It has never been easy to be patient, but it's probably harder now than at any time in history. In a world in which messages can be sent across the world instantly, in which seemingly everything is available for immediate purchase with a few clicks of the mouse ...
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends." -Jeff Bezos
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