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Sarah_Jayne

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#1

I think I speak for most affiliate support people when I say ...

04-22-2009, 06:54 AM

Please for the love of all things - keep your email address on your sponsor accounts up to date!

We can't alert you to any problems with your account if your emails keep bouncing. That is even apart from just contacting affiliates to offer general support.

I have people that I could really use to contact and just can't because even though I see that they are building new pages their email address on their accounts hasn't been changed in years.

Please..please..if you change the email address you use also change it on your sponsor accounts!

(p.s...yes I have posted this on more than one board..such is my desire to actually help accounts when I need to talk to them!)
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riddler

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#2

04-22-2009, 06:57 AM

maybe they dont want to be got ahold of? sure downtime notices and stuff is nice but most affiliate programs spam the fuck out of you with stupid shit..

if i want a affiliate rep to email me and ask how im doing ill email them first and ask for help otherwise leave me the fuck alone and stop filling up my email box :P

(not directed at you)
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BradM

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#3

04-22-2009, 07:00 AM

From our standpoint- we would like to contact affiliates.
From their standpoint, they are weird shut in social rejects who don't like being talked to.
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Pete-KT

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#4

04-22-2009, 07:00 AM

many affiliates put in fake email addresses sarah they dont wanna be contacted weekly with "spam" as they call it when we are trying to update them on info about the programs.
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Sarah_Jayne

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#5

04-22-2009, 07:00 AM

Originally posted by riddler

maybe they dont want to be got ahold of? sure downtime notices and stuff is nice but most affiliate programs spam the fuck out of you with stupid shit..

if i want a affiliate rep to email me and ask how im doing ill email them first and ask for help otherwise leave me the fuck alone and stop filling up my email box :P

(not directed at you)

That is a point I get. However, what if there is an actual problem? For example, on my own adult work, I recently had a major problem with my bank alerted to me BY an affiliate support worker for a sponsor.

Also, a lot of people will be quick to say that affiliate support doesn't offer 'support' and 'reach out' but then give us no way to actually contact them.
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Si

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#6

04-22-2009, 07:02 AM

Originally posted by riddler

maybe they dont want to be got ahold of? sure downtime notices and stuff is nice but most affiliate programs spam the fuck out of you with stupid shit..

if i want a affiliate rep to email me and ask how im doing ill email them first and ask for help otherwise leave me the fuck alone and stop filling up my email box :P

(not directed at you)

I second that notion.
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Sarah_Jayne

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#7

04-22-2009, 07:04 AM

Originally posted by Pete-KT

many affiliates put in fake email addresses sarah they dont wanna be contacted weekly with "spam" as they call it when we are trying to update them on info about the programs.

Yeah..that I know and I sort of understand. Largely, I am talking about people who have email addresses on their accounts that did once work. In those cases, I think largely it is forgetting which email address is on an account. I really understand that when you have been signing up for sponsors for years. I am not 'mad' just trying to alert some people to how if they hadn't updated account info on their sponsor accounts in a while it might be time to check.

Also, on the 'spam' thing. A lot of affiliates set up email boxes for each sponsor. Often, I see '[email protected]' type addresses when they sign up. That way then filter them off into boxes and see who does what with their addresses without getting is all mixed in with their 'normal' mail.
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Sarah_Jayne

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#8

04-22-2009, 07:05 AM

Originally posted by BradM

From our standpoint- we would like to contact affiliates.
From their standpoint, they are weird shut in social rejects who don't like being talked to.

What if I am a social reject in need of contacting an affiliate?
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Sarah_Jayne

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#9

04-22-2009, 07:07 AM

Originally posted by mobilefun1987

I second that notion.

Which, again, I get. However, if we saw something going wrong with your account and couldn't contact you wouldn't you wish we had?
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BradM

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#10

04-22-2009, 07:07 AM

Originally posted by Sarah_MaxCash

What if I am a social reject in need of contacting an affiliate?

Good luck then I say.

It's a hard game being a manager in this industry. In mainstream I notice people WANT to hear from you. They want to know what the latest trends are and what they can do to increase daily volume. I talk to my mainstream affiliates constantly.

In adult everyone wants to sit in a basement, make TGPs like it's 2002, and make rent.
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RyuLion

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#11

04-22-2009, 07:07 AM

Originally posted by Sarah_MaxCash

Also, on the 'spam' thing. A lot of affiliates set up email boxes for each sponsor. Often, I see '[email protected]' type addresses when they sign up. That way then filter them off into boxes and see who does what with their addresses without getting is all mixed in with their 'normal' mail.

Hint Hint..

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pornguy

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#12

04-22-2009, 07:10 AM

Its amazing how many people will NOT ask for help, but if they are approached, they will take all the help they can get, and start asking questions.

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Sarah_Jayne

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#13

04-22-2009, 07:12 AM

Originally posted by BradM

Good luck then I say.

It's a hard game being a manager in this industry. In mainstream I notice people WANT to hear from you. They want to know what the latest trends are and what they can do to increase daily volume. I talk to my mainstream affiliates constantly.

In adult everyone wants to sit in a basement, make TGPs like it's 2002, and make rent.

Yeah..the folks that come to adult from mainstream and sign up with us are the ones that give me every contact detail possible.
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gunsmoke

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#14

04-22-2009, 07:13 AM

thanks for the tip .... fixing email now

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Sarah_Jayne

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#15

04-22-2009, 07:13 AM

Originally posted by pornguy

Its amazing how many people will NOT ask for help, but if they are approached, they will take all the help they can get, and start asking questions.

But without a way to approach them you can't give them that help. So many I have actually reached out to help almost are afraid to ask for any help but are happy to be offered it. It is as if they think support is only for whales.
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