"Webair sucks!!!!" etc

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  • rowan
    Too lazy to set a custom title
    • Mar 2002
    • 17393
    #1

    "Webair sucks!!!!" etc

    Ok, ignore the subject; I don't want to bitch, I just want my server back up. I requested 90 mins ago that it be rebooted, then escalated the ticket 30 mins ago. Anyone alive? It's been down for nearly 5 hours now.

    server: "rc" in NL
    Tags: None
    • TurboAngel
      H.B.I.C.
      • Jun 2003
      • 30122
      #2
      Did you call?

        Comment

        • rowan
          Too lazy to set a custom title
          • Mar 2002
          • 17393
          #3
          Originally posted by TurboAngel
          Did you call?

          No, but I shouldn't have to. Their system detected the server was down and a tech asked me for the root password... no probs there, I can't expect him to break in and fix things, but I would expect that the ticket gets responded to and actioned promptly when I reply.

            Comment

            • TurboAngel
              H.B.I.C.
              • Jun 2003
              • 30122
              #4
              Originally posted by rowan
              No, but I shouldn't have to. Their system detected the server was down and a tech asked me for the root password... no probs there, I can't expect him to break in and fix things, but I would expect that the ticket gets responded to and actioned promptly when I reply.
              True, sorry for your wait time. Are you still talking to them?

                Comment

                • WebairGerard
                  Confirmed User
                  • Sep 2005
                  • 8113
                  #5
                  Hey Rowan support has replied to your ticket and have been trying to call you as well. Please get with me now via methods listed below and I will get directly with our techs ASAP. You can also login to your control panel and use LIVE HELP to speak with techs right now.

                    Comment

                    • webair
                      Confirmed User
                      • Feb 2002
                      • 8531
                      #6
                      Im going to see if i can put WEBAIR live person support links on GFY =)


                      ~ Webair Dedicated Cloud Servers™ ~ WEBAIR VSYS™ Virtual Hosting Platform ~ Superior CDN Network ~
                      ~ Managed Dedicated hosting Specialists ~ DISCOUNT DOMAIN NAMES! ~ WEBAIR FUSION IO MANAGED CLOUD SERVERS! ~

                      ICQ: 243116321 - TWITTER - @WEBAIRINC - E-Mail: [email protected]

                        Comment

                        • rowan
                          Too lazy to set a custom title
                          • Mar 2002
                          • 17393
                          #7
                          Originally posted by WebairGerard
                          Hey Rowan support has replied to your ticket and have been trying to call you as well. Please get with me now via methods listed below and I will get directly with our techs ASAP. You can also login to your control panel and use LIVE HELP to speak with techs right now.
                          Ok, so you guys called 5 mins ago... what happened for the other 1 3/4 hours since I updated the ticket and asked for the server to be rebooted?

                            Comment

                            • WiredGuy
                              Pounding Googlebot
                              • Aug 2002
                              • 34512
                              #8
                              Originally posted by webair
                              Im going to see if i can put WEBAIR live person support links on GFY =)
                              lol, surprisingly, this would probably cut back on tons of threads.
                              WG
                              I play with Google.

                                Comment

                                • notoldschool
                                  Confirmed User
                                  • Aug 2007
                                  • 5687
                                  #9
                                  I really like webair to tell you the truth. Their support system has always worked well for me. Sometimes set up times on a big job can be slow but I think they are by far the most trustworth IMO.
                                  No doubt one may quote history to support any cause, as the devil quotes scripture.
                                  -- Learned Hand

                                  http://www.bjpenn.com

                                    Comment

                                    • WebairGerard
                                      Confirmed User
                                      • Sep 2005
                                      • 8113
                                      #10
                                      Rowan the ticket was replied to in less than 5 minutes and when we didn't hear back we tried calling. Anyway we are here to help you but we need to speak with you. Please get with us ASAP.

                                        Comment

                                        • rowan
                                          Too lazy to set a custom title
                                          • Mar 2002
                                          • 17393
                                          #11
                                          Originally posted by notoldschool
                                          I really like webair to tell you the truth. Their support system has always worked well for me. Sometimes set up times on a big job can be slow but I think they are by far the most trustworth IMO.
                                          I have no major beef with webair like some people do (many of them probably aren't even customers? ) but on the flipside I don't really see anything sensational about them or their service. I don't think I'll be continuing past my 6 month contract.

                                            Comment

                                            • rowan
                                              Too lazy to set a custom title
                                              • Mar 2002
                                              • 17393
                                              #12
                                              Originally posted by WebairGerard
                                              Rowan the ticket was replied to in less than 5 minutes and when we didn't hear back we tried calling. Anyway we are here to help you but we need to speak with you. Please get with us ASAP.
                                              03:07:58 PM automated message to say the server is down
                                              03:11:42 PM message from AJ asking for root password
                                              04:14:59 PM reply from myself asking for the server to be rebooted
                                              05:15:15 PM escalation by myself since I was still waiting
                                              06:00:20 PM reply from AJ

                                              4:14 to 6:00 isn't 5 minutes

                                                Comment

                                                • SuzzyQ
                                                  Confirmed User
                                                  • Dec 2006
                                                  • 1557
                                                  #13
                                                  Originally posted by rowan
                                                  Ok, ignore the subject; I don't want to bitch, I just want my server back up. I requested 90 mins ago that it be rebooted, then escalated the ticket 30 mins ago. Anyone alive? It's been down for nearly 5 hours now.

                                                  server: "rc" in NL
                                                  Rowan,
                                                  I had my server go down yesterday. Like you, I thought they monitor the servers for any problems. Apparently not.

                                                  Anyway, I filled out a support ticket at 11:09:30 AM and my problem was resolved at 12:41:54 PM.

                                                  But, Like I said, they should have known the server needed to be rebooted. Not me doing a support ticket.
                                                  Last edited by SuzzyQ; 02-12-2008, 02:10 PM.

                                                    Comment

                                                    • Fap
                                                      Just Du It
                                                      • Feb 2004
                                                      • 12094
                                                      #14
                                                      Just here showing webair love

                                                        Comment

                                                        • webair
                                                          Confirmed User
                                                          • Feb 2002
                                                          • 8531
                                                          #15
                                                          Originally posted by SuzzyQ
                                                          Rowan,
                                                          I had my server go down yesterday. Like you, I thought they monitor the servers for any problems. Apparently not.

                                                          Anyway, I filled out a support ticket at 11:09:30 AM and my problem was resolved at 12:41:54 PM.

                                                          But, Like I said, they should have known the server needed to be rebooted. Not me doing a support ticket.
                                                          We do monitor every server...It depends upon what actually went down on the server for it to show up on the multiple screens we monitor. If you would like to contact me directly i can put monitoring on any aspect of your server or on any scripts or applications you may be running.


                                                          Thanks for the love banthis!


                                                          ~ Webair Dedicated Cloud Servers™ ~ WEBAIR VSYS™ Virtual Hosting Platform ~ Superior CDN Network ~
                                                          ~ Managed Dedicated hosting Specialists ~ DISCOUNT DOMAIN NAMES! ~ WEBAIR FUSION IO MANAGED CLOUD SERVERS! ~

                                                          ICQ: 243116321 - TWITTER - @WEBAIRINC - E-Mail: [email protected]

                                                            Comment

                                                            • rowan
                                                              Too lazy to set a custom title
                                                              • Mar 2002
                                                              • 17393
                                                              #16
                                                              Originally posted by webair
                                                              We do monitor every server...It depends upon what actually went down on the server for it to show up on the multiple screens we monitor. If you would like to contact me directly i can put monitoring on any aspect of your server or on any scripts or applications you may be running.
                                                              What do you monitor exactly? I can see from the MRTG graphs that the server went down - or at least stopped doing anything network related - around 12:00, but the notification didn't go out until 3 hours later.

                                                                Comment

                                                                • WebairGerard
                                                                  Confirmed User
                                                                  • Sep 2005
                                                                  • 8113
                                                                  #17
                                                                  Originally posted by rowan
                                                                  What do you monitor exactly? I can see from the MRTG graphs that the server went down - or at least stopped doing anything network related - around 12:00, but the notification didn't go out until 3 hours later.
                                                                  Hey Rowan. We knew the server was down the minute it went down and started troubleshooting the server once we saw that. By default we monitor PING/HTTP, your bandwidth utilization as well local system resources. You can email me with anything else you would like to have monitored and I will see that it is setup for you.

                                                                  Great, I see you are on live help now chatting with our techs They are available 24x7x365 to assist you.

                                                                    Comment

                                                                    • rowan
                                                                      Too lazy to set a custom title
                                                                      • Mar 2002
                                                                      • 17393
                                                                      #18
                                                                      Originally posted by WebairGerard
                                                                      Hey Rowan. We knew the server was down the minute it went down and started troubleshooting the server once we saw that. By default we monitor PING/HTTP, your bandwidth utilization as well local system resources. You can email me with anything else you would like to have monitored and I will see that it is setup for you.

                                                                      Great, I see you are on live help now chatting with our techs They are available 24x7x365 to assist you.
                                                                      Yep, things are finally moving along... live chat should have been mentioned in the very first msg from webair, all the replies said to call or update the ticket.

                                                                      There is one thing I don't understand, why you wouldn't notify a customer immediately if a server went down and didn't recover when it was rebooted? That means it was 3 hours before I was made aware of it, and then a further 3+ hours before I was able to get into live chat with a tech.

                                                                      Is this typical of support or did I catch you guys on a bad day?
                                                                      Last edited by rowan; 02-12-2008, 03:03 PM.

                                                                        Comment

                                                                        • Tempest
                                                                          Too lazy to set a custom title
                                                                          • May 2004
                                                                          • 10217
                                                                          #19
                                                                          You can't reboot the server yourself from root???

                                                                            Comment

                                                                            • GrouchyAdmin
                                                                              Now choke yourself!
                                                                              • Apr 2006
                                                                              • 12085
                                                                              #20
                                                                              As much as I bitched about Webair's awful virtualhosting in 2006, their price is right for unmanaged.

                                                                              I haven't had a single problem with them losing power, accidentally rebooting shit, or breaking the network - and unlike some higher end hosts, they don't have a problem putting in a private network when I request them to do so.

                                                                                Comment

                                                                                • rowan
                                                                                  Too lazy to set a custom title
                                                                                  • Mar 2002
                                                                                  • 17393
                                                                                  #21
                                                                                  Originally posted by Tempest
                                                                                  You can't reboot the server yourself from root???
                                                                                  Yeah, you can do it from the control panel which I had forgotten about. There's some other weird problem which is preventing it from functioning, it is coming up but it's not responding to network traffic.

                                                                                  The issue is how long it took for me to be notified it was down, and how long it took webair to respond once I was in front of the computer and was aware of the problem.

                                                                                  I've just had a little kit delivered that has 16 segments that can light up red, amber or green, I'm going to build a status display for all of my servers.

                                                                                    Comment

                                                                                    • RudeBoy
                                                                                      Confirmed User
                                                                                      • Mar 2007
                                                                                      • 290
                                                                                      #22
                                                                                      Originally posted by rowan
                                                                                      03:07:58 PM automated message to say the server is down
                                                                                      03:11:42 PM message from AJ asking for root password
                                                                                      04:14:59 PM reply from myself asking for the server to be rebooted
                                                                                      05:15:15 PM escalation by myself since I was still waiting
                                                                                      06:00:20 PM reply from AJ

                                                                                      4:14 to 6:00 isn't 5 minutes
                                                                                      stop crying they solved your problem ....
                                                                                      " Richard (03:37 PM) : how are one touch cockie."

                                                                                        Comment

                                                                                        • rowan
                                                                                          Too lazy to set a custom title
                                                                                          • Mar 2002
                                                                                          • 17393
                                                                                          #23
                                                                                          Originally posted by RudeBoy
                                                                                          stop crying they solved your problem ....
                                                                                          Ahhh, you can just fuck off. I've wasted enough time on this today, I was supposed to be out of the door 2 1/2 hours ago. If webair had informed me sooner AND suggested I used live chat this would have been resolved hours ago.

                                                                                            Comment

                                                                                            • BoyAlley
                                                                                              So Fucking Gay
                                                                                              • Nov 2004
                                                                                              • 19714
                                                                                              #24
                                                                                              WebAir makes my blubbercunt SOOOO wet.

                                                                                                Comment

                                                                                                • bashbug
                                                                                                  Confirmed User
                                                                                                  • Oct 2005
                                                                                                  • 929
                                                                                                  #25
                                                                                                  You shouldnt have to come to gfy to get your server back up, its pretty pathetic

                                                                                                    Comment

                                                                                                    • Pornwolf
                                                                                                      Drunk and Unruly
                                                                                                      • Jan 2002
                                                                                                      • 22712
                                                                                                      #26
                                                                                                      Originally posted by WiredGuy
                                                                                                      lol, surprisingly, this would probably cut back on tons of threads.
                                                                                                      WG
                                                                                                      Heh, it seems that way.

                                                                                                      When I call they take care of me that very moment.

                                                                                                      Too many people have a phone phobia. And the live support button on the site must be invisible to most.
                                                                                                      I've trusted my sites to them for over a decade...

                                                                                                      Webair, bitches.

                                                                                                        Comment

                                                                                                        • stickyfingerz
                                                                                                          Doin fine
                                                                                                          • Oct 2005
                                                                                                          • 24984
                                                                                                          #27
                                                                                                          Originally posted by bashbug
                                                                                                          You shouldnt have to come to gfy to get your server back up, its pretty pathetic
                                                                                                          I wouldnt say he had to come to Gfy to solve the problem. Having had dedicated servers with webair in the past I can say they are more than attentive, and there are many many ways of reaching them at any time.

                                                                                                            Comment

                                                                                                            • 18teens
                                                                                                              Confirmed User
                                                                                                              • Dec 2002
                                                                                                              • 1605
                                                                                                              #28
                                                                                                              Originally posted by bashbug
                                                                                                              You shouldnt have to come to gfy to get your server back up, its pretty pathetic
                                                                                                              Pathetic is a pretty accurate word for the service I've gotten from Webair. They absolutely, positively do not respond to support tickets like other hosts do. They simply refuse to.

                                                                                                                Comment

                                                                                                                • xxweekxx
                                                                                                                  Confirmed User
                                                                                                                  • Oct 2002
                                                                                                                  • 6780
                                                                                                                  #29
                                                                                                                  webair sucks balls
                                                                                                                  _________________
                                                                                                                  I am the best

                                                                                                                    Comment

                                                                                                                    • Fap
                                                                                                                      Just Du It
                                                                                                                      • Feb 2004
                                                                                                                      • 12094
                                                                                                                      #30
                                                                                                                      I think most of you have no idea what you are talking about.. I have gone through a TON of hosts. Not ONE has come close to webair's support. The live help is always there and you can always call. Ive never had a problem once with reaching them. They win awards for a reason

                                                                                                                        Comment

                                                                                                                        • SarahLLO
                                                                                                                          Confirmed User
                                                                                                                          • Oct 2007
                                                                                                                          • 1168
                                                                                                                          #31
                                                                                                                          I'm sitting here on live support right now waiting for Webair to figure out why my websites magically got fucked up on the one day I didn't even touch them. All my sites with Webair are currently completely wonky and useless, but my sites hosted elsewhere are fine. I remember when I upgraded to a dedicated with Webair, they promised shit like this would stop happening. It hasn't, obviously.

                                                                                                                          Tech stopped talking about ten minutes ago. Sites are still pulling up all text message about "Language Priority" instead of well, how they're supposed to be. I was told by one of my friends that this happened in the past two hours, I just woke up about 15 minutes ago. Fun.
                                                                                                                          Give me money & buy my links here, damn it!

                                                                                                                            Comment

                                                                                                                            • xxweekxx
                                                                                                                              Confirmed User
                                                                                                                              • Oct 2002
                                                                                                                              • 6780
                                                                                                                              #32
                                                                                                                              haha.. seems like webair has half very satisifed customers, and half very unsatisfied.

                                                                                                                              how many "suck" threads do you see about natnet or isprime?
                                                                                                                              _________________
                                                                                                                              I am the best

                                                                                                                                Comment

                                                                                                                                • SarahLLO
                                                                                                                                  Confirmed User
                                                                                                                                  • Oct 2007
                                                                                                                                  • 1168
                                                                                                                                  #33
                                                                                                                                  Originally posted by xxweekxx
                                                                                                                                  haha.. seems like webair has half very satisifed customers, and half very unsatisfied.

                                                                                                                                  how many "suck" threads do you see about natnet or isprime?
                                                                                                                                  You know what the worst part is?

                                                                                                                                  I have about three websites hosted on fucking DREAMHOST, of all things. I've had about one problem with them ever, and it was taken care of immediately.

                                                                                                                                  Whereas here I am on what's supposed to be a much better service, having issues left and right, even after the upgrade that was supposed to eliminate downtime and fuckups like this.

                                                                                                                                  Hopefully the tech can figure out what managed to happen in the past few hours, while I was fast asleep, to make all my websites go boom.
                                                                                                                                  Give me money & buy my links here, damn it!

                                                                                                                                    Comment

                                                                                                                                    • 18teens
                                                                                                                                      Confirmed User
                                                                                                                                      • Dec 2002
                                                                                                                                      • 1605
                                                                                                                                      #34
                                                                                                                                      Originally posted by banthis
                                                                                                                                      I think most of you have no idea what you are talking about.. I have gone through a TON of hosts. Not ONE has come close to webair's support. The live help is always there and you can always call. Ive never had a problem once with reaching them. They win awards for a reason
                                                                                                                                      I know exactly what I'm talking about. I've been through TWO TONS of hosts. And NOWHERE else have I had the downtime and lack of support that I have gotten from Webair. How they win awards beats the hell out of me.

                                                                                                                                        Comment

                                                                                                                                        • 18teens
                                                                                                                                          Confirmed User
                                                                                                                                          • Dec 2002
                                                                                                                                          • 1605
                                                                                                                                          #35
                                                                                                                                          Originally posted by SarahLLO
                                                                                                                                          You know what the worst part is?

                                                                                                                                          I have about three websites hosted on fucking DREAMHOST, of all things. I've had about one problem with them ever, and it was taken care of immediately.

                                                                                                                                          Whereas here I am on what's supposed to be a much better service, having issues left and right, even after the upgrade that was supposed to eliminate downtime and fuckups like this.

                                                                                                                                          Hopefully the tech can figure out what managed to happen in the past few hours, while I was fast asleep, to make all my websites go boom.
                                                                                                                                          Good luck Sarah. I've had downtime every single fucking day for a week and a half. Live support fixes it for awhile and then my shit goes right back down again.

                                                                                                                                          Ever try putting in a support ticket? They don't respond. I've had mine open and escalated for 10 days. No response.

                                                                                                                                            Comment

                                                                                                                                            • SarahLLO
                                                                                                                                              Confirmed User
                                                                                                                                              • Oct 2007
                                                                                                                                              • 1168
                                                                                                                                              #36
                                                                                                                                              Originally posted by 18teens
                                                                                                                                              Good luck Sarah. I've had downtime every single fucking day for a week and a half. Live support fixes it for awhile and then my shit goes right back down again.

                                                                                                                                              Ever try putting in a support ticket? They don't respond. I've had mine open and escalated for 10 days. No response.
                                                                                                                                              Well, the tech got my websites back up reasonably fast, but he's now "working" on my request to tell me what went wrong. I think I'd like to know what has the potential to kill all my websites, seemingly without any causation from me.

                                                                                                                                              But yeah, I've found that support tickets can be answered anywhere from a day to two weeks. Assuming you can get someone on live support (I've had times where I sat there for half an hour without anyone ever signing onto it - although that may have been a software problem, Gerard told me they upgraded soon after), they'll usually fix it within an hour.

                                                                                                                                              Once you actually get ahold of someone like Gerard or Nathan, getting stuff done isn't usually a problem. It's just the fact that problems seem to occur so often that really annoys me.
                                                                                                                                              Give me money & buy my links here, damn it!

                                                                                                                                                Comment

                                                                                                                                                • V_RocKs
                                                                                                                                                  Damn Right I Kiss Ass!
                                                                                                                                                  • Nov 2003
                                                                                                                                                  • 32449
                                                                                                                                                  #37
                                                                                                                                                  lucky or you this happened when it did. Had it happened on a Saturday there is no live support...

                                                                                                                                                    Comment

                                                                                                                                                    • rowan
                                                                                                                                                      Too lazy to set a custom title
                                                                                                                                                      • Mar 2002
                                                                                                                                                      • 17393
                                                                                                                                                      #38
                                                                                                                                                      Originally posted by V_RocKs
                                                                                                                                                      lucky or you this happened when it did. Had it happened on a Saturday there is no live support...
                                                                                                                                                      You find out how good a host is when something goes wrong.

                                                                                                                                                      Still wondering why it took them 3 hours to let me know that my server wouldn't boot properly, and 90+ mins to respond to an escalated ticket.

                                                                                                                                                        Comment

                                                                                                                                                        • mr.K?
                                                                                                                                                          Confirmed User
                                                                                                                                                          • Dec 2006
                                                                                                                                                          • 201
                                                                                                                                                          #39
                                                                                                                                                          Webair always states they 'tried' to call.

                                                                                                                                                            Comment

                                                                                                                                                            • Sarah_Jayne
                                                                                                                                                              Now with more Jayne
                                                                                                                                                              • Dec 2002
                                                                                                                                                              • 40077
                                                                                                                                                              #40
                                                                                                                                                              I have had nothing but good experiences with their help staff.

                                                                                                                                                                Comment

                                                                                                                                                                • ThumbLord
                                                                                                                                                                  #41
                                                                                                                                                                  what Sarah_MaxCash said.

                                                                                                                                                                    Comment

                                                                                                                                                                    • SpeakEasy
                                                                                                                                                                      Confirmed User
                                                                                                                                                                      • Sep 2002
                                                                                                                                                                      • 2681
                                                                                                                                                                      #42
                                                                                                                                                                      Originally posted by xxweekxx
                                                                                                                                                                      haha.. seems like webair has half very satisifed customers, and half very unsatisfied.

                                                                                                                                                                      how many "suck" threads do you see about natnet or isprime?

                                                                                                                                                                      Not just natnet or isprime, but basically you don't see any hosts with as many "Sucks" threads as webair seems to get.
                                                                                                                                                                      Check Your Internet Speed;
                                                                                                                                                                      http://www.speakeasy.net/speedtest/

                                                                                                                                                                        Comment

                                                                                                                                                                        • cykoe6
                                                                                                                                                                          Confirmed User
                                                                                                                                                                          • Apr 2005
                                                                                                                                                                          • 4499
                                                                                                                                                                          #43
                                                                                                                                                                          Originally posted by banthis
                                                                                                                                                                          I think most of you have no idea what you are talking about.. I have gone through a TON of hosts. Not ONE has come close to webair's support. The live help is always there and you can always call. Ive never had a problem once with reaching them. They win awards for a reason
                                                                                                                                                                          I agree with this. Their 24 live support is the best I have had.
                                                                                                                                                                          бабки, шлюхи, сила

                                                                                                                                                                            Comment

                                                                                                                                                                            • Rick Ross
                                                                                                                                                                              Registered User
                                                                                                                                                                              • Apr 2006
                                                                                                                                                                              • 71
                                                                                                                                                                              #44
                                                                                                                                                                              Why bitch about it? Do something about it.... Move to a real host. If they need to call you everytime your server goes down, it shouldnt go down in the first place, but if it does you should expect them to fix it not fucking call you. What do you pay them for?

                                                                                                                                                                              I would be out of that bitch in a second. Go with ISPRIME or NatNet and concentrate on the growth of your business not fucking downtime problems.
                                                                                                                                                                              Fuck what you heard
                                                                                                                                                                              http://www.bangbrosonline.com
                                                                                                                                                                              I'm a leader, you're on some following shit!

                                                                                                                                                                                Comment

                                                                                                                                                                                • rayadp05
                                                                                                                                                                                  TRUEAMATEURMODELS.COM
                                                                                                                                                                                  • Nov 2005
                                                                                                                                                                                  • 4187
                                                                                                                                                                                  #45
                                                                                                                                                                                  Dude, that's an INSANE amount of time for your website to be down. There must have been a very serious problem for it to be down for that long. I run several adult websites (with adultfriendlyhosting hosting them for over 3 years now) and the sites are never down. In the very rare and few cases that they have been down, it's been for about 2 or 3 minutes max. I couldn't ask for a better hosting company. Anyway, glad your hosting company fixed the problem for you.

                                                                                                                                                                                  TrueAmateurModels.com Twitter
                                                                                                                                                                                  TrueAmateurModels.com Affiliate Program

                                                                                                                                                                                    Comment

                                                                                                                                                                                    • Kimo
                                                                                                                                                                                      ...
                                                                                                                                                                                      • Jan 2006
                                                                                                                                                                                      • 11542
                                                                                                                                                                                      #46
                                                                                                                                                                                      yeah webair REALLLLY needs to step their game up :\
                                                                                                                                                                                      ...

                                                                                                                                                                                        Comment

                                                                                                                                                                                        • rowan
                                                                                                                                                                                          Too lazy to set a custom title
                                                                                                                                                                                          • Mar 2002
                                                                                                                                                                                          • 17393
                                                                                                                                                                                          #47
                                                                                                                                                                                          Originally posted by mr.K?
                                                                                                                                                                                          Webair always states they 'tried' to call.
                                                                                                                                                                                          I did check my voicemail later and they did call, but it was just after I started this thread and had been waiting for 90 mins for a response to my ticket. More than 4.5 hours after my server first went down.

                                                                                                                                                                                          Like I said, maybe it was just a bad day, but webair don't seem to be forthcoming with an explanation or a "sorry"

                                                                                                                                                                                            Comment

                                                                                                                                                                                            • Rick Ross
                                                                                                                                                                                              Registered User
                                                                                                                                                                                              • Apr 2006
                                                                                                                                                                                              • 71
                                                                                                                                                                                              #48
                                                                                                                                                                                              Originally posted by rowan
                                                                                                                                                                                              I did check my voicemail later and they did call, but it was just after I started this thread and had been waiting for 90 mins for a response to my ticket. More than 4.5 hours after my server first went down.

                                                                                                                                                                                              Like I said, maybe it was just a bad day, but webair don't seem to be forthcoming with an explanation or a "sorry"

                                                                                                                                                                                              If you are serious about your business you need to put it in a safe location. ISPRIME and NatNet is where it should be. PERIOD.
                                                                                                                                                                                              Fuck what you heard
                                                                                                                                                                                              http://www.bangbrosonline.com
                                                                                                                                                                                              I'm a leader, you're on some following shit!

                                                                                                                                                                                                Comment

                                                                                                                                                                                                • Sausage
                                                                                                                                                                                                  Confirmed User
                                                                                                                                                                                                  • Oct 2002
                                                                                                                                                                                                  • 3012
                                                                                                                                                                                                  #49
                                                                                                                                                                                                  Webair is nice and cheap and all... hell I was with them with 2 boxes for 3 years, but the last straw was when my box went down 3 times in a month, and the last time it took over 60 hours (almost 3 days) to get it back up and it was because support was so damn busy.

                                                                                                                                                                                                  You get what you pay for, and now I am happy never having my boxes go down at isprime and mojohost.
                                                                                                                                                                                                  IW
                                                                                                                                                                                                  Skype : blance8888
                                                                                                                                                                                                  Icq : 15567120

                                                                                                                                                                                                    Comment

                                                                                                                                                                                                    • Sausage
                                                                                                                                                                                                      Confirmed User
                                                                                                                                                                                                      • Oct 2002
                                                                                                                                                                                                      • 3012
                                                                                                                                                                                                      #50
                                                                                                                                                                                                      You gotta wonder how some of these companies get those xbiz awards?! Surely they are a joke by now. Webair is an ok budget host and far from the worst but hardly deserving an award compared to the other very reliable premium hosts we have in this industry (natnet, isprime, etc)

                                                                                                                                                                                                      I remember Split Infinity getting the big awards 2 years or so and I used them and found them to be the most incompetent amateur host I have used to date. Box was constantly down, they asked us to post good stuff about them on GFY as a thankyou for answering our support ticket and getting our box back up, only to have it die again in a few days and over and over again. Not only that but their ticket system broke down half way through the mess and tickets were going nowhere. Then you go on GFY to see everyone crowing about how awesome they are... what a crock of shit that was.
                                                                                                                                                                                                      IW
                                                                                                                                                                                                      Skype : blance8888
                                                                                                                                                                                                      Icq : 15567120

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