egg/citibank cancelled my card because im too good a customer! cunts

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  • a1ka1ine
    Confirmed User
    • Apr 2002
    • 3387

    #1

    egg/citibank cancelled my card because im too good a customer! cunts

    my credit limit was 8000GBP and I used to spend about 2000-3000 a month on the card, but always paid the balance in full with direct debit. i have gone over limit before but they always raised my limit as I had never missed a payment. i like to think my credit record is very good, I have a mortgage with no missed payments, etc. the letter I received telling me they were cancelling my card was written out like I am a bad risk because i dont pay my bills etc? fu!*>ers should just say the truth that they dont like customers who dont get into financial problems and that people who dont make them much money are not worth anything to them as customers - or indeed worthless as humans too, im sure they think that also. my world of warcraft subscription is on my egg card and im furious they are making me log into my control panel and change the details, taking time out from my raiding!!!1 :@:@:@:@:@:@:@:@:@:@

    news link:
    http://afp.google.com/article/ALeqM5...Xo4l8yF71TVw7g

    Internet bank to cancel thousands of credit cards

    Feb 2, 2008

    LONDON (AFP) ? Internet bank Egg has cancelled the credit cards of around 160,000 customers who have a "higher than acceptable risk profile".

    Egg, which was bought by Citigroup last year, denied the move was linked to the global credit crunch and has faced an angry backlash from some of those whose cards will stop working in 35 days.

    "Egg is very sorry that some customers are upset after receiving notification that it is ending their credit agreements," a spokesman for the firm said late Saturday.

    "Egg has decided that it no longer wishes to offer credit to these customers, after conducting a one-off extensive review of its credit card book following the acquisition of Egg by Citi in May 2007."

    Citigroup has been badly hit by the subprime crisis in the United States and unveiled quarterly losses of 9.83 billion dollars last month.

    The move has hit seven percent of Egg's two million credit card holders. It is not asking for immediate balance repayments or changing terms and conditions.

    One angry customer is Gillian Cox of Farnham, who told the BBC that she and her husband have always paid off their balance in full each month.

    "We are retired, no mortgage, no debts, joint income of about 35,000 pounds," she told the BBC.

    "I phoned Egg who were unable to do anything but recite the same paragraph as was in the letter."

    Labour MP Nigel Griffiths has asked the Financial Services Authority (FSA) to investigate the move. Egg says it informed the FSA before acting.
  • media
    Confirmed Moneymaker
    • Apr 2002
    • 9853

    #2
    You're a deadbeat to them in their eyes because you don't maintain revolving debt and you pay off everything before they make interest income.. so you're useless to maintain a relationship with..
    I'm here for the violence!

    Comment

    • a1ka1ine
      Confirmed User
      • Apr 2002
      • 3387

      #3
      theres a website with 100's of ppl whining about it too. seems most ppl always paid their cards off and just werent making the bank any money

      http://www.eggcancel.co.uk/

      Comment

      • a1ka1ine
        Confirmed User
        • Apr 2002
        • 3387

        #4
        Originally posted by media
        You're a deadbeat to them in their eyes because you don't maintain revolving debt and you pay off everything before they make interest income.. so you're useless to maintain a relationship with..
        i started off as a "good" customer about 7 years ago with a 10,000GBP loan and a credit card.. was always struggling to pay and paying shitloads of interest. about 4 years ago , i got financially healthy and since then have never missed a payment etc. assholes!

        Comment

        • woj
          <&(©¿©)&>
          • Jul 2002
          • 47882

          #5
          That doesn't really make sense, I always thought, I thought they make money on you even if you don't carry a balance... not much, maybe 1&#37; of the transactions, but enough to make it worthwhile to keep the customer...
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          • rowan
            Too lazy to set a custom title
            • Mar 2002
            • 17393

            #6
            Originally posted by woj
            That doesn't really make sense, I always thought, I thought they make money on you even if you don't carry a balance... not much, maybe 1% of the transactions, but enough to make it worthwhile to keep the customer...
            When I first got my card my bank was constantly reminding me that I could use my credit card to buy everything without any extra charges; if I chose to use electronic card debit instead then I'd be paying per transaction. They knew I paid off the balance in full each month, but they'd still be making the $ from merchant fees.

            Doesn't work so well these days because Australian retailers are now legally permitted to add a surcharge for CC transactions.

            Comment

            • Rhesus
              Confirmed User
              • Aug 2004
              • 2009

              #7
              Originally posted by rowan
              When I first got my card my bank was constantly reminding me that I could use my credit card to buy everything without any extra charges; if I chose to use electronic card debit instead then I'd be paying per transaction. They knew I paid off the balance in full each month, but they'd still be making the $ from merchant fees.

              Doesn't work so well these days because Australian retailers are now legally permitted to add a surcharge for CC transactions.
              Good! It's a ripoff scheme in which only the banks win...

              Comment

              • V_RocKs
                Damn Right I Kiss Ass!
                • Nov 2003
                • 32449

                #8
                Wow.. the truth comes out!

                I have 5 cards.. I put one of them to the limit and left it there for 6 months... The other 4 I paid off what ever I did each month or just never used them. Take a guess???

                The maxed out one received an offer to increase my credit line $500. The others received nothing.

                So I kept the debt on that one. And then maxed a small one I had. $1200. And right away they offer me $500 more credit! Then in 6 months the original offers me another $500.

                So I pay them both off. The bigger one sends a letter stating that I no longer fit their profile and I have two options. Do nothing and except an increase to 17&#37; APR or contact them and have the $1000 extra removed and start paying a yearly fee.

                WTF???

                They want you to stay maxed out and that is just sad... It wouldn't surprise me if they just stopped offering good people credit all together!

                Comment

                • Ross
                  Ik ben een aap
                  • Sep 2002
                  • 18874

                  #9
                  I got the letter from them last week as well, the cancelled my account. I never went over my limit. They want people who can't afford to pay the money back as customers so they make money. Apparently a lot of other CC Companies are going to be doing this as well. I checked my Experian Credit Report and my score is 986 over 1000. Pretty much perfect. I've also never missed a payment on anything for 25 months LOL.

                  Crazy that they just cancelled my account for being a good customer but not to worry, I don't care. I'm clearing the balance of the account and from now on I'll use my Visa.

                  Comment

                  • rowan
                    Too lazy to set a custom title
                    • Mar 2002
                    • 17393

                    #10
                    Seems like a paradox that the customers who are more likely to default are the ones who will make them the most money. I guess a good number of them would be merely struggling ( ) and not necessarily go as far as a default...

                    Comment

                    • american pervert
                      Confirmed User
                      • Sep 2002
                      • 6840

                      #11
                      i fucking hate citibank
                      I can resist everything except temptation

                      Comment

                      • habibjr
                        Confirmed User
                        • Apr 2005
                        • 342

                        #12
                        citi bank CC is one of the worst cc company I have ever dealt with. they aren't customer freindly & have strict policys that dont make sense. They only reason i use them is for AA reward program. If u are looking for a good CC try BAnk of America
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                        Comment

                        • american pervert
                          Confirmed User
                          • Sep 2002
                          • 6840

                          #13
                          I was in acapulco and they blocked my card so i called and had them take the block off, or so i thought. couple of nights later in jalisco when i tried to buy a bottle at a club my card got declined. called up citibank and they told me that i should of told them i was in mexico and i told them i called 2 days earlier and they admitted it wasn't unblocked. finally unblocked it and when i got back to the states i was at the airport getting and upgrade and my card was declined. but i was able to go to the atm and get money to pay for it. then at a gas station the next night i went to fill up my car and the card was declined at the pump but worked in side at the atm. called up citibank and there is another block on my card. finally got it unblocked. i hate them.
                          I can resist everything except temptation

                          Comment

                          • L-Pink
                            working on my tan
                            • Mar 2005
                            • 39151

                            #14
                            I have a Mastercard debit card with a high daily limit and that's it. Very simple.

                            Comment

                            • HighRoller
                              Confirmed User
                              • Feb 2003
                              • 1037

                              #15
                              http://www.businessweek.com/bwdaily/...026_105146.htm

                              Comment

                              • halfpint
                                GFY's Halfpint
                                • Jun 2007
                                • 15223

                                #16
                                Yep this was all over the news a couple of days ago.. really fucking stupid

                                Banks may be taking cards from reliable customers and giving them to riskier ones instead in order to boost their profits, a senior MP has suggested.

                                http://news.bbc.co.uk/1/hi/uk/7236171.stm

                                Get FREE website listings on Cryptocoinshops.net

                                Comment

                                • Dollarmansteve
                                  Confirmed User
                                  • May 2005
                                  • 2849

                                  #17
                                  You're like a trial signup with no conversion to a full membership to them
                                  I died.

                                  Comment

                                  • PR_Sebas
                                    Confirmed User
                                    • Dec 2006
                                    • 2825

                                    #18
                                    Originally posted by Dollarmansteve
                                    You're like a trial signup with no conversion to a full membership to them
                                    haha, good analogy but, hes not even a paid trial signup, hes just a free trial signup because he didnt even have to pay $1 to get the cc.

                                    Comment

                                    • teomaxxx
                                      Confirmed User
                                      • May 2003
                                      • 2737

                                      #19
                                      Citybank is in big shit alone, the last capital infusion was for a 14&#37; rate and its more harder to make money out of 14%. So they had to try to charge customers more and those who dont bring them money got kicked out, since they dont need them.
                                      I wouldnt be surprise to see them going under this or next year.
                                      There are few large banks on the way to BK, if there wont be some goverment bail out plan

                                      Comment

                                      • IllTestYourGirls
                                        Ah My Balls
                                        • Feb 2007
                                        • 14311

                                        #20
                                        that is what I was thinking sometimes 4%? Sounds like a bank about to go under to me.

                                        Originally posted by woj
                                        That doesn't really make sense, I always thought, I thought they make money on you even if you don't carry a balance... not much, maybe 1% of the transactions, but enough to make it worthwhile to keep the customer...

                                        Comment

                                        • StuBradley
                                          Confirmed User
                                          • Jul 2002
                                          • 2625

                                          #21
                                          Originally posted by teomaxxx
                                          Citybank is in big shit alone, the last capital infusion was for a 14% rate and its more harder to make money out of 14%. So they had to try to charge customers more and those who dont bring them money got kicked out, since they dont need them.
                                          I wouldnt be surprise to see them going under this or next year.
                                          There are few large banks on the way to BK, if there wont be some goverment bail out plan
                                          Did you just say "more harder"?

                                          51-566-514

                                          Comment

                                          • Barefootsies
                                            Choice is an Illusion
                                            • Feb 2005
                                            • 42635

                                            #22
                                            Originally posted by teomaxxx
                                            Citybank is in big shit alone, the last capital infusion was for a 14% rate and its more harder to make money out of 14%. So they had to try to charge customers more and those who dont bring them money got kicked out, since they dont need them.
                                            I wouldnt be surprise to see them going under this or next year.
                                            There are few large banks on the way to BK, if there wont be some goverment bail out plan
                                            Yeah, that's not going to happen. The government is not going to let major banking brand names go under.

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                                            Comment

                                            • teomaxxx
                                              Confirmed User
                                              • May 2003
                                              • 2737

                                              #23
                                              Originally posted by StuBradley
                                              Did you just say "more harder"?
                                              yeah, my english sucks. I didnt look back at my post and there is a lot of mistakes

                                              Comment

                                              • teomaxxx
                                                Confirmed User
                                                • May 2003
                                                • 2737

                                                #24
                                                Originally posted by Barefootsies
                                                Yeah, that's not going to happen. The government is not going to let major banking brand names go under.

                                                the biggest problem now is with these capital insurers:

                                                ""America's biggest mortgage bond insurers collectively need a $200 billion (Ł101 billion) capital injection if they are to maintain their key AAA credit ratings, a figure that dwarfs a plan by New York regulators to put together a capital infusion of up to $15 billion, a leading ratings expert said yesterday."

                                                and

                                                ""Banks worldwide may need to raise as much as $143 billion of additional reserves to satisfy regulators if bond insurer rating cuts trigger downgrades for the securities they guarantee, Barclays Capital analysts said.""


                                                and:

                                                "Everyone thinks they're looking at the cliff over Armageddon," said Ed Rombach, senior derivatives analyst at Thomson Financial. "If you think the write-downs have been bad so far, the next write-downs could be twice as big."

                                                from:
                                                http://www.washingtonpost.com/wp-dyn...011803592.html

                                                So the banks need to get as much capital as possible in order to survive next writedowns/write-offs

                                                Comment

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