MojoHost Ticket - 4hrs 22mins & Counting...

What is the ticket for though?

It's regarding getting some of my sites from another server moved over to mojo.

drop them an icq/phone call... those guys are uber quick

some scripts / sites take awile to move.

Mojohost has always been quick for me. Give em a call or icq message.

I realize that. The ticket was simply a QUESTION about moving some stuff.

Jim is on it

They are always really quick, great support

that is called low priority moron.

I love Mojohost support, they always take care of my needs really fast

Within 5 minutes at phatservers my ticket (no matter the priority) has already sent an instant reply email to me saying they received it and a rep has already emailed me back with an answer, or saying they fixed the problem, or are working on it. Oh yeah, I most likely already sent them a thank you email within that 5 minutes too. Sucks for you.

i have this experience with them as well. amerinoc/phat for the win

This customer wanted to get an ETA on a move of more sites from another web host to his managed MojoHost box.

This wasn't an actual request for action, it was a question prior to making a request.

I apologize that our answer was not timely. With 4 full time systems administrators on shift at the time the request was logged, this was especially inexcusable. I could have answered the ticket myself and I'm not the same kind of smart as our support team members. LOL

Pimp3611, as you discussed with Jim earlier, we can absolutely exceed expectations on your time frame.

Every question and support request is important. We deliver exceptional support to all clients, regardless of priority or spend. Our customer is #1, definitely not a moron. Our response did not meet my level of expectation.


Thank you everyone for the kind words and pimp3611 for being satisfied enough to entrust even more of your business to MojoHost since your initial move a few months back. I am excited that in this instance we are also able to generate yet another direct savings.

For the benefit of everyone reading this thread, live systems administrators are *always* available by phone. We encourage phone calls, they are an easy way to alleviate concerns anytime 24-7-365. Our team rotates through ICQ so that at any given time there is always 1 member available for chat by this method. For the purposes of tracking, training and accountability across our larger staff, most requests should be logged in a ticket (and emergencies set to status '1').

Sincerely,

Brad Mitchell

I used to have a server with mojohost for 2 years and their support was very good. The only reason I stopped is that I didn't have need for that server. From what I recall out of personal experience is that my tickets were getting replied fast and based on their importance/priority. I always make sure to let the reader know if something is critical or if it can wait for a while. Hope that helped you.