50 Gofuckyourself's and the horse you rode in on.

I had liked them up until about the last 12-18 months when I started not getting replies from either support, OR Chris. No matter the question, even if in response to some direct e-mail from them. I could not get a reply e-mail, or ICQ from either.

Before then, Chris (and support) would get me replies, or SOME response same day.

Not anymore.

:disgust

Fuck off and die already. :disgust

Chris = chipmunk? Same experience here.

I had a similar experience and eventually just transferred all my domains out. They remind me of a little company that built itself on a quality product and great service. Then started to grow fast all the while still trying to maintain the same staff and way of doing things. They didn't adapt quick enough and before they knew it their once quality product and great service were now the complete opposite even though they still try to lure new customers in on their old rep all the while forgetting about their existing ones.

Moniker has always been a great registar. Monte is honest and respectable. He would never own a company that is less than that. Whatever difficulties occur, I'm sure they can be resolved.

Purple Haze

Ive had 0 issues support wise. Been excellent for me. :2 cents:

Empty talk, as usual. Do you even have an account with them?

Monte Cahn is counting his money and leaving his affiliates in the dark about late and incomplete payments. While he finds time to reply to the occasional thread on DNF, an explanatory mass email to all affiliates is too much to ask for. In the meanwhile, he keeps telling lies about fraud adjustments further upstream.

Some here should stop sticking their heads in the ground and should pay closer attention to the facts. Moniker's customer service is absolute horrible. Marketing is misinformation, you should understand that.

I think you have been lucky with a dedicated account representative. Have you tried emailing [email protected] in the past few months?

I apologize for my lack of responsiveness... it is not impotence, I assure you... just a severe case of being overwhelmed with the HUGE changes going on with our PPC system... Yes... it is TRUE due to the the acquisition our pay per click service is changing... BUT NOT FOR THE WORSE... we will be able to better monitize your parked domains, but it TAKES TIME. Most of you are familiar with this when you redirect from one site to another or when you make a change to your established system... it takes time for the good aspects to be realized... Be aware that we ARE on the job with this, but are slightly innundated with finding the precise ways to make your domains work the best for you. I KNOW that many of you want answers, and I will answer as fully as I can.

For the nay-sayers... often you are some of our best motivators for change, but I would respectfully request that you give us the opportunity to prove ourselves again... if you don't like it after a month or two, then feel free to hit me up and gripe away, but with any change there is a bit of adjustment...

We are still completely committed to the adult community, BELIEVE it, and we are looking for the best ways to benefit you with this new system... give it time, and let us work through the new changes... We will get it back up to profit as soon as possible.

Jerzeygirl and I are watching out for your interests, give us the time we need, and we WILL deliver. If you have any specific questions, please feel free to ICQ us...

Cheers!

Good stuff Chris! :thumbsup

Its not empty talk. My experience with Moniker has been top notch. Their service is great and I get treated well. Monte is a professional busnessman, through and through.

Purple Haze

±20 lines of marketing chatter and not a single word that explains what's going on here. What were you thinking? Get back in this thread and reply to the questions posed about the fraud you're committing.

Purple Haze, don't you see how these problems are affecting every TrafficClub affiliate? You can't say they're top notch, they're simply bottom notch, the facts speak for themselves.

Furthermore, what MonikerChris says is again just a lie, because these severe customer service problems have already existed for over a year.

Do you have a TrafficClub account?


I thought so.

This is why I became my own domain seller...

Hey Rhesus

Come on now - enough is enough! Look, if you're having issues hit either Chris, myself or even Monte up directly. We will work to get them resolved.
This continuing to bash Moniker thread is getting old. Moniker is the most secure and customer service driven domain name registrar in the industry.

Please hit me up directly to get your TrafficClub issues resolved. Let's consider this thread closed!

jrzeygirl, monikerchris and Monte Cahn:

Let's recap. This thread has been alive for a few days. In the mean time, lots of affiliates still haven't been paid their November earnings.

Jrzeygirl and MonikerChris have gone out of their way to spew some standard, however completely empty salestalk. On another forum, Monte has made the effort of telling some lies, doing some more sales talk and talking about his corporate ethics. Attracted by triggers 'moniker' and 'trafficclub' some sheep has also visited.

In the meanwhile, NO ONE from Moniker has addressed the late payment, given an explanation for it, let alone acknowledged that they still haven't paid November revenues to a large share of their affiliates.

jrzeygirl, you may email me if you feel like it, and explain the situation. On this board I may let myself go every now and then, but individually I'm as professional as it gets. I don't just bash you for no reason. I won't email you as over the past few weeks I've sent numerous emails to all imaginable persons and departments, NEVER getting an answer. My sales representative NEVER replies to inquiries. I NEVER get an answer from support, or a general sales address. Only when I emailed Monte Cahn personally a few days ago did I get an answer, which however didn't help me because it was a mix of misinformation and lies. You know that your customer service claim is absolute nonsense. You may happen to be relatively dedicated (judging from the speed you answer in this thread at), but your colleagues clearly aren't. That's just not enough. Moreover, you know it, so why lie about it again here on the board? For months my anger level regarding Moniker has been climbing with every unanswered email. In January, with your unauthorised and unannounced switch of parking feeds my anger level doubled. Of course, I emailed about it but didn't get a reply, which naturally added to my discontentment. When November payments didn't arrive in January, I patiently waited, but with every day of lack of communication my anger grew again. When, a month later, my payment was over 25% short of what it should be, I emailed support, sales and my sales rep again, all unanswered. Even then I waited. I even waited for a few days when I started reading threads indicating I wasn't the only one with the problems I was having. But when after a while there was still no form of communication whatsoever, that was the last straw. I have every reason to be absolutely furious, and every lie, piece of incomplete or false information being posted or emailed to me by Monte Cahn adds to my fury.

Hell, in absolute terms the amount to which you have defrauded me is insignificant. Your extremely poor handling of the situation has been what made it infinitely worse. Still, none of your affiliates have had official communication about this horrendous and unacceptable situation. If you have the time to answer threads and such here, why not write up an email? Why do you never answer these questions?

You're telling me again how Moniker is the most secure registrar in the world. That's a disputable claim, but I don't think it's true. As far as I've seen, the only extra security measure you've imposed is an extra code one has to enter when doing transfers and such. Your excellent competitor Fabulous.com, just to name one, have measures that go way further. Do your research.

As explained above, however, your customer service claim is absolutely indisputably untrue, and so are Monte Cahn's claims about his company's ethics.

Marketing gets really powerful when the marketed products conforms to implied standards. When marketing claims are false, such as in Moniker's case, this is what you'll eventually get. There will always be a backlash some day, and I think you haven't got your fair share of it (meaning to say that while I've withdrawn all my domains from TrafficClub, I know I'm not the only one and I expect numerous threads like this popping up in the near future). And to do my part, I'll keep bumping this thread until we have got satisfactory explanation and compensation.

Look, jrzeygirl, Monte, Chris and other Monikeys, I posted and keep bumping this thread simply because you're not sending out any communication yourself. An email to me only simply doesn't cut it. Thousands of affiliates deserve an explanation but are simply withheld one.

What exactly do you mean? I generally don't sell domains, this case of the Live Auction is an exception. Nevertheless, the real issue in this thread is the "situation" we are in with TrafficClub's late and truncated payments of domain parking revenues and the lack of communication about this.

I still haven't seen a mass explanation about this issue, nor has anything been resolved.

This thread shouldn't be buried under contest threads.

Monikers customer service has been mediocre at best for the last year at least. Email support is non existent. Your best bet is to contact Bari on icq 241-012-785. She took care of business for me last year when they started to go haywire. As for traffic club, their traffic counting has always been questionable. I don't know how big your portfolio is but if you have the traffic go straight to skenzo, you cant miss with them.

Hey David

I know your Moniker Account Rep is working on this issue for you. Have you not be in contact with him?

Hey Smoke

Thanks for the shout out! :thumbsup
You can also contact our sister company Domain Sponsor directly for parking services

jrzeygirl, we have been in contact last week, hence the lack of bumps from my side in the past few days. I think you must have brought this to his attention, so thanks for that. However, I haven't got any replies anymore to my emails of the past few days.

It seems that something only happens when I publicly communicate (and you read it).

With all due respect, and I'd be a lot more patient if not for the long history of this issue, but I think it shouldn't take this long to come up with a solution.

True, huge changes going on, but what about my money? You shaved off 25% of earnings done in NOVEMBER for christs sake, november! Thats 3 months ago.. and you guys paynet -65 as you state in your TOS.

Delayed payment, shaving without even doing an effort to eplain things...

Not a single word.

I agree on you saying changes are big over there, but what about an explanation?

Are Rhesus and I the only ones who care? For me personally Im talking thousands of dollars on november payments alone.

I value moniker as a domain registrar, and still do, but trafficclub is going straight up my shitlist if this doesn't get resolved!

My Traffic Club earnings got shaved by 25% too. I'd like to pretend to be surprised but I'm not.

If this is how safe my parking earnings are after the takeover I really have to wonder how safe my domains are with Moniker.


I think Monte said all that needs to be said on dnforum when DS was trying to steal trafficclub's customers;

http://www.dnforum.com/f215/invitati...ml#post1093843

hope you get some answers soon Rhesus, good luck

well, only 2 domains ever got lost, Moniker was the name of the company we used for those domains.
so NO we do not use Moniker ever.
The worst experience I had with Registrars.

I was just kindly and apologetically contacted by an Oversee.net representative. It turns out I have missed an email from her last Friday, which must have been my fault.

She apologises for the mess and promises to sort things out and says she's sure they can compensate for it. Obviously however, no explanation whatsoever yet.

Well, well... What to make of that, eh?

Glad to hear we're finally getting some resolution on this issue.

ThumbLord - I'm not sure what you're referring to however I can assure you Moniker has never lost any domain names.

FetishWeb

Your names are absolutely safe/secure with Moniker. That post from Monte on DNForum was from a year ago. Regarding your Traffic Club earnings, I would be more than happy to have your accounting looked into for you. Please contact me directly if need be.

Hey Strobi

Please contact me directly for assistance with your TC accounting issues.

It sure is. in 2007 Domain Sponsor tried to steal Traffic Club's customers once google made some changes affecting Traffic Club.

Monte said: "DomainSponsor decided to go and directly solicit our customers...after being a partner of ours for almost 2 years. I guess sometimes it takes that long to discover who you can trust and who you cannot."

Fastforward to 2008. Domainsponsor/Oversee now owns moniker, the company Monte alluded to not not being able to trust.

First noticeable action under the new ownership is to trim the traffic club payouts by at least 25%.

Moniker.com and Oversee.net / DomainSponsor reps have finally shed a little light on the issue - they told me that indeed (as I had postulated earlier) Skenzo, immediately after suddenly terminating the contract after the Oversee.net takeover, have done an unusually stringent fraud adjustment of November revenues.

It's clear to me this is theft of money that is owed, and between the lines, this much is clear to the reps in question as well.

I was also told that Moniker are yet to be paid December revenues by Skenzo. Again, this is against contract (although it was unilaterally terminated).

If this is all true, lot of blame in this issue should go to the cowboys that Skenzo are.

However, for me, I blame Moniker.com, because they are the ones that are supposed to pay me and I'm not dealing with Skenzo. Why don't Moniker fight this in court? The case is as clear as it gets. Naturally, we don't know about other provisions their contract may have had. I feel to believe, though, that this can be held up in court.

I blame Moniker for their extremely poor handling of the issue. Would they have communicated with us about it, everything would have been different. The principles are the same - Moniker is supposed to pay us and we have little to do with Skenzo, but humanity would have given us some more patience.

However, Monte Cahn has been telling some blank-faced lies and categorically omitted lots of information, as other Moniker reps have done. This is unforgivable.

The reps mentioned still don't answer my repetitively asked question why there has never been any form of communication. Moniker fail in communicating properly, hence the need for this post (and bump of this PR drama).

I expect some more replies and will post to inform.

But who knows - Oversee.net have been proven to be unreliable (see the DNF thread linked), Moniker owner Monte Cahn repetitively tells lies and willingly omits information, Moniker reps claim Skenzo is to blame - who is to trust?

bump for Rhesus

He hits so many issues dead on with the support and issues, it's sad. Once a good company, over the past year to year and a half. Only way you can get support by e-mail, or ICQ on this is by taking it to the board.

Ok, now Skenzo have announced that after "lots of testing" they will switch from a Google to a Yahoo! feed.

On a one-day notice (tomorrow they'll be on a Yahoo! feed).

A parking company doesn't just drop Google, especially not on a one-day notice.

Sounds to me like it's the other way around - Google have dropped Skenzo. Perhaps it's got something to do with their fraudulent ways, I wouldn't be surprised.

Let me clarify a few things as i think this thread has just turned into a bashing session.

first off, Moniker has NEVER lost a domain to theft or fraud - any claim that we have is bogus. we are the most secure registrar in the world and most of the largest adult companies use us for that reason as well as our focus on support and service.

we have just implemented a state of the art support ticketing system which logs issues and time and date stamps every request. Service response has improved by more than 50% the past 30 days and continues to increase. There is a support center right in every account to log any issues and responses are more than timely.

The Traffic Club payment issues have been resolved in December and the merger of systems to DomainSponsor will ensure even better click fraud prevention and payments within 14 days of close of the month starting in April. the previous issue in November was a result of trafficclub reporting processed prior to the click fraud adjustments made by Google and Skenzo. This is usually adjusted daily through the upstream provider reporting but was not in the month of November. The claims in revenue decrease were actually off reported revenue, not off actual earnings from actual click through and conversion. I have already addressed this to the main complainant/s of this issue and we have even agreed to provide a credit back to this individual through domainsponsor...but I do not think it will make a difference given the need for this person to make his point.

In any case, most if not all of you that have worked with us, know our reputation, our ethics, our commitment to this industry and others and we will continue to provide the best domain asset management services in the industry.

I will see some of you this weekend in Panama more of you in April at Apex.

Take this off line and address directly with me or with my team if you want to continue the bash.

Skenzo left Google....in case you were wondering and their decision has been one they have been working on for some time...but there is and has been a big issue with click fraud for both Yahoo and Google which will continue to impact everyone's revenue.

thanks

The

Good stuff, Monte!!

:thumbsup

Monte and team are some of the best folks I've encountered in business. Contact them directly and I'm sure they will make it right.

Monte and team are some of the best folks I've encountered in business. Contact them directly and I am sure they will make it right.

any alternative company for adult domains?

Thx dude...

Monte, I wanted to leave the issue and not post anymore but just happened to come across this post of yours and I felt obliged to reply.

Somehow you always manage to taint your post with lies and important information spins and omissions. If you weren't so focused on making money fast this issue would have been handled correctly and not on the boards.

You can be glad some of your employees and colleagues, especially some from Oversee.net have some of the class you lack. I hope they will deliver on their promises of mass communication on this issue. I'm tired of it and will leave it for what it is. But you (Monte) had better keep quiet now considering the way you post, and leave the communication part to others.

Hey Rhesus! ... Nope! Matthew= Chipmunk :)

I came to LeadFlash.com (where I currently am)from Moniker 2+ Years ago. So it's been a while since I worked for them.

-=Chipmunk=-