First, I am in no way making an accusation, only posing a question.
For the past few months I have been going through sales number daily and monitoring them. What I have found is changing in the sales numbers, usually differing for the reporting of the sales for the same day. The most common changes were in the "quick stats" reports. They seemed to be consistantly wrong. The thing that has now made me curious is that sales numbers from the past week have began to change, ie. yesterdays numbers in the weekly breakdown are double what the "transactions" report is showing and the day before has also changed.
The errors in reporting have never once been in my favor and like this week they sometimes are off by more than double the actual amount I am paid for.
To further add to my fustration, I have had several members email me and say that they couldn't cancel because "ccbill couldn't find their information." When I'd check my admin, I always found them. Several times I have called ccbill to find out what the deal was and they always tell me they have no explanation, sometimes it just happens.
I don't know how the ccbill system works but what "report" are sales first credited to? I would think the "quick stats" as they are supposed to be nearly real-time.
I have once again spoken to ccbill about this and as always was told "don't trust the quick stats" - what a bunch of bullshit. I have been complaining about this for months and I know for a fact I am not the only one.
Can someone please tell me that "there is no possible way ccbill could shave numbers because ________"
I have paid ccbill more than 50K in overpriced processing fees and that alone is a sting in the ass - I seriously hope there is a legitimate explanation for this because at the end of the day I would like to think of ccbill as a solid company that would never sink to the level that many adult companies do on a daily basis.
For the past few months I have been going through sales number daily and monitoring them. What I have found is changing in the sales numbers, usually differing for the reporting of the sales for the same day. The most common changes were in the "quick stats" reports. They seemed to be consistantly wrong. The thing that has now made me curious is that sales numbers from the past week have began to change, ie. yesterdays numbers in the weekly breakdown are double what the "transactions" report is showing and the day before has also changed.
The errors in reporting have never once been in my favor and like this week they sometimes are off by more than double the actual amount I am paid for.
To further add to my fustration, I have had several members email me and say that they couldn't cancel because "ccbill couldn't find their information." When I'd check my admin, I always found them. Several times I have called ccbill to find out what the deal was and they always tell me they have no explanation, sometimes it just happens.
I don't know how the ccbill system works but what "report" are sales first credited to? I would think the "quick stats" as they are supposed to be nearly real-time.
I have once again spoken to ccbill about this and as always was told "don't trust the quick stats" - what a bunch of bullshit. I have been complaining about this for months and I know for a fact I am not the only one.
Can someone please tell me that "there is no possible way ccbill could shave numbers because ________"
I have paid ccbill more than 50K in overpriced processing fees and that alone is a sting in the ass - I seriously hope there is a legitimate explanation for this because at the end of the day I would like to think of ccbill as a solid company that would never sink to the level that many adult companies do on a daily basis.
If the processors are in, we're in!
Comment