. The EPP code is emailed to you automatically to the email address on file. If you're still running into issues, email directly at [email protected] and I will help you. Thanks! __________________ ~Bari [email protected] Skype: jrzeygirl

10-25-2009, 07:36 AM	#9
HomerSimpson Too lazy to set a custom title Industry Role: Join Date: Sep 2005 Location: Springfield Posts: 13,826	Use NameCheap period plus is the only domain registar that provides 24/7 live chat support (for me much better than phone support, since I hate talking over the phone with reps from India and Philipines __________________ Make a bank with Chaturbate - the best selling webcam program Ads that can't be block with AdBlockers !!! /// Best paying popup program (Bitcoin payouts) !!! PHP, MySql, Smarty, CodeIgniter, Laravel, WordPress, NATS... fixing stuff, server migrations & optimizations... My ICQ: 27429884 \| Email:

10-25-2009, 07:43 AM	#10
San So Fucking Banned Join Date: Jan 2004 Location: Shenzhen Posts: 790	Moniker jumped the shark a couple years ago. Moving domains away from them is a nightmare.

10-25-2009, 08:25 AM	#11
Si Such Fun! Industry Role: Join Date: Feb 2008 Posts: 13,900	+however many we are up to for namecheap And +1 for dynadot. I use Namecheap for the majority of my domains, they are always extremely helpful when you need to contact them (which is rare) and they are much easier to use than any other registrar. DynaDot are also really good. the prices may start higher than most othr registrars but if you spend over $500 a year with them you get a pretty decent discount

10-25-2009, 09:09 AM	#12
quantum-x Confirmed User Join Date: Feb 2002 Location: ICQ: 251425 Fr/Au/Ca Posts: 6,863	Just moved 300 domains from namecheap. __________________ PrettyInCash.com - BoozedGFs.com - TeenGFs.com - JizzGFs.com- MilfUploads.com -

10-26-2009, 01:45 PM	#16
DaddyHalbucks A freakin' legend! Industry Role: Join Date: Feb 2004 Location: Las Vegas, Nevada USA Posts: 18,975	Why would anyone want to move domains away from Moniker? They are the best registrar, IMO. __________________ Boner Money

10-26-2009, 11:54 PM	#19
Alex Xe Guest Posts: n/a	Bari - Best! Very Happy with Moniker.

10-27-2009, 12:41 AM	#21
Brujah Beer Money Baron Industry Role: Join Date: Jan 2001 Location: brujah / gmail Posts: 22,157	Fabulous is a great registrar. __________________ Free Premium Domain Lists and Tools at Clickmojo.com For Sale: Obscenity.com

10-27-2009, 02:30 AM	#22
fatfoo ICQ:649699063 Industry Role: Join Date: Mar 2003 Posts: 27,763	Transfer didn't work. Sucks for moniker. __________________ Send me an email: [email protected]

11-01-2009, 01:29 PM	#25
Redrob Confirmed User Industry Role: Join Date: Oct 2004 Location: In a refrigerator box by the tracks. Posts: 4,791	Still no response from Moniker on the domain transfer request that was submitted on 10/27/2009. Five Days and Counting

11-01-2009, 04:54 PM	#30
webair Confirmed User Industry Role: Join Date: Feb 2002 Location: NYC, NY Posts: 8,531	It's Sunday...Football, World Series, 60 minutes... just wait until they are open! sheesh __________________ ~ Webair Dedicated Cloud Servers™ ~ WEBAIR VSYS™ Virtual Hosting Platform ~ Superior CDN Network ~ ~ Managed Dedicated hosting Specialists ~ DISCOUNT DOMAIN NAMES! ~ WEBAIR FUSION IO MANAGED CLOUD SERVERS! ~ *ICQ:* 243116321 - *TWITTER* - @WEBAIRINC - E-Mail: [email protected]

11-01-2009, 05:22 PM	#32
CyberHustler Masterbaiter Industry Role: Join Date: Feb 2006 Posts: 26,556	I'm satisfied with moniker...

11-01-2009, 08:17 PM	#34
Brujah Beer Money Baron Industry Role: Join Date: Jan 2001 Location: brujah / gmail Posts: 22,157	Learn to read the warning signs. __________________ Free Premium Domain Lists and Tools at Clickmojo.com For Sale: Obscenity.com

11-02-2009, 08:28 PM	#35
Redrob Confirmed User Industry Role: Join Date: Oct 2004 Location: In a refrigerator box by the tracks. Posts: 4,791	Another day and no transfer. Customer support must be really shitty or way behind. Next time I'll break out my Hindi dictionary when I speak with their customer support. Maybe, I will contact Bari in sales if nothing happens by tomorrow morning. I realize that it is really not her problem and I do appreciate her taking an interest in support's lack of timely response to my transfer request.

11-02-2009, 08:39 PM	#36
Jake Confirmed User Join Date: Dec 2001 Location: CO, US Posts: 3,056	Yeah, I remember back in the day when Monte personally took my calls. Things sure have changed over there, and not for the better. __________________

11-02-2009, 10:12 PM	#41
HandballJim Confirmed User Industry Role: Join Date: Sep 2008 Location: NYC Posts: 4,024	I think their website needs work, I get confused just trying to figure out how to get my domains linked to a host...you hit accept, and your not sure if it worked or not. Their FAQ tells you to change DNS, but I really needed to change the IP address instead. __________________ HOW I MAKE LOTS OF $$$

11-02-2009, 10:21 PM	#42
Iron Fist Too lazy to set a custom title Join Date: Dec 2006 Posts: 23,400	The needful has been done. __________________ i like waffles

11-03-2009, 10:44 AM	#45
Redrob Confirmed User Industry Role: Join Date: Oct 2004 Location: In a refrigerator box by the tracks. Posts: 4,791	This morning......transfer complete. Thank you.