GoFuckYourself.com - Adult Webmaster Forum - FYI: Moniker support apparently doesn't work on weekends

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- Fucking Around & Business Discussion (https://gfy.com/forumdisplay.php?f=26)

- - FYI: Moniker support apparently doesn't work on weekends (https://gfy.com/showthread.php?t=864613)

DigitalPimp

10-27-2008 07:16 PM

I notice all four of Monikers name servers appear to be in the same datacenter, don't DNS providers normally separate them geographically or do they not do that anymore? I hope they are at least on four separate boxes.

Mutt	10-27-2008 07:18 PM

Directnic :thumbsup

Snake Doctor

10-27-2008 07:28 PM

Quote:

Originally Posted by supzdotcom (Post 14960757)

you have your registrar host your DNS?

No, I created custom nameservers and there was apparently a "sync" problem between the records that they had to resubmit.

Only took a minute to fix....but there was nobody there to fix it.

It's all good now, and it's too expensive and too much of a pain to move....I just hope they improve their service.

lazycash

10-27-2008 08:18 PM

Didn't think anyone was still with Moniker after their support took a complete nosedive for the worse a little over a year ago. I moved everything to namecheap and couldn't be happier. I guess its like most things, you don't realize how bad it is until you need it.

Wiredoctor

10-27-2008 08:25 PM

Quote:

Originally Posted by lazycash (Post 14960951)

When you go cheap you usually get cheap. If ytou use a company that onlly has reps on a board called GFY what do you expect. This guy said it took 2 days to get a simple issue fixed, and he even talked to them 2 days earlier////well that to me is time to get out before a more serious issues pops up and takes your biz down.:2 cents::2 cents:

HighEnergy

10-27-2008 11:46 PM

This is funny. If you're a 'nickel-dime' client then you can expect 'nickel-dime' support. Move your 3 domains, really, move your 3 domains, you just clutter up a great system.

Machete_

10-28-2008 12:03 AM

Quote:

Originally Posted by AdvertisingSex (Post 14959277)

I had a domain expire and Moniker charged me $140 to get it back.

I then moved all of my domains away from Moniker and my business is running smoothly.

The rep in this thread has lied 3 or 4 times about service, trying to make the original thread starter out to be a lazy liar. Obviously reading comprehension is not her strong point. He contacted you, did what you said and it turned out to cost him 3 days. Yes, you have tons of electronic communication equipment, but, how are customers supposed to know how to contact you? Is your info on the contact page? No. So you and Moniker Failed him. But hey, as long as you've got your Blackberry, you have an excuse for providing piss poor support.

Also, webair, you may want to try reading the thread before you throw your sig in. idiot.

Use anyone but Moniker to reg your domains and anyone but webair to host them.

Welcome to the "he is a topnotch stand up guy" circlejerk program called GFY.

buyandsell

10-28-2008 05:48 AM

moniker sucks

CIVMatt

10-28-2008 06:02 AM

moniker rules

Barefootsies

10-28-2008 06:36 AM

Quote:

Originally Posted by ebus_dk (Post 14961444)

Welcome to the "he is a topnotch stand up guy" circlejerk program called GFY.

:1orglaugh:1orglaugh

ScottXXX

10-28-2008 07:09 AM

Yes moniker rules.... at not being found when you need them.

Dear Moniker.. pls answer the question.. why do you have to go to a porn site to get a hold of the "real" customer support?

As far as the domains going down.. ask Shoemoney why he doesn't use Moniker sometime when you bump into him offline. Its an interesting story.

Barefootsies

10-28-2008 07:12 AM

Quote:

Originally Posted by ScottXXX (Post 14962456)

As far as the domains going down.. ask Shoemoney why he doesn't use Moniker sometime when you bump into him offline. Its an interesting story.

http://www.blizzardimagehosting.com/...g=IMG_5493.JPG

Bro Media - BANNED FOR LIFE

10-28-2008 09:28 AM

Quote:

Originally Posted by HighEnergy (Post 14961418)

This is funny. If you're a 'nickel-dime' client then you can expect 'nickel-dime' support. Move your 3 domains, really, move your 3 domains, you just clutter up a great system.

You shouldn't have to spend hundreds of dollars to get the support you deserve. A company showing that means its going in the shitter and sinking fast.

Snake Doctor

10-28-2008 10:52 AM

Quote:

Originally Posted by HighEnergy (Post 14961418)

This is funny. If you're a 'nickel-dime' client then you can expect 'nickel-dime' support. Move your 3 domains, really, move your 3 domains, you just clutter up a great system.

STFU noob. You may think you're helping them, hell you may even work for them (if you do, I'm definitely leaving), but all you're doing is making them and you look like an asshole.

I've never before been in an industry where when the customer has a complaint, the mob attacks the customer.

buyandsell

10-28-2008 12:43 PM

Quote:

Originally Posted by CIVMatt (Post 14962239)

moniker rules

you have failed

Kudles

10-28-2008 01:01 PM

Thats annoying

ScottXXX

10-29-2008 06:58 AM

Quote:

Originally Posted by Snake Doctor (Post 14963387)

Internet businesses are weird like that. I wonder when the Moniker reps going to come back and tell us what they actually are doing to resolve these problems.

seems like their pulling a Keiser Soze at the moment

jrzeygirl

10-29-2008 07:19 AM

Quote:

Originally Posted by ScottXXX (Post 14968395)

Sorry for the delay in posting ScottXXX - I was on the road.

You're right - SnakeDoctor wasn't to blame nor should he have gotten attacked. Once again I do apologize for the delay in getting his issues resolved. Going forward should he/anyone have any issues that need immediate attention please don't hesitate to contact me directly.

ScottXXX

10-29-2008 07:25 AM

Quote:

Originally Posted by jrzeygirl (Post 14968490)

Thanks for the reply... so should we look on the customer support page for the real contact info or do your customers need to go to a porn forum for that?

DaddyHalbucks

10-29-2008 07:25 AM

I have had only good experiences with Moniker. I trust them.

Machete_

10-29-2008 07:26 AM

Quote:

Originally Posted by jrzeygirl (Post 14968490)

So if there are real problem the customers have to contact you directly an not use the support? that really sounds like a great business infrastructure

jrzeygirl

10-29-2008 07:37 AM

Quote:

Originally Posted by ebus_dk (Post 14968510)

So if there are real problem the customers have to contact you directly an not use the support? that really sounds like a great business infrastructure

No ebus_dk, that is not what I am saying at all. Look, I?ve been going back/forth for 2 days now (trying my best) to apologize for the delay in getting Snake Doctor?s issue resolved and to reassure you all that Moniker?s support is getting better!

What I meant was that if anyone had issues that needed immediate attention I was available to assist/push them to the top.

jrzeygirl

10-29-2008 07:42 AM

Quote:

Originally Posted by ScottXXX (Post 14968506)

Thanks for the reply... so should we look on the customer support page for the real contact info or do your customers need to go to a porn forum for that?

If you are a Moniker client in need of support, please open a help ticket within your Moniker account under ?Moniker Support Center? OR you can contact Client Services directly at 800-688-6311 / 954-861-3500.

Again, feel free to contact me directly if need be. :winkwink:

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