Verotel going the way of IBill ?

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  • IanUK
    Confirmed User
    • Oct 2002
    • 51
    #1

    Verotel going the way of IBill ?

    Hey Everyone,

    Just saw this in Verotel's control center regarding DDEU payments:

    'Dear Customer,

    Please note that you may see some additional credits to your account in your invoice. This is due to a complete reconciliation of our DDEU transactions which indicated that a number of transactions which were paid out to you in previous invoices were in fact not collected or reversed by our banks and processing partners. These transactions were subsequently never settled and not paid to Verotel. We have cancelled any users associated with these credits and appreciate your understanding in this reconciliation process.

    Verotel Management '

    Luckily I don't process much through Verotel anymore, but it has cost me some money.

    Is this legal ?

    Ian
    Tags: verotel
    • Barefootsies
      Choice is an Illusion
      • Feb 2005
      • 42635
      #2
      Posts: 40
      Sounds like more fear baiting. I have been with them years, and never had any major issues.

      I do, however, do some novel concepts when I need to contact them. Crazy and WILD things like.... picking up the phone and calling them, or tracking down the correct e-mail for matters such as payments, or merchant support and things of that nature.

      Novel... I know... but surprising how most issues are resolved in 24 hours.
      Should You Email Your Members?

      Link1 | Link2 | Link3

      Enough Said.

      "Would you rather live like a king for a year or like a prince forever?"

        Comment

        • IanUK
          Confirmed User
          • Oct 2002
          • 51
          #3
          I'm not sure why how many posts I have is relevant, and yes, I have already contacted them, but not had a reply yet, I just don't like it when anyone takes money from me for their mistakes.

            Comment

            • Barefootsies
              Choice is an Illusion
              • Feb 2005
              • 42635
              #4
              Originally posted by IanUK
              I'm not sure why how many posts I have is relevant, and yes, I have already contacted them, but not had a reply yet, I just don't like it when anyone takes money from me for their mistakes.
              Which e-mail did you send it to?
              Should You Email Your Members?

              Link1 | Link2 | Link3

              Enough Said.

              "Would you rather live like a king for a year or like a prince forever?"

                Comment

                • IanUK
                  Confirmed User
                  • Oct 2002
                  • 51
                  #5
                  merchantsupport

                    Comment

                    • Barefootsies
                      Choice is an Illusion
                      • Feb 2005
                      • 42635
                      #6
                      Originally posted by IanUK
                      merchantsupport
                      k tootsie.
                      Should You Email Your Members?

                      Link1 | Link2 | Link3

                      Enough Said.

                      "Would you rather live like a king for a year or like a prince forever?"

                        Comment

                        • IanUK
                          Confirmed User
                          • Oct 2002
                          • 51
                          #7
                          Have you checked your DDEU payments for the last month or so, have they taken any from you for this ?

                            Comment

                            • Barefootsies
                              Choice is an Illusion
                              • Feb 2005
                              • 42635
                              #8
                              Originally posted by IanUK
                              Have you checked your DDEU payments for the last month or so, have they taken any from you for this ?
                              None.

                              I run 7 pay sites through them.
                              Should You Email Your Members?

                              Link1 | Link2 | Link3

                              Enough Said.

                              "Would you rather live like a king for a year or like a prince forever?"

                                Comment

                                • IanUK
                                  Confirmed User
                                  • Oct 2002
                                  • 51
                                  #9
                                  You are lucky then, you obviously didn't have any DDEU payments that they 'forgot' to process.

                                    Comment

                                    • Barefootsies
                                      Choice is an Illusion
                                      • Feb 2005
                                      • 42635
                                      #10
                                      Originally posted by IanUK
                                      You are lucky then, you obviously didn't have any DDEU payments that they 'forgot' to process.
                                      I do not get a lot of those transactions, to be honest with you mate.
                                      Most of mine are credit card, check, and probably SMS comes in third.
                                      Should You Email Your Members?

                                      Link1 | Link2 | Link3

                                      Enough Said.

                                      "Would you rather live like a king for a year or like a prince forever?"

                                        Comment

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