NATs contact - URGENT

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  • RazorSharpe
    Confirmed User
    • Aug 2001
    • 2238
    #1

    NATs contact - URGENT

    Hi,

    Does anyone know of a way to contact NATs (TooMuchMedia) after hours? I've had hardware failure on my NATs machine and have swapped it out for a new one but need the license regenerated.

    Have already sent in a "severe" support ticket but I'd just like the added bonus of knowing that I can get helped now rather than in 6 hours when they open shop.

    Cheers ...
    Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning.
    Tags: None
    • After Shock Media
      It's coming look busy
      • Mar 2001
      • 35299
      #2
      It is one of the "flaws" with the system - despite how many depend on it and pay monthly fee's.

      Unless someone surprises me and lets me know they now do have 24/7 emergency support that answers phones and emails now.

      [email protected] ICQ:135982156 AIM: Aftershockmed1a MSN: [email protected]

        Comment

        • RazorSharpe
          Confirmed User
          • Aug 2001
          • 2238
          #3
          Originally posted by After Shock Media
          It is one of the "flaws" with the system - despite how many depend on it and pay monthly fee's.

          Unless someone surprises me and lets me know they now do have 24/7 emergency support that answers phones and emails now.
          never thought i'd need 24/7 support but obviously i've changed my thinking on that! No answer on phone either so it looks like I may be stuck till 10AM Eastern Time ... another 5 hours or so. Not pleasant ....
          Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning.

            Comment

            • After Shock Media
              It's coming look busy
              • Mar 2001
              • 35299
              #4
              Originally posted by RazorSharpe
              never thought i'd need 24/7 support but obviously i've changed my thinking on that! No answer on phone either so it looks like I may be stuck till 10AM Eastern Time ... another 5 hours or so. Not pleasant ....
              Few ever really think about it until something gets borked after hours.
              What is really annoying is often these after hour problems are something anyone who was told how to generate keys, or perform basic functions could do. So it is not like they would need to hire a super expensive tech.

              [email protected] ICQ:135982156 AIM: Aftershockmed1a MSN: [email protected]

                Comment

                • RazorSharpe
                  Confirmed User
                  • Aug 2001
                  • 2238
                  #5
                  Originally posted by After Shock Media
                  Few ever really think about it until something gets borked after hours.
                  What is really annoying is often these after hour problems are something anyone who was told how to generate keys, or perform basic functions could do. So it is not like they would need to hire a super expensive tech.
                  Rub it in that i didn't think of needing after hours support why don't you

                  Still no response so I'm resigned to having to wait another 5 hours .....
                  Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning.

                    Comment

                    • After Shock Media
                      It's coming look busy
                      • Mar 2001
                      • 35299
                      #6
                      Originally posted by RazorSharpe
                      Rub it in that i didn't think of needing after hours support why don't you

                      Still no response so I'm resigned to having to wait another 5 hours .....
                      I feel your pain, really I do.
                      It could be a lot worse. Your license could die and moments latter your biggest whale affiliate has some stat questions and needs some promo stuff. This person of course never asks for anything 99% of the time. He just works hard and sends you mad joins. Yet somehow he has you on ICQ and you notice that you can not get into the admin.

                      [email protected] ICQ:135982156 AIM: Aftershockmed1a MSN: [email protected]

                        Comment

                        • RazorSharpe
                          Confirmed User
                          • Aug 2001
                          • 2238
                          #7
                          Originally posted by After Shock Media
                          I feel your pain, really I do.
                          It could be a lot worse. Your license could die and moments latter your biggest whale affiliate has some stat questions and needs some promo stuff. This person of course never asks for anything 99% of the time. He just works hard and sends you mad joins. Yet somehow he has you on ICQ and you notice that you can not get into the admin.
                          i don't do affiliates, i use nats for cascading and basically, statistical purposes. it's still annoying not to have it up and running coz no rebills are coming through and no new sales ...
                          Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning.

                            Comment

                            • After Shock Media
                              It's coming look busy
                              • Mar 2001
                              • 35299
                              #8
                              Originally posted by RazorSharpe
                              i don't do affiliates, i use nats for cascading and basically, statistical purposes. it's still annoying not to have it up and running coz no rebills are coming through and no new sales ...
                              Ah snap.
                              Hey can you see the new sales in ccbill and or epoch?

                              Pretty sure if you see them there all is cool and stuff can get resynched come morning, same with rebills.

                              [email protected] ICQ:135982156 AIM: Aftershockmed1a MSN: [email protected]

                                Comment

                                • Scroto
                                  Confirmed User
                                  • Nov 2005
                                  • 2804
                                  #9
                                  page 2 bump just incase

                                    Comment

                                    • RazorSharpe
                                      Confirmed User
                                      • Aug 2001
                                      • 2238
                                      #10
                                      Originally posted by Scroto
                                      page 2 bump just incase
                                      Thanks Scroto, just got a hold of a nats tech on the phone. hopefully i'll be sorted quick and proper. i'm not so sure i like that fact that i can't get after hours support for something as important as my billing solution .....
                                      Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning.

                                        Comment

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