WEBAIR, please step in.. I got problems. - Page 2 - GoFuckYourself.com

brandonstills · 08-27-2008, 12:50 PM

Not to mention it took me over a week to upload a site to them because they would only accept 50 KB/s of bandwidth to me when I can upload at over 200 KB/s to another server in the same city as them. They said it was my connection to the Internet. lol

Gerard is cool. He really does care and try to do his best but webair simply doesn't have the peering bandwidth. Support is ok, but they tend to blame others way too much when it really is their own fault. Most of the time it's miscommunication on their end internally.

OG LennyT · 08-27-2008, 01:17 PM

funny and sad thread at the same time.... like someone said, if you have problems.. switch hosts if you're not satisfied with the fix

Net Money · 08-27-2008, 03:51 PM

When it comes to hosting who cares if Girrard is friendly or not? what matters is if the host has Excellent support and a Quality network. If those conditions are not met then the host is useless. If you are serious about your business then you need Quality hosting plain and simple. Fair prices, Great Support, fast speeds and No bad downtimes. If your host cant provide these basic services then you're at the wrong host.

brandonstills · 08-27-2008, 05:47 PM

I take back what I said about their support being ok. I was dealing with them for over an hour today. They kept on insisting it was my code and didn't even correctly identify the problem. They repeatedly kept on saying "please hold" without any response when I repeatedly asked them for an update. And this is after Gerard said he spoke to him about doing that too.

Then they said they had found the problem and that... big surprise, it was a problem with my code. When I proved to them that wasn't even the issue they did some more research and concluded that... it was my code. I explained that I could change all the links in my HTML to make it work but that it was a workaround and not a solution. They claimed they couldn't help me because it was a coding issue and not a server issue.

While they were working on it I did some google searches and recommended a solution. They kept on telling me that it wouldn't solve the problem and that it was for an unrelated issue.

After ending the conversation and implementing the solution I suggested in the first place (1 parameter of 1 line in the .htaccess file) it worked perfectly.

Thanks webair for wasting over an hour of my time. Thanks for ignoring me when I kept asking for an update. Thanks for telling me it was my fault. Thanks for showing me the error of my ways when I suggested a solution.

I now realize it's all my fault and that it's a problem with my code.

Sorry Gerard, I was trying to help you guys out and give you the benefit of the doubt but your support has serious issues. I don't like saying bad things about people but at the same time people need to be warned. I worked doing enterprise support for 3 years and I would have been fired if I provided the kind of support your techs are providing. Ketan is the absolute worst there. If you get him I suggest you ask for someone else.

p.s., I'm still a little confused. I know it's my code that's the problem but I haven't modified my code (only the apache config) and it's working now. Hmm... Must be a problem with my code.

08-27-2008, 12:50 PM	#51
brandonstills Confirmed User Join Date: Dec 2007 Location: Chatsworth, CA Posts: 1,964	Not to mention it took me over a week to upload a site to them because they would only accept 50 KB/s of bandwidth to me when I can upload at over 200 KB/s to another server in the same city as them. They said it was my connection to the Internet. lol Gerard is cool. He really does care and try to do his best but webair simply doesn't have the peering bandwidth. Support is ok, but they tend to blame others way too much when it really is their own fault. Most of the time it's miscommunication on their end internally. __________________ Brandon Stills Industry and programming veteran [email protected] \| skype: brandonstills \| ICQ #495-171-318

08-27-2008, 01:17 PM	#52
OG LennyT Wall Street Pimp Industry Role: Join Date: Jun 2003 Location: Phoenix, AZ Posts: 14,345	funny and sad thread at the same time.... like someone said, if you have problems.. switch hosts if you're not satisfied with the fix __________________ Tradeking - my online broker \| 4.95 a trade \| make real $$

08-27-2008, 05:47 PM	#54
brandonstills Confirmed User Join Date: Dec 2007 Location: Chatsworth, CA Posts: 1,964	I take back what I said about their support being ok. I was dealing with them for over an hour today. They kept on insisting it was my code and didn't even correctly identify the problem. They repeatedly kept on saying "please hold" without any response when I repeatedly asked them for an update. And this is after Gerard said he spoke to him about doing that too. Then they said they had found the problem and that... big surprise, it was a problem with my code. When I proved to them that wasn't even the issue they did some more research and concluded that... it was my code. I explained that I could change all the links in my HTML to make it work but that it was a workaround and not a solution. They claimed they couldn't help me because it was a coding issue and not a server issue. While they were working on it I did some google searches and recommended a solution. They kept on telling me that it wouldn't solve the problem and that it was for an unrelated issue. After ending the conversation and implementing the solution I suggested in the first place (1 parameter of 1 line in the .htaccess file) it worked perfectly. Thanks webair for wasting over an hour of my time. Thanks for ignoring me when I kept asking for an update. Thanks for telling me it was my fault. Thanks for showing me the error of my ways when I suggested a solution. I now realize it's all my fault and that it's a problem with my code. Sorry Gerard, I was trying to help you guys out and give you the benefit of the doubt but your support has serious issues. I don't like saying bad things about people but at the same time people need to be warned. I worked doing enterprise support for 3 years and I would have been fired if I provided the kind of support your techs are providing. Ketan is the absolute worst there. If you get him I suggest you ask for someone else. p.s., I'm still a little confused. I know it's my code that's the problem but I haven't modified my code (only the apache config) and it's working now. Hmm... Must be a problem with my code. __________________ Brandon Stills Industry and programming veteran [email protected] \| skype: brandonstills \| ICQ #495-171-318 Last edited by brandonstills; 08-27-2008 at 05:49 PM..

08-27-2008, 03:51 PM	#53
Net Money Confirmed User Join Date: Dec 2007 Posts: 539	When it comes to hosting who cares if Girrard is friendly or not? what matters is if the host has Excellent support and a Quality network. If those conditions are not met then the host is useless. If you are serious about your business then you need Quality hosting plain and simple. Fair prices, Great Support, fast speeds and No bad downtimes. If your host cant provide these basic services then you're at the wrong host.