Bitching works - proof inside - GoFuckYourself.com

SmokeyTheBear · 08-22-2007, 11:28 AM

or it might have been the chargebacks

Google recently closed their pay-to-play google videos service..

in a nutshell they charged money for people to download certain google videos to their home computer, then they decided to shutdown the service and everyones videos they already bought with a contract suddenly stopped working. google sent everyone "credits" as refunds in the form of "goglebucks"

in google's words..

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we decided to end the Google Video download to own/rent (DTO/DTR) program, and are now refocusing our Google Video engineering efforts. The week before last, we wrote to Google Video DTO/DTR program customers to let them know that videos they'd already bought would no longer be playable.

We planned to give these users a full refund or more. And because we weren't sure if we had all the correct addresses, latest credit card information, and other billing challenges, we thought offering the refund in the form of Google Checkout credits would entail fewer steps and offer a better user experience.
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but ALOT of people complained so they relented

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We should have anticipated that some users would see a Checkout credit as nothing more than an extra step of a different (and annoyingly self-serving) kind. Our bad. Here's how we're hoping to fix things:

We're giving a full refund -- as a credit card refund -- to everyone who ever bought a video. We'll need you to make sure we have your most recent credit card information, but once we know where to send the money, you'll get it.
You can still keep the Google Checkout credit that you've received already. Think of it as an additional 'we're sorry we goofed' credit.
We're going to continue to support playing your videos for another six months. We won't be offering the ability to buy additional videos, but what you've already downloaded will remain playable on your computer.

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see bitching does work .. i like how brutaly honest the google employee was

"some users would see a Checkout credit as nothing more than an extra step of a different (and annoyingly self-serving) kind. Our bad."

08-22-2007, 11:28 AM	#1
SmokeyTheBear ►SouthOfHeaven Join Date: Jun 2004 Location: PlanetEarth MyBoardRank: GerbilMaster My-Penis-Size: extralarge MyWeapon: Computer Posts: 28,609	Bitching works - proof inside or it might have been the chargebacks Google recently closed their pay-to-play google videos service.. in a nutshell they charged money for people to download certain google videos to their home computer, then they decided to shutdown the service and everyones videos they already bought with a contract suddenly stopped working. google sent everyone "credits" as refunds in the form of "goglebucks" in google's words.. ----------------------- we decided to end the Google Video download to own/rent (DTO/DTR) program, and are now refocusing our Google Video engineering efforts. The week before last, we wrote to Google Video DTO/DTR program customers to let them know that videos they'd already bought would no longer be playable. We planned to give these users a full refund or more. And because we weren't sure if we had all the correct addresses, latest credit card information, and other billing challenges, we thought offering the refund in the form of Google Checkout credits would entail fewer steps and offer a better user experience. -------------------------- but ALOT of people complained so they relented ------------------------- We should have anticipated that some users would see a Checkout credit as nothing more than an extra step of a different (and annoyingly self-serving) kind. Our bad. Here's how we're hoping to fix things: We're giving a full refund -- as a credit card refund -- to everyone who ever bought a video. We'll need you to make sure we have your most recent credit card information, but once we know where to send the money, you'll get it. You can still keep the Google Checkout credit that you've received already. Think of it as an additional 'we're sorry we goofed' credit. We're going to continue to support playing your videos for another six months. We won't be offering the ability to buy additional videos, but what you've already downloaded will remain playable on your computer. ------------------------ see bitching does work .. i like how brutaly honest the google employee was "some users would see a Checkout credit as nothing more than an extra step of a different (and annoyingly self-serving) kind. Our bad." __________________ hatisblack at yahoo.com