Here Is An Example Of Why Paysites Get Chargebacks

[urbanpimp]

Here is a copy of correspondence with net-member.com
---------------------------------------------------------

Dear XXXXX, thank you for your subscription to www.40somethingmag.com. Save this e-mail for future reference. Please include your member information (except Credit Card number) in all emails.

Your Username:
XXXXXXXXX
Your Password:
XXXXXXXXX

Members Area:
http://members.40somethingmag.com/members/

Net-Member.com Billing Information

Type of Card: VISA
Amount: $29.95
Trans Date: Tue 2008-Aug-05 17:58:35 GMT






You have been billed through Net-Member.com for the amount of $29.95.If you selected an automatic rebill option, your subscription will automatically be renewed for your convenience until you cancel. If you have any questions or comments, please contact: [email protected] for Customer Support. Billing services provided by Net-Member.com.
--------------------------------------------
Then there is the request for cancellation:

From: [email protected]
Sent: 8/6/2008 3:32:16 PM
Subject: {Ref #: 1990825} Re: Your membership has been activated

Please DO NOT RENEW my membership.
Thank You

XXXXXX XXXXXX

-------------

Then there is the genius response:

Dear Valued Customer,

We could not locate any active accounts with the information you provided. Please fill out the form below with the information you used during sign up in order for us to assist you. Make sure you reply to this email to ensure the fastest response.

Customer Name:
Card Holder Name:
Email Address:
Site or Company Name:
User Name:
Password:
First 6 and Last 4 Digits of Credit Card:

Please include all previous correspondence, or you are welcome to contact our customer service call center 24 hours a day 7 days a week at 800-635-6470.

Thank you,

Customer Service
AG5333

-------------------------------------------

For the record,
The cancellation request was sent from the email address of the original subscription.
First and last name were also included.
The subscriber was canceling the NEXT bill, not the present bill.
Why bother even trying to follow through.
I think that the next email will be to VISA and it will say....

I do not recognize this charge. Please remove.

[Iron Fist]

canceling should be automated...

[stickyfingerz]

Should be a link right on the site to cancel. Canceling shouldn't be done via email unless there is an issue with the cancel link not working correctly.

[broke]

This industry could learn much about how to treat "members" from myfico.com. Go ahead and sign up for their free trial.

[urbanpimp]

Originally Posted by stickyfingerz

Should be a link right on the site to cancel. Canceling shouldn't be done via email unless there is an issue with the cancel link not working correctly.

Thier correspondence said:

You have been billed through Net-Member.com for the amount of $29.95.If you
selected an automatic rebill option, your subscription will automatically be
renewed for your convenience until you cancel. If you have any questions or
comments, please contact: [email protected] for Customer Support.
Billing services provided by Net-Member.com.

[stickyfingerz]

Originally Posted by urbanpimp

Thier correspondence said:

Here look.
http://cs.scoregroup.com/40something...ncelations.php

Was on the tour where you signed up. Member services link. Sorry your experience wasn't pleasant. No not my site, but I did the legwork for them.

[Eriic]

Just go to www.redtube.com and jerk off for free, Problem solved...

[BucksMania]

they want
"First 6 and Last 4 Digits of Credit Card:"

isnt that odd?

[tony286]

Originally Posted by broke

This industry could learn much about how to treat "members" from myfico.com. Go ahead and sign up for their free trial.

I was just reading on epinions what a horror show. Vonage was a monster to cancel.

[tony286]

I have no doubt score will fix it they are good people.

[broke]

Originally Posted by tony404

I was just reading on epinions what a horror show. Vonage was a monster to cancel.

Vonage is a beast.

I thought the "rep" was going to finally offer me her first born child in exchange for my continued business.

I actually wasn't joking about myFico. I signed up for the free 30 day trial (bills at 89.xx annually or something) and got an email that I was about to billed if I didn't cancel my trial in the next seven days. There was an link in that email to cancel.

I was actually impressed. They still mail me with offers, but I haven't opted out.

[tony286]

Originally Posted by broke

Vonage is a beast.

I thought the "rep" was going to finally offer me her first born child in exchange for my continued business.

I actually wasn't joking about myFico. I signed up for the free 30 day trial (bills at 89.xx annually or something) and got an email that I was about to billed if I didn't cancel my trial in the next seven days. There was an link in that email to cancel.

I was actually impressed. They still mail me with offers, but I haven't opted out.

myfico must of changed their policy the epinions I read was from 2006. My wife is alot nicer than me, the vonage guy had her on the phone for 20 mins.