what Sarah_MaxCash said.

Not just natnet or isprime, but basically you don't see any hosts with as many "Sucks" threads as webair seems to get.:2 cents:

I agree with this. Their 24 live support is the best I have had.

Why bitch about it? Do something about it.... Move to a real host. If they need to call you everytime your server goes down, it shouldnt go down in the first place, but if it does you should expect them to fix it not fucking call you. What do you pay them for?

I would be out of that bitch in a second. Go with ISPRIME or NatNet and concentrate on the growth of your business not fucking downtime problems.

Dude, that's an INSANE amount of time for your website to be down. There must have been a very serious problem for it to be down for that long. I run several adult websites (with adultfriendlyhosting hosting them for over 3 years now) and the sites are never down. In the very rare and few cases that they have been down, it's been for about 2 or 3 minutes max. I couldn't ask for a better hosting company. Anyway, glad your hosting company fixed the problem for you.

yeah webair REALLLLY needs to step their game up :\

I did check my voicemail later and they did call, but it was just after I started this thread and had been waiting for 90 mins for a response to my ticket. More than 4.5 hours after my server first went down.

Like I said, maybe it was just a bad day, but webair don't seem to be forthcoming with an explanation or a "sorry"

If you are serious about your business you need to put it in a safe location. ISPRIME and NatNet is where it should be. PERIOD.

Webair is nice and cheap and all... hell I was with them with 2 boxes for 3 years, but the last straw was when my box went down 3 times in a month, and the last time it took over 60 hours (almost 3 days) to get it back up and it was because support was so damn busy.

You get what you pay for, and now I am happy never having my boxes go down at isprime and mojohost.

You gotta wonder how some of these companies get those xbiz awards?! Surely they are a joke by now. Webair is an ok budget host and far from the worst but hardly deserving an award compared to the other very reliable premium hosts we have in this industry (natnet, isprime, etc)

I remember Split Infinity getting the big awards 2 years or so and I used them and found them to be the most incompetent amateur host I have used to date. Box was constantly down, they asked us to post good stuff about them on GFY as a thankyou for answering our support ticket and getting our box back up, only to have it die again in a few days and over and over again. Not only that but their ticket system broke down half way through the mess and tickets were going nowhere. Then you go on GFY to see everyone crowing about how awesome they are... what a crock of shit that was.

Well said:2 cents::2 cents:

You can tell exactly how good a host is by calling them at 3am locally their time. If someone picks up, they are pretty good.

National Net's phone number is 404-420-7000 at any time of the day or night and see how long it takes for them to pick up. Their support is the best!

for me as well they as been their on all support that i need :) they are great :)

Nat Net is having a price match sale, go with them

I think that sale ended a few days ago. :) If I switched hosts every time there was a problem I'd spend all my time waiting for FTP to finish and DNS to update........

used webair.

hated em.

switched to oc3 - no problems since.

ova 18 servers and gettin 2 more as we speak! I been wit dem all and webair by far da best. Maybe you just dont know how dey work ..sometime things just dont work out with some people who cant seem to get anythin right. Seem like the majority stickin wit da webair crew like me

Allllll da best on da big award guyz!


Boooyakaaaasha!

I have had The Planet as a host for awhile now, and they have been great. Maybe got a special but...

1 Supermicro \ Dual Xeon - TotalControl RackModule \ X5DPR-IG2+
2 Intel \ 2.8 GHz 533FSB \ P4 Xeon
1 Hynix \ DDR 266 ECC \ 3GB
1 Unknown \ Onboard \ IDE
2 Western Digital \ 120GB:IDE:7200RPM \ WD1200JB
1 TotalControl \ IPMI \ 1.5

250/month

:1orglaugh:1orglaugh:1orglaugh:1orglaugh :1orglaugh:1orglaugh:1orglaugh:1orglaugh

I shouldn't need to know how dey work, common sense suggests that if a box fails and they don't have the root pass they should contact the customer immediately. Nah, it makes more sense to dick around for 3 hours then send an email. :)

go with phatservers.net , you can't go wrong there.

why did you bump a year old thread lol

Haha, nice to see this thread again.

Funny how they hadn't responded to a ticket after nearly 2 hours yet the thread here got a response in 12 minutes.

hahahahaha a good read i had a bad one with webair

Just weighing in here... I hosted with Webair for awhile, and while they were generally courteous to deal with once I got ahold of them, my sites did go down constantly - at least once a month, and 90% of the time I had to be the one to notice it, because it seemed like they didn't monitor uptime/downtime at all.

In my last few months with them, my sites began going doing 1-2x a week, and sometimes I'd sit in support chat waiting for a response after they told me to "hold on" for an hour plus. To their credit, often they would try and call me later (usually Gerard, at times I got the feeling he was the only one who gave a shit), but I rarely got to speak with them because of my schedule (that is not really their fault, though).

I did notice that the quickest way to get attention from them if their techs had disappeared in support chat or whatever was a GFY thread. Sad but true, it left me with the impression that they didn't care unless you told other people about your problems. That may not be the case, but it is how circumstances left me feeling.

However, compare this to Naked Hosting, who I've now been with for a few months... I've had ONE instance of server downtime, and they had noticed it and fixed it by the time I got into their support chat to ask about it (this was perhaps 5 minutes after the sites went down, max).

With Webair, I constantly felt stressed about if my sites were down or up or whatever... I feel very confident with my new host. So I guess what I'm saying is, after having the good experience I've had with Naked, I can't imagine how I or anyone else who experiences the same problems I had with Webair stayed with them month after month.

I think that the final damning thing, for me, was that I had sites with Webair and my server would get knocked out by a Hun listing... but I had 2 sites on Dreamhost virtual that I'd been too lazy to move because I wasn't decided on if I was going to renew them, one got a Hun listing, and Dreamhost VIRTUAL handled the traffic without going down. Um, ouch.

:1orglaugh:1orglaugh

This gets my vote as well. I love Webair!

This post is over a year old that someone bumped. for the record support is available 24x7x365 via phone, live chat and ticket system.