Anyone received SLA credits from caro?

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  • rowan
    Too lazy to set a custom title
    • Mar 2002
    • 17393
    #1

    Anyone received SLA credits from caro?

    Just curious whether anyone has had the SLA credits applied to their account yet. My billing anniversary is the 11th of this month (which I suspect might be when they do everyone?) and my server has been up nearly 64 days (ie since the last power failure)... their SLA says they'll do the credit within 60 days...
    Tags: None
    • rowan
      Too lazy to set a custom title
      • Mar 2002
      • 17393
      #2
      Bump for caro customers

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        • rowan
          Too lazy to set a custom title
          • Mar 2002
          • 17393
          #3
          ..... they've just issued me an invoice and billed me the normal monthly fee. No SLA credits.

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            • darksoul
              Confirmed User
              • Apr 2002
              • 4997
              #4
              Most hosts are tricky with SLA credits. Every customer has to specifically request for the credits.
              1337 5y54|)m1n: 157717888
              BM-2cUBw4B2fgiYAfjkE7JvWaJMiUXD96n9tN
              Cambooth

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                • rowan
                  Too lazy to set a custom title
                  • Mar 2002
                  • 17393
                  #5
                  Originally posted by darksoul
                  Most hosts are tricky with SLA credits. Every customer has to specifically request for the credits.
                  Yes, I sent a request the same day of the outage and received a boilerplate reply saying that the credits would be applied by May 6th. That deadline has passed, nothing has happened......

                    Comment

                    • darksoul
                      Confirmed User
                      • Apr 2002
                      • 4997
                      #6
                      Originally posted by rowan
                      Yes, I sent a request the same day of the outage and received a boilerplate reply saying that the credits would be applied by May 6th. That deadline has passed, nothing has happened......
                      Its easy to "forget" this kind of things . Hit them up though, they should fix it.
                      1337 5y54|)m1n: 157717888
                      BM-2cUBw4B2fgiYAfjkE7JvWaJMiUXD96n9tN
                      Cambooth

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                        • peedy
                          Confirmed User
                          • Oct 2004
                          • 866
                          #7
                          reminds me I need to check on my credits as well
                          --
                          Peedy

                          PeedyCash
                          CCBill Powered, NO BULLSHIT!

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