Flew back home for the holidays. Weather caused our flight back to L.A. to get canceled.
AirTran hooked us up with a flight out the next morning on a rival airline (they paid for the flight right out of their own pocket - I have the receipt), coughing up for a business upgrade and free drinks. Offered us a room for the night, too.
In addition, gave us round-trip tickets anywhere in the continental U.S. that they fly to be used any time in the next year... for "our inconvenience."
Delta woulda just told us "it's the weather - tough shit, and good luck getting out any time in the next 3 days" Been there, done that.
AirTran just earned themselves a loyal customer any time I fly where they do.
AirTran hooked us up with a flight out the next morning on a rival airline (they paid for the flight right out of their own pocket - I have the receipt), coughing up for a business upgrade and free drinks. Offered us a room for the night, too.
In addition, gave us round-trip tickets anywhere in the continental U.S. that they fly to be used any time in the next year... for "our inconvenience."
Delta woulda just told us "it's the weather - tough shit, and good luck getting out any time in the next 3 days" Been there, done that.
AirTran just earned themselves a loyal customer any time I fly where they do.
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