Yahoo tops Google for first time in customer satisfaction index - GoFuckYourself.com

TampaToker · 08-14-2007, 09:44 AM

Bigger isn?t always better.

That was the message today from the American Customer Satisfaction Index, which found that leading computer companies ? and even Internet stalwart Google ? are losing customer support as they get bigger.

The index, compiled by the University of Michigan, showed a drop in consumer satisfaction with Internet search engines and portals for the first time. News and information sites gained slightly.

That so-called e-business sector?s score dropped to 75.2 on a 100-point scale ? just below the average for all industries of 75.3.

?The dip this year for the e-business category overall is largely a result of a decline in perceived quality,? said Larry Freed, chief executive of ForeSee Results, an Ann Arbor, Mich., research firm.

Foresee Results sponsors the University of Michigan study.

The study released today also included ratings for computer manufacturers, carmakers and appliance manufacturers.

Freed attributed the change in the search engine/portal sector to added features like View the full story

Serge Litehead · 08-14-2007, 09:52 AM

haven't heard of yahoo for a while, glad they're around =)

people will always use SE's, they're not going anywhere anytime soon.

will76 · 08-14-2007, 10:25 AM

Google's webmaster support is the worst in the world.

08-14-2007, 09:44 AM	#1
TampaToker Confirmed User Join Date: May 2006 Location: Tampa Posts: 5,827	Yahoo tops Google for first time in customer satisfaction index Bigger isn?t always better. That was the message today from the American Customer Satisfaction Index, which found that leading computer companies ? and even Internet stalwart Google ? are losing customer support as they get bigger. The index, compiled by the University of Michigan, showed a drop in consumer satisfaction with Internet search engines and portals for the first time. News and information sites gained slightly. That so-called e-business sector?s score dropped to 75.2 on a 100-point scale ? just below the average for all industries of 75.3. ?The dip this year for the e-business category overall is largely a result of a decline in perceived quality,? said Larry Freed, chief executive of ForeSee Results, an Ann Arbor, Mich., research firm. Foresee Results sponsors the University of Michigan study. The study released today also included ratings for computer manufacturers, carmakers and appliance manufacturers. Freed attributed the change in the search engine/portal sector to added features like View the full story __________________ Icq 247-742-205

08-14-2007, 09:52 AM	#2
Serge Litehead Confirmed User Industry Role: Join Date: Dec 2002 Location: Behind the scenes Posts: 5,190	haven't heard of yahoo for a while, glad they're around =) people will always use SE's, they're not going anywhere anytime soon. __________________ SilverCrocodile.com Adult web design since '05

08-14-2007, 10:25 AM	#3
will76 Making $$$$ w/ ClickCash Industry Role: Join Date: May 2003 Location: USA Posts: 18,037	Google's webmaster support is the worst in the world. __________________ ICQ: 86364801 Email: will [at] innovativeassets [dot] com PROGRAM SHIT LIST - DO NOT PROMOTE (click link for gfy thread) FNCash \| Media Revenue