DHL Sucks: Let this be a warning [pics] - GoFuckYourself.com

quantum-x · 07-02-2007, 03:54 PM

Don't trust anything to DHL.
Here's the 18 day saga of a 3-day express delivery.

Story from my DHL claim form with pics following:
Reason for claim:
- Item grossly delayed
- Staff in France on support line can only be described as incompetent.
With the exception of 4 days, DHL France was rung 2 times every day enquiring about this package.
Each call delivey was promised the next day. One week into the debacle was informed that the package would not be delivered as it was held in customs. Advised to fax copy of passport and reasons for import. Three days passed, package was not released. Advised to fax visa. Was told passport, letter and visa were not received. Next day was told documents were received but incomplete. Next support staffer advised that one more document was needed. Delivery was scheduled for Paris, package was sent back to Lyon. Delivery was rescheduled for Paris, delivery promised between 9 – 12AM. Deadline passed, rang DHL, was advised that package was sent to wrong depot, would be delivered between 2-6PM. Deadline passed. Rang DHL, told the address on the parcel was incorrect - placed on hold for 10 minutes, then hung up on. Called back, before being placed on hold, asked for confirmation that I would not be hung up on. Call was subsequently placed on hold and hung up on. Called back for a third time, was promised I would not be hung up on, placed on hold and then hung up on. Called back forth time, told by support staff that the address on the parcel was indeed correct, but, ‘It was not my problem, and I can do nothing to fix it’.
Called back next morning – delivery promised between 9 – 12AM. Was advised that the courier did not have sufficient address information again, adding they lacked a door code – which had been noted on the account – and that the receivers name did not exist on the letterboxes – despite large capital letters of the name – and despite promises of a call if there were problems.

Eventually rescheduled delivery to workplace of friend, package delivered.

Parcel was utterly destroyed. At some stage in the shipping process had been left in the rain / left standing in water – and then subsequently wrapped in two layers of plastic, sealing in the moisture.

Box subsequently disintegrated and moulded. Mould spread through contents of box – books, clothes, batteries etc. Even the invoice was covered in mould. On opening of box was still able to squeeze water from the cardboard everything was so wet.

quantum-x · 07-02-2007, 03:58 PM

here's the fun shipping record.
AVOID DHL

June 14, 2007 15:49 Brisbane - Australia Shipment picked up
June 27, 2007 08:56 Lyon - France Departing origin
June 14, 2007 23:33 Brisbane - Australia Departed from DHL facility in Brisbane - Australia
June 15, 2007 22:48 London-Heathrow - UK Departed from DHL facility in London-Heathrow - UK
June 16, 2007 02:17 Brussels - Belgium Arrived at DHL facility in Brussels - Belgium
June 17, 2007 17:35 Brussels - Belgium Departed from DHL facility in Brussels - Belgium
June 17, 2007 22:19 Lyon - France Arrived at DHL facility in Lyon - France
June 18, 2007 02:34 Lyon - France Processed for clearance at Lyon - France
June 18, 2007 06:03 Lyon - France Shipment arrived at wrong facility. Sent to correct destination
June 19, 2007 08:38 Lyon - France Shipment arrived at wrong facility. Sent to correct destination
June 20, 2007 08:09 Lyon - France Shipment arrived at wrong facility. Sent to correct destination
June 21, 2007 08:06 Lyon - France Shipment arrived at wrong facility. Sent to correct destination
June 22, 2007 08:19 Lyon - France Shipment arrived at wrong facility. Sent to correct destination
June 22, 2007 10:31 Lyon - France Clearance delay
June 25, 2007 03:51 Lyon - France Clearance delay
June 26, 2007 18:25 Lyon - France Processed for clearance at Lyon - France
June 26, 2007 18:26 Lyon - France Clearance delay
June 26, 2007 18:33 Lyon - France Clearance processing complete at Lyon - France
June 26, 2007 22:36 Lyon - France Departed from DHL facility in Lyon - France
June 27, 2007 08:10 Lyon - France Shipment arrived at wrong facility. Sent to correct destination
June 27, 2007 22:38 Lyon - France Departed from DHL facility in Lyon - France
June 28, 2007 04:27 Paris - France Arrived at DHL facility in Paris - France
June 28, 2007 06:59 Paris - France Departed from DHL facility in Paris - France
June 28, 2007 13:55 Paris - France With delivery courier
June 28, 2007 20:13 Paris - France Address Information needed; contact DHL
June 29, 2007 09:28 Paris - France Departed from DHL facility in Paris - France
June 29, 2007 13:15 Paris - France Arrived at DHL Facility
June 29, 2007 19:30 Paris - France Recipient moved
July 02, 2007 05:05 Paris - France Departed from DHL facility in Paris - France
July 02, 2007 07:15 Paris - France Arrived at DHL Facility
July 02, 2007 09:01 Paris - France With delivery courier
July 02, 2007 12:50 Paris - France Shipment delivered

NoWhErE · 07-02-2007, 04:04 PM

We had the same problem while trying to send business cards. It was supposed to take 2 days and it ended up taking 2 weeks cause the people at DHL couldn't decide which one of them should send the form to Customs.

Doctor Dre · 07-02-2007, 04:05 PM

Yeah and they billed me duties for 2.4 grands when the actual cost of the item was 140$.

the Shemp · 07-02-2007, 04:06 PM

in the courier business, they are known as Duey, Huey and Louie...

quantum-x · 07-02-2007, 04:07 PM

Quote:

Originally Posted by Doctor Dre

Yeah and they billed me duties for 2.4 grands when the actual cost of the item was 140$.

ouch .

uno · 07-02-2007, 04:10 PM

How's france? ;)

Jensen · 07-02-2007, 04:11 PM

holy mama thats bad :/

JD · 07-02-2007, 04:18 PM

I never use dhl. too many horror stories. It's FedEx 100% for me.

Ludvig · 07-02-2007, 04:20 PM

OMG! That is terrible

quantum-x · 07-02-2007, 04:20 PM

Quote:

Originally Posted by uno

How's france? ;)

Various incarnations of the above in forms of housing and financials.
Underground and above ground are still fun though,thank god ;)

pornguy · 07-02-2007, 04:26 PM

Amazing, and sorry to hear.

uno · 07-02-2007, 04:30 PM

Quote:

Originally Posted by quantum-x

Various incarnations of the above in forms of housing and financials.
Underground and above ground are still fun though,thank god ;)

If you see Lezard or Ulrich, tell them I said hello.

Ayla_SquareTurtle · 07-02-2007, 04:41 PM

Interesting... I opened my front door today to find a fedex envelope literally submerged in water on my front porch. We've had a lot of rain the last several days, and last night it finally reached the level of the front porch. Why Mr Fedex thought it would be OK to leave it there, I'll never know.

jalami · 07-02-2007, 04:42 PM

Damn that's terrible. Out here in Costa Rica DHL seems to be the only company with any kind of service whatsoever -- FedEx and UPS are just useless down here.

woj · 07-02-2007, 05:03 PM

wow........

Red Ezra · 07-02-2007, 05:11 PM

fedex sucks too

tedwinters · 07-02-2007, 08:24 PM

DHL lost a gun I bought for 2 months here in Canada...
finally arrived and was left on my doorstep...

bobby666 · 07-02-2007, 09:23 PM

DHL
"D" stands for destroy ???

carol.prime · 07-03-2007, 10:24 AM

omg!!!..thanks for that...i am planning to use DHL for the paper that needs to bring to canada...thanks for your warning..

The Ghost · 07-03-2007, 10:30 AM

Sorry to hear about it Q

Dido · 07-03-2007, 10:36 AM

It's their way of saying 'Move to Europe!'

But seriously, I'm presuming they're going to reimburse you for the damage caused to the package. Right?

geeknik · 07-03-2007, 11:03 AM

Holy shit, that's fucked up! I don't do much international shipping though, so I can't say I've ever had a problem with DHL.

Scott McD · 07-03-2007, 11:05 AM

Fucking hell.....

amandaspost · 07-03-2007, 11:07 AM

Damn that sucks

_Richard_ · 07-03-2007, 11:08 AM

holy shit.. thanks for the heads up

JFK · 07-03-2007, 11:11 AM

Quote:

Originally Posted by SPeRMiNaToR

I never use dhl. too many horror stories. It's FedEx 100% for me.

Well, Fed Ex is not much better in a lot of cases

tranza · 07-03-2007, 11:19 AM

Damn, that's fucked up!!

07-02-2007, 03:54 PM	#1
quantum-x Confirmed User Join Date: Feb 2002 Location: ICQ: 251425 Fr/Au/Ca Posts: 6,863	DHL Sucks: Let this be a warning [pics] Don't trust anything to DHL. Here's the 18 day saga of a 3-day express delivery. Story from my DHL claim form with pics following: Reason for claim: - Item grossly delayed - Staff in France on support line can only be described as incompetent. With the exception of 4 days, DHL France was rung 2 times every day enquiring about this package. Each call delivey was promised the next day. One week into the debacle was informed that the package would not be delivered as it was held in customs. Advised to fax copy of passport and reasons for import. Three days passed, package was not released. Advised to fax visa. Was told passport, letter and visa were not received. Next day was told documents were received but incomplete. Next support staffer advised that one more document was needed. Delivery was scheduled for Paris, package was sent back to Lyon. Delivery was rescheduled for Paris, delivery promised between 9 – 12AM. Deadline passed, rang DHL, was advised that package was sent to wrong depot, would be delivered between 2-6PM. Deadline passed. Rang DHL, told the address on the parcel was incorrect - placed on hold for 10 minutes, then hung up on. Called back, before being placed on hold, asked for confirmation that I would not be hung up on. Call was subsequently placed on hold and hung up on. Called back for a third time, was promised I would not be hung up on, placed on hold and then hung up on. Called back forth time, told by support staff that the address on the parcel was indeed correct, but, ‘It was not my problem, and I can do nothing to fix it’. Called back next morning – delivery promised between 9 – 12AM. Was advised that the courier did not have sufficient address information again, adding they lacked a door code – which had been noted on the account – and that the receivers name did not exist on the letterboxes – despite large capital letters of the name – and despite promises of a call if there were problems. Eventually rescheduled delivery to workplace of friend, package delivered. Parcel was utterly destroyed. At some stage in the shipping process had been left in the rain / left standing in water – and then subsequently wrapped in two layers of plastic, sealing in the moisture. Box subsequently disintegrated and moulded. Mould spread through contents of box – books, clothes, batteries etc. Even the invoice was covered in mould. On opening of box was still able to squeeze water from the cardboard everything was so wet.

07-02-2007, 04:04 PM	#3
NoWhErE Too lazy to set a custom title Industry Role: Join Date: Sep 2005 Location: Canada Posts: 10,370	We had the same problem while trying to send business cards. It was supposed to take 2 days and it ended up taking 2 weeks cause the people at DHL couldn't decide which one of them should send the form to Customs. __________________ skype: lordofthecameltoe

07-02-2007, 04:06 PM	#5
the Shemp congrats to the winners Industry Role: Join Date: Nov 2001 Location: Echo Beach Posts: 10,891	in the courier business, they are known as Duey, Huey and Louie... __________________ i use Vacares...so should you Submit your picture galleries to my site...Outlaw TGP

07-02-2007, 04:10 PM	#7
uno RIP Dodger. BEST.CAT.EVER Industry Role: Join Date: Dec 2002 Location: NYC Area Posts: 18,450	How's france? ;) __________________ -uno icq: 111-914 CrazyBabe.com - porn art MojoHost - For all your hosting needs, present and future. Tell them I sent ya!

07-02-2007, 04:26 PM	#12
pornguy Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Homeless Posts: 62,911	Amazing, and sorry to hear. __________________ PornGuy skype me pornguy_epic AmateurDough The Hottes Shemales online! TChicks.com \| Angeles Cid \| Mariana Cordoba \| MAILERS WELCOME!

07-02-2007, 03:58 PM	#2
quantum-x Confirmed User Join Date: Feb 2002 Location: ICQ: 251425 Fr/Au/Ca Posts: 6,863	here's the fun shipping record. AVOID DHL June 14, 2007 15:49 Brisbane - Australia Shipment picked up June 27, 2007 08:56 Lyon - France Departing origin June 14, 2007 23:33 Brisbane - Australia Departed from DHL facility in Brisbane - Australia June 15, 2007 22:48 London-Heathrow - UK Departed from DHL facility in London-Heathrow - UK June 16, 2007 02:17 Brussels - Belgium Arrived at DHL facility in Brussels - Belgium June 17, 2007 17:35 Brussels - Belgium Departed from DHL facility in Brussels - Belgium June 17, 2007 22:19 Lyon - France Arrived at DHL facility in Lyon - France June 18, 2007 02:34 Lyon - France Processed for clearance at Lyon - France June 18, 2007 06:03 Lyon - France Shipment arrived at wrong facility. Sent to correct destination June 19, 2007 08:38 Lyon - France Shipment arrived at wrong facility. Sent to correct destination June 20, 2007 08:09 Lyon - France Shipment arrived at wrong facility. Sent to correct destination June 21, 2007 08:06 Lyon - France Shipment arrived at wrong facility. Sent to correct destination June 22, 2007 08:19 Lyon - France Shipment arrived at wrong facility. Sent to correct destination June 22, 2007 10:31 Lyon - France Clearance delay June 25, 2007 03:51 Lyon - France Clearance delay June 26, 2007 18:25 Lyon - France Processed for clearance at Lyon - France June 26, 2007 18:26 Lyon - France Clearance delay June 26, 2007 18:33 Lyon - France Clearance processing complete at Lyon - France June 26, 2007 22:36 Lyon - France Departed from DHL facility in Lyon - France June 27, 2007 08:10 Lyon - France Shipment arrived at wrong facility. Sent to correct destination June 27, 2007 22:38 Lyon - France Departed from DHL facility in Lyon - France June 28, 2007 04:27 Paris - France Arrived at DHL facility in Paris - France June 28, 2007 06:59 Paris - France Departed from DHL facility in Paris - France June 28, 2007 13:55 Paris - France With delivery courier June 28, 2007 20:13 Paris - France Address Information needed; contact DHL June 29, 2007 09:28 Paris - France Departed from DHL facility in Paris - France June 29, 2007 13:15 Paris - France Arrived at DHL Facility June 29, 2007 19:30 Paris - France Recipient moved July 02, 2007 05:05 Paris - France Departed from DHL facility in Paris - France July 02, 2007 07:15 Paris - France Arrived at DHL Facility July 02, 2007 09:01 Paris - France With delivery courier July 02, 2007 12:50 Paris - France Shipment delivered

07-02-2007, 04:11 PM	#8
Jensen Confirmed User Join Date: Apr 2001 Location: Norway Posts: 3,790	holy mama thats bad :/

07-02-2007, 04:18 PM	#9
JD Too lazy to set a custom title Industry Role: Join Date: Sep 2003 Posts: 22,651	I never use dhl. too many horror stories. It's FedEx 100% for me.

07-02-2007, 04:20 PM	#10
Ludvig Registered User Join Date: Sep 2001 Posts: 76	OMG! That is terrible

07-02-2007, 04:41 PM	#14
Ayla_SquareTurtle Confirmed User Industry Role: Join Date: Sep 2005 Location: 5000 full paysite reviews and counting Posts: 3,550	Interesting... I opened my front door today to find a fedex envelope literally submerged in water on my front porch. We've had a lot of rain the last several days, and last night it finally reached the level of the front porch. Why Mr Fedex thought it would be OK to leave it there, I'll never know. __________________ gone. long gone. aylasquareturtle .."a"t".. gmail dawt com

07-02-2007, 04:42 PM	#15
jalami Confirmed User Industry Role: Join Date: May 2004 Location: Costa Rica Posts: 845	Damn that's terrible. Out here in Costa Rica DHL seems to be the only company with any kind of service whatsoever -- FedEx and UPS are just useless down here. __________________ IntegralPay LLC \| www.integralpay.com Payment solutions outside the box! Ask about credit card, electronic checks, and alternative payments processing

07-02-2007, 05:03 PM	#16
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07-02-2007, 05:11 PM	#17
Red Ezra redezra.com Industry Role: Join Date: May 2004 Location: Vegas Baby! Posts: 4,680	fedex sucks too

07-02-2007, 08:24 PM	#18
tedwinters Confirmed User Join Date: Oct 2003 Location: Montreal/Calgary Posts: 672	DHL lost a gun I bought for 2 months here in Canada... finally arrived and was left on my doorstep...

07-02-2007, 09:23 PM	#19
bobby666 boots are my religion Join Date: Nov 2005 Location: Heart of europe Posts: 21,765	DHL "D" stands for destroy ??? __________________

07-03-2007, 10:24 AM	#20
carol.prime Confirmed User Join Date: Jul 2006 Location: Manila, Philippines Posts: 6,960	omg!!!..thanks for that...i am planning to use DHL for the paper that needs to bring to canada...thanks for your warning.. __________________ Prime Outsourcing \| offshore staffing solutions \| manual labor \| employee leasing \| full time employees starting at $695.00/month = managed and dedicated icq.: 309570461 live chat

07-03-2007, 10:30 AM	#21
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07-03-2007, 10:36 AM	#22
Dido Confirmed User Industry Role: Join Date: Sep 2006 Location: Netherlands Posts: 217	It's their way of saying 'Move to Europe!' But seriously, I'm presuming they're going to reimburse you for the damage caused to the package. Right? __________________ Dido ADAMO Advertising - Your ULTIMATE traffic partner! If you need traffic or have traffic, we'd love to help you make the best out of it! ICQ:24209500 - Skype:diederikvanschaik

07-03-2007, 11:03 AM	#23
geeknik l337 h4x0r!#% Industry Role: Join Date: Feb 2005 Location: OKC, OK, USA Posts: 8,364	Holy shit, that's fucked up! I don't do much international shipping though, so I can't say I've ever had a problem with DHL. __________________ hacker 4 hire.

07-03-2007, 11:05 AM	#24
Scott McD Too lazy to set a custom title Join Date: Nov 2002 Location: Glasgow, Scotland Posts: 67,795	Fucking hell..... __________________ I Buy My High Quality Traffic Here, You Should Too!

07-03-2007, 11:07 AM	#25
amandaspost Confirmed User Join Date: Aug 2004 Location: New Jersey Posts: 1,935	Damn that sucks __________________ Promote Traffic Gigolos - Up To $60 PPS!

07-03-2007, 11:08 AM	#26
_Richard_ Too lazy to set a custom title Industry Role: Join Date: Oct 2006 Location: Earth Posts: 30,989	holy shit.. thanks for the heads up

07-03-2007, 11:19 AM	#28
tranza ICQ: 197-556-237 Join Date: Jun 2003 Location: BRASIL !!! Posts: 57,559	Damn, that's fucked up!! __________________ I'm just a newbie.