Trust me, his claims are founded!

I'm the guy that yells at him to get the stats and i've literally watched Stew trying to pull these stats ALL day! (even all night) Maybe it's slower for us because we have double the number of sites and possibly a larger member base?

Whatever it is, we've been in contact with Verotel regarding the issue numerous times via email and the live chat system!

We're happy with them as a biller and will continue using them, we just wish they could attend to some of these issues that have been plaguing many of us for months!

Ok, that?s a tech issue, but certainly showing something about the company. A serious and highly professional company would build it?s empire only on 1st class tech solutions. Beside, being a reliable billing company sounds like a fairytale. As someone who had experience with all (and I really mean all) available billing companies, allow me to remind you that there is no such thing as safe and reliable billing company. Even the big ones went down easily (for example, IBill was really big once before). Since the risk is always there, would be wise to go for the proven solutions to reduce the risk. No doubt, nowadays it?s CCBill. Beside, they have absolutely the best affiliation system. If they process for almost all adult websites, they should process for you too. It?s a no brainer really. Second choice would be Epoch. Only if you can?t use CCBill or Epoch for some reason, you may consider other companies, including Verotel, but I would never put them in the first 10.

Recently I?ve heard a couple of good things about Verotel/Verza, plus I like adventures and new experiences, plus I can ?afford? such sport, so I decided to try them out. On the negative side, beside the previous posts, I recall they had a few black spots in career, broke a law here and there, screwed some webmasters, ruined a few businesses, but somehow got over it all and even succeeded in spreading positive words (search the GFY). However, from my point of view, ?being reliable? and ?paying on time? is the only way a billing company can function. Stop paying on time and in a few days you?re gone, but looks like lot?s of people catch on those slogans. This is what I can tell about Verotel:

1. Extremely slow service, no matter what you?re waiting for (approval, tech problem, simple email response). Bring tons of patience before starting business with them (I guess you wouldn?t gamble with already established business). Believe it or not, from the day I applied till the first processed transaction, passed slightly over two months. It?s not a typo - two months!
2. Very amateurish approval system and incompetent Risk Management staff. These guys wasted lots of my time and energy, showed ZERO knowledge about relevant laws, their implementation and scope, about content and domain ownership regulations, privacy subjects, etc. Not to mention their poorly written document named ?Content Compliance Policy?, which actually has nothing to do with actual ?approval procedure?, naive methods for authentication of relevant data and finally breaking the law in many different ways (very disappointing).
3. Tech issues caused me some serious trouble. I usually implement scripts on my own, but this time I wanted to see how Verotel do it. So, I kindly warned their tech guy to be careful, because I already have other billing companies set on the website and lots of existing members. He installed Verotel?s script, but ruined everything else, changed paths, file positions, permissions? Exisiting members were unable to login since he destroyed old htpasswd file, new subscribers were unable to signup and my other billing companies lost communication with their scripts (member management was impossible). Even if I haven?t warned him, it was obvious that website is already set up for billing with other companies and there were existing members. One could tell that only by looking at htaccess and htpasswd files, but he probably was drunk or blind, no other explanation. Oh yes, I waited 24 hours for him to get the scripts, files and permissions in previous state. Guess I was lucky since I waited much longer for everything else.

On the other side, I had wonderful and very kind communication with Verotel managers, especially those on higher instances. Unfortunately, it didn?t improved my experience and I certainly don?t recommend them.

Conclusion? Stick to CCBill, eventually Epoch. Can?t engage them? Well, maybe there is a way, think again! If you?re desperate, look for small, but highly professional company that is properly set up. It?s a plus if they are taking a good care of their customers. There are a few. Then enjoy while it lasts, because only Visa and MC are eternal.

:2 cents:

What are the alternatives ?

.

@Barefootsies

It's true bro. Something bothers you?

If they eventualy go down one of these days, those few bucks you earned by referring to Verotel won't be worth the trouble you'll have on your back.

And let's be honest, they make profit mostly on the fact that some webmasters can't use CCBill.

Verotel work fine with me

Bump..... Still getting these errors even the end of October 2007....
And nasty long waits to check transactions especially weekends.

Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /cgi-bin/j01a.pl.

Reason: Error reading from remote server


Perhaps Verotel should separate their Verotel Pro customers from the Ticketsclub customers in the database, or even separate their high Revenue customers...... customers that pay Verotel over $10,000 dollars in service charges every month deserve better than seeing the proxy error page and waiting for the page to reload.

I could not agree with my old friend Mr. Barefootsies more. We moved to Verotel after the Paymonde fiasco and have been extremely satisfied by their service and apparent transparency. I check stats every day and sometimes twice and, if while by no means immediate, it's not taking anything like 30 minutes to access the information. I believe they are committed to continuing their stats front-end, the changes they made at the beginning of the year were a HUGE step forward.

Holy thread bump, shit.

Don't trust Verotel ever - they are LIARS.

Here is why: I tested them thoroughly prior to brining any websites for processing, so I am free to say that Verotel is employing very incompetent people, they are having tech issues, their service costs more then competition - absolutely without the reason! Above all... they are liars. For example, they forbid sites with nude people on the beach (nudism, naturism). Quite ridiculous if you ask me. I am nudist myself and believe me, there is absolutely nothing to forbid. Being naked on the sun and swimming in the sea is the most natural scenery you can imagine, but these hypocrites forbid it. Google for Verotel's Content Compliance Policy and read it. Here is the text:

4. Nudist Content - Verotel DOES NOT process transactions for websites displaying nudist pictures, such as pictures taken at nudist beaches or nudist camps.

BUT they are liars and they DO process nudist websites! Go to beachhunters.com and check out the join page. So tell me, are they liars or not? Shame on you Verotel. (my applogies to beachunters owners, they are innocent in this thread)

They also forbid mentioning of the "teen" word, but guess "assholes" is what they really like to hear.

Brothers, I warn you to stay away from these liars. As I already said, rather search for small, but professional companies. There ARE such companies and will cost you as low as half of the Verotel's price. Yes, that's true - a half. Not a typo, LOL. Plus, you will enjoy much more professionalism in all aspects of business. You will be treated with respect, as a partner, not as a piece of shit. Of course you will be fully paid and paid on time. Don't catch on Verotel "paying on time", it's normal if they pay on time, nothing to be proud of. Every company must pay on time if it plans to stay in business for one more day. Even Paymonde/MVC was paying on time till the last month, like a clockwork, for years. So what?

One more thing... do not trust Verotel's promoters here. These guys are just trying to earn a few buck as affiliates, selling Verotel services to fellow webmasters. Check the Verotel's link in the signature and you'll understand why they are so positive.

Verotel doesnt have affiliate/refferal program for webmasters idiot.

As far as I've seen, Verotel is the only company that will process Visa for Canadian webmasters.

And that by itself raises a little concern. Why is it that they can get around the rules when no other company will?

Yes, they do and I just reported your insult to admin.

Errr... would you borrow me your mommy for a few minutes please?

I'm wondering if we can get a status report on this issue soon. Today is a good example of why this is a problem: I can see that yesterday none of our rebills were processed but I can not load the sales for the current day to see what is going on. Either I get the proxy error or a blank page.

Another thing that I can only say "seems" to be happening is that whenever there is some sort of problem (delayed rebills or long load times) our sign ups start to plummet. This week our join click throughs to buy is about 1:60, and last week and on general average 1:30.

Please guys fix these issues!

Thats exactly what I said earlier, the error message you are all getting is 100% caused by database problems, some locks on mysql or something similar :) and during the lock no inserts can be made which causes plummeting :), simple?:)

bump for resolution

A 2 month bump? If I read above correctly and you paying 10k in service you are pulling in $84,000 per month. I believe they would care.

Or you do not have $750 for a Pro account.

Verotel have been doing good for my sites.

I just saw they actually upgraded their database system. No more endless waiting and proxy errors - it's lightning fast now! :)

Having been one of the most vocal complainers earlier in this thread, I now have to say: Great work, Verotel!

Hope I can praise your fancy new paypages soon. :upsidedow Unlike a database upgrade, this should be really cheap, quick and easy to do.

Yep, its great, and the sales seem to be on the improve as well...:thumbsup

cackle...